Perception Mapping, SWOT, STP of Maruti Suzuki. Please provide your feedback & follow me for the free PPT.

1. 1
By
Rohit Kumar
Indian Institute of Technology Bombay, Mumbai

2. Agenda
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3. Indian Car Market before 1980
Maruti Udyog limited - 1980 with a mission of motorizing India
In 1982 Maruti Udyog limited entered into a joint venture agreement with
Suzuki Motors, Japan.
PREMIER PADMINI AMBASSADOR
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4. 1990
1987
Maruti went global by exporting 500 Cars to Hungry
Luxury hit Indian roads in the form of Maruti 1000
1985
1983
Launches Maruti 800
Journey so far..
1986
India learnt to go OFFRoad in Maruti Gypsy1984
India's first MUV Omni rolls out
Cumulative sales touched the mark of
100,000
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5. 2005
2002
Suzuki acquired majority stakes in
Maruti
Luxury + hatch back wasn’t a
distant dream with launch of swift
2000
1993
Hatch backs espoused comfort
in Maruti ZEN
Journey so far..
2001
Maruti became 1st Indian car
manufacturer to start customer care
centre
1994
Luxury reincarnated as Maruti Esteem
Maruti Opened True value stores for
pre-owned cars
2012
Ertiga – India's first Life Utility Vehicle
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2007Maruti Rechristened as
Maruti-Suzuki

6. CURRENT SCENARIO
• Market share – 50 % in the Passenger Car Market
• Produces 1.5 million cars annually - a car every 12 seconds
• Product line- 7 hatchbacks, 2 sedans, 2 vans & 3 SUVs/MUVs
• 933 dealerships across 666 towns and cities
• 3013 service stations across 1449 towns and cities
• Ranks 91 in Forbes list of worlds 200 most reputed companies
• Bluebytes News, rated Maruti Suzuki as India's Most Reputed
Car Company in their Reputation Benchmark Study, April 2012.
Source : marutisuzuki.com
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7. PERCEPTION MAPPING
A diagrammatic technique attempted at
visually displaying the perceptions of
customers / potential customers.
Typically the position of a product, product
line, brand, or company is displayed relative
to their competition.
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8. 8
SURVEY RESULTS

9. PERCEPTION
9
comfort
Value for money
O 15 30 50 70 80 95O153050708095
WAGONR
HYUNDAI i10
Based on marketing survey

10. PERCEPTION
10
comfort
Value for money
O 15 30 50 70 80 95O153050708095
DZIRE
AMAZE
Based on marketing survey

11. PERCEPTION
11
comfort
Value for money
O 15 30 50 70 80 95O153050708095
ERTIGA
DUSTER
Based on marketing survey

12. PERCEPTION
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comfort
Value for money
O 15 30 50 70 80 95O153050708095
KIZASHI
ACCORD
Based on marketing survey

13. AD CAMPAIGNS
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14. Maruti cars segmentation based on Price
Cost ( in Rs lakhs)
0 3 5 10 15 20
Economy Midrange Luxury Premium Super premium
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15. Targeting
• Cars in economy segment are targeted for people having an annual
income of 3 lakhs.
• Cars in mid range segment are targeted for people having an
annual income of 3 – 5 lakhs.
• Cars in luxury and super premium segment are targeted for people
having an annual income greater than 5 lakhs.
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16. Positioning
• Alto –Let’s Go- positioned as a India's most fuel efficient car
which can be afforded by lower income groups.
• WagonR – Inspired Engineering- positioned for people who lead
interesting lives. It gels with their lifestyle, reflecting confidence
& multifaceted personality.
• Swift – You’re the fuel- positioned as a car with style, modern
looks and young attitude
• Ritz – Live the moment - positioned for people who are
technologically inclined ( with K series engines)
• Swift Dzire – The heart car- positioned for the aspirational class
as an entry level sedan
• SX4 – Men are back – positioned as a powerful car for men who
want to be in control of the road
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17. CUSTOMER PERCEPTION , COMPANIES POSITIONING
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PRICE
VALUE FOR MONEY
-8
-6
-4
-2
0
2
4
6
8
-8 -6 -4 -2 0 2 4 6 8 10
Alto K10
Omni
Eeco
Stingray
A-star
Celerio
Grand vitara
Kizashi
Ertiga
Dzire
Swift
Ritz
Alto 800
Estilo
WagonR
SX4
Gypsy

18. SWOT Analysis
Strength
1. Brand name
2. Large distribution network
3. Wide product offerings
4. Better value for money
5. Technology driven
6. Almost all the vehicles follow ELV
Weakness
1. Lack of reach in SUV segment
2. Models failing in crash tests
3. Absence in higher end segment
Opportunity
1. Rise of economy.
2. Better export and import opportunity by
government.
3. Infrastructure (Roads and highways)
development plans by government.
Threats
1. Multiple player in the same sector.
2. Non-existence in high end section
3. Cannibalization
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19. CHALLENGES
• Increasing market share of SUVs and Multi-purpose vehicles
• Poor sales, weak demand, big discounts, high inventory and
plant shutdowns have the industry making headlines for all the
wrong reasons
• Upholding the interest of minority stakeholders
• The issues and challenges confronting the organization facing
with labor unrest
• Current economic slowdown
• Second hand car market
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20. FUTURE PLANS
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21. THANK YOU
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