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ITCOCKPIT Reference
    Presentation
     openITCOCKPIT
     at Deutsche BKK



                            © it-novum GmbH
         www.it-novum.com             Seite 1
Agenda

 ‚Who, what and Why…‘
 Technical Part of the Reference
 Integration of 3rd Party Tools
 Project View
 FAQ




                                     © it-novum GmbH
                  www.it-novum.com             Seite 2
Who, what and why

Ok, lets go

                                       © it-novum GmbH
                    www.it-novum.com             Seite 3
Who Am I?

 Christian Mies
   Senior Consultant / Technical Project Leader
   More then 8 Years Nagios experience
   ITIL v3 and PRINCE2 Practitioner certified




                                                  © it-novum GmbH
                       www.it-novum.com                     Seite 4
IT-NOVUM: Your Partner for
Open Minded Business Solutions
 >65 employees, ø 16% annual growth
                                                    Covering the complete
 >55% external customers, medium and                    value chain
 large enterprises
 Branches in the D-A-CH* (Germany,             Design and
                                               Architecture                               Projekt Management
 Austria and Switzerland) region                                                               and Consulting
 Datacenter of KAP-AG (Nagios Service
 Partner)                                                                „Best-Source“
                                             Rollout
                                             and Training
                                                                                      Integration and
                                                                                           Interfaces
                                               Support and
                                               Subscription
                                                                        Hosting and
                                                                    Managed Services




                                                       * D since 1960, since 2000 as it-novum GmbH , AT since 2008, CH planed



                                                                                                     © it-novum GmbH
                                 www.it-novum.com                                                              Seite 5
Open Minded Business Solutions –
the Magic Triangle with IT-NOVUM

                 ITIL, ROI,
                   €,SLA
                    etc.



                                             Best Source as basis for
               BUSINESS                  business process optimization
                                              to close the gap between
              TECHNOLOGY
                                              technology and business


               integration
              cooperation




                                                           © it-novum GmbH
                      www.it-novum.com                               Seite 6
Value Add with IT-NOVUM
Security & Reliability                                 Operative Synergies
   Independent ITCOCKPIT Hotline and                        Competence by internal use in Corporate
   Development                                              Datacenter

   Enterprise Open Source Know-how                          Professional experience in Operation of
                                                            large IT-Infrastructure and Application
   Economic Stability                                       landscapes (Outsourcing for external
                                                            customers)
   First Nagios Enterprise Partner in Germany,
   one of the first in Europe                               Experience in every state of the art IT-topic
                                                            (Storage, Virtualisation & Consolidation,
Active Solution Development                                 Datacenter Operationb, Outsourcing, etc.)
   it-novum is established as an innovative                 Broad Open Source Expertise
   partner in the community

   Numerous contributions in international
   conferences

   Permanent improvement and extension of
   the ITCOCKPIT Portfolio



                                                                                                 © it-novum GmbH
                                              www.it-novum.com                                             Seite 7
About openITCOCKPIT

 Nagios™ based Monitoring Framework Solution
 Dedicated Web Frontend for Monitoring,
 Reporting, Configuration, etc.
 Focused on Reporting and IT Service
 Management




                                        © it-novum GmbH
                   www.it-novum.com               Seite 8
The openITCOCKPIT Pyramid


               Business Awareness

               Process Integration

             Functional Enhancements

               Technical Monitoring




                                       © it-novum GmbH
                www.it-novum.com                 Seite 9
ITCOCKPIT Value Add
     Business Process                                          Service Level Agreement
                                   End-2-End Monitoring
        Monitoring                                                    Monitoring
                                • Measure your IT-Services    • Measure your IT-Services
                                • Analyse your real
• Reduce failure probability      application availability    • Requirement definition
                                  (SLA)                         defined by quality and
• Fast error detection                                          quantity
                                • Performance monitoring
                                  from end user‘s point of
• Avoid SLA threads                                           • Performance and Service
                                  view
  proactive                                                     Reports
                                • value rating of system
• increase process efficiency     changes                     • Early detection of SLA
                                • Performance assessment of     violation (threshold / trends)
                                  new IT-services before
                                  going productive


  multi-client capability | central dashboard| Wizard based graphical configuration
             Templates for Hosts & Services | Central-Decentral concepts
    Integration with 3rd Party management systems | multi-location capability


                                                                                    © it-novum GmbH
                                         www.it-novum.com                                    Seite 10
The openITCOCKPIT
– Spehre




                                   © it-novum GmbH
                www.it-novum.com            Seite 11
Integrated System Management

                                         Business                                                                                         Integration
                        Business View




                                         Service
                                         Monitoring      Business Service
                                                           Dashboard             Reporting         SLA-Monitoring         BP Monitoring
Central Configuration




                                                                Event Management und Correlation




                                         Proactive
                                         Monitoring
                        Technical View




                                                            Real-Time            Threshold            Escalation           End-2-End




                                         Comprehensive
                                         Monitoring
                                                            Server          Networks     DB / Middleware   Applications      Locations




                                                                                                                                            © it-novum GmbH
                                                                                       www.it-novum.com                                              Seite 12
Who is the Reference

•   German Health Insurance
    Agency (Deutsche BKK)
    •   1440 Employes splited in 2
        central locations and about 50
        small offices around Germany
    •   2 Datacenter devided to 2
        Locations in Germany
    •   very heterogeneous
        Infrastructure




                                                   © it-novum GmbH
                                www.it-novum.com            Seite 13
Why Changing…

 „HP Openview
 Nodemanager is to
 unflexible for the
 environment..“

 „Saving License
 Costs with Open
 Source“



                                   © it-novum GmbH
                www.it-novum.com            Seite 14
Technical Part

                             © it-novum GmbH
          www.it-novum.com            Seite 15
Basis Monitoring

An extract of the requirements

     Linux…

     Windows…

     Netware…

     ESX…




                                             © it-novum GmbH
                          www.it-novum.com            Seite 16
Linux Monitoring

Requirements                  Used Technology
  Process Monitoring            check_by_ssh
  Partition State                        used for security Reasons
                                         and more flexibility
  HBA Load (Mbytes/sec)
                                   SNMP
  RAM Usage
                                         Used with v3 for security
  CPU Usage
  Failed Logins                    Self written Agents
  Login specific Users



                                                               © it-novum GmbH
                      www.it-novum.com                                  Seite 17
Windows® Monitoring

Requirements                   Used Technology
  Processes and Services         Nsclient++ as customized
  HDD / RAM / CPU Usage          MSI Package for global
                                 Rollout
  HBA Load (MBytes/sec)          Standard Windows
  Failed Login                   Monitoring enhanced by
  Login specific Users           Special Agents for
                                         Active Directory Monitoring
  Eventlog
                                         RIM Server License
  Missing Windows Update                 Monitoring
  Performance-Counter                    Administrator Login State


                                                              © it-novum GmbH
                      www.it-novum.com                                 Seite 18
Netware Monitoring

Requirements                     Technology
  Processes / Services             Enhanced check_nwstat
  Volume Statistik                 Agent
  HBA Load (Mbytes/sec)            OES2 by own Agents
  RAM / CPU Usage                  SNMP v2
  ABend (Abnormal End)             Self written Agents for i.E.
  Counter                          Novell IDM3 Monitoring
  Timesync State                   by LDAP
  Identity Manager Driver
  State

                                                         © it-novum GmbH
                        www.it-novum.com                          Seite 19
VMware Monitoring

Requirements                    Technology
  Datastore State (incl.          Self written ESX /
  vmfs)                           vSphere Gateway build
  HBA Load (Mbytes/sec)           as a Socket  No
  RAM / CPU Load                  continuously Login
                                  required
                                  SNMP v2




                                                    © it-novum GmbH
                       www.it-novum.com                      Seite 20
Infrastructure and Applications

 Database Monitoring for Oracle, MSSQL,
 MySQL
 RIM Monitoring
 Exchange Monitoring
 Infrastructure with i.e.
    Cisco
    Brocade
    Netapp



                                          © it-novum GmbH
                    www.it-novum.com               Seite 21
3rd Party Solution Integrations

Integration…

                                        © it-novum GmbH
                     www.it-novum.com            Seite 22
Toolintegration

    Racktables
    bidirectional LAN Desk Ticketsystem integration
      bidirectional E-Mail Communication with Nagios
    NagVis
    NagTrap
    bidirectional SMS Alerting




                                                       © it-novum GmbH
                          www.it-novum.com                      Seite 23
Racktables

About…                              Customer Requirements…
 …is a kind of CMDB for                  Scheduled and fully automated
 Datacenters                             Import
 …is Open Source                         Manual Import must be
 …has dedicated API Interfaces           possible
 http://www.racktables.org               No configuration on Monitoring
                                         Site




                                                                 © it-novum GmbH
                           www.it-novum.com                               Seite 24
Workflow

     API Informations    • Informations via PHP
                           • IP, Name, OS, etc




                        openITCOCKPIT • Getting Informations and create Files by Name
                          Import Modul  and Services by OS




                                                  Configuration   • Write Config Files to Nagios
                                                     Files          Folder and verify it




                                                                  openITCOCKPIT
                                                                      restart




                                                                                                   © it-novum GmbH
                                              www.it-novum.com                                              Seite 25
CSF‘s and KPI‘s

Critical Success Factory            Key Performance Indicators
  4 Days Developing                      Quota of Servers in
  Ad hoc Integration of 800              Racktables to
  Hosts with More than                   openITCOCKPIT
  10000 Services                         Failed Devices per
                                         Synchronization




                                                               © it-novum GmbH
                           www.it-novum.com                             Seite 26
Avocent LANDesk Servicedesk

About…                            Customer Requirements
  Windows based Service             Open Incident
  Desk Tool                         automatically from
  Certified by Pink Elephant        Systemmonitoring
  as ITIL v3 Tool                   TicketID should be seen
  Gateways and API                  in openITCOCKPIT
  available




                                                       © it-novum GmbH
                         www.it-novum.com                       Seite 27
Benefit Ticketsystem Integration

 Integration to Incident
 Management
 Systems
 Integration to Change
 Management
 Measure and Alert
 Recovery Times




                                         © it-novum GmbH
                      www.it-novum.com            Seite 28
Workflow

           Notification             Exchange




           Acknowledge              ITCOCKPIT
             Service                 Mailserver




                                                  © it-novum GmbH
                          www.it-novum.com                 Seite 29
KPI‘s and Benefit

Benefit                                 KPI
  Bidirectional E-Mail                    Calls per Host / Service
  Communication with                      Time to solve Issues
  Nagios for
     Acknowledgement                      Average Time to
     Downtime                             recognize Issue
     Disable Notifications, etc.
  Root Cause Analysis
  based on Tickets
  Ticketstate in
  Monitoring available


                                                               © it-novum GmbH
                               www.it-novum.com                         Seite 30
SMS Box Integration

About…                           Customer Requirements
  it-novum specific Box            Alerting by SMS for
  based on Thin-Client             specific Alerts
  Technology                       Acknowledge by SMS
  Debian Based
  SMS / Voice Alerting and
  ‚E-Mail to SMS Gateway‘
  ‚Monitors the Monitor‘ 




                                                    © it-novum GmbH
                        www.it-novum.com                     Seite 31
Workflow

                                                 (1)       Alert to Contact
                                                           (Calendebased
      Send ACK to
                                                           possible)
      Service incl.   Servicealert
     Mobile Number                               (2)       SMS Gateway creates
                                                           Short Message
   Receive                   Generate
                                                 (3)       Recipient replies to SMS
 Acknowledge                  SMS
                                                 (4)       Gateway validates
                                                           Mobile Number and
                Send SMS                                   recipient
                                                 (5)       Set Acknowledge


                                                                             © it-novum GmbH
                                        www.it-novum.com                              Seite 32
Some additional Integrations…

eDirectory
  Apache Configuration for
  Authentication via LDAP
  Dokuwiki Authentication
  via LDAP
  Import of LDAP Users to
  openITCOCKPIT




                                           © it-novum GmbH
                        www.it-novum.com            Seite 33
NagTrap

 Community Project
 Trapreceiver for the complete
 Infrastructure




                                        © it-novum GmbH
                     www.it-novum.com            Seite 34
NagVis

 Primary a German
 Community
 Project
 Give i.e. graphical
 Information to the
 Operating




                                          © it-novum GmbH
                       www.it-novum.com            Seite 35
Eventcorrelation

 Developed by it-
 novum as
 Module to
 openITCOCKPI
 T
 Logical Links to
 technical and
 Meta Areas for
 create IT
 Services



                                       © it-novum GmbH
                    www.it-novum.com            Seite 36
Also included…

 PNP 4 Nagios
   (German Project for
   Graphing)




 Self developed Event
 DB Frontend based
 on Community Tools



                                            © it-novum GmbH
                         www.it-novum.com            Seite 37
Project Parts

 Risks and open Issues
 Lesson learned
 Project Management with PRINCE2
   Working Packages
   Quality Log




                                    © it-novum GmbH
                 www.it-novum.com            Seite 38
Risks and Issues during the Project

 Technical Issues with SLES System
    Missing or old Packages  Fixed by manual
    Installation of the Packages
 Decision for Enterprise Server System instead of
 Community Server System (Support)




                                                © it-novum GmbH
                       www.it-novum.com                  Seite 39
Lesson Learned

 OpenSource Monitoring is more usable then
 expansive Closed Source Solutions

 64bit Support not available for all Plugins

 UTF-8 and ISO-8859 have differences 

 Some wishes are yet not possible…


                                               © it-novum GmbH
                      www.it-novum.com                  Seite 40
PRINCE2 and OpenSource

 PRINCE2 as Projectmanagement Methode is
 useable for Open Source Consulting Projects in
   Working Packages with Quality Definitions
   Open Issue Log for all Project Members and
   Stakeholders
   Milestone Definition based on Top Down
   Projectdefiniton
   Escalation Management by Management-by-
   Execption (No Meetings with no content!)



                                                © it-novum GmbH
                      www.it-novum.com                   Seite 41
Thank you
                 for your Attention


                    Infrastructure Solutions
                                                   Groupware &
                                                   Collaboration

                                               Servicemanagement
Questions?
                                                                        Christian Mies
                                                    System- and         Senior Consultant / Project Leader
                                               Applicationmonitoring    it-novum GmbH
                                                                        Edelzeller Str. 44 in 36043 Fulda
                                                 Business Critical      Mail: christian.mies@it-novum.com
                                                   Computing            Fon: +49 (661) 103-333
                                                                        Fax: +49 (661) 103-597




   Have a look at our Solutions at: http://www.open-itcockpit.com

                                                                                                       © it-novum GmbH
                                                     www.it-novum.com                                           Seite 42

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Nagios Conference 2011 - Christian Mies - German Health Insurance Company Reference Story

  • 1. ITCOCKPIT Reference Presentation openITCOCKPIT at Deutsche BKK © it-novum GmbH www.it-novum.com Seite 1
  • 2. Agenda ‚Who, what and Why…‘ Technical Part of the Reference Integration of 3rd Party Tools Project View FAQ © it-novum GmbH www.it-novum.com Seite 2
  • 3. Who, what and why Ok, lets go © it-novum GmbH www.it-novum.com Seite 3
  • 4. Who Am I? Christian Mies Senior Consultant / Technical Project Leader More then 8 Years Nagios experience ITIL v3 and PRINCE2 Practitioner certified © it-novum GmbH www.it-novum.com Seite 4
  • 5. IT-NOVUM: Your Partner for Open Minded Business Solutions >65 employees, ø 16% annual growth Covering the complete >55% external customers, medium and value chain large enterprises Branches in the D-A-CH* (Germany, Design and Architecture Projekt Management Austria and Switzerland) region and Consulting Datacenter of KAP-AG (Nagios Service Partner) „Best-Source“ Rollout and Training Integration and Interfaces Support and Subscription Hosting and Managed Services * D since 1960, since 2000 as it-novum GmbH , AT since 2008, CH planed © it-novum GmbH www.it-novum.com Seite 5
  • 6. Open Minded Business Solutions – the Magic Triangle with IT-NOVUM ITIL, ROI, €,SLA etc. Best Source as basis for BUSINESS business process optimization to close the gap between TECHNOLOGY technology and business integration cooperation © it-novum GmbH www.it-novum.com Seite 6
  • 7. Value Add with IT-NOVUM Security & Reliability Operative Synergies Independent ITCOCKPIT Hotline and Competence by internal use in Corporate Development Datacenter Enterprise Open Source Know-how Professional experience in Operation of large IT-Infrastructure and Application Economic Stability landscapes (Outsourcing for external customers) First Nagios Enterprise Partner in Germany, one of the first in Europe Experience in every state of the art IT-topic (Storage, Virtualisation & Consolidation, Active Solution Development Datacenter Operationb, Outsourcing, etc.) it-novum is established as an innovative Broad Open Source Expertise partner in the community Numerous contributions in international conferences Permanent improvement and extension of the ITCOCKPIT Portfolio © it-novum GmbH www.it-novum.com Seite 7
  • 8. About openITCOCKPIT Nagios™ based Monitoring Framework Solution Dedicated Web Frontend for Monitoring, Reporting, Configuration, etc. Focused on Reporting and IT Service Management © it-novum GmbH www.it-novum.com Seite 8
  • 9. The openITCOCKPIT Pyramid Business Awareness Process Integration Functional Enhancements Technical Monitoring © it-novum GmbH www.it-novum.com Seite 9
  • 10. ITCOCKPIT Value Add Business Process Service Level Agreement End-2-End Monitoring Monitoring Monitoring • Measure your IT-Services • Measure your IT-Services • Analyse your real • Reduce failure probability application availability • Requirement definition (SLA) defined by quality and • Fast error detection quantity • Performance monitoring from end user‘s point of • Avoid SLA threads • Performance and Service view proactive Reports • value rating of system • increase process efficiency changes • Early detection of SLA • Performance assessment of violation (threshold / trends) new IT-services before going productive multi-client capability | central dashboard| Wizard based graphical configuration Templates for Hosts & Services | Central-Decentral concepts Integration with 3rd Party management systems | multi-location capability © it-novum GmbH www.it-novum.com Seite 10
  • 11. The openITCOCKPIT – Spehre © it-novum GmbH www.it-novum.com Seite 11
  • 12. Integrated System Management Business Integration Business View Service Monitoring Business Service Dashboard Reporting SLA-Monitoring BP Monitoring Central Configuration Event Management und Correlation Proactive Monitoring Technical View Real-Time Threshold Escalation End-2-End Comprehensive Monitoring Server Networks DB / Middleware Applications Locations © it-novum GmbH www.it-novum.com Seite 12
  • 13. Who is the Reference • German Health Insurance Agency (Deutsche BKK) • 1440 Employes splited in 2 central locations and about 50 small offices around Germany • 2 Datacenter devided to 2 Locations in Germany • very heterogeneous Infrastructure © it-novum GmbH www.it-novum.com Seite 13
  • 14. Why Changing… „HP Openview Nodemanager is to unflexible for the environment..“ „Saving License Costs with Open Source“ © it-novum GmbH www.it-novum.com Seite 14
  • 15. Technical Part © it-novum GmbH www.it-novum.com Seite 15
  • 16. Basis Monitoring An extract of the requirements Linux… Windows… Netware… ESX… © it-novum GmbH www.it-novum.com Seite 16
  • 17. Linux Monitoring Requirements Used Technology Process Monitoring check_by_ssh Partition State used for security Reasons and more flexibility HBA Load (Mbytes/sec) SNMP RAM Usage Used with v3 for security CPU Usage Failed Logins Self written Agents Login specific Users © it-novum GmbH www.it-novum.com Seite 17
  • 18. Windows® Monitoring Requirements Used Technology Processes and Services Nsclient++ as customized HDD / RAM / CPU Usage MSI Package for global Rollout HBA Load (MBytes/sec) Standard Windows Failed Login Monitoring enhanced by Login specific Users Special Agents for Active Directory Monitoring Eventlog RIM Server License Missing Windows Update Monitoring Performance-Counter Administrator Login State © it-novum GmbH www.it-novum.com Seite 18
  • 19. Netware Monitoring Requirements Technology Processes / Services Enhanced check_nwstat Volume Statistik Agent HBA Load (Mbytes/sec) OES2 by own Agents RAM / CPU Usage SNMP v2 ABend (Abnormal End) Self written Agents for i.E. Counter Novell IDM3 Monitoring Timesync State by LDAP Identity Manager Driver State © it-novum GmbH www.it-novum.com Seite 19
  • 20. VMware Monitoring Requirements Technology Datastore State (incl. Self written ESX / vmfs) vSphere Gateway build HBA Load (Mbytes/sec) as a Socket  No RAM / CPU Load continuously Login required SNMP v2 © it-novum GmbH www.it-novum.com Seite 20
  • 21. Infrastructure and Applications Database Monitoring for Oracle, MSSQL, MySQL RIM Monitoring Exchange Monitoring Infrastructure with i.e. Cisco Brocade Netapp © it-novum GmbH www.it-novum.com Seite 21
  • 22. 3rd Party Solution Integrations Integration… © it-novum GmbH www.it-novum.com Seite 22
  • 23. Toolintegration Racktables bidirectional LAN Desk Ticketsystem integration bidirectional E-Mail Communication with Nagios NagVis NagTrap bidirectional SMS Alerting © it-novum GmbH www.it-novum.com Seite 23
  • 24. Racktables About… Customer Requirements… …is a kind of CMDB for Scheduled and fully automated Datacenters Import …is Open Source Manual Import must be …has dedicated API Interfaces possible http://www.racktables.org No configuration on Monitoring Site © it-novum GmbH www.it-novum.com Seite 24
  • 25. Workflow API Informations • Informations via PHP • IP, Name, OS, etc openITCOCKPIT • Getting Informations and create Files by Name Import Modul and Services by OS Configuration • Write Config Files to Nagios Files Folder and verify it openITCOCKPIT restart © it-novum GmbH www.it-novum.com Seite 25
  • 26. CSF‘s and KPI‘s Critical Success Factory Key Performance Indicators 4 Days Developing Quota of Servers in Ad hoc Integration of 800 Racktables to Hosts with More than openITCOCKPIT 10000 Services Failed Devices per Synchronization © it-novum GmbH www.it-novum.com Seite 26
  • 27. Avocent LANDesk Servicedesk About… Customer Requirements Windows based Service Open Incident Desk Tool automatically from Certified by Pink Elephant Systemmonitoring as ITIL v3 Tool TicketID should be seen Gateways and API in openITCOCKPIT available © it-novum GmbH www.it-novum.com Seite 27
  • 28. Benefit Ticketsystem Integration Integration to Incident Management Systems Integration to Change Management Measure and Alert Recovery Times © it-novum GmbH www.it-novum.com Seite 28
  • 29. Workflow Notification Exchange Acknowledge ITCOCKPIT Service Mailserver © it-novum GmbH www.it-novum.com Seite 29
  • 30. KPI‘s and Benefit Benefit KPI Bidirectional E-Mail Calls per Host / Service Communication with Time to solve Issues Nagios for Acknowledgement Average Time to Downtime recognize Issue Disable Notifications, etc. Root Cause Analysis based on Tickets Ticketstate in Monitoring available © it-novum GmbH www.it-novum.com Seite 30
  • 31. SMS Box Integration About… Customer Requirements it-novum specific Box Alerting by SMS for based on Thin-Client specific Alerts Technology Acknowledge by SMS Debian Based SMS / Voice Alerting and ‚E-Mail to SMS Gateway‘ ‚Monitors the Monitor‘  © it-novum GmbH www.it-novum.com Seite 31
  • 32. Workflow (1) Alert to Contact (Calendebased Send ACK to possible) Service incl. Servicealert Mobile Number (2) SMS Gateway creates Short Message Receive Generate (3) Recipient replies to SMS Acknowledge SMS (4) Gateway validates Mobile Number and Send SMS recipient (5) Set Acknowledge © it-novum GmbH www.it-novum.com Seite 32
  • 33. Some additional Integrations… eDirectory Apache Configuration for Authentication via LDAP Dokuwiki Authentication via LDAP Import of LDAP Users to openITCOCKPIT © it-novum GmbH www.it-novum.com Seite 33
  • 34. NagTrap Community Project Trapreceiver for the complete Infrastructure © it-novum GmbH www.it-novum.com Seite 34
  • 35. NagVis Primary a German Community Project Give i.e. graphical Information to the Operating © it-novum GmbH www.it-novum.com Seite 35
  • 36. Eventcorrelation Developed by it- novum as Module to openITCOCKPI T Logical Links to technical and Meta Areas for create IT Services © it-novum GmbH www.it-novum.com Seite 36
  • 37. Also included… PNP 4 Nagios (German Project for Graphing) Self developed Event DB Frontend based on Community Tools © it-novum GmbH www.it-novum.com Seite 37
  • 38. Project Parts Risks and open Issues Lesson learned Project Management with PRINCE2 Working Packages Quality Log © it-novum GmbH www.it-novum.com Seite 38
  • 39. Risks and Issues during the Project Technical Issues with SLES System Missing or old Packages  Fixed by manual Installation of the Packages Decision for Enterprise Server System instead of Community Server System (Support) © it-novum GmbH www.it-novum.com Seite 39
  • 40. Lesson Learned OpenSource Monitoring is more usable then expansive Closed Source Solutions 64bit Support not available for all Plugins UTF-8 and ISO-8859 have differences  Some wishes are yet not possible… © it-novum GmbH www.it-novum.com Seite 40
  • 41. PRINCE2 and OpenSource PRINCE2 as Projectmanagement Methode is useable for Open Source Consulting Projects in Working Packages with Quality Definitions Open Issue Log for all Project Members and Stakeholders Milestone Definition based on Top Down Projectdefiniton Escalation Management by Management-by- Execption (No Meetings with no content!) © it-novum GmbH www.it-novum.com Seite 41
  • 42. Thank you for your Attention Infrastructure Solutions Groupware & Collaboration Servicemanagement Questions? Christian Mies System- and Senior Consultant / Project Leader Applicationmonitoring it-novum GmbH Edelzeller Str. 44 in 36043 Fulda Business Critical Mail: christian.mies@it-novum.com Computing Fon: +49 (661) 103-333 Fax: +49 (661) 103-597 Have a look at our Solutions at: http://www.open-itcockpit.com © it-novum GmbH www.it-novum.com Seite 42