The era of seamless selling has arrived and the customer is in the center of this universe. Driven by round-the-clock commerce, innovative Internet retailing and consumer digital technologies, customers today have high expectations of businesses. Yet systems to support seamless selling are highly specified, often inflexible and may appear to ‘lock’ your critical data. Holding inherent and great value, legacy capabilities may have troubles keeping up with the demands of modern applications and today’s consumers.
In order to meet these demands, MongoDB and Infusion come together to deliver game-changing results. MongoDB, with game-changing technology, provides enablers that help free your systems’ information to share across the enterprise. Infusion, with innovative solutions from strategy to activation around the visionary customer experience, more and more customers are turning to us to provide a complete view of the consumer.
Join us for the webinar to learn about how more and more companies are delivering digital table stakes to their customers. The webinar will discuss case studies such as how:
A large European telecommunications is unlocking subscriber data
A global insurance firm enables selling agents to have the latest information about their customers and just how quickly they achieved this
Foursquare, the social platform, captures not only customer information but connects it to their personal social shared information, such as ratings, location and feedback in real time
Rebecca Bucnis, Global Business Architect, Edouard Servan-Schreiber, Director of Solution Architecture, in their second webinar on Enabling Omni-Channel Capabilities, joined by Stephen Eyre, Director of Business Development at Infusion, will share the business view as well as the specific technology capabilities for Completing the Customer View.
Testing tools and AI - ideas what to try with some tool examples
Webinar: Delivering the Complete Customer View - Today’s Table Stakes by Infusion & MongoDB
1. Delivering The Complete Customer View:
Today’s Table Stakes
#mongodbretail
Director, Business Development, Infusion
Director, Solution Architecture, MongoDB
Edouard Servan-Schreiber
Stephen Eyre
Global Business Architect, MongoDB
Rebecca Bucnis
2. “It’s not information overload.
It’s filter failure.”
- Clay Shirky, author, teacher, consultant
3. Presenters
Rebecca Bucnis
Global Business Architect
- Business Strategy
- Former Retailer
rebecca.bucnis@mongodb.com
Edouard Servan-Schreiber
Director, Solution Architecture
- Delivery of Solutions, Pre-Sales
- North America, APAC
- edouard@mongodb.com
@rebeccabucnis @infusiontweets @edouardss
Stephen Eyre
Director, Business Development
- Delivering Consumer Experience
- Europe
- Seyre@infusion.com
9. 1. Know the Consumer = Consumer 360°
Theme: Understand customer and personas
Challenge: Device proliferation, legacy silo systems
MongoDB Examples: Pearson Intl, Otto, Bouygues Telecom
4 Imperatives for the Digital Consumer
10. 1. Know the Consumer = Consumer 360°
4 Imperatives for the Digital Consumer
11. 2. Be Relevant and Pertinent:
Real-time Content with relevant messaging
Theme: Every customer is unique
Challenges: Varied content, insufficient access to analytics
MongoDB Examples: Otto, Craigslist, Retail Industry
4 Imperatives for the Digital Consumer
12. 3. Be available for the Consumer:
Time, Space & Geo-Aware Selling = Mobility
Digital Consumer Apps Knowledgeable Associates
Theme: Relevance and convenience
Challenge: Information availability & expectations
Examples: Retail giants, Retail Banks, European Bank
4 Imperatives for the Digital Consumer
13. 4. Social Selling Experience = Entertainment & Trust
Theme: “The Brand is a Platform”
Challenge: Capture & Share appropriate details
MongoDB Examples: Foursquare, eBay, European Bank
4 Imperatives for the Digital Consumer
14. Then
Brand push Customer on demand
Drive to Location Always & Mobility
Weekly Ads Personalized Info
Company Info Social feedback
Now
Enabling agile delivery of seamless interactions & selling
16. Documents let you build your data to fit
your application
Relational MongoDB
{ !customer_id : 1,!
!name : "Mark Smith",!
!city : "San Francisco",!
!orders: [ !{!
! !order_number : 13,!
! !store_id : 10,!
! !date: “2014-01-03”,!
! !products: [!
! ! !{SKU: 24578234,!
! ! ! Qty: 3,!
! ! ! Unit_price: 350},!
! ! !{SKU: 98762345,!
! ! ! Qty: 1,!
! ! ! Unit_Price: 110}!
! ! !]!
! !},!
! !{ <...> }!
!]!
}!
CustomerID
First
Name
Last
Name
City
0
John
Doe
New
York
1
Mark
Smith
San
Francisco
2
Jay
Black
Newark
3
Meagan
White
London
4
Edward
Danields
Boston
Order
Number
Store
ID
Product
Customer
ID
10
100
Tablet
0
11
101
Smartphone
0
12
101
Dishwasher
0
13
200
Sofa
1
14
200
Coffee
table
1
15
201
Suit
2
24. • A multi-channel, multi-
service telecomm
provider
• Desire to better service
them from a customer
insight perspective
• Previously unable to
create a total view
• Super-set view of
customer with
MongoDB
Customer Examples
25. • A social platform
• Provides social and
geographic context to
people
• Entertaining them and
rewarding them for
business
• Manage check-ins and
capture & distribute
content with MongoDB
Customer Examples
26. • Retail Insurance
• 150 years of history and policy data,
70+ source systems
• Unable to consolidate view of
customer over multiple years
• Created “The Wall” for 360° view of customer
Customer Examples
27. Selling the Idea
• 2 week “Vision Prototype”
• Supported with marketing
material (designed to go
viral) in order to drive
further buy-in
• Produced commitment
from the business to
deploy ASAP
Our Approach: GO FAST
Delivering the App.
• Highly collaborative
• 70+ person project
team
• 5 team members
from Infusion
• 90 days
29. How to start –
Adapt, don’t abandon your process...
30. Drive Consumer Digital Strategy
1. Know your customer
2. Be relevant and pertinent
3. Be available for your customer
4. Create the social selling
experience
5. Move forward swiftly with
trustworthy strategy & platform
32. Resources
White Paper: Big Data: Examples and
Guidelines for the Enterprise Decision Maker
http://www.mongodb.com/lp/
whitepaper/big-data-nosql
Recorded Webinar Series: Thrive with Big
Data
http://www.mongodb.com/lp/
big-data-series
Recorded Webinar: What’s New with
MongoDB Hadoop Integration
http://www.mongodb.com/
presentations/webinar-whats-
new-mongodb-hadoop-
integration
Recorded Webinar: Omni-Channel Retailing
One Step at a Time
http://www.mongodb.com/
presentations/webinar-omni-
channel-retailing
White Paper: Bringing Online Big Data to BI
& Analytics
http://info.mongodb.com/rs/
mongodb/images/
MongoDB_BI_Analytics.pdf
All things Infusion www.infusion.com
Resource Location
33. Join us again!
Webinar #3:
“Mobility: It’s Time to be Available”
When:
Wednesday, May 15
Link:
www.mongodb.com/webinar