m-ize (www.m-ize.com), the leading provider of Smarter Customer Engagement solutions, is collaborating with The Service CouncilTM (www.theservicecouncil.com) to provide a complimentary webinar discussing Winning Strategies in Customer Experience Management. This 60-minute webinar will feature best practices shared by over 180 organizations that have been able to drive the most out of their Customer Experience Management (CEM) initiatives. The top 30 leading performers have realized: 80% or greater levels of customer satisfaction 80% or greater levels of customer retention Revenue growth over the previous 12 months (average revenue growth amounted to 14%) This webinar will share how leading companies have used Customer Experience Management to drive customer satisfaction, retention, advocacy, and growth. The webinar will address key questions such as, “How easy is it for customers to do business with us?” and “What are the key components of successful CEM programs?” In addition, a series of cases will demonstrate how companies are leveraging mobile and other technologies to enable self-service, engage customers, and transform their experience. Participants of this webinar will learn best practices to: Acquire a single view of the customer Understand the customer journey and customer efforts to get the job done Enhance the customer journey using feedback and analytics Listen, learn, collaborate, and engage The webinar panel includes Sumair Dutta, Chief Customer Officer of The Service CouncilTM, Dr. Phil Hendrix, Director of immr and Analyst GigaOm Pro, and Brooks Cutter, Program Manager at m-ize. Information presented in this webinar will be beneficial to all executives responsible for improving customer experience. Register for the live webinar to be held on Tuesday, February 25, 2014 at 1:00 PM EST: http://info.m-ize.com/winning-strategies-in-customer-experience-management The attendees to the webinar will receive a complimentary whitepaper “Customer Experience Management: Strategies to Succeed” from The Service CouncilTM, a leading research and advisory firm that supports an exclusive community of Services, Customer Experience, and Customer Management Executives representing global, industry-leading, service-centric organizations. About m-ize m-ize connects brands with today’s mobile and social consumers; enabling easier access to products, knowledge and services. Consumers gain instant access to relevant product information, reviews, recommendations and support from friends, social networks and brands. Companies accelerate revenues and foster loyalty by engaging and enhancing value at all customer touchpoints. The m-ize platform enables a personalized user experience, flexible brand orchestration, actionable analytics, and seamless enterprise integration. For more information, visit www.m-ize.com. Contact: m-ize Bruce Burke CMO, 813-971-2666 BruceBurke@m-ize.com

1. Winning Strategies in Customer Experience Management
Sponsored by m-ize

2. Winning Strategies in Customer Experience Management
“Customer Experience
Management (CEM) refers to the
processes required to ensure that
a client is successful in their use
or our products, can articulate the
value that our products deliver to
them, and remains with us as a
client on an ongoing basis”
Leading Software Provider
What is CEM?
Customer Experience Management
(CEM) is the practice of designing and
reacting to customer interactions to
meet or exceed customer expectations
and, thus, increase customer
satisfaction, loyalty and advocacy.

3. Winning Strategies in Customer Experience Management
Want to learn the
best practices in
Customer
Experience
Management?
Webinar is scheduled for:
Tuesday, February 25th, 2014
1:00 PM Eastern Standard Time

4. Winning Strategies in Customer Experience Management
m-ize, in association with The
Service Council is sponsoring a
complimentary webinar discussing
strategies and use case concerning
Customer Experience Management

5. Winning Strategies in Customer Experience Management
About m-ize
m-ize harnesses social, mobile, cloud
and analytic technologies in innovative
new ways that help brands and
consumers to interact.
The m-ize platform enables enterprise
organizations to drive revenue growth
and customer loyalty while simplifying
the way consumers discover, own and
maintain their products.

6. Winning Strategies in Customer Experience Management
About The Service Council
The Service Council is a leading research
and advisory firm that supports an
exclusive community of Services, Customer
Experience, and Customer Management
Executives representing global, industryleading, service-centric organizations.

7. Winning Strategies in Customer Experience Management
Who Should Attend This Webinar?
Information presented in this webinar will be
beneficial to all executives responsible for
improving customer experience & retention.
Customer Experience Management
Customer Relationship Managers
Innovation and Strategy Executives
Anyone Responsible for Customer
Experience Solutions and Initiatives

8. Winning Strategies in Customer Experience Management
Who’s Presenting at the Webinar?
Webinar Panel Includes:
Sumair Dutta
Chief Customer Officer, The Service Council
Dr. Phil Hendrix
Director immr, and Analyst GigaOm Pro
Brooks Cutter
Program Manager, m-ize

9. Winning Strategies in Customer Experience Management
When Is The Webinar?
When:
Tuesday, February 25, 2014 at 1:00 PM EST
How Do I Register?:
Click button below & submit info

10. Winning Strategies in Customer Experience Management
What Will I Receive From Attending Webinar?
This webinar will share how leading companies have used Customer
Experience Management to drive customer satisfaction, retention,
advocacy, and growth.
The webinar will address key questions such as, “How easy is it for
customers to do business with us?” and “What are the key components of
successful CEM programs?”
Participants of this webinar will learn best practices to:
Acquire a single view of the customer
Understand the customer journey and customer efforts to get the job done
Enhance the customer journey using feedback and analytics
Listen, learn, collaborate, and engage

11. Winning Strategies in Customer Experience Management
As an Added Bonus You’ll Also Receive …
A Complimentary Whitepaper From The Service Council:
Customer Experience Management: Strategies To Succeed
Recent Infographic Highlighting Findings of the Whitepaper

12. Winning Strategies in Customer Experience Management
Thank You
info@m-ize.com
www.m-ize.com
(813) 971-2666