The ITpreneurs Expert Program is the ultimate program for aspiring IT professionals to achieve the ITIL Expert Level in one-go. By signing up for this intensive program, which combines modern learning technologies with energy-packed classroom sessions, you will have guaranteed fun and an incredible learning experience along the way. Grab this opportunity and open new doors for your career with the ITpreneurs ITIL v3 Expert Program. This state-of-the-art ITIL training program designed using innovative instructional design methods and technology with the objective to hand participants the full control over the their time and investment. Through a mix of self-paced study and instructor-led interactive teaching, students can leverage time to their advantage while working toward the highest level of internationally recognized certification available in the ITIL domain.

1. Achieve
ITIL® Expert Level
Open doors you never
thought possible!
The ITpreneurs Expert Program is the ultimate
program for aspiring IT professionals to achieve the
ITIL Expert Level!
®
The ITpreneurs Expert Program will take you to the Expert level
in one-go, making you part of a select group of ITIL Experts.
By signing up for this intensive and innovative program, which
combines modern learning technologies with energy-packed
classroom sessions, you will have guaranteed fun and an
incredible learning experience along the way. Grab this oppor-
tunity and open new doors for your career with the ITpreneurs
Accelerate your career ITIL v3 Expert Program.

2. Why become an ITIL Expert?
ITIL is the most recognized and well-known set of best
practices for IT Service Management. Used by thousands
of organizations around the world, the ITIL Framework has
matured and is now a defacto standard for the
management of IT.
The ITIL Expert status replaces the popular and revered ITIL Service Manager Certification, with the migration to ITIL version 3.
ITIL Experts are recognized and respected in the industry for their knowledge and skills. The status is considered a unique
achievement and can enhance your professional status as well as your career prospects significantly.
Are you:
• Motivated to enhance your career prospects as a leader and a manager in the IT governance, IT operations and/or IT
infrastructure domains?
• Excited about becoming a more complete and well-rounded IT Service Management Consultant?
• Eager to become a better IT process practitioner?
• Looking to design and implement IT Service Management strategies in your organization?
• Looking for an opportunity to become more effective in the design of ITSM Processes?
• Talented, ambitious, and interested in enhancing your career prospects and your professional status ?
If you answered ‘yes’ to one or more of the above points, then the ITpreneurs Expert Program is definitely for you. This
program will boost your career prospects, open doors to new possibilities and make you an authority within the international
Service Management community. The following are the four key characteristics of the Expert Program
Innovation Intense group Accelerated path to Access to
in design experience certification Experts Community
Smart use of technology and Intensive classroom Achieve ITIL Expert Level in Access to an Experts
innovative course design sessions with your peers half the time it would Community of peers
normally take
An effective blend of delivery A journey with a group of The Expert Program Become part of a global
methods – including high like-minded professionals contains sessions over a community of ITpreneurs
quality e-learning, group results in an intense group period of 10 or 12 weeks. Expert Program alumni and
work, virtual coaching and experience, the perfect The program reduces the let the network work for you
traditional classroom climate for knowledge effective time in class and in pursuing information and
sessions. and experience sharing. travel by more than 50% career opportunities.
while giving you more
flexibility and control.
An example of innovation and design in course Between 8 and 10 hours of self paced e-learning per module
delivery is the use of e-learning as a learning method in that you can complete in your own time and at your own
the Expert program. ITpreneurs is leading this innovation pace. Virtual Classroom environment can be provided as an
in Process training and Best Practices domains. option to classroom training, still retaining the interactivity,
personal touch and participation as a physical classroom
through the use of engaging and interactive online tools.
A virtual coach, available to help out
when required. Digital reference
material with background information
provided on an e-reader or digital copy
for your laptop.

3. Two distinct routes to achieve ITIL Expert Certification
Lifecycle Route Capability Route
In the Lifecycle route, you will learn about the principles and The Capability route enables you to achieve a better
core concepts of the Service Lifecycle approach to IT Service understanding of the Service Lifecycle and the processes
Management. This includes a focus on the management and associated with all the Capability modules. This includes a
control elements of the Service Lifecycle and the following focus on a series of clustered process activities, their
processes associated with all Lifecycle modules: execution and use throughout the following specific
phases of the ITIL Service Lifecycle:
The Lifecycle Track is for those who provide guidance The Capability Track is for those who are involved in
towards the implementation of ITSM in an organization. executing and improving existing ITIL processes in an
(eg: IT Manager, Process Owner, ITSM Implementer, ITIL organization. (eg: Process Manager, Operational staff,
Consultants) Process Consultant, IT Practitioner)
Courses: Courses:
• Service Strategy (SS) • Release, Control, and Validation (RCV)
• Service Design (SD) • Operation Support and Analysis (OSA)
• Service Transition (ST) • Service Offerings and Agreements (SOA)
• Service Operation (SO) • Planning, Protection, and Optimization (PPO)
• Continual Service Improvement (CSI) • Managing Across the Lifecycle (MALC)
• Managing Across the Lifecycle (MALC)
• The program starts with an initiation conference call that takes place couple of weeks prior to the first
SOA + PPO
Kick off call
01
(physical or virtual) classroom session. The course instructor and all students participate in this call.
• After the call you will receive access to an online campus and can get started with the e-learning for week
the first two modules. Your instructor will be available for support and you can e-Learning
communicate online with your fellow students.
02-03
• When the first e-learning module is finished, you will meet the group for the first time in a classroom week
environment where you will cover the hands-on and application aspects of the content , while Classroom
04
participating in group discussions and working on case-study scenarios/exercises.
• After your first week of knowledge sharing, you will go back to your home/office to process the week
SS+SD+CSI
information and use the e-learning modules to prepare for your first set of exams. Post- study
05
Exams
week
• You have completed your first exams before you start with the second block of the course. The
RCV + OSA
e-Learning
program basically repeats with e-learning, followed by classroom, more e-learning and then exams
for the 2nd set of modules. 06-07
week
• In the eighth week, you will meet your fellow participants again in a live classroom session. This is Classroom
Virtual instructor support/virtual group support
one of the strengths of the Expert Program spending significant time with like-minded professionals
and hence forming long – lasting friendships. 08 week
ST+ SO+CSI
• Back home for the second time you will prepare to take the 2nd set of certification exams. The Exam Post- study
preparation sections available through the e-learning environment includes a sample exam, exam
09
Exams
facts, and tips and tricks to help you become prepared and confident.
week
• The third and last segment of the Expert Program covers Managing Across the Lifecycle module and e-Learning
10
MALC
starts with the most learner-centric way of learning – the e-Learning modules enable you to stay in
control and pace yourself.
week
• You will attend the classroom for the 3rd and final time – this time for a two-day, session in which you Classroom
•
will not just learn ITIL theory, but also share experiences with your fellow practitioners.
Now you are one step away from achieving ITIL Expert status, for which you will have some more
11week
e-learning to do and prepare for your final exam with the help of (virtual) instructor; complete Post- study
12
Exams
Managing Across the Lifecycle and join an exclusive community of Experts
week

4. Available Learning Paths
The “Classic” The “Classic Virtual” The “Boot Camp” The “Weekend Warrior”
In this option you will meet This program is identical to The Boot Camp requires you You’ve got a busy calendar
your fellow students 3-times the “Classic” with the to complete all and really cannot take much
over a period of 12 weeks. difference that all sessions intermediate (Capability or time for training. After work,
You will complete portions of take place in a Virtual Lifecycle) e-learning there are so many other
the e-learning Classroom setting . This modules prior to the things and only the
component of the modules means that you do not have classroom. After completing weekends remain. You will
before and after the to travel to become an ITIL the Lifecycle modules, you complete the e-learning
classroom sessions. Expert, which results in a will start with the e-learning modules during the
Exams are completed significant reduction of your and classroom components weekends for 12
between the classroom training program costs. of MALC. consecutive weeks. Every
sessions and are scheduled Monday you come to class to
by yourself when you see fit. discuss the various
Intermediate or MALC
modules.
Program characteristics
Not one, but two tracks
High energy and high pace classroom
• Lifecycle Track that includes: Service Strategy (SS),
• Intensive classroom study: Lifecycle - 10 days. Two weeks
Service Design (SD), Service Transition (ST), Service
of 4 days each, followed by 2 days for Managing Across
Operations (SO), Continuous Service Improvement (CSI)
the Lifecycle. Capability - 12 days. Two weeks of 5 days
and Managing Across the Lifecycle (MALC)
each, followed by 2 days for Managing Across the
Lifecycle.
• Capability Track that includes: Planning, Protection and
Optimization (PPO), Service Offerings and Agreements
• Classroom dedicated to practical application: cases,
(SOA), Operational Support & Analysis (OSA), and
assignments and scenarios
Release, Control, & Validation (RCV) and Managing Across
the lifecycle (MALC)
Accredited course program
Self-Paced e-Learning
• Meets all requirements for ITIL Intermediate courses as
per ITIL syllabi; program accredited by EXIN and LCS
• 50 hours of e-learning for each of the Capability and
Lifecycle tracks
Exam Pass Guarantee
• E-learning material available for 2 years after completion
of the course
• ITpreneurs will pay for the 2nd and 3rd retake in case
you fail the exams. Specific conditions apply (such as
• E-learning focused on theory, explaination of concepts,
required completion of e-learning etc.)
exam preparation
• (Virtual) Instructor is available through out the program
Digital Reference Materials
for e-mail based support
• Students receive an e-reader with reference material to
avoid printing of thousands of pages of course materials
Contact us for more information
+1 (800) 214 6371- USA
+31 (10) 71 10260 - INT.
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