Lecture at Club DSI (Paris) 1st Dec. 2010

1. Towards Enterprise 2.0 Miguel Membrado Social Media & Collaboration Expert Founder & CEO KIMIND CONSULTING Enterprise 2.0 strategic consulting contact@kimind.com

3. Licence reselling

4. Strategic studies

5. Deployment & Configuration

6. Information System Integration

7. Support & Administration

8. End User Trainings

9. Change Management

10. Marketplace Apps Development

12. Caltrop (USA)

13. RSF (FR)

14. …Kimind créée en 2007, basée à Paris (France) & Palo Alto (USA) Kimindemploie 10 personnes & est aussi un réseau de consultants Kimind est partenaire Google, Xwiki, SocialText , BlueKiwi et PersonAll 2

15. A PARADIGM SHIFT Towards Enterprise 2.0 (c) 2010 - Miguel Membrado - Kimind 3

16. CURRENT INFORMATION SYSTEMS - FEEDBACKS Simplicityisrequested Overcrowded email mailbox Want to use less softwares on the PC Difficult to manage and retrieve global information (dozen of thousand of files and emails…) Difficult to organize and manage personal information Difficult to share and manage information with co-workers Difficult to structure information with outsiders (subcontractors/partners) Difficult to send and share large files … (c) 2010 - Miguel Membrado - Kimind 4

17. A NO WAY PATH There are no more possible gains of productivity using existing MS Office & traditional email/file-based collaborative paradigm More than this, there is a risk of disorganization and loss of information Too large volume of information to manage Too large number of data stored in personal storages Too much information to share and work in collaboration (c) 2010 - Miguel Membrado - Kimind 5 A disruption is necessary to reach a new level of individual & collectiveproductivity

18. 6 TOWARDS ENTERPRISE 2.0 (c) 2010 - Miguel Membrado - Kimind

19. SCREENSHOTS (c) 2010 - Miguel Membrado - Kimind 7

20. 4 MIND SHIFTS IN USAGE (c) 2010 - Miguel Membrado - Kimind 8

21. 1. FROM “FILES" TO “PAGES" (c) 2010 - Miguel Membrado - Kimind New way The information is produced, shared, and retrieved online using search engine and navigational links Old wayThe information is produced, shared and classified using files and folders 9

22. 2. FROM "SEND" TO "SHARE" (c) 2010 - Miguel Membrado - Kimind 10 New way The information is stored in a single repository and accessed by the co-workers Old wayPeople are sending e-mails to each co-worker which receives it in his mailbox

23. 3. FROM « SECRECY » TO « OPENNESS » Old way Information locked by default and access rights are granted little by little Information is not really accessible when necessary No fluent communication Hierarchy is controlling information Strong hierarchy with no autonomy of the people New way Information opened by default and accessrights are lockedonly if necessary Information isalways accessible Comments are always possible Onlyreallyconfidential information isprotected Organization management must bechanged People are responsible and autonomous (c) 2010 - Miguel Membrado - Kimind 11

24. 4. FROM « DELAYED » TO « REAL » - TIME Old way Delayed information access Long process cycles Strong hierarchies Negative feedbacks from delays Errors are not accepted Problems are more hidden than solved New way Real-time information access Short decision cycles Flat hierarchies Transparency Hierarchies help and not punish Erroris possible and corrected Bottom up real-time collaboration (c) 2010 - Miguel Membrado - Kimind 12

25. Enterprise Social Networks versus Collaborative Working Environments

26. INFORMATION-CENTRIC VERSUS PEOPLE CENTRIC (c) 2010 - Miguel Membrado - Kimind 14 Social Networks Collaborative Working Environments

28. Intranets 2.0

29. Real-time conversations

30. Collaborative bookmarking

31. Best Practice Communities

32. Knowledge Communities

33. Enterprise Blogging

34. Expertise Management

35. Professional Reputation

36. Document management

37. Collaborative Working Environments

38. Project Management© 2010 Miguel Membrado

39. Engage in Collaboration & Sharing!

40. (c) 2010 - Miguel Membrado - Kimind 17 HOW TO EVOLVE Informational Dimension Heterarchical (Participatory) Your organization tomorrow Management Evolution Organizational Dimension IS Evolution Hierarchical Structured Unstructured (knowledge) © 2006-2008, Miguel Membrado – Kimind Kimind Quadrant Your organization today

41. CONCLUSION – TOWARDS ENTERPRISE 2.0 (c) 2010 - Miguel Membrado - Kimind 18

42. THANK YOU! Miguel Membrado KIMIND CONSULTING Enterprise 2.0 strategic consulting contact@kimind.com (c) 2010 - Miguel Membrado - Kimind 19