The document discusses the need for collaboration between citizens and state governments to address complex issues. It proposes that a dynamic, relational information system could facilitate citizens' understanding of issues and progression from being willing to learn to acting on an informed opinion. Specifically, such a system could be designed for use in a university library to help 18-24 year-old students understand the debate around in-state tuition for immigrants. The system would use touchscreen and digital tools to provide a space for learning, deliberation, and expression of opinions on the issue.

1. D C
for
D
5 2008
Matthew Muñoz

2. ’
The world is slow in ending world poverty.
The is capable of taking a larger leadership role.
Where are the people in the partnership that define
democracy?
Where is the government in the partnership that defines
democracy?
Timing couldn’t be worse.

3. ’
For example, North Carolina is facing exponential growth
from migration. Citizens and State can’t decide how to
manage this growth. The government attempted to pass
a bill in 2005 giving undocumented immigrants in-state
tuition to address one condition within its control, but the
bill failed to pass, resulting in a split between constituents
and representatives. Division remains.

4. Collaboration is needed to address the compound issues of our day,
and designers can create conditions necessary for this experience.
T , Citizens and State must have a space
to assemble.
T , Citizens and State must
understand the issue. Understanding is built through empathy,
trust and education.
T , Citizens and State must see future
possibilities that address mutual needs.

5. ’
David Rose’s Receptivity Gradient
Not ready to Ready to hear Ready to hold Have an Have an Act on an Advocates for
hear and learn and learn an opinion opinion opinion and opinion the position
ready to act

6. ’
create a common language
must understand
the language and
education deliberation
culture of multiple
knowledge domains
di erent than
his/her own designer as facilitator | of an activity | to achieve a goal
business
economics
humanities value
more mediator
translator
audible policy that
conduit visualizer citizen upholds
voices the public’s
enabler values

7. , S
To facilitate a Citizen’s journey of understanding, I propose tools to do so.
When conveying a public policy issue, how can a dynamic,
relational information system facilitate Citizens from
being ready to hear and learn to acting on an opinion?

8. , ?
visual landscape of opinions, facts and
scenarios for an issue
dynamic,
relational
information
system

9. An information system I am calling a
speculates how Citizens and State might manage the
complexity of compound problems.

10. ?
could be
a dynamic, relational information system
a clarification and explanation tool
a decision-making environment
an accessible discursive space
that facilitate Citizens’ journeys towards an informed opinion.

11. demographic touchpoint type of media channel
(object to interact with) physical space
tv
library
tele-
electric
laptop gallery
dynamic,
18–24 year old touch-
screen
co ee
shop digital
relational
university information
monitor
students
system
General
Assembly
newspaper
print
home
post-it
wall

12. : /
there’s a flow of diverse citizens could be designed as a visual indicator
with a potential to be pulled in location of the neighborhood/district
privileges those who
are mobile, proximate to the should o er space exist in multiple
space with time to spare to rest library universities
audience
dynamic,
18–24 year old touch-
screen digital
relational
university information
monitor
students
system
object/interaction
dynamic up-to-date
focus on digital touchscreen communicate with others
(ex: Microsoft Surface), physically and virtually
placed horizontally
vertical signage to illustrate
current deliberation

13. ?
When conveying the immigrant/in-state tuition
issue in a university library, how can a
facilitate 18-24 year-old Citizens from being ready to
hear and learn to acting on an opinion?

14. thanks for your time
questions? contact me at Matt@NewKind.com