Unique study in its focus on industrial buying and its scope across markets
Results today will focus on Europe along with the US and China as comparative markets
Mexico was also included in the study though not included in this presentation
Q26. Which methods do you use to purchase industrial supplies/products?
No doubt of t he prevalence of online/digital in industrial buying
Note China with almost all customers buying online
Uk and France slighltly behind the EU average of 86%
Q040. From where do you source [hprodgrps]?
Share is among those that used that method for purchase
2015: Approximately what percent of your annual industrial supplies budget is spent through suppliers' websites?
2017: Q28. Across all vendors and products, what percent of your purchases are made through the following methods?
Significant increase across EU with almost half of spend coming from digital
Driven from a substantial increase in the UK as well as France
More modest increases in Italy and Germany as well as US
Probe audience for reasons behind these shifts
Q20: What percent of your total purchases of industrial supplies/products, in a year, are with the following types of suppliers?
Q43. In the next 3-5 years, how likely are you to...? (Top-2-Box score)
Clear movement toward purchase from DFM and EM
Most significant shifts overall happening in Chain with a real expectation of a shift from distributors
Q24. How satisfied are you with your experience with [PRIMVEND]? (Top-Box Score)
Overall gap across markets
Largest gaps in France and Ital ask Why?
Less of a gap in Germany…why?
Substantial importance of emarketplace sat for US
Q44. In the next 3-5 years, how likely are you to shift business to a new supplier due to...?
Q25. How would you rate your [PRIMVEND] on the following attributes?
Despite the overall trend/movement to online that does not mean that buyers don’t expect services/protection
Room to grow in satisfaction with insurance
Perhaps surprisingly emarketplaces actually outpace mfg and dist in insurance sat
Industrial customers expectations of post-sales services are high across all countries, and have increased in Europe
Following from previous slide…the desire for complete service including post-sales is a critical need that has only increased since 2015
Near ubiquity in desire of Chinese and Italian buyers
Large increase in UK
Q48. Would you expect your industrial supplier to provide the following post-sales services? (Top-2-box)
Grazie alle integrazioni, il cliente ha avuto un risparmio derivante da:
Riduzione delle infrastrutture (da 19 magazzini a 1500 Access Point)
Costi operativi (significativa riduzione del tempo per gli spostamenti per gli ingegneri)
Magazzino con un’unica infrastruttura gestita direttamente da UPS