An overview of Working Three's digital customer experience services

1. WORKINGTHREE
Connecting brands with people

2. Our mission is to help
brands have better
relationships with their
customers.

3. W3 IS A DIGITAL CUSTOMER
EXPERIENCE AGENCY
Customer experience is
formed through every
interaction with your
company.
Digital is now at the centre
of everything. The digital
experience is the customer
experience.
Your customers Your business Your future
Brands partner with us to design and build better customer relationships that create value online.
Putting your customers
first does not mean putting
your business second.
9 out 10 customers walk
away following a poor
customer experience and
do business with your
competitors.
Working with us will make
your customers happier
and your business more
profitable.

4. THE W3 APPROACH
Business strategy
Our work starts at the heart of your business, creating long-term solutions
that meet your objectives and improve customer satisfaction and loyalty.
Brand strategy
Customer experience
strategy
Digital strategy &
execution
Understand your
strategy for business
success.
Define the customer
interactions and their
expectations of your
brand.
Develop a plan to
exceed customer
expectations and
increase profitability.
Determine how your
business will leverage
technology to achieve
success.
We start our strategic process by applying a
customer lens to these areas.
Customer experience strategy, and how it will be
executed in the digital space, is what we specialise in.
We are not business or brand strategists We’re a customer experience and digital agency

5. “Do what you do so
well that they will want
to see it again and
bring their friends”
Walt Disney

6. SERVICES
The customer experience expertise to help you act smart, beat your competitors and win more customers.
Strategy & Consulting Design & Development
• Align digital strategy with your business goals
• Map and understand the impact of touch
points
• Digital customer experience &
communication strategy
• Innovation strategy
• Segmentation & customer insights
• Measure, monitor & improve
• Websites
• Digital campaigns
• Email campaigns
• Mobile & social platform applications
• Content marketing
• Reporting

7. SKILLS
The people
working on your
strategy will be
the people you
talk to everyday.
The team in the
‘back end” who
make everything
possible.
These people
think “facts are
fine but insights
are better”.
Insights create
action.
This team
ensures every
digital touch
point for your
brand is
engaging and
well crafted.
The guys who
think in code.
They turn a
creative idea
into a usable
digital
experience.
Strategy &
planning
Data
infrastructure Insights
Creative
& design Development

8. CLIENTS

9. W3 ARETHOUGHT LEADERS
WITH OVER 400 PUBLISHED ARTICLES

10. W3 DIGITAL HEALTH-CHECK
Quickly understand where your company stands in the digital space

11. DIGITAL HEALTH-CHECK
What it is The process Outcomes
• Quick survey for key staff
members.
• Use the answers to design and
run one-on-one interviews.
• Follow this up with research
and analysis.
• Present findings and
recommendations in a
workshop.
• Quick wins & big opportunities
identified.
• A high level return on
investment model.
• A clear view of actions to build
momentum in your business.
• An assessment of
opportunities in the digital
space.
• Quick, inexpensive & valuable.
A quick way to get started on a profitable digital program

12. workingthree.com