This document summarizes a presentation by Gail Goodman of Constant Contact about the challenges of growing revenue over time for SaaS companies, referred to as the "long, slow ramp of death". It notes that revenue grows gradually over many years as prospects are contacted and converted to customers through various channels like partners, viral marketing, and product changes. The key is driving customer lifetime value through retention, referrals, and innovation across all areas to eventually reach an inflection point of sustainable growth.