The role of design in immigration policy work. This was the title of a talk done for the University of Gothenburg, in Sweden. 2023. This is the presentation of Mariana's work in the Ministry and some reflections on the role of designers.

1. Dr. Mariana Salgado
12.4.2023
Role of design in
immigration policy work

2. Mariana Salgado
Service designer
mariana.salgado@govsec.fi
@Salgado
More on the design work in:
Twitter: @inlandDesign / Blog: medium.com/inland / Website inlanddesign.fi

3. Mariana Salgado
Designer/ activist
mariana.salgado@iki.fi
@Salgado
More on the design work in:
Twtitter/ IG @disenoydiaspora Website: diseñoydiaspora.org
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be found free online

4. Service design at the Ministry

5. Which is the difference
between being in the ministry
or in the Finnish Immigration
Service?

6. In the Finnish
Inmigration Service
Create new digital services
Bosses committed to
innovation and the creation of
the lab
In the Ministry of the Interior
Support others
Designers are not reponsible
for projects. No ownership
Operative Strategic

7. Photo
by
Nathan
Dumlao
on
Unsplash
Services?

8. Photo
by
Nathan
Dumlao
on
Unsplash
Processes
Participations
Strategies
Colaborations

9. Collaboration
Photo
by
Kaleidico
on
Unsplash
Media
Politicians
Immigrants/ Citizens
NGOs
Researchers
Experts
Companies
Other public sector
stakeholders
etc
Service Design
Communication

10. What is policy?

11. In my work
The strategy for Finns in the diaspora
An action plan (LAMA)
Jocelyn Bailey @Design for Goverment 2021
Decision making paper on internal security
Finland’s Comprehensive Migration Policy
Immigration law (pre-study)

12. LAMA
Action Plan for the Prevention of
Irregular Entry and Stay for 2021–2024
— Tackling the Parallel Society

13. Ei aloitettu Hanken kesken Valmis
13. Älykkäät rajat
RVL
4. Oleskeluluvan
epääminen
työnantajan
vilpilli- sen
menettelyn
johdosta
SM/MMO, TEM
5. Maahantulokiellon
määrääminen
muulloinkin kuin
maasta poistamista
koskevan päätöksen
yhteydessä
SM Supo
20. Kehitetään
ulkomaalaisten
opiskelijoiden ha-
kuprosesseja erityisesti
laittoman maahantulon
riskimaissa
OKM, OPH, UM, Migri
15. Sosiaaliviranomaisten,
KELAn, poliisin ja muiden
ulkomaalaisasioita
käsittelevien viranomais- ten
yhteistyön kehittäminen
tiedonvaihtoa paran- tamalla
6. Pysyvän*
Oleskeluluvan
peruuttaminen, kun
henkilön katsotaan
vaarantavan kansallista
turvallisuutta tai yleistä
järjestystä tai
turvallisuutta
21. Biometriikan
hyödyntämismahdollis
uuksia laittoman
maahantulon
torjunnassa
tehostetaan
25. Tunnistetaan paremmin
ulkomaalaisten työn-
tekijöiden työlupien luvatonta
välittämistä ja niistä perittäviä
laittomia maksuja sekä laitto-
man maahantulon järjestämistä
lähtömaissa
UM SM
22. Tiedonhankinnan
tehostaminen sekä
tietojen vaihdon
varmistaminen
ulkomaalaisasioiden
toimivallansiirron
jälkeen
16. Ulkomaalaislain
perusteella säilöön
otettujen
majoituskapasiteettia
lisätään
8. Väärennettyjen asiakirjojen
tunnistamista pa- rannetaan
edustustoissa, sisältää
asiakirjatutkin- talaitteiden
uusimisen ja koulutuksen
useissa edustustoissa
UM
7. Edustustojen
toimintavalmiuksia
kehitetään edelleen
muuttuvien laittoman
maahantulon vää-
rinkäytösyritysten
tunnistamiseksi.
17. Laaditaan yhteistyöpöytäkirjoja sellaisten maiden
kanssa, jotka ovat maasta poistamispää- tösten kannalta
merkittäviä, mutta joihin täytän- töönpano on haastavaa
sekä kehitetään ja ylläpi- detään ja kehitetään käytännön
viranomaisyh- teistyötä maasta poistamispäätösten
täytäntöön- panon tehokkuuden varmistamiseksi
24.
Maahantulokiellossa
olevien henkilöiden
saapuminen Suomeen
oikeudenkäyntiin
SM, STM, Migri, KELA
SM Supo
Migri, SM
Migri, Poha, Supo
SM, Migri, UM, Poha
SM/MMO
SM, UM, poliisi
12. FRONTEXin
ja Europolin
toimintaan
osallistuminen
RVL,POHA, KRP
1. Arvioidaan tarpeet ja
mahdollisuudet kehittää
lainsäädäntöä ulkomaalaislain
rikkomusten tut- kinnan
tehostamiseksi ja tehdään
tarvittavat laki- muutokset
14. Tietoisuuden
lisääminen kielletystä
etnisestä
profiloinnista
3.
Ulkomaalaisrekis
terilain
uudistaminen
harmaan
talouden
torjumiseksi
SM OM
YVV, POHA, RVL
18. Poliisin ja muiden
viranomaisten osaamista ja
valtuuksia laittomaan
maahanmuuttoon liitty- vissä
asioissa on parannettava, koska asia
koskee entistä useampia
virkamiehiä
SM, UM, poliisi
2.
Matkustusasiakirjan
haltuunottaminen
turva-
paikkaprosessin
ajaksi
SM/MMO, (Migri, POHA, RVL)
23. UMA-
rekisterin
toiminnallisuutta
kehitetään
MIGRI
9.
Yhdyshenkilöt
oiminta
ulkomailla
UM, Migri, RVL, Poha
10. Viranomaisten
ja
liikenteenharjoittaji
en välisen
yhteistyön
tiivistäminen
SM/RVL
11. Lähialueiden
ja naapurimaiden
kanssa tehtävä
yhteistyö ja
tiedonsaanti
Migri
19. Lisätään
syyttäjien
asiantuntijuutta
VKSV
?
?
SM/MMO

14. Action Plan areas
(Customer journey)

15. Action in
countries of
origin and transit
of migration
(Customer
journey/
Touchpoints)

16. Stakeholders
consulted for the
Action Plan
update
(Stakeholders’
map)

17. Finland’s Comprehensive
Migration Policy

18. Project phases and stakeholders involvement
Questionna
ire
Reaching
immigrants’
families
Reaching the
whole society
(Otakantaa.fi
)
Starting the project
Listening to different stakeholders
Influencing political parties /
the discourse on immigration
Writing/ Documentation
Communicating/
Disseminating
Insights
Inform about
the process
Results
Digi
workshops
Serie
(NGOs and
public sector)

19. What immigration politics
Finland needs?

20. Vuotalo

21. Vuotalo

22. Vuotalo

23. Vuotalo

24. Vuotalo

25. Pessi

26. Avointa, koska meiltä
meinaa ihmiset loppua

27. Co-created with the
input of the people!

28. Acknowledging that different people
have different needs. Their process
information in different ways and
respond differently to given demands.

29. Maahanmuuttopolitiikan tulisi
käsittää perheeseen myös
isovanhemmat.
La política migratoria debe
considerar un concepto de
familia que incluye a los y las
abuelas.

30. Evening/ weekend opening
hours for Migri services. Or
online.

31. Finland have to receive more
refugees and do more work
for human rights.

32. Humaanimpi
turvapaikkapolitiikka ja
aktiivisempi
työvoimapolitiikka
En mer human
asylpolitik och aktivare
arbetskraftpolitik

33. No deportaciones

34. Be more flexible with taxation
during the first year.

35. All mothers should learn
Finnish language, it should be
mandatory.
Objective: help their children.

36. Participation in the preliminary studies
of the immigration law
Online questionaire
Tecnology development
discussion
Residence permit
workshop
Immigration seminar
Immigration dialogues
Deportation workshop
Human rights workshop
Legal validity/
workability workshops

37. #immigrationdialogues
Immigration dialogues

40. How it is to move to Finland?
How the immigration
change the daily life
of a person?
What are the challenges
and opportunities of
migration?
How can we support the
participation of
immigrants in society?
How is your experience
looking for work as
immigrant?

41. #maahanmuuttodialogit
#immigrationdialogues

42. #maahanmuuttodialogit
Arrival in Finland
"Finland is a safe country."
"I have lived in many countries, but Finland was the most
di
ffi
cult country to move to."
"A passerby hit me on the shoulders, spit on me and said:
“Get out of Finland."
"Being an undocumented immigrant was the worst
ti
me of
my life”
"More general considera
ti
on and leeway in the legisla
ti
on
is required, to accommodate people’s real-life situa
ti
ons in
the interpreta
ti
ons."
#diálogosdeinmigración

43. #maahanmuuttodialogit
Key points in integration
“Moving to a country is one thing, and becoming part
of society and adapting to it is quite another.”
“How difficult is Finnish on a scale of 1 to 10? The
difficulty of the Finnish language on this scale is 10.”
“Should Finns be integrated into accepting immigrants
into their society?”
“A stranger becomes familiar, and people’s starting
points no longer matter.”
#immigrationdialogues

44. #maahanmuuttodialogit
On employment
“Is a foreign worker a commodity or a human being?”
“They think that a foreigner can’t do the same as a
Finn.”
“Even if you have a university degree, you’re a baby in
Finland. You have to go back to school and start all over
again.”
“Managing a diverse work community requires new
skills, flexibility and continuous learning.”
#immigrationdialogues
Picture
by
Alan
Levine
@Flickr

45. #maahanmuuttodialogit
Raising the next
generation
“Finland is a very different country in terms of schools,
too.”
“I feel unsafe and I fear for my child.”
“People can act as bridges to dreams and opportunities
simply by existing.”
“I feel safer in a diverse and multicultural society.”
#immigrationdialogues
Picture
by
Stephen
Lee
@Flickr

46. #maahanmuuttodialogit
Discussions about
immigra
ti
on
"It's really hard to talk about
immigration"
"Understanding and solu
ti
ons arise
from encounters."
#immigrationdialogues
Picture
by
Alan
Levine
@Flickr

47. #maahanmuuttodialogit
Conclusions
1. Flexible integration services
2. Easily accessible information and advice
3. Inviting people to communities
4. Lowering the employment threshold
5. Bringing the richness of multiculturalism to the heart of the communication
6. Continuing the constructive and multifaceted debate on immigration
#immigrationdialogues

48. Kiitos!

49. Value of design

50. #Designing participation
Actor A
Actor B
Actor C
Actor A
Actor B
Actor C
Actor A
Actor B
Actor C
Starting the project
http://kuulemisopas.finlex.fi/
Alternative solutions
Research on alternatives
Evaluation of alternatives
Legislative proposal
Insights from them
Inform about
the process

51. Bringing design from
universities
NGOs
Minitry of the
Interior
Other public
sector
organizations
Universities
Private
sector
Participation plan
#Expanding collaborations
Immigrants
Methods/tools
Resources

52. Final
document
Project set-up
#Providing visual tools for thoughts
Analitical
tools:
Customer
journeys
Collaborative
tools:
Mural
Visual
designe
r
1000 of
meetings
Final draft
Communication within coleagues
Non-hierarquical practices

53. New working practices
Qualitative
research material
for decision making
Makes participation
more coherent
integrated to the
proyect
Wider understanding of
who are stakeholders
Tighten
stakeholders
collaboration
Qualitative research
done by government
officials
Brings more equality in
teams (less hierarchies)
Broaden the role of
what research could
bring to the
development of
processes
Service designers brought
Human perspectives

54. # On the role of the designer
What does the organization do? If they make products, services or public policies, it is very different.
What is the organization's maturity in understanding and implementing design?
Where is your salary coming from? Are you a consultant or do you work within the organization? Are you
in an innovation laboratory?
What is the position? Is the design a permanent or temporary function?
How is your team? Are there other designers?
What is the title or the position in which you work? my description, my title is designer. If I had the title of
project manager, which happens to many designers, it wouldn't be the same.
#organization #context #team #ownership #hierarquies #power

55. # On the role of the designer
What did you study? Are you a designer that has studied political sciences or sociology? How
far did you go in your studies?
Who are you? Are you in the group to whom the organisation designed for? How old are
you?
How much confidence in yourself do you have?
How active are you in your profession?
What is your attitude? How positive you are as a person?
What are your capabilities?
How much do you know about the job content?
#you #discipline #fieldofknowledge #identity #age #race #attitude #capabilities

56. inlanddesign.fi
medium.com/inland
Twitter: @inlandDesign
mariana.salgado@gov.fi
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Jakob
Owens
unsplash.com
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