The City of White Rock and Recollect discuss the deployment of Recollect to solve their Waste Collection communication problems.

1. Garbage in
the Cloud
City of White Rock & Recollect

2. Presenters
Chris Zota
IT Manager at the City of White Rock
linkedin.com/in/czota
czota@whiterockcity.ca - Twitter: @czota
Luke Closs
CTO of OpenWest Systems
recollect.net
luke@recollect.net - Twitter: @lukec

3. White Rock's
Challenge
City by the Sea

4. Our waste collection calendar:
● was archaic
○ so residents called our front desk.
● was prone to errors
○ which we had to spend time fixing.
● had stale information
○ so residents didn't come back.
● was not interactive
○ so it was hard to use.
● was not timely
○ didn't remind residents when they most needed it.

5. White Rock's website, pre-Recollect.

6. “One of the most frequently
used services on our website
was not easy to use!”

7. Shared Philosophy
● Simple.
● Low cost.
● Citizen Centric.
● Appropriate engagement.
● Apps when it makes sense.

8. Additional Benefits
Recollect is an easy, safe
inroad into cloud services.
We wanted to embrace
home grown initiatives.

10. How it works for
residents.

11. How it works for residents

12. Recollect guides the user interactively.

13. Customized to each resident. Easy and accessible to all.

14. Works for all ages and lifestyles. Senior citizen friendly!

15. Software as a Service means a stream of new features
like Self-Printed Customized Calendars!

16. How it works for
municipalities.

17. #1 - Easy Integration
● White Rock was up and running within days.
○ GIS data (parcel & polygon) imported into Recollect
○ Highly customizable, but great out of the box.
○ Added widget to website with little effort.
● Data Updates are easy
○ Administrators can update via admin dashboard.
○ Recollect Support can massage data and help you.
● Checklists make setup a breeze.

18. #2 - A newsletter that works!
● Piggyback messages to residents on their
weekly reminder.
● Queue up notices about:
○ waste collection changes
○ taxes
○ city events
○ recycling tips

19. Easy tools to create communication campaigns.

20. #3 - A tool to manage change.
White Rock is changing residential collection
schedules.
Recollect makes it easy to communicate these
changes to residents.
1. Website always up-to-date, easy to use.
2. Reminders are timely & relevant.
3. Messaging about service changes is easy.

21. White Rock's
experience
with Recollect.

22. Implementation
● Recollect's checklists provided clear
project management, eliminated
ambiguity of who needed to do what.
● Recollect made minor, rapid changes
for us.
● Went online very fast (days).
● Collaborative effort between
communications, GIS, waste &
Recollect.

23. Roll out and Reaction
● Launched online & in tax notice flyer.
● Really well received by the public.
● Residents discover & sign up each
week.
● Customization of messages has
been useful for upcoming changes.
● Call desk can sign up elderly
residents for voice reminders.

24. Thank you!
Questions?
● czota@whiterockcity.ca
○ Twitter: @czota
● luke@recollect.net
○ Twitter: @lukec