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Australian Facebook
Performance Report
           [ October 2012
[ Content                                          Australian Facebook Performance Report October 2012 Edition // Source: www.socialpulse.co
                                                                         #fbreport // research@theonlinecircle.com // www.theonlinecircle.com




        Graphic: Top 20                  3                        FMCG - Snackfoods                                         20 - 21


        Engagement Rate Chart            4                        Quick Serve Restaurant                                    22 - 23


        Introduction                     5-7                      Retail - Fashion                                          24 - 25


        Alcohol - Brands                 8-9                      Retail - Grocery                                          26 - 27


        Automotive - Manufacturers       10 - 11                  Telecommunications                                        28 - 29


        Banks & Financial Institutions   12 - 13                  TV Shows                                                  30 - 31


        Department Stores                14 - 15                  Methodology                                               32 - 33


        Electronics                      16 - 17                  About Us - Social Pulse                                   34


        FMCG - Beverages                 18 - 19                  About Us - Online Circle                                  35




2                                                                                                            [ Content
TOP 20 FACEBOOK PAGES by Fans*
  1                              Bananas in Pyjamas              1,765,551                                 11                                KFC Australia                                       568,682

  2                              Bubble O’ Bill Ice Creams       1,216,698                                 12                                Neighbours                                          506,898

  3                              Pringles Australia              1,078,537                                 13                                5 Gum Australia & NZ                                499,335

  4                              Home and Away (Official)        1,022,522                                 14                                Lorna Jane                                          495,822

  5                              MasterChef Australia            1,012,238                                 15                                Freddo                                              483,279

6                                Coca-Cola Australia             855,994                                   16                                Jay Jays                                            480,389

 7                               Domino’s Pizza - Australia      749,013                                   17                                SUPRÉ                                               456,211

8                                UNDERBELLY                      655,091                                   18                                McDonald’s Australia                                453,198

 9                               Hey Hey It’s Saturday           641,714                                   19                                V Energy Drink Australia                            448,894

10                               [yellow tail]                   631,799                                   20                                Official Big Brother Australia                      425,606
* Average for October 2012   	                               Australian Facebook Performance Report October 2012 Edition // Source: www.socialpulse.co #fbreport // research@theonlinecircle.com // www.theonlinecircle.com
TOP 15 FACEBOOK PAGES by Engagement Rate*
                                 4,500 to 14,599 fans                                                                                 14,600 to 36,999 fans
                                                                    0.0%   10.0%    20.0%     30.0%      40.0%     50.0%                                                0.0%        10.0%   20.0%      30.0%       40.0%       50.0%
                                                   House Husbands                                            39.0%                                         Audi Australia                                                   43.4%
                                                    Ten News Perth                                         36.9%                                     Motorola Australia                                             36.5%
                                                               Rake                                     33.5%                                                XXXX GOLD                                   29.4%
                                                   Bulmers Australia                           25.2%                                                getwinesdirect.com                                 26.8%
                                         Ford Performance Vehicles                           22.8%                                              G-STAR Stores Australia                           21.1%
                                                       Citi Australia                      19.6%                                       Ford Performance Racing (FPR)                             20.4%
                                 Lenovo Australia and New Zealand                      18.6%                                                        Holden Motorsport                          18.4%
                                                   Ten News Sydney                     17.9%                                                         Topshop Australia                        16.7%
                                                          Vinomofo                    17.6%                                                                    Buyinvite                     15.9%
                                                       I Will Survive               14.2%                                                                        Millers                   13.8%
                                                          Lollyworld               11.9%                                                        Huawei Device Australia                   12.8%
                                          Mercedes-Benz Australia              10.9%                                                                           Birdsnest                 11.1%
                                                        MORNINGS               10.7%                                                                        ABC Science                 10.1%
                                           ShoppingSquare.com.au               10.6%                                                                 The Morning Show                  9.5%
                                             Queen Victoria Market             10.4%                                                               Stoli Vodka Australia               9.3%




37,000 to 83,999 fans                                                                  84,000 to 229,999 fans                                                                          230,000 or more
                          0.0%   10.0%     20.0%       30.0%       40.0%   50.0%                                      0.0%   10.0%    20.0%        30.0%       40.0%        50.0%                                                 0.0%    10.0%   20.0%   30.0%    40.0%    50.0%
              Ally Fashion                                 29.4%                                              9 News                                            38.5%                                Official Big Brother Australia                                       41.1%
        Samsung Australia                        21.9%                                                  Puberty Blues                                         36.2%                                         McDonald's Australia                                  32.2%
          Honda Australia                        21.5%                                             Vodafone Australia                                     32.6%                                           The X Factor - Australia                                31.9%
                   TODAY                       19.4%                                               Maltesers Australia                                29.0%                                                         Hungry Jack's                       21.0%
ABSOLUT VODKA (Australia)                 14.7%                                                                  Coles                              26.8%                                                          Xbox Australia               10.2%
Better Homes and Gardens                  14.5%                                                        Can Of Worms                            21.6%                                                                       Sunrise             9.3%
     Jagermeister Australia              14.1%                                                           Telstra 24x7                         20.8%                                     Woolworths Australia's Fresh Food People               9.1%
                   Telstra              13.0%                                                                   BIG W                       19.1%                                                                 Target Australia           6.5%
               Market HQ               11.9%                                                       Jim Beam Australia               13.1%                                                                              Lorna Jane           5.8%
          Nissan Australia          9.8%                                                            Logitech Australia             12.3%                                                                 V Energy Drink Australia          5.0%
            BMW Australia           9.8%                                                                   City Beach          8.6%                                                                             Slurpee Australia         3.8%
     Volkswagen Australia           9.5%                                                   American Honey Australia           7.5%                                                                                  princess polly        3.6%
                   OzSale           9.5%                                                                  The Project         7.5%                                                                             7-Eleven Australia         3.6%
       GroceryRun.com.au            9.5%                                                                        Optus        6.7%                                                                   Cadbury Dairy Milk - Australia       2.7%
       Panasonic Australia          9.3%                                                                Allen's Lollies      6.7%                                                                                          Holden        2.60%




* Average for October 2012                                                            Australian Facebook Performance Report October 2012 Edition // Source: www.socialpulse.co #fbreport // research@theonlinecircle.com // www.theonlinecircle.com
[ Introduction                                                                            Australian Facebook Performance Report October 2012 Edition // Source: www.socialpulse.co
                                                                                                                #fbreport // research@theonlinecircle.com // www.theonlinecircle.com




                                                            Ave Fans                                   % Fan                No. of                      Engagement
        Rank                Industry                                             Fan Growth
                                                            000’s                                      Growth               Engagements                 Rate

        Oct-12 Jul-12                                                                                                                                   Oct-12   Jul-12

        1         -         TV Shows                        8,524,660            371,489               21.6%                518,984                     6.1%      - 
        2        2          FMCG - Snackfoods               4,109,517            339,644               9.3%                 199,828                     4.9%     2.1%
        3        1          Retail - Fashion                3,736,462            133,535               3.6%                 110,898                     3%       3.4%
        4        3          FMCG - Beverages                3,275,365            141,598               4.6%                 84,387                      2.6%     1.5%
                            Quick Serve
        5         -         Restaurants                     3,214,595            106,553               3.4%                 248,987                     7.7%      - 
        6         -         Alcohol Brands                  2,470,784            186,143               7.9%                 115,732                     4.7%      - 
        7         -         Electronics                     1,879,745            100,377               5.8%                 124,777                     6.6%      - 
                            Automotive-
        8        5          Manufacturers                   1,462,031            98,972                7%                   79,265                      5.4%     2.1%
        9        4          Department Stores               1,414,607            47,670                3.4%                 78,952                      5.6%     3.7%
        10       6          Retail - Grocery                1,331,668            74,431                4.7%                 130,892                     9.8%     5.4%
        11       8          Telecommunications              709,779              44,098                6.4%                 117,924                     16.6%    2%
                            Banks & Financial
        12       10         Institutions                    400,955              18,303                4.7%                 15,271                      3.8%     8.6%




               Fans (Ave): 	             Average number of fans based on five intervals of one week, 17 and 26 September, 01, 08 and 15 October at 12 midday.
               PPL Talking About (Ave): 	 verage of the seven day figures taken at midday on September 17 and 26, October 01, 08 and 15, 2012.
                                         A
               Fan Growth: 	             15 October compared to 17 September 2012.
               % Fan Growth: 	           Relative % increase comparing number of fans on 15 October compared to 17 September 2012.



5
               Engagement Rate: 	        The People Talking About (Ave) represented as an percentage of total Fans (Ave).
               Share of Engagement: 	 Brands share of total PPL Talking About for four week period (based on gross numbers, not averages.)
               Any brands shaded fall below the level of statistical confidence (of engagement rate)
               and have not been included in the industry average calculations.
[ Introduction                                                                        Australian Facebook Performance Report October 2012 Edition // Source: www.socialpulse.co
                                                                                                            #fbreport // research@theonlinecircle.com // www.theonlinecircle.com




    The Australian Facebook Performance Report            impact, frequency and reach. If you want to learn       to ninth spot, as a result of the new categories
    shows the continuation of several clear trends.       more about this software, feel free to request an       being added and low overall growth of just
    Facebook based promotions, advertising, special       invite at: http://socialpulse.co/                       47,670 fans.
    offers and thematic, fun and amusing posts are
                                                          In October, I decided to add four new industries        For this reporting period, October 2012, both
    persistently used in an effort to engage with
                                                          to the Australian Facebook Performance Report.          TV Shows (+371,489) and FMCG Snackfoods
    fans in an increasingly crowded online platform.
                                                          There was very little movement in the lowest            (+339,644) led the field in raw growth numbers,
    In such a crowded marketplace, I am constantly        ranking industries and we felt it would be of           growing well over 150,000 more Facebook fans
    asked the question: “how should I determine           interest to incorporate more active ones. The           than the category with the next highest growth -
    my company’s Return on Investment (ROI)               industries that we have added are: Entertainment        Alcohol Brands (+186,143). This incredible growth
    from our social media marketing initiatives?”         - TV Shows, Quick Serve Restaurants, Alcohol            can be partly attributed to FMCG – Snackfoods’
    As you probably know, all social media channels,      Brands and Electronics.                                 brands investing more marketing and advertising
    not just Facebook, throw up many metrics –                                                                    dollars in the medium. TV Shows, on the other
                                                          Entertainment - TV Shows entered the list at
    likes, follows, comments, views and shares.                                                                   hand, are more cyclical due to the effect of
                                                           number one with 8,524,660 fans. This is more
    Even when you have the numbers in front                                                                       scheduling and ratings periods and can credit
                                                          than four million fans ahead of its nearest rival
    of you, it can be difficult to make any tangible                                                              much of their growth to the airing of popular
                                                          industry, FMCG – Snackfoods (4,109,517) who
    sense as to whether they are relevant or not.                                                                 programs during this period. I believe that the
                                                          remained in second position. The last report’s
                                                                                                                  traditionally quiet summer months for television
    Here at the Online Circle we create the Australian    leader, Retail – Fashion dropped to third position
                                                                                                                  may see a slowdown in their fan growth.
    Facebook Performance Report using our data            (3,736,462).
    analysis and visualisation software, Social Pulse.                                                            While   we     all   know   growth   is   important,
                                                          Meanwhile, the FMCG – Beverages industry
    Social Pulse provides tools to measure simple                                                                 cultivating an engaged Facebook following is key.
                                                          (3,275,365) dropped from third to fourth spot
    social media analytics (that actually matter) using                                                           I am impressed by the Telecommunications
                                                          while the other new entrants:          Quick Serve
    terminology that makes sense. Most companies                                                                  industry, who led the way in this respect, recording
                                                          Restaurants (3,214,595), Alcohol Brands (2,470,784)
    report on the overall performance of offline                                                                  an incredibly high engagement rate of 16.6%
                                                          and Electronics (1,879,745), now rank at fifth, sixth
    and online, paid, earned, and owned media                                                                     up from just 2% in July. This rate was driven
                                                          and seventh respectively. Department Stores
    channels. Social Pulse connects social media with
                                                          fell the furthest down the rankings from fourth
    these traditional channels using terminology
    all marketers can understand such as audience,



6                                                                                                                                [ Introduction
[ Introduction               Australian Facebook Performance Report October 2012 Edition // Source: www.socialpulse.co
                                                   #fbreport // research@theonlinecircle.com // www.theonlinecircle.com




    Click here to download the entire Facebook Report




7

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Australian facebook performance report oct 2012 slideshare

  • 2. [ Content Australian Facebook Performance Report October 2012 Edition // Source: www.socialpulse.co #fbreport // research@theonlinecircle.com // www.theonlinecircle.com Graphic: Top 20 3 FMCG - Snackfoods 20 - 21 Engagement Rate Chart 4 Quick Serve Restaurant 22 - 23 Introduction 5-7 Retail - Fashion 24 - 25 Alcohol - Brands 8-9 Retail - Grocery 26 - 27 Automotive - Manufacturers 10 - 11 Telecommunications 28 - 29 Banks & Financial Institutions 12 - 13 TV Shows 30 - 31 Department Stores 14 - 15 Methodology 32 - 33 Electronics 16 - 17 About Us - Social Pulse 34 FMCG - Beverages 18 - 19 About Us - Online Circle 35 2 [ Content
  • 3. TOP 20 FACEBOOK PAGES by Fans* 1 Bananas in Pyjamas 1,765,551 11 KFC Australia 568,682 2 Bubble O’ Bill Ice Creams 1,216,698 12 Neighbours 506,898 3 Pringles Australia 1,078,537 13 5 Gum Australia & NZ 499,335 4 Home and Away (Official) 1,022,522 14 Lorna Jane 495,822 5 MasterChef Australia 1,012,238 15 Freddo 483,279 6 Coca-Cola Australia 855,994 16 Jay Jays 480,389 7 Domino’s Pizza - Australia 749,013 17 SUPRÉ 456,211 8 UNDERBELLY 655,091 18 McDonald’s Australia 453,198 9 Hey Hey It’s Saturday 641,714 19 V Energy Drink Australia 448,894 10 [yellow tail] 631,799 20 Official Big Brother Australia 425,606 * Average for October 2012 Australian Facebook Performance Report October 2012 Edition // Source: www.socialpulse.co #fbreport // research@theonlinecircle.com // www.theonlinecircle.com
  • 4. TOP 15 FACEBOOK PAGES by Engagement Rate* 4,500 to 14,599 fans 14,600 to 36,999 fans 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% House Husbands 39.0% Audi Australia 43.4% Ten News Perth 36.9% Motorola Australia 36.5% Rake 33.5% XXXX GOLD 29.4% Bulmers Australia 25.2% getwinesdirect.com 26.8% Ford Performance Vehicles 22.8% G-STAR Stores Australia 21.1% Citi Australia 19.6% Ford Performance Racing (FPR) 20.4% Lenovo Australia and New Zealand 18.6% Holden Motorsport 18.4% Ten News Sydney 17.9% Topshop Australia 16.7% Vinomofo 17.6% Buyinvite 15.9% I Will Survive 14.2% Millers 13.8% Lollyworld 11.9% Huawei Device Australia 12.8% Mercedes-Benz Australia 10.9% Birdsnest 11.1% MORNINGS 10.7% ABC Science 10.1% ShoppingSquare.com.au 10.6% The Morning Show 9.5% Queen Victoria Market 10.4% Stoli Vodka Australia 9.3% 37,000 to 83,999 fans 84,000 to 229,999 fans 230,000 or more 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% Ally Fashion 29.4% 9 News 38.5% Official Big Brother Australia 41.1% Samsung Australia 21.9% Puberty Blues 36.2% McDonald's Australia 32.2% Honda Australia 21.5% Vodafone Australia 32.6% The X Factor - Australia 31.9% TODAY 19.4% Maltesers Australia 29.0% Hungry Jack's 21.0% ABSOLUT VODKA (Australia) 14.7% Coles 26.8% Xbox Australia 10.2% Better Homes and Gardens 14.5% Can Of Worms 21.6% Sunrise 9.3% Jagermeister Australia 14.1% Telstra 24x7 20.8% Woolworths Australia's Fresh Food People 9.1% Telstra 13.0% BIG W 19.1% Target Australia 6.5% Market HQ 11.9% Jim Beam Australia 13.1% Lorna Jane 5.8% Nissan Australia 9.8% Logitech Australia 12.3% V Energy Drink Australia 5.0% BMW Australia 9.8% City Beach 8.6% Slurpee Australia 3.8% Volkswagen Australia 9.5% American Honey Australia 7.5% princess polly 3.6% OzSale 9.5% The Project 7.5% 7-Eleven Australia 3.6% GroceryRun.com.au 9.5% Optus 6.7% Cadbury Dairy Milk - Australia 2.7% Panasonic Australia 9.3% Allen's Lollies 6.7% Holden 2.60% * Average for October 2012 Australian Facebook Performance Report October 2012 Edition // Source: www.socialpulse.co #fbreport // research@theonlinecircle.com // www.theonlinecircle.com
  • 5. [ Introduction Australian Facebook Performance Report October 2012 Edition // Source: www.socialpulse.co #fbreport // research@theonlinecircle.com // www.theonlinecircle.com Ave Fans % Fan No. of Engagement Rank Industry Fan Growth 000’s Growth Engagements Rate Oct-12 Jul-12 Oct-12 Jul-12 1  -  TV Shows 8,524,660 371,489 21.6% 518,984 6.1%  -  2 2 FMCG - Snackfoods 4,109,517 339,644 9.3% 199,828 4.9% 2.1% 3 1 Retail - Fashion 3,736,462 133,535 3.6% 110,898 3% 3.4% 4 3 FMCG - Beverages 3,275,365 141,598 4.6% 84,387 2.6% 1.5% Quick Serve 5  -  Restaurants 3,214,595 106,553 3.4% 248,987 7.7%  -  6  -  Alcohol Brands 2,470,784 186,143 7.9% 115,732 4.7%  -  7  -  Electronics 1,879,745 100,377 5.8% 124,777 6.6%  -  Automotive- 8 5 Manufacturers 1,462,031 98,972 7% 79,265 5.4% 2.1% 9 4 Department Stores 1,414,607 47,670 3.4% 78,952 5.6% 3.7% 10 6 Retail - Grocery 1,331,668 74,431 4.7% 130,892 9.8% 5.4% 11 8 Telecommunications 709,779 44,098 6.4% 117,924 16.6% 2% Banks & Financial 12 10 Institutions 400,955 18,303 4.7% 15,271 3.8% 8.6% Fans (Ave): Average number of fans based on five intervals of one week, 17 and 26 September, 01, 08 and 15 October at 12 midday. PPL Talking About (Ave): verage of the seven day figures taken at midday on September 17 and 26, October 01, 08 and 15, 2012. A Fan Growth: 15 October compared to 17 September 2012. % Fan Growth: Relative % increase comparing number of fans on 15 October compared to 17 September 2012. 5 Engagement Rate: The People Talking About (Ave) represented as an percentage of total Fans (Ave). Share of Engagement: Brands share of total PPL Talking About for four week period (based on gross numbers, not averages.) Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.
  • 6. [ Introduction Australian Facebook Performance Report October 2012 Edition // Source: www.socialpulse.co #fbreport // research@theonlinecircle.com // www.theonlinecircle.com The Australian Facebook Performance Report impact, frequency and reach. If you want to learn to ninth spot, as a result of the new categories shows the continuation of several clear trends. more about this software, feel free to request an being added and low overall growth of just Facebook based promotions, advertising, special invite at: http://socialpulse.co/ 47,670 fans. offers and thematic, fun and amusing posts are In October, I decided to add four new industries For this reporting period, October 2012, both persistently used in an effort to engage with to the Australian Facebook Performance Report. TV Shows (+371,489) and FMCG Snackfoods fans in an increasingly crowded online platform. There was very little movement in the lowest (+339,644) led the field in raw growth numbers, In such a crowded marketplace, I am constantly ranking industries and we felt it would be of growing well over 150,000 more Facebook fans asked the question: “how should I determine interest to incorporate more active ones. The than the category with the next highest growth - my company’s Return on Investment (ROI) industries that we have added are: Entertainment Alcohol Brands (+186,143). This incredible growth from our social media marketing initiatives?” - TV Shows, Quick Serve Restaurants, Alcohol can be partly attributed to FMCG – Snackfoods’ As you probably know, all social media channels, Brands and Electronics. brands investing more marketing and advertising not just Facebook, throw up many metrics – dollars in the medium. TV Shows, on the other Entertainment - TV Shows entered the list at likes, follows, comments, views and shares. hand, are more cyclical due to the effect of number one with 8,524,660 fans. This is more Even when you have the numbers in front scheduling and ratings periods and can credit than four million fans ahead of its nearest rival of you, it can be difficult to make any tangible much of their growth to the airing of popular industry, FMCG – Snackfoods (4,109,517) who sense as to whether they are relevant or not. programs during this period. I believe that the remained in second position. The last report’s traditionally quiet summer months for television Here at the Online Circle we create the Australian leader, Retail – Fashion dropped to third position may see a slowdown in their fan growth. Facebook Performance Report using our data (3,736,462). analysis and visualisation software, Social Pulse. While we all know growth is important, Meanwhile, the FMCG – Beverages industry Social Pulse provides tools to measure simple cultivating an engaged Facebook following is key. (3,275,365) dropped from third to fourth spot social media analytics (that actually matter) using I am impressed by the Telecommunications while the other new entrants: Quick Serve terminology that makes sense. Most companies industry, who led the way in this respect, recording Restaurants (3,214,595), Alcohol Brands (2,470,784) report on the overall performance of offline an incredibly high engagement rate of 16.6% and Electronics (1,879,745), now rank at fifth, sixth and online, paid, earned, and owned media up from just 2% in July. This rate was driven and seventh respectively. Department Stores channels. Social Pulse connects social media with fell the furthest down the rankings from fourth these traditional channels using terminology all marketers can understand such as audience, 6 [ Introduction
  • 7. [ Introduction Australian Facebook Performance Report October 2012 Edition // Source: www.socialpulse.co #fbreport // research@theonlinecircle.com // www.theonlinecircle.com Click here to download the entire Facebook Report 7