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PUBLIC SECTOR




                                                                        NATO Document
                                                                        Handling System




                               THE CUSTOMER

“We wanted a         For NATO, standardisation and data exchange are the keys to improved efficiency and cost
                     effectiveness – and very often NATO acts as a forerunner for its member states. Together with Logica,
user-friendly        NATO is now setting new standards in document management for the transfer of expertise. The
application          new Logica system – used as a ‘core service’ – is now putting part of NATO’s long-term knowledge
                     management strategy into actual practice. Within the context of a service-oriented architecture
for our new          (SOA), the main information systems can now utilise the system, for storing documents, for example.
document
management           THE CHallEngE
solution, one        Highly complex organisational structures, strict security requirements and a high turnover of
which would give personnel used to hinder the exchange of information and knowledge within the organisation.
                     Member states usually delegate staff for a period of three years. Their data is generally stored on
all our users fast local file servers. In order to reliably evaluate documents NATO-wide with minimal effort – and in
access to the        accordance with internal regulations – Logica has created a multi-site ‘Document Handling
                     System’ (DHS).
data they need
for their particular OUR EXPERTISE
jobs. […]
                     Logica designed, planned and developed the entire system. The global IT and consultancy services
Logica has given supplier also carried out the NATO-wide roll-out, including employee support and training. An
                     international team of around 20 specialists was on hand to ensure the success of the project – and
us a solution        the security of NATO’s IT investment. Logica partners provided additional expertise: HP provided the
which does           hardware configuration and installation and Microsoft supported the architecture development. The
                     Logica subsidiary, Integrata Training, designed and implemented all the training programs, including
exactly that.”       computer-based training. Thanks to their experience in large projects and document management,
Steven Janis, Core Portfolio   the Logica experts know all the essential success factors for DHS. That is why the emphasis was on
Coordinator, NATO C3 Agency    quality during project planning and execution – and on a high level of user acceptance.
OUR SOlUTIOn
                                   DHS is one of the first NATO multi-site IT systems. This means that over 25,000 civilian and military
                                   personnel in Europe, Turkey and the USA can work – with the Logica solution – in the closed NATO
                                   ‘Secret Network’ spanning 23 sites.

                                   Design and development: In tightly meshed communication and coordination processes, uniform
                                   workflows can now be defined for document management and for both functional and efficiency
                                   requirements – enterprise-wide. NATO document release and signature procedures, for instance,
                                   are fully supported. The granting of access rights in the system is extremely strict. Documents with
                                   a high security classification are simply not displayed – not even in a list of search results. The DHS’
                                   search procedure uses metadata and full text. Total integration with Microsoft Office facilitates
                                   further document processing.

                                   Implementation: Logica carefully prepared the roll-out at each site by means of comprehensive site
                                   surveys. An installation package was then created within the ‘Tailoring’ framework – customised for
                                   every site’s individual organisational structure and access rights requirements. Logica tested this
                                   package in a pre-implementation procedure before every roll-out.

                                   Data migration: Within the framework of ‘Back Publishing’, documents to be migrated were classified
                                   and flagged with the necessary metadata. Logica’s ‘Back Publishing Expert’ supported NATO
                                   personnel in document migration procedures – and uploaded thousands of documents on site.

                                   Training: At the same time as the rollout, IT managers, power users (functional admins) and users
                                   received intensive training at every site. A computer-based training application was also made
                                   available later. During the entire roll-out phase, Logica provided support for NATO users and
                                   administrators through a help desk, created especially for the project.

                                   Productive phase: From the time the system is accessed, users can immediately find their documents
                                   in automatically created document libraries and can work productively and efficiently. All new
                                   metadata is inserted into documents automatically where possible.



                                   WITH THE nEW DHS, naTO gETS:
                                     • multi-site document availability with semi-automated data migration
                                     • high level of user acceptance with a secure access rights system
                                     • complete integration with Microsoft Office
                                     • open architecture
                                     • international transfer of knowledge and know-how
                                     • noticeable efficiency.




Logica Deutschland GmbH & Co. KG   Logica is a business and technology service company, employing 41,000 people. It provides business consulting, systems integration and
Zettachring 4                      outsourcing to clients around the world, including many of Europe’s largest businesses. Logica creates value for clients by successfully
70567 Stuttgart                    integrating people, business and technology. It is committed to long term collaboration, applying insight to create innovative answers to
                                   clients’ business needs. Logica is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG).
T: + 49 71172846-0                 More information is available at www.logica.com. The company is a public company incorporated and domiciled in the UK. The address of
F: + 49 711 72846-401              its registered office is 250 Brook Drive, Green Park, Reading RG2 6UA, United Kingdom.
E: info.de@logica.com
                                   AUSTRALIA / BELGIUM / BRAZIL / CANADA / CHILE / COLOMBIA / CZECH REPUBLIC / DENMARK / EGYPT / ESTONIA /
                                   FINLAND / FRANCE / GERMANY / HONG KONG / HUNGARY / INDIA / INDONESIA / KUWAIT / LUXEMBOURG / MALAYSIA /
www.logica.de                      MOROCCO / NETHERLANDS / NORWAY / PERU / PHILIPPINES / POLAND / PORTUGAL / RUSSIA / SAUDI ARABIA / SINGAPORE
                                   / SLOVAKIA / SPAIN / SWEDEN / SWITZERLAND / TAIWAN / UKRAINE / UNITED ARAB EMIRATES / UK / USA / VENEZUELA
CODE 3104 0711

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A real time case study on NATO Document Handling System by Logica

  • 1. casestudy PUBLIC SECTOR NATO Document Handling System THE CUSTOMER “We wanted a For NATO, standardisation and data exchange are the keys to improved efficiency and cost effectiveness – and very often NATO acts as a forerunner for its member states. Together with Logica, user-friendly NATO is now setting new standards in document management for the transfer of expertise. The application new Logica system – used as a ‘core service’ – is now putting part of NATO’s long-term knowledge management strategy into actual practice. Within the context of a service-oriented architecture for our new (SOA), the main information systems can now utilise the system, for storing documents, for example. document management THE CHallEngE solution, one Highly complex organisational structures, strict security requirements and a high turnover of which would give personnel used to hinder the exchange of information and knowledge within the organisation. Member states usually delegate staff for a period of three years. Their data is generally stored on all our users fast local file servers. In order to reliably evaluate documents NATO-wide with minimal effort – and in access to the accordance with internal regulations – Logica has created a multi-site ‘Document Handling System’ (DHS). data they need for their particular OUR EXPERTISE jobs. […] Logica designed, planned and developed the entire system. The global IT and consultancy services Logica has given supplier also carried out the NATO-wide roll-out, including employee support and training. An international team of around 20 specialists was on hand to ensure the success of the project – and us a solution the security of NATO’s IT investment. Logica partners provided additional expertise: HP provided the which does hardware configuration and installation and Microsoft supported the architecture development. The Logica subsidiary, Integrata Training, designed and implemented all the training programs, including exactly that.” computer-based training. Thanks to their experience in large projects and document management, Steven Janis, Core Portfolio the Logica experts know all the essential success factors for DHS. That is why the emphasis was on Coordinator, NATO C3 Agency quality during project planning and execution – and on a high level of user acceptance.
  • 2. OUR SOlUTIOn DHS is one of the first NATO multi-site IT systems. This means that over 25,000 civilian and military personnel in Europe, Turkey and the USA can work – with the Logica solution – in the closed NATO ‘Secret Network’ spanning 23 sites. Design and development: In tightly meshed communication and coordination processes, uniform workflows can now be defined for document management and for both functional and efficiency requirements – enterprise-wide. NATO document release and signature procedures, for instance, are fully supported. The granting of access rights in the system is extremely strict. Documents with a high security classification are simply not displayed – not even in a list of search results. The DHS’ search procedure uses metadata and full text. Total integration with Microsoft Office facilitates further document processing. Implementation: Logica carefully prepared the roll-out at each site by means of comprehensive site surveys. An installation package was then created within the ‘Tailoring’ framework – customised for every site’s individual organisational structure and access rights requirements. Logica tested this package in a pre-implementation procedure before every roll-out. Data migration: Within the framework of ‘Back Publishing’, documents to be migrated were classified and flagged with the necessary metadata. Logica’s ‘Back Publishing Expert’ supported NATO personnel in document migration procedures – and uploaded thousands of documents on site. Training: At the same time as the rollout, IT managers, power users (functional admins) and users received intensive training at every site. A computer-based training application was also made available later. During the entire roll-out phase, Logica provided support for NATO users and administrators through a help desk, created especially for the project. Productive phase: From the time the system is accessed, users can immediately find their documents in automatically created document libraries and can work productively and efficiently. All new metadata is inserted into documents automatically where possible. WITH THE nEW DHS, naTO gETS: • multi-site document availability with semi-automated data migration • high level of user acceptance with a secure access rights system • complete integration with Microsoft Office • open architecture • international transfer of knowledge and know-how • noticeable efficiency. Logica Deutschland GmbH & Co. KG Logica is a business and technology service company, employing 41,000 people. It provides business consulting, systems integration and Zettachring 4 outsourcing to clients around the world, including many of Europe’s largest businesses. Logica creates value for clients by successfully 70567 Stuttgart integrating people, business and technology. It is committed to long term collaboration, applying insight to create innovative answers to clients’ business needs. Logica is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG). T: + 49 71172846-0 More information is available at www.logica.com. The company is a public company incorporated and domiciled in the UK. The address of F: + 49 711 72846-401 its registered office is 250 Brook Drive, Green Park, Reading RG2 6UA, United Kingdom. E: info.de@logica.com AUSTRALIA / BELGIUM / BRAZIL / CANADA / CHILE / COLOMBIA / CZECH REPUBLIC / DENMARK / EGYPT / ESTONIA / FINLAND / FRANCE / GERMANY / HONG KONG / HUNGARY / INDIA / INDONESIA / KUWAIT / LUXEMBOURG / MALAYSIA / www.logica.de MOROCCO / NETHERLANDS / NORWAY / PERU / PHILIPPINES / POLAND / PORTUGAL / RUSSIA / SAUDI ARABIA / SINGAPORE / SLOVAKIA / SPAIN / SWEDEN / SWITZERLAND / TAIWAN / UKRAINE / UNITED ARAB EMIRATES / UK / USA / VENEZUELA CODE 3104 0711