IT Services Respond to Web 2.0 Challenges

Web 2.0: How Should IT Services and the Library Respond? Brian Kelly UKOLN University of Bath Bath, BA2 7AY Email [email_address] UKOLN is supported by: http://www.ukoln.ac.uk/web-focus/events/meetings/emuit-2006-11/ ,[object Object],[object Object],[object Object],[object Object],This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) emuit-meeting-2006-11 tag used in del.icio.us

About Me ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

About This Meeting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://connect.educause.edu/blog/stuartyeates/ brian_kelly_gesticulating_wildly_about_it_services/2111

Timetable Feedback 12.10-12.20 Conclusions 13.50-14.00 Implementation 13.30-13.50 Web 2.0: A Recap [BK] 11.40-11.55 Finish 14.00 Addressing the Concerns [BK] 13.00-13.30 Lunch 12.20-13.00 Web 2.0: Your Concerns 11.55-12.10 Introduction 11.30-11.40 Session Time

Web 2.0 ,[object Object],[object Object],Web2MemeMap, Tim O’Reilly, 2005 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0

Takeup Of New Technologies ,[object Object],Developers Rising expectations Trough of despair Service plateau Enterprise software Large budgets … Early adopters Web 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],We now need to look at approaches for avoiding the chasm

Blogs – A Steer From Management ,[object Object],Web 2.0 http://blogs.warwick.ac.uk/ http://blogs.warwick.ac.uk/... ,[object Object],[object Object],[object Object],Michael Webb, Newport is an example of a Blogging IT Director

Blogs – Grassroots Approach ,[object Object],[object Object],http://bathsciencenews.blogspot.com/ Q : Should I be doing this? A : No – make a recommendation to your manager; write a proposal; if accepted then WG set up; it reports back and recommendations probably deferred! This is a good example of Web 2.0 philosophies of “user-focus”, “always beta” and “trust”: trust your professionals do be innovative in supporting their users & to be flexible & learn from experiences

Wikis – Grassroots Approach ,[object Object],[object Object],[object Object],http://bathlibpod.wetpaint.com/ ,[object Object],[object Object],[object Object],[object Object],Grass roots experiences can feed into process for an institutional solution, including technical; training & strategy issues

Wikis – Institutional Approach ,[object Object],[object Object],[object Object],http://wiki-workshop-2006-11.wetpaint.com/ ,[object Object],[object Object],[object Object],[object Object],[object Object],Confluence and MediaWiki seemed preferred options at workshop.

Communications – Skype ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Just-in-time accessibility: participants missed train, but used Skype (and Gabbly) to take part in Accessibility Summit. Conclusion: have Skype ID just-in-case (and as carbon-quota plan)!

Syndication - RSS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.netvibes.com/ http://www.google.com/ig/ Does your calendar interoperate with these remote services (and with mobile devices)? If not, you’ve got problems!

Network As Platform ,[object Object],Evil Thatcherite out-sourcing or sensible, cost-effective use of networking applications, which builds on HE’s use of JISC services & forms part of JISC’s E-Framework strategy and SOA development approach? http://www.lboro.ac.uk/search.html ,[object Object],[object Object],[object Object],[object Object],http://docs.google.com/

Learning Through Games ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://slurl.com/secondlife/Campus/

Other Web 2.0 Aspects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Discussion Groups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],E Web 2.0 Barriers

Questions ,[object Object],[object Object]

Feedback ,[object Object],Assessment, quality, resources, feeling threatened, public perception, … Ownership, control, power, threats, … Performance, security, interoperability, … Data protection, copyright, IPR, FoI, ... Barriers Technical User Legal Organisational Cultural User needs, millennials & non-millennials, training, trust; information literacy, …

Addressing The Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Addressing The Barriers The following ideas are intended to stimulate discussion here, but, more importantly, to take back & implement locally. Feel free to use any of the material you find useful,

Predicting the Future From The Past ,[object Object],XML, Semantic Web (SW) New job. W3C will deliver all good things. PC, not Unix, is the future Discovered Web. “It’s the future!” “You’re crazy” Gopher will rule; PCs vs Mac vs mainframe battles Honey Multics will rule; can students have email? 2000 1996 19951993 1990 1984 I was right : Importance of the Web; ubiquity of PC I was wrong : W3C alone would drive the vision; SW; commercialisation (good & bad); VRML I don’t know : OSS vs proprietary vs networked service; the mixed public/private sector IT provision; trust; openness vs privacy; cultural change; … Vision For The Future

Predicting the Future ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Vision For The Future Paraphrase of talk by Bill Thompson, Bath 8 Nov 2006 The future for 2010 has already arrived. We just need to disseminate it, deploy it & make mainstream. So look at what the kids, the innovators & the rich are doing today – the stuff will be easier to use & much cheaper then.

My Scary Moments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Concerns

The Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 Barriers How do we go about addressing these barriers? (And should we – what if the concerns are legitimate!)

Addressing The Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object]

Nobody Likes Us - The Users' View ,[object Object],[object Object],[object Object],[object Object],[object Object],IT Services Barrier Do these comments ring any bells? If not, how can you be sure?

Beware The IT Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IT Services Barrier

The Librarian Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Library Barrier

Addressing the Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cultural Change

Need To Change Catch Phrases ,[object Object],[object Object],Wikis? IT Services says no Folksonomies? Library says no Skype? UKERNA says no Culture Change X Yer, but, no, but, yer Time to embrace the ambiguities acknowledged by Vicky Pollard Yer, like Wikis are well cool, but, OK so I copied my homework, but, like I always copy my homework Images from BBC Web site

Implement An Open Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Using other's resources and service may be unpopular (job security, ideology, …). For example, should IT services host email, … when this can be outsourced? Cultural Change

Acceptable Use Policies (AUP) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Revisiting AUPs Proposal : An AUP is meant to work on behalf of an organisation, helping to ensure the effective use of IT by its users. An AUP should not be used as a control mechanism to prevent usage which IT staff may frown upon.

The Need For An AUPP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object], Cultural Change Note see OUCS’s policy on Skype, which has evolved

Avoid Perfection! ,[object Object],[object Object],[object Object],[object Object],Cultural Change If the Sun can provide Blogs, it’s very strange if HE can’t! http://www.thesun.co.uk/ portal/site/mysun/

Risk Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Taking Risks Note that you also take risks in not providing a service! Will your users go elsewhere?

Users Are The Problem! ,[object Object],[object Object],[object Object],[object Object],[object Object],http://search.warwick.ac.uk/... Issues: is this a serious barrier, or something to be dealt with (cf. misuse of email, Usenet, …). Derek Law: If students download ‘flesh-tone images’ in their halls at 3 am on networks they’ve paid for, is it our problem?

Safe Experimentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Piloting Web 2.0

LibraryThing ,[object Object],[object Object],[object Object],[object Object],[object Object],Safe Experiments http://www.librarything.com/

Slideshare ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Over To You ,[object Object],[object Object],[object Object],[object Object]

Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Conclusions

IT Services Respond to Web 2.0 Challenges

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IT Services Respond to Web 2.0 Challenges