Mainstream Uses Of Collaborative Technologies

Let’s Do It Now: Mainstream Uses Of Collaborative Technologies Brian Kelly UKOLN University of Bath Bath Email [email_address] UKOLN is supported by: http://www.ukoln.ac.uk/web-focus/events/conferences/edinburgh-2006-11/ Acceptable Use Policy Recording/broadcasting of this talk, taking photographs, discussing the content using email, instant messaging, Blogs, SMS, etc. is permitted providing distractions to others is minimised. This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) edinburgh-2006-11-24 tag used in del.icio.us

Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Web 2.0 ,[object Object],[object Object],Web2MemeMap, Tim O’Reilly, 2005 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0

Takeup Of New Technologies ,[object Object],Developers Rising expectations Trough of despair Service plateau Enterprise software Large budgets … Early adopters Web 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],This talks looks at approaches for avoiding the chasm

Blogs – A Steer From Management ,[object Object],Web 2.0 http://blogs.warwick.ac.uk/ http://blogs.warwick.ac.uk/... ,[object Object],[object Object],[object Object],Michael Webb, Newport is an example of a Blogging IT Director

Blogs – Grassroots Approach ,[object Object],[object Object],http://bathsciencenews.blogspot.com/ Q : Should I be doing this? A : No – make a recommendation to your manager; write a proposal; if accepted then WG set up; it reports back and recommendations probably deferred! This is a good example of Web 2.0 philosophies of “user-focus”, “always beta” and “trust”: trust your professionals do be innovative in supporting their users & to be flexible & learn from experiences

Wikis – Grassroots Approach ,[object Object],[object Object],[object Object],http://bathlibpod.wetpaint.com/ ,[object Object],[object Object],[object Object],[object Object],Grass roots experiences can feed into process for an institutional solution, including technical; training & strategy issues

Wikis – Institutional Approach ,[object Object],[object Object],[object Object],http://wiki-workshop-2006-11.wetpaint.com/ ,[object Object],[object Object],[object Object],[object Object],[object Object],Confluence and MediaWiki seemed preferred options at workshop.

Communications – Skype ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Just-in-time accessibility: participants missed train, but used Skype (and Gabbly) to take part in Accessibility Summit. Conclusion: have Skype ID just-in-case (and as carbon-quota plan)!

The Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 Barriers How do we go about addressing these barriers? (And should we – what if the concerns are legitimate!)

Addressing The Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object]

Nobody Likes Us - The Users' View ,[object Object],[object Object],[object Object],[object Object],[object Object],IT Services Barrier Do these comments ring any bells? If not, how can you be sure?

Beware The IT Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IT Services Barrier

The Librarian Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Library Barrier

Addressing the Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cultural Change

Need To Change Catch Phrases ,[object Object],[object Object],Wikis? IT Services says no Folksonomies? Library says no Skype? UKERNA says no Culture Change X Yer, but, no, but, yer Time to embrace the ambiguities acknowledged by Vicky Pollard Yer, like Wikis are well cool, but, OK so I copied my homework, but, like I always copy my homework Images from BBC Web site

Implement An Open Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Using other's resources and service may be unpopular (job security, ideology, …). For example, should IT services host email, … when this can be outsourced? Cultural Change

Acceptable Use Policies (AUP) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Revisiting AUPs Proposal : An AUP is meant to work on behalf of an organisation, helping to ensure the effective use of IT by its users. An AUP should not be used as a control mechanism to prevent usage which IT staff may frown upon.

The Need For An AUPP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object], Cultural Change

Avoid Perfection! ,[object Object],[object Object],[object Object],[object Object],Cultural Change If the Sun can provide Blogs, it’s very strange if HE can’t! http://www.thesun.co.uk/ portal/site/mysun/

Risk Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Taking Risks Note that you also take risks in not providing a service! Will your users go elsewhere?

Safe Experimentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Piloting Web 2.0

Summary ,[object Object],[object Object],[object Object],[object Object],Conclusions

Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Conclusions

Mainstream Uses Of Collaborative Technologies

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Mainstream Uses Of Collaborative Technologies