Learning Solutions Manager at TUI, Henrietta, takes a look at L&D at TUI and the world of artificial intelligence, sharing her thoughts on AI and chatbots.

1. Henrietta Palmer
Learning Solutions Manager
henrietta.palmer@tui.co.uk

2. 2
WildFire User Journey
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3
4

3. 3
Project Process – just ‘cause you can………….
Core
Content
E-learning
Test results

4. 4
• 36% increase in sales in the first
two months training available
• 95% rated the design and
approach as good or very good
• 62% could identify a specific sale
based on knowledge gained
• 850 Voluntary completions in 4
months
Wildfire Works

5. 5
Introducing Otto

6. 6
Introducing Otto

7. 7
What next?
We’re only just getting started...