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August 18, 2011
Social Media
Link	
  to	
  Herding	
  Cats	
  Video:	
  	
  h3p://www.youtube.com/watch?v=m_MaJDK3VNE	
  
Legal   Social Media
           Policy
ls  &
G  oa ies
  tr at eg
S
Create
       a Soci
Media        al
       Policy
Se cure
    rB  rand
You
IT
Legal
 HR
Watch
Competitors
Find someone to jump out of
     the plane with you.
rship
Owne
Baseline
Metrics
Jonathan Mast


                                             mastjd@bv.com	
  
                                       jonathand.mast@gmail.com	
  




twi3er.com/JonathanDMast	
  	
  	
                LinkedIn	
            Jonathan	
  D.	
  Mast	
  
    or	
  @black_veatch	
               Linkedin.com/jonathanmast	
  
Social Media



   You’re Invited
Date _________
Time _________
Place _________
   R.S.V.P. Please
Who will you be?
Wallflower?
Have I told you
my news yet?




Surprise
Talker?
You really need
             to stop now!




The Bore?
Did I show
  you my new
   Trans Am?




The Egotist?
Dude!   Life of the
          Party?


        Can a 55 year old
        man say “dude?”
?
Sean Nicholson


             www.socmedsean.com	
                  sean.nicholson@intouchsol.com	
  




twi3er.com/seanrnicholson	
  
 twi3er.com/socmedsean	
        Linkedin.com/seanrnicholson	
       913-832-8344
the Impact and ROI of
Short
Term
 ROI
GOALS
Strategies
Objectives
 Tactics
Exposure
Measurement            > Branded Mentions



   Model
                       > Comment Sentiment
                       > Share of Positive
                        Online Discussion
                       > Search Rank
Non-Financial Impact   > Twitter Reach	
  
Engagement
> Comments/Post	
  RaNo	
               Measurement
                                           Model
> Number	
  of	
  RTs	
  

> RTs	
  per	
  1000	
  Followers	
  

> Repeat	
  Visitors	
  

> Follower	
  MenNon	
  %	
  
                                        Non-Financial Impact
> SubscripNons	
  	
  	
  
Influence
Measurement            > Tell	
  a	
  Friend	
  



   Model
                       > Likelihood	
  to	
  Recommend	
  

                       > Purchase	
  ConsideraNon	
  

                       > RaNngs/Reviews	
  
                       > Change	
  in	
  AWtudes,	
  
Non-Financial Impact     Opinions	
  
Action
> Visit	
  the	
  Store	
       Measurement
> Visit	
  the	
  Website	
  
> Buy	
  the	
  Product	
  
> Redeem	
  Coupon	
  
                                   Model
> Make	
  a	
  DonaNon	
  
> Repeat	
  Purchases	
         Possible Financial
> A3end	
  an	
  Event	
  
> Vote	
  for/against	
  
                                     Impact
Barcelona Declaration of
Measurement Principles
 	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  Principles	
  
                                                                         ent	
  	
  
1.	
  Importance	
  of	
  goa     l	
  seWng	
  and	
  measurem
                                                                                        o	
  
                                          on	
   outcomes	
  is	
  preferred	
  t
2.	
  Measuring	
  the	
  effect	
  
       measuring	
  outputs.	
  	
  
                                                                           uld	
  be	
  
 3.	
  The	
  effect	
  on	
  busin     ess	
  results	
  can	
  and	
  sho
                                                 le.	
  	
  
       measured	
  where	
  possib
                                                                                      uality.	
  
                                           requires	
  quanNty	
  and	
  q
 4.	
  Media	
  measurement	
  
                                                                              	
  
  5.	
  AVE’s	
  are	
  not	
  the	
  va lue	
  of	
  public	
  relaNons.	
  
                                                                            .	
  	
  
  6.	
  Social	
  media	
  can	
  a     nd	
  should	
  be	
  measured
                                                                                             	
  sound	
  
                                              lica bility	
  are	
  paramount	
  to
   7.	
  Transparency	
  and	
  rep
         measurement.	
  
Justin Goldsborough




www.jusNncaseyouwerewondering.com	
     JusNn.goldsborough@fleishman.com	
  




                                                            LinkedIn	
  
   @jgoldsborough	
          816.512.2236            JusNn	
  Goldsborough	
  
It’s For Leads and Sales
Traditional (Outbound)
     Marketing


 Inbound (Digital)
    Marketing
Traditional Marketing

              Print Ads
           Television Ads
            Cold Calling
           Trade Shows
            Email Blast
What Is Digital
 Marketing? Blogs
             Ebooks
           White Papers
             Videos
               SEO
           Social Media
            Webinars
           Feeds, RSS
Why This Matters…..
Inbound Marketing is More Effective
   Outbound
  Ave. Cost Per Lead
                                                                    60          %

                                                                  Lower
               $373
$332                                                           Inbound
                                                              Ave. Cost Per Lead




                                                        $134 $143
  2010              2011                                                         2011
                                                          2010
         Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
of Businesses are
                       Increasing Inbound
                         Budgets Due to

Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
of Businesses are
                         Decreasing Inbound
                         Budgets Due to the

Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
Lead Generation Budget - 2009-2011
   Outbound                                                    Inbound

  29%                                                                       41%
                24%                                       38%


  2009              2011                                  2009                  2011
         Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
Blogs and Social Media
Inbound Lead Generation
                   Percent of Budget



                                         18%
                9%

                2009                         2011
Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
Customer Acquisition By Channel


                                                                   57%
                                         46%
Company Blog



                                          2010                         2011
     Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
Customer Acquisition By Channel


                                                                 57%

LinkedIn                               41%


                                        2010                         2011
   Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
Customer Acquisition By Channel



                                                                  48%
                                        44%
Facebook


                                         2010                         2011
    Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
Customer Acquisition By Channel




                                       41%
                                                                 42%
Twitter


                                        2010                         2011
   Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
%
Increase in monthly sales leads
  for companies that blog over
   companies that don't blog.

 Source: Data from over 1,500 small businesses - http://bit.ly/XDkQV
Leads by Indexed Web Pages




Source: State of Inbound Marketing Lead Generation Report - http://bit.ly/cVMpkn
Blogging = More Indexed Pages
                                          Blog

                                        7,850
                                         Pages

           Don’t Blog

               1,810
               Pages
  Source: Data from over 1,500 small businesses - http://bit.ly/XDkQV
%
 increase in website pages indexed by Google for
companies that blog over companies that don't blog.	
  




        Source: Data from over 1,500 small businesses - http://bit.ly/XDkQV	
  
Why Does This Matter???

It’s Money, Plain and Simple

More Indexed Pages = $

Companies with more indexed pages on Google,
Yahoo and Bing generate more sales leads.	
  

Every 50 to 100 incremental indexed pages can
mean double-digit lead growth.	
  

Growth in new leads accelerates significantly once
websites achieve 300+ pages indexed by Google.
Tools
Don’t Just Install Analytics,
 Read the #$@% Things!
Be a Skeptic: Don’t Rely On Just One Set
Tynt.com -- Know Where Your Stuff Goes!
Information … my crack cocaine
PostRank Analytics Rock
Why I Heart Scribe
Why I Heart Scribe
Time – There’s Never Enough
Shelly Kramer




   816.200.2520	
                   Shelly@V3im.com	
             www.v3im.com	
  




                                                                         LinkedIn	
  
twi3er.com/shellykramer	
     facebook.com/shellykramer	
  
                                                              Shelly	
  DeMo3e	
  Kramer	
  
Presentation Designed by Al Bonner of
       Presentation Transformations




                                    al.bonner@	
  
    (785)856-­‐0421	
     presentaNontransformaNons.com	
     presentaNontransformaNons.com	
  




twi3er.com/A_bonner	
         facebook.com/albonner	
              LinkedIn:	
  Al	
  Bonner	
  

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KC IABC Aug 18 Social Media Strategy Presentation

  • 3. Link  to  Herding  Cats  Video:    h3p://www.youtube.com/watch?v=m_MaJDK3VNE  
  • 4. Legal Social Media Policy
  • 5. ls & G oa ies tr at eg S
  • 6. Create a Soci Media al Policy
  • 7. Se cure rB rand You
  • 8.
  • 11. Find someone to jump out of the plane with you.
  • 12.
  • 15. Jonathan Mast mastjd@bv.com   jonathand.mast@gmail.com   twi3er.com/JonathanDMast       LinkedIn   Jonathan  D.  Mast   or  @black_veatch   Linkedin.com/jonathanmast  
  • 16.
  • 17. Social Media You’re Invited Date _________ Time _________ Place _________ R.S.V.P. Please
  • 20. Have I told you my news yet? Surprise Talker?
  • 21. You really need to stop now! The Bore?
  • 22. Did I show you my new Trans Am? The Egotist?
  • 23. Dude! Life of the Party? Can a 55 year old man say “dude?”
  • 24. ?
  • 25. Sean Nicholson www.socmedsean.com   sean.nicholson@intouchsol.com   twi3er.com/seanrnicholson   twi3er.com/socmedsean   Linkedin.com/seanrnicholson   913-832-8344
  • 26. the Impact and ROI of
  • 27.
  • 28.
  • 30.
  • 32. Exposure Measurement > Branded Mentions Model > Comment Sentiment > Share of Positive Online Discussion > Search Rank Non-Financial Impact > Twitter Reach  
  • 33. Engagement > Comments/Post  RaNo   Measurement Model > Number  of  RTs   > RTs  per  1000  Followers   > Repeat  Visitors   > Follower  MenNon  %   Non-Financial Impact > SubscripNons      
  • 34. Influence Measurement > Tell  a  Friend   Model > Likelihood  to  Recommend   > Purchase  ConsideraNon   > RaNngs/Reviews   > Change  in  AWtudes,   Non-Financial Impact Opinions  
  • 35. Action > Visit  the  Store   Measurement > Visit  the  Website   > Buy  the  Product   > Redeem  Coupon   Model > Make  a  DonaNon   > Repeat  Purchases   Possible Financial > A3end  an  Event   > Vote  for/against   Impact
  • 37.                          Principles   ent     1.  Importance  of  goa l  seWng  and  measurem o   on   outcomes  is  preferred  t 2.  Measuring  the  effect   measuring  outputs.     uld  be   3.  The  effect  on  busin ess  results  can  and  sho le.     measured  where  possib uality.   requires  quanNty  and  q 4.  Media  measurement     5.  AVE’s  are  not  the  va lue  of  public  relaNons.   .     6.  Social  media  can  a nd  should  be  measured  sound   lica bility  are  paramount  to 7.  Transparency  and  rep measurement.  
  • 38. Justin Goldsborough www.jusNncaseyouwerewondering.com   JusNn.goldsborough@fleishman.com   LinkedIn   @jgoldsborough   816.512.2236 JusNn  Goldsborough  
  • 39. It’s For Leads and Sales
  • 40.
  • 41. Traditional (Outbound) Marketing Inbound (Digital) Marketing
  • 42. Traditional Marketing Print Ads Television Ads Cold Calling Trade Shows Email Blast
  • 43. What Is Digital Marketing? Blogs Ebooks White Papers Videos SEO Social Media Webinars Feeds, RSS
  • 45. Inbound Marketing is More Effective Outbound Ave. Cost Per Lead 60 % Lower $373 $332 Inbound Ave. Cost Per Lead $134 $143 2010 2011 2011 2010 Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
  • 46. of Businesses are Increasing Inbound Budgets Due to Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
  • 47. of Businesses are Decreasing Inbound Budgets Due to the Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
  • 48. Lead Generation Budget - 2009-2011 Outbound Inbound 29% 41% 24% 38% 2009 2011 2009 2011 Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
  • 49. Blogs and Social Media Inbound Lead Generation Percent of Budget 18% 9% 2009 2011 Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
  • 50. Customer Acquisition By Channel 57% 46% Company Blog 2010 2011 Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
  • 51. Customer Acquisition By Channel 57% LinkedIn 41% 2010 2011 Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
  • 52. Customer Acquisition By Channel 48% 44% Facebook 2010 2011 Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
  • 53. Customer Acquisition By Channel 41% 42% Twitter 2010 2011 Source: Hubspot: State of Inbound Marketing Report - http://bit.ly/kumlrs
  • 54. % Increase in monthly sales leads for companies that blog over companies that don't blog. Source: Data from over 1,500 small businesses - http://bit.ly/XDkQV
  • 55. Leads by Indexed Web Pages Source: State of Inbound Marketing Lead Generation Report - http://bit.ly/cVMpkn
  • 56. Blogging = More Indexed Pages Blog 7,850 Pages Don’t Blog 1,810 Pages Source: Data from over 1,500 small businesses - http://bit.ly/XDkQV
  • 57. % increase in website pages indexed by Google for companies that blog over companies that don't blog.   Source: Data from over 1,500 small businesses - http://bit.ly/XDkQV  
  • 58. Why Does This Matter??? It’s Money, Plain and Simple More Indexed Pages = $ Companies with more indexed pages on Google, Yahoo and Bing generate more sales leads.   Every 50 to 100 incremental indexed pages can mean double-digit lead growth.   Growth in new leads accelerates significantly once websites achieve 300+ pages indexed by Google.
  • 59. Tools
  • 60. Don’t Just Install Analytics, Read the #$@% Things!
  • 61. Be a Skeptic: Don’t Rely On Just One Set
  • 62. Tynt.com -- Know Where Your Stuff Goes!
  • 63. Information … my crack cocaine
  • 65.
  • 66. Why I Heart Scribe
  • 67. Why I Heart Scribe
  • 68. Time – There’s Never Enough
  • 69.
  • 70. Shelly Kramer 816.200.2520   Shelly@V3im.com   www.v3im.com   LinkedIn   twi3er.com/shellykramer   facebook.com/shellykramer   Shelly  DeMo3e  Kramer  
  • 71. Presentation Designed by Al Bonner of Presentation Transformations al.bonner@   (785)856-­‐0421   presentaNontransformaNons.com   presentaNontransformaNons.com   twi3er.com/A_bonner   facebook.com/albonner   LinkedIn:  Al  Bonner