Essays About Service

The Food And Beverage Service
1. Introduction The Food and Beverage service wraps the knowledge, technique and skills
essential for those studying and working at different levels in the food and beverage sector. The
operations in this department are constantly improving and developing over the years together
with progress in the quality as per the ever changing customer needs and industry demands. The
long established perspective of food and beverage service was considered as just a delivery
process with customer being recognized as a pliant recipient of service. But now, the vision has
changed to a much broader and wider extent. The customer is now seen as a prime center to the
process and has an active participation in it. Accordingly, to identify the guest's expectations has
become very critical for the success of this industry....show more content...
It describes the operations in the department, not only restricted to the service but also to the
components which lead to a good and perfect service. It identifies the various processes such as
CCG handling, napkin folding, table– set ups, reservation process and finally the service styles and
techniques. It also focuses on the importance of all these processes in the sector and what roles do
these perform in the successful operating of the
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Reflection About Service
Service is a work of will. Throughout our lives, we complete service that may be unknown to us.
Service does not always mean doing things for a time frame for a signed paper to turn into school,
but service could mean even the smaller things from helping an injured student to their classroom
or offering help to a teacher carrying too many things. Throughout my almost three years at
DePaul College Prep, I have completed my service requirements, but I also found the things I did
enjoyable; I did not feel forced to do most of the service that I did. I would really like to believe
the service that I completed helped others, along with the community, but the more important aspect
of the service completed was that it opened my eyes to a greater good and allowed me to give more
of myself to others than to focus solely on myself.
My freshman year was kind of a blur. Most of the things that happened that year seemed to have
faded away mostly because it was the easiest year, so far, that I had experienced. If I do recall
correctly, I did my service by helping out the elementary girls volleyball leagues held at the
gymnasium at my high school. This was known as the Spring Little League, and there, I helped to
referee a couple games, and I also helped with admissions and scores. I was able to offer my time
and efforts to these young girls playing, along with my own Coach, Coach Tony. I learned that
everything was better with numbers. I was helping out Coach Tony with my whole team, and

Community Service Effectiveness
The efficiency of service can be looked at from multiple angles. Does the motive behind service
lessen its effectiveness? Effective service refers to benefits communities gain when individuals
volunteer. I will be exploring effective service in this paper by evaluating the net benefit to a
community and its lasting impact on the individual performing mandatory versus voluntary service.
I was drawn to this topic after listening to Tovia Smith's podcast, 'Selfish' Giving: Does It Count If
You Get In Return?. Smith interviews many professionals on their opinion on service and concludes
that service done for personal gain is effective service. While Smith agrees that high school students
completing service for an award is mandatory service, the Center for Justice and Reconciliation in the
article, Community Service, defines mandatory community service as restorative justice for
offenders. The Center for Justice and Reconciliation leads a reader to believe that offenders doing
community service are no different than when a high school student does it for a college
application. High school students partake in mandatory community service for college applications
while offenders volunteer in order to get a lighter sentence for a crime. High school students use
service to get into college while offenders use service to make amends with the community they have
harmed. Both Smith and the Center for Justice and Reconciliation agree that service is good
regardless of motivation. While

"Volunteers are not paid; not because they are worthless, but because they are priceless."– Sherry
Anderson (Volunteering Quotes: Finest Quotes). On average, when people think about community
service, they assume that volunteering is just 'hours we need to be able to graduate' and that is it.
Community service is more than just hours; community service is based on the acts performed by
someone with the purpose of helping or bringing benefits to his or her community. People frequently
compare community service as a punishment since it is often offered to small–time offenders as an
alternative to fines or jail time. However, community service is the vital force to many communities
since they depend on the service made by the volunteers...show more content...
Volunteering in your community helps solve many dilemmas in your community that descend
through the eyes of government and social agencies (Everything you ever wanted to know about
volunteering). Discussing about volunteering to teenagers should be the first step for a better life,
since teenagers are the future of tomorrow and they will leave a mark from yesterday. Volunteering
has been such an important matter, that schools in many countries around the world established that
12th grade students will need certain hours of community service in order to graduate. But the
frequent answers all the schools are getting are "Why do I need to volunteer? I have better things to
do!" What people are forgetting is that each one of them is part of a community, a community that is
not perfect and that the government sometimes forgets about their problems or needs, because
obviously the government needs to take care of other things that require more attention. People are
not only helping others, they are also helping themselves (Volunteering). Volunteering is not a new
subject now, but people did not perceive it before because as time goes by, volunteering is becoming
more and more popular since each year more people volunteer. Volunteering began around the early
19th century since America was experimenting with the Great Awakening. The Great Awakening
was a period in which the importance of the church was slowly dying and instead the

Essay On Community Service Hours
Should high school students have to complete community service hours to graduate?
Goal or Thesis
2007, WA high schools to make community service compulsory
The Western Australian Government is introducing a compulsory program which will force all high
school students to complete community service work in order to graduate.
The program will require students in years 10, 11 and 12 to do at least 20 hours of community
service.
Partnerships between schools and community service organisations will be central to the success of
this program.
Community service provides opportunities for young people to develop the values, skills and
understandings needed to contribute to civic wellbeing. It will enable students to address many
general...show more content...
Activities that benefit the school environment or other students such as an art project, tree planting,
recycling, gardening and other maintenance activities; or filling a support role at a school sporting,
cultural or fundraising event.
Activities undertaken following skills development or leadership programs such as peer mentoring
or first aid duty in a school playground at recess or lunchtime.
Activities that benefit the community such as helping to mind lost children at the Royal Show or
manning a drinks station for a charity fun run.
Work for non–profit organisations in areas such as aged–care, animal welfare, childcare, culture,
education, health, disability services, refugee support or environmental sustainability.
Participation in citizenship or leadership service activities such as youth advisory councils or youth
parliament or ANZAC Day services.
Home–based service given by young carers who have significant responsibility for aged, young,
disabled or ill family members.
1–2
What does not count as community service
Social and personal development activities that involve learning new skills or practising and/or

developing existing skills through membership of a sporting, cultural or other kind of club or
organisation such as playing in a band, singing in a choir, belonging to a football, drama, surf or judo

What Does Service Mean To You Essay
I've grown up with the influence of strong women in my life, a lot of which came from my sisters.
One of my sisters was a member of National Honors Society and she always taught me in the ways
to conduct myself like a member would. So growing up I would always try to be the best person I
could be whether that means by studying my hardest, leading the way for my peers and other
generations, doing good deeds for others, or building my character. I would try to tie in the values
to make me as unique and individual as I could. Service is something that every person does in
their life. I try to do as much service as I can, which means a lot of my service is in the summer or
while school in on breaks. While service can be done through organizations and for well–known
causes, service is also seen in everyday life. Service can be through small acts of kindness, such as,
holding open the door, helping someone who's carrying a particularly heavy load, or simply just
being there when they need a shoulder to lean on. Service is about making someone day brighten
with little rays of kindness and to show that someone out there definitely cares for them. Acts of
service always created a desire in me to help make people's lives better. People often put forth their
best when...show more content...
National Honors Society students also exhibit the individual traits of sincerity, reliability, and
honesty. My service experiences have made me become more sincere and genuine. I wish to
provide hope for better lives in everyone. My history with leadership shows that I am willing to put
forth the hard effort to help make dreams comes true, not just for me but for everyone else around
me. My studies have shown me that a path of honesty and truth make a person truly stand out from
the rest. It separates the hard workers from the people who cut

Why I Need Community Service
Imagine struggling to afford the 'mandatory' three meals you're supposed to consume a day. It
would be hard and stressful right? I met over one hundred hungry people that have to feel this
emotion every day of their life, struggling to provide enough food to make a meal, fulfill their
hunger, and stay healthy. On October 17th my senior year ofhigh school I volunteered at a place
called "Broad Street Ministry" a Christian based community church. They have many community
service opportunities that you can get involved with. I helped with feeding the homeless or those
who cannot afford to eat. A teacher at my high school introduced me to this opportunity and I took
away a lot of memories I will cherish with this event.
On October 17th myself and five other students loaded a van with our health teacher and headed
off to Philadelphia. Personally, I volunteered with this event just for community service hours at
first but after I left the event I walked away with more than just some hours that I could write on
paper, I walked away with life lessons and a heavy heart. We got off the bus at our destination
around 9:00 AM to help set up the equipment we were using for the day. As we set everything up I
thought that we overdid it because we many tables pushed together forming a long line each table
full of food followed by coolers of soda and water. After we got done setting up we had a brief
meeting with a head leader of the Broad Street Ministry simply thanking us and giving us a run
down of the day. I didn't think the event would last too long and no way there would be that many
people coming to get food. I put on the mandatory clothing items we had to wear and got in my
place to help out. Noon is when everything started and people started forming a line with plates in
hand. More and more people got in the line and eventually we opened everything up to start
serving people. By the time we started serving there had to be at least 100 people in line, I have
only ever saw this happen on TV or in magazines, never personally. There was such a diverse
group of people that came to this event. I noticed the way each persons face lit up when they filled
their plate with what they were served, even if they did

Essay about Service Recovery
In providing services to the customers, service recovery is a missing element. The effective
service recovery process attracts customers as well as leaves a positive impact on them. Process of
service recovery brings customers from their bad feelings and perceptions to the positive edge.
Effective service recovery process is a major element in maintaining customer's satisfaction and
loyalty. (John Tschohl)
The service recovery means the service provider taking some effective actions or steps to avoid
losses or dissatisfied customers, to change their bad feeling and negative perceptions about the
services provided to them, and at the end service providers convert these dissatisfy customers in to
satisfy. In the process of service...show more content...
(Dagmar Recklies)
Quality of services is very important in the process of service recovery. Total quality management
process helps a lot in building customers satisfaction and their relationships with the organization.
(Pearson, J. Michael)
Customer satisfaction is also of great importance in the process of service recovery and it is
considered as an important thing in the process of building customer and organization relationship.
Satisfaction level can be measured through a process that whether the perceptions of the customers
are meeting their expectations or not. If they meet it means that the customers are fully satisfied and
if it does not meet, it means that customers are not satisfied with the available services. Customer
satisfaction and their retention is a major element for the service providing organizations.
Companies are too much interested in retaining available customers while targeting non–customers;
measuring customer satisfaction provides a way how successful the association is at providing
goods and/or services to the marketplace. Customer satisfaction is a vague and theoretical concept
and the real expression of the condition of satisfaction will differ from person to person and goods
/service to goods/service. (Ishfaq Ahmed1, Shafiq Gul2, Umer Hayat3, Mohammad Qasim).
Customer satisfaction is the most usually used study in marketing. Customer

Essay about Service Marketing
Introduction
In an ideal situation, customers would not have to wait for the delivery of products and services.
However, in the real world, organizations cannot always match exact capability and demand;
therefore, waiting is frequently inevitable while purchasing, especially in service marketing, as
service firms can barely inventory their "stock" for sale at a later date (Lovelock, 1992, p.154). In
general, waiting in lines – known as "queuing", happens when the number of customers arrive at a
facility exceeds the capability of the system to serve them (Lovelock & Wirtz, 2011, p.260).
Basically, this essay will state the relationship between queuing and customer satisfaction, as well as
relationship between customer satisfaction and...show more content...
When the consumer is waiting alone and have nothing to do, especially in an unfamiliar facility,
the feeling of boring, uncertain about waiting time, stress and anxiety will be increasingly
enlarged with time passing. Queuing also seems more burdensome if people feel physically
uncomfortable. Moreover, because of a fear of "been forgotten", the senses of "get started" of
customers are fervent. It is claimed that the anxiety level is much higher while waiting to be served
than it is while being served, even though the latter queuing will be longer (Lovelock & Wirtz, 2011,
p.267; Maister, 1985).
Unpleasant waiting experience might accompany with customers go through the whole service
process, which could lower the overall evaluation of service quality easily. Not only the queuing
experience, a number of studies also investigated that queuing time in a service organization
significantly influences consumer satisfaction. In general, increasing in waiting time is associated
with decreasing in customer satisfaction (Katz, M.Larson & C.Larson, 1991). The graph (Dube,
Renaghan & Miller, 1994) below shows the effect of waiting time on customer satisfaction in
restaurant industry, and suggests that most consumers do not satisfied if the waiting time is longer
than 8 minutes. In addition, another study (Jones & Dent, 1994) examined that 70% of respondents
considered waiting time as a major

Research Paper On Selective Service
POSITION PAPER
ON
REQUIRING WOMEN TO REGISTER FOR SELECTIVE SERVICE
1. The purpose of this paper is to cover why women should be required to register for Selective
Service. This paper will weigh the reasons why women should or should not be required to register
for Selective Service then determine the appropriate course of action.
2. To illustrate the reason why women should be required to register for selective service, recent
updates to military policy allowing women to fill roles they were previously barred from has started
the process of gender equality policy in the military. Women are now able to fill roles in direct
ground combat after Secretary of Defense Leon Panetta ended the ground combat rule exclusion for
female service members.1 In 1998, the question of Selective Service enrollment was posed by
Senator Charles Robb as a member of the Subcommittee on Readiness and Senate Armed Services
Committee to the General Accounting Office (GAO).2 The response by the GAO was that women
should not have to register due to that fact women were restricted from direct ground combat roles.
With this restriction now removed, women should...show more content...
To counter the argument of women being required to register for Selective Service, there are still
several examples in our current military environment to support this. In the Air Force alone, the
physical fitness standards for men and women are drastically different for what is required to
serve.3 If the branches of service will not hold gender standards in physical fitness and
performance in equal regard, why should women be required to register for Selective Service?
Additionally, the Selective Service law currently contains verbiage that male persons must register
and in order for women to be included, Congress would have to change the law.4 Furthermore, in
1981, in the case of Rostker v. Goldberg, the Supreme Court maintained the position that "registering
only men does not violate the due process law of the

Financial Services Essays
Financial Services
Introduction to Financial Services
1.0Financial Services is a growing industry, which provides for the financial needs of individual
consumers and businesses. This unit explores the needs of and products available for both the
consumers and businesses. The term financial service covers a wide range of products including
accounts for depositing money, loans, savings and investments, pension and financial advice.
Financial Services for individual consumers are available from banks, building societies and also
from organizations such as supermarkets and insurance companies, over the counter, by telephone or
over the
Internet.
Businesses have financial needs when they start up, expand and carry
on...show more content...
This report is due back on the
10 th December 2004.
1.2Financial service providers
Below are some of the financial providers
– Investment companies
– Insurance companies
– Government
I will talk briefly about each one and explain the benefits and the disadvantages of each.
Investment companies
Investment companies provide people with wide range of product types, to meet their certain needs.
People that have money to invest should know clearly what they want to do, achieve for example:
– Capital growth
– Income
– Or both
The investment company they prefer should help them meet this objective, baring in mind a number

of other factors such as the persons risk profile, the amount that can be invested and how long for.
Insurance companies
Insurance companies provide policies, designed to pay out if some particular event happens. They
offer products aimed at satisfying our needs for protection.
People may want to ensure against:
– Damage to your house through fire
– Breakage or loss of your possessions
– Death of the main family earner
Insurers charge a premium for the policies their customers take out, which is effectively the price the
customer pays for the protection he has obtained.
Some

Argumentative Essay On Service Animals
Author Anthony Douglas Williams once said, "We have more to learn from animals than animals
have to learn from us," (A–Z Quotes), but what most people fail to assimilate is that animals have
given humans erudition on many subjects. Throughout history, animals have helped with
advancements in science, contributing to new ideas to keep people safe and healthy. Moreover, they
continue to help humankind every second of the day, and will continue to do so as science and
technology evolve.
A multitude of traits qualifies animals to work as service animals. The variety of types of service
animals are Assistance Animals, Psychiatric Service Dogs, Emotional Support Animals, and
Therapy Animals (Amundson). They are sometimes labeled as assistance animals,...show more
content...
Doctors treat millions of children with Ritalin, a drug that is mostly used to improve the ability to
focus on tasks, but scientists have figured out that the drug also directly enhances the speed of
learning by studying rats. Researchers in Gothenburg, Sweden have performed successful tests on
mice with a new vaccine that fights against genital herpes. Horseshoe crab blood carries a clotting
agent that can isolate bacterial toxins. The Federal Food and Drug Administration requires that it
be used to test all intravenous drugs and vaccines for safety. A drug called Exenatide is the
synthesized form of a substance in Gila monster saliva that has led to healthy glucose levels and
progressive weight loss in people with type–two diabetes who took part in a three–year study.
Thanks to sheep, a surgical procedure was invented to repair severe bone injuries and defects more

Customer Service For Health Care
Customer Service in Health Care Customer services is a very important part of managing ongoing
client/patient relationships, because they are the key to bringing in revenue. The concept of
customer service is to deliver outstanding services so the customers will have a great experience. I
currently work in the healthcare industry and the company that I work for is starting to have
trainings and meetings to improve customer service to our clients to help increase our patient
satisfaction levels. There are some employees who strive to help the patient by going far and beyond
their line of duties, and as others are burned out and feel like they just need to get the patient in and
out without really understanding the patient's needs or...show more content...
This will help with revenue and keeping their business growing. Customer service is kind of
different in healthcare. Even though healthcare professionals do their jobs and take care of their
patient's needs, customer satisfaction has never really been a must. It is usually understood, do the
minimum and get them in and out of the office and on to the next patient. We all know that when
patients get sick they usually do not want to go to the doctor but they know it is a necessity. Since
it is not an option, but a necessity; patients sometimes feel they do not deserve superior treatment.
Now that there's a patient satisfaction survey this will change the way customer service works due
to the patient 's rating their experience. Therefore, the hospitals have to step up their game and set
different rules. There needs to be many changes made from communication between staff, the
quality of care, and the patient 's visit with the healthcare provider in order to increase their ratings.
I would like to share a couple of examples showing good customer service and bad customer service.
Good customer service– A homeless man comes into a public health clinic, and he needs to have
services so that he is able to stay in the shelter later on that evening. The clerk assists the patient by
getting

Essay about Service Before Self
English Composition/ Illustration Final Draft
Service Before Self
The day I finally signed up to join the military I knew I was taking a risk in my life. I believe it is
important to take risks in life to move into bigger and better things. My first huge decision I made
in my life was to join the United States Air Force. My uncle was the main person who put the idea in
my head but my dad and my friends thought otherwise. My parents were divorced when I was
young and I didn't have the privilege like my friends to sit down and talk their decisions through
with their parents. My father was excluded from the draft after he got in a car accident and I didn't
think he was very fond me joining the service. The main...show more content...
Everyone had a fresh start in life and was very optimistic in where they were going in life. The six
and half weeks of basic training went by very fast and I was sent to my tech school upstate in Texas.
I was making great friends and had the best grades in my class. Everyone had a great attitude
about what they were doing and couldn't wait to get their first home base and continue with their
career. Each airman felt that they had made a great decision with their life and were looking
forward to serving their country. The Air Force has many great benefits to offer to its soldiers.
The option to build an education fund called the Montgomery GI bill. Free Medical, food,
clothing and housing, just to mention a couple. The Air Force built a great self discipline in all its
airman to be motivated on studies and perform their duties with excellence. Integrity first, service
before self, and excellence in all we do is motto I lived by in the Air Force.
Serving in the military you learn to have a great respect to others and yourself. As soon as you get
off the bus into basic training you learn respect your drill sergeant or you will have to pay for it. I
have always had respect for other people but basic training and the military life really helped to
make me a better person. Performing the everyday tasks of being in the military an airman must
have respect for who

Service Industry : An Industry Essay
2.1 Service industry Service industry is an industry that creates services. In economy, economic
activity are divided into two categories which are goods and services. Goods–producing industries
provide tangible object namely mining, manufacturing, agriculture, and construction. Service
industries include other activities apart from goods–producing industries such as wholesale, retail
trade, banking and communications. In developed countries service industry plays an important role
in the economy while primary activities, for example, agriculture and mining are dominant in
less–developed countries' economy. (The Editors of EncyclopГ¦dia Britannica, 2015.) Since the
beginning of the 1990s, service industry has created enormous growth of employment in Europe
especially in commerce and distribution, welfare services, finance and business services and hotels
and catering. In the early 21st century, more than three–fifths of the global GDP are generated from
service industries and more than one–third of the labor force worldwide are working in this industry.
(The Editors of EncyclopГ¦dia Britannica, 2015).It can be seen that service has gradually become a
crucial element in the success of organizations. The emergence of electronic business opens
opportunity to the world and intensifies competition in markets. Consequently, there is a need for
service reliability. Technology has a huge impact on service revolution. At present, service are
commoditized providing efficiency and

Customer Service Essay examples
Companies are misguided nowadays by the notion that customers depend on them, when the truth of
the matter is that companies are dependent on those customers. Customer satisfaction and customer
loyalty is now essential for a business or company to survive. So what is the difference between
customer satisfaction and customer loyalty and how to companies and or business achieve this? Also
when you have difficult customers how do you achieve customer satisfaction?
It's essential that companies or businesses today listen to their customers. No company or business
today can afford to disregard the importance of customer satisfaction and loyalty. Aren't they the
same thing? No, they are absolutely not and they are enormously...show more content...
Customer loyalty is much harder to obtain that customer service satisfaction. The most important
first step is to satisfy the customer by meeting their expectations. Customers only give a company
one chance and if they aren't satisfied they will not do business with that company again, as well
as tell others of their experience. The next step would be to exceed the customer's expectations. If a
business goes above and beyond to assist the customer they begin to build loyalty. The next step is
to truly surprise the customer. In order to dominate the marketplace the company must find a way to
make them selves stand out with their product or service, accompanied with phenomenal customer
service. Once this has been done customer satisfaction and loyalty will be gained. "Acquiring a new
customer can cost four or five times more than keeping a current customer" (Bestmark, 2013). So it's
essential to keep the current customer's happy and coming back for more.
Some of the ways that businesses can build loyalty would be by offering loyalty programs,
Interacting with customers, surveys, creating institutional ties, and personalized marketing. Another
way to build loyalty is to treat your employees so well that they treat your customers well. If you
have happy employees they will treat your customers happy. "The link between satisfaction and
loyalty however is not proportional" (Kotler, Keller, 2009, p71), so businesses must

Importance of Customer Service Essay example
Importance of Customer Service
Introduction
Today's organizations fail to realize the value of their customers when it comes to the success of their
business. Without customer loyalty the success of your business will always be uncertain.
Organizations must sensitively tailor the designs of a successful firm to the particular challenges of
understanding, attracting, and keeping valuable customers. "Having satisfied customers just aren't
good enough". Kenneth Blanchard and Sheldon Bowles, co–authors of Raving Fans, believe this
concept is needed to have a successful business. I agree with this concept of customers being the
focal point of any business. I would want more than just a satisfied customer; I want a "Raving Fan".
...show more content...
Discover What the Customer Wants
After creating your vision, try to discover what the customer wants or what their vision is. The
customer will focus on just one or two things and it will be up to you to fill in the gap with your
vision. You will then pick and choose which ideas you want to use to complete or build up your
vision. Not every idea of the customer will be used or has to be used. Some ideas may not be
feasible or even applicable to what you have envisioned.
Deliver the Vision Plus One Percent
This is where the vision becomes reality; make it happen just as you envisioned it. Work out the
bugs and keep doing what ever it takes to make this vision come alive. Start out with something
small that you know you can maintain and be consistent with it. Once you have mastered that idea,
add to it, make it better by just one percent. Continue to do this with each new idea, always
producing better ideas by one percent. This way the customer is not promised something that you
will not deliver and you're not promising something too big or complex to consistently follow
through with. Consistency is critical; it creates credibility.
Conclusion
I have always believed customers are the focal point of any business. I found that having satisfied
customers does not mean you are doing a good job. It may mean the customers are satisfied
because their expectations are so low and there is no one else doing any better. Having

The Meaning of Service Essay
The Meaning of Service
Service is a word used constantly. The word service has an impression on many people. For
example; people who work as lifeguards view their work as a service to the community. Naturally,
based on working as a lifeguard their definition of service would be an action beneficial to the
well–being of others. Not surprisingly, a similar definition was found in the Oxford English
Dictionary (OED). Service is described in the Oxford English Dictionary as "the action of serving,
helping, or benefiting; conduct tending to the welfare or advantage of another; condition or
employment of a public servant; friendly or professional assistance." Furthermore, in Webster's Ninth
New Collegiate Dictionary, service is...show more content...
A service berry is "any one of various American trees or shrubs of the genus Amelanchier"
(Dictionary of Americanisms). The second definition was one many may not have recognized
right away. Service is "public worship according to form and order" (OED). After people read this
they think, of course! People are always saying "are you going to attend service on Sunday?" Many
immediately think the word service means providing for another and completely forget by attending
mass they are performing a service to a higher being.
Becoming so firmly planted in one definition of service people tend to ignore its other uses. A
strong attachment to one definition or another can be attributed to working as a lifeguard or work
with other programs like YouVote. With YouVote, participants are helping and benefitting others by
providing them with information important to upcoming elections. By providing people with
information it helps them along their way to making an educated decision when they vote. Working
with YouVote has helped to extend the definition of service to all persons who help or serve others
like; waitresses, teachers, lifeguards, doctors, lawyers, coaches, and the government. The
government continuously provides "service" to our country, or at least they try. The many readings
in WRA135 class have shown the government needs to provide more service to those in need like
all those living below the poverty line and/or on

Customer Service Reflective Essay
As part of my improvements to customer service for CPG I came up with several different ideas
which would improve the service. One of these ideas was to place EXPD Tracking Details onto the
Smartsheet. This would benefit the Customer account of Survitec who sent orders out daily via
EXPD. By providing the Tracking Details this would improve service because it would mean that
time would be saved as Survitec could find the information without needing to contact CPG. It would
also allow Survitec to pass this information directly onto the customers. This would mean the
Customer Service Team would be able to deal with Survitec other queries more effectively. I chose
to use the Smartsheet because I knew that it could be utilised by both Internal and External
Customer. However before I was able to implement this idea I had to discuss it...show more content...
I started by asking Sam and Zanny If they had time available for me to present an idea to them,
they informed me that they did so we undertook this discussion. I was courteous and respectful to
my colleagues as I ensured that it did not disrupt their current tasks. I knew that they were happy to
help me due to their friendly and welcoming tone of voice and their open body language. We
undertook this discussions at our desks as it meant that I was able to demonstrate my idea to them.
The column was placed on the EXPD Carriage Smartsheet (Screenshot–Evidence Folder–Unit 240
EXPD 3). I let them know that this idea would be valuable to delivering consistent and improved
customer service as it would save us time, Sam and Zanny agreed that it would and asked me to
present a draft of the implementation. I gathered the information that I would need using the
Expd.com website as this allowed me to see the current daily consignments (Screenshot–Evidence
Folder–Unit 240–EXPD

Service and Leadership Essay
Known to all as the foundation upon which we stand, the helping hands and guiding leaders of our
global society are both the world's tools for progression towards unconditional happiness. Kindled by
religious enthusiasts and community leaders, these aspects of support and guidance are embedded
in families, societies, and the future generations. Service and leadership make up the thread of our
society. In homes, both parents and children can serve and lead. In the public aspect, advocates of
religion, advisors in community service or social mediators for peace all have the ability to support
and guide the neighborhood. In schools, educators and peers can both help each other and lead by
example. Regardless of how a society functions,...show more content...
I open up this perspective to my family, so that they may see that service and leadership yields
goodness. Through comical relief and consolation I lead, and through values I serve, helping to build
up my family for this goodness, the more heartwarming experiences in the days to come.
Arms stretched, palms wide open, I dedicate myself to my locals for their needs and wants. I
believe that I am created by my God, as it is stated in my religion. In addition to that belief, I am
part of my God, and since that is so, I am created to create. In my community, I assist in the
creation of environments where locals feel free to accept God and be transformed by Him; as
social beings we are prone to meeting other people, and in meeting other people is the source from
which these traits are formed. I boost my neighbors' morale, by telling them they are greater than
what they perceive themselves as. In my youth group and confirmation classes at my local church, I
am an advocate for my religion. By giving out my knowledge of God to my peers, I enhance their
understanding of Him and our religion, and inspire them to live vicariously of Jesus. I've brought out
this positivity through performing Christian Pop music, leading in bible study, answering questions
about Christianity and bringing peers together in fun activities. All in all, the service and leadership I
provide in my community are both primarily directed towards

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