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2010 Email Marketing Bootcamp & Certification  Instructors Nicholas Einstein  Director of Strategic Services, Datran Media [email_address] #datranmedia #nick’s Aaron Smith Director of Professional Services, Smith-Harmon, a Responsys Company [email_address]   #smithharmon #aaron
Bootcamp Agenda
Bootcamp Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction  &  State of the Union 8:15-9:00am
9 Reasons Email is Dead!
The End of an Era!
The Death of Email!
Email is Dead!
Email is Dead!
Email is Dead!
Introduction & State of the Union Hold your Horses!
Introduction & State of the Union The Death of Email has Been Greatly Exaggerated!!!
Introduction and State of the Union ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Catch all ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction and State of the Union CAGR of 4% through 2014
Email is the Best Way to Get the Daily Deal … and, surprise…. It integrates with social!
Email Newsletters Remain Coveted  Loyalty Drivers
Introduction and State of the Union ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Start at the Beginning Understanding Your Goals and Aligning them with Strategy 9:00-10:00am
Start at the Beginning Raise Your Hand if….
Start at the Beginning Use Email to… Acquire! Retain! Transact! All of the Above!!! Engage Reach Reactivate
Start at the Beginning – Aligning Your Goals with Your Strategy ,[object Object],ACQUIRE CONVERT GROW RETAIN REACTIVATE What marketing programs will help you capture new email addresses?  What marketing programs will help you convert prospects to customer? What marketing programs will help you grow customer value?  What marketing programs will help you ensure customer loyalty?  What marketing programs will help you win back lost customers?  SUSPECT PROSPECT CUSTOMER ACTIVE CUSTOMER RECAPTURED CUSTOMER
[object Object],[object Object],[object Object],[object Object],[object Object],Start at the Beginning – Aligning Your Goals with Your Strategy
Start at the Beginning 1. What is the Main Goal? Acqure! Retain! Transact! All of the Above!!! Engage Reach Reactivate
Start at the Beginning Great Goal! Email reactivation or “win-back” campaigns that integrate email, analytics and e-commerce data can result in conversion increases of more than 100%.* *Forrester Research
Start at the Beginning 2. How Do We Measure Success? conversions clicks share of wallet all of the above!!! revenue increase buzz increase referral rates decreases attrition  customer engagement
Start at the Beginning 2. How Do We Measure Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Start at the Beginning 2. How Do We Measure Success Measure of success getting messages to your audience Measure of subscriber interaction with campaign Measure of financial impact Bounce Rate Spam Complaint Rate Inbox Delivery Rate Open Rate Revenue Click-Through Rate Conversion Rate Click-to-Open Rate Average Order Value Unsubscribe Rate Revenue Per Email  bounces/emails sent spam complaints/emails delivered emails that reach the inbox opens/emails delivered total clicks/emails delivered  total clicks/total opens unsubscribes/emails delivered revenue per campaign orders/visits revenue/bookings rRevenue/emails delivered
Start at the Beginning 3. How Do I Get Started ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Start at the Beginning 3. How Do I Get Started ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Start at the Beginning 3. How Do I Get Started ,[object Object],[object Object],[object Object]
Start at the Beginning 3. How Do I Get Started ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Start at the Beginning 4. What Should I Test? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
From Strategy to Execution 10:00-12:00pm
Audience Recruitment, Development, Growth and Cultivation  Value
Campaigns – A Full Lifecyle Approach
Best Practices - Segmentation
Best Practices - Messaging
Best Practices - Creative
Best Practices - Optimization
Best Practices - Deliverability
Deliverability ,[object Object],[object Object],[object Object],[object Object]
Deliverability ,[object Object],[object Object],[object Object]
Deliverability ,[object Object]
Deliverability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],He may look harmless, but spam accounts for  14.5 billion  messages globally per day. In other words, spam makes up  45%  of all emails .
Deliverability ,[object Object]
Acquisition Email Welcome Email Up-Sell Email Transactional Email Newsletter Email Reactivation Email Third Party Email Examples of Relevance
Frequency ,[object Object],[object Object],[object Object],[object Object]
Value ,[object Object],[object Object],[object Object],[object Object]
© 2010.  All rights reserved.  Online Trust Alliance  (OTA)   Slide    Offer Consumers Control  ,[object Object]
[object Object],[object Object],[object Object]
Best Practices – Measurement & Reporting
Measurement & Reporting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],One of the beautiful things about good email programs is the volume of rich, [often]actionable data they can generate.
Measurement & Reporting ,[object Object],[object Object],[object Object]
[object Object],[object Object]
Measurement & Reporting ,[object Object],[object Object],[object Object]
Best Practices – Leveraging Data
Leveraging Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Leveraging Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Leveraging Data ,[object Object],[object Object],[object Object],[object Object],[object Object]
Email Winners and Losers Lunch Presentation Noon-1:00pm
Relevant Message Sent to Relevant Customer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Seamless Email Marketing Mechanics DATA
Goals & Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mastering Metrics
Checklists/Assignments ,[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You for Joining Us! Become an eec member & join the world’s largest organization of email marketers.    Save 10% with discount code  ClickZ when you join or renew by August 31, 2010 Subscribe to our FREE industry newsletter:  www.emailexperience.org Contact Ali Swerdlow with any questions: ali@emailexperience.org

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Eec slide workshop

  • 1. 2010 Email Marketing Bootcamp & Certification Instructors Nicholas Einstein Director of Strategic Services, Datran Media [email_address] #datranmedia #nick’s Aaron Smith Director of Professional Services, Smith-Harmon, a Responsys Company [email_address] #smithharmon #aaron
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  • 4. Introduction & State of the Union 8:15-9:00am
  • 5. 9 Reasons Email is Dead!
  • 6. The End of an Era!
  • 7. The Death of Email!
  • 11. Introduction & State of the Union Hold your Horses!
  • 12. Introduction & State of the Union The Death of Email has Been Greatly Exaggerated!!!
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  • 15. Introduction and State of the Union CAGR of 4% through 2014
  • 16. Email is the Best Way to Get the Daily Deal … and, surprise…. It integrates with social!
  • 17. Email Newsletters Remain Coveted Loyalty Drivers
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  • 19. Start at the Beginning Understanding Your Goals and Aligning them with Strategy 9:00-10:00am
  • 20. Start at the Beginning Raise Your Hand if….
  • 21. Start at the Beginning Use Email to… Acquire! Retain! Transact! All of the Above!!! Engage Reach Reactivate
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  • 24. Start at the Beginning 1. What is the Main Goal? Acqure! Retain! Transact! All of the Above!!! Engage Reach Reactivate
  • 25. Start at the Beginning Great Goal! Email reactivation or “win-back” campaigns that integrate email, analytics and e-commerce data can result in conversion increases of more than 100%.* *Forrester Research
  • 26. Start at the Beginning 2. How Do We Measure Success? conversions clicks share of wallet all of the above!!! revenue increase buzz increase referral rates decreases attrition customer engagement
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  • 28. Start at the Beginning 2. How Do We Measure Success Measure of success getting messages to your audience Measure of subscriber interaction with campaign Measure of financial impact Bounce Rate Spam Complaint Rate Inbox Delivery Rate Open Rate Revenue Click-Through Rate Conversion Rate Click-to-Open Rate Average Order Value Unsubscribe Rate Revenue Per Email bounces/emails sent spam complaints/emails delivered emails that reach the inbox opens/emails delivered total clicks/emails delivered total clicks/total opens unsubscribes/emails delivered revenue per campaign orders/visits revenue/bookings rRevenue/emails delivered
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  • 34. From Strategy to Execution 10:00-12:00pm
  • 35. Audience Recruitment, Development, Growth and Cultivation Value
  • 36. Campaigns – A Full Lifecyle Approach
  • 37. Best Practices - Segmentation
  • 38. Best Practices - Messaging
  • 39. Best Practices - Creative
  • 40. Best Practices - Optimization
  • 41. Best Practices - Deliverability
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  • 47. Acquisition Email Welcome Email Up-Sell Email Transactional Email Newsletter Email Reactivation Email Third Party Email Examples of Relevance
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  • 52. Best Practices – Measurement & Reporting
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  • 57. Best Practices – Leveraging Data
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  • 61. Email Winners and Losers Lunch Presentation Noon-1:00pm
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  • 66. Thank You for Joining Us! Become an eec member & join the world’s largest organization of email marketers.  Save 10% with discount code ClickZ when you join or renew by August 31, 2010 Subscribe to our FREE industry newsletter: www.emailexperience.org Contact Ali Swerdlow with any questions: ali@emailexperience.org

Editor's Notes

  1. Warm up to the audience. Introduce yourselves. Get things going. Let them know that you are representing the Email Experience and that the workshop has actually been developed by numerous experts across the organization. If they like the course, encourage them to become members and refer their friends.
  2. Sales to customize based on meeting
  3. Sales to customize based on meeting
  4. Warm up to the audience. Introduce yourselves. Get things going. Let them know that you are representing the Email Experience and that the workshop has actually been developed by numerous experts across the organization. If they like the course, encourage them to become members and refer their friends.
  5. Sales to customize based on meeting
  6. Sales to customize based on meeting
  7. Sales to customize based on meeting
  8. Sales to customize based on meeting
  9. Sales to customize based on meeting
  10. Sales to customize based on meeting
  11. Warm up to the audience. Introduce yourselves. Get things going. Let them know that you are representing the Email Experience and that the workshop has actually been developed by numerous experts across the organization. If they like the course, encourage them to become members and refer their friends.
  12. Sales to customize based on meeting
  13. Sales to customize based on meeting
  14. Sales to customize based on meeting
  15. Sales to customize based on meeting
  16. Sales to customize based on meeting
  17. Sales to customize based on meeting
  18. Sales to customize based on meeting
  19. Sales to customize based on meeting
  20. Sales to customize based on meeting
  21. Sales to customize based on meeting
  22. Sales to customize based on meeting
  23. Sales to customize based on meeting
  24. Sales to customize based on meeting
  25. Sales to customize based on meeting
  26. Warm up to the audience. Introduce yourselves. Get things going. Let them know that you are representing the Email Experience and that the workshop has actually been developed by numerous experts across the organization. If they like the course, encourage them to become members and refer their friends.
  27. Sales to customize based on meeting
  28. Sales to customize based on meeting
  29. Sales to customize based on meeting
  30. Sales to customize based on meeting
  31. Sales to customize based on meeting
  32. Sales to customize based on meeting
  33. Sales to customize based on meeting
  34. I designed this slide to be used to set up how we understand the different types of email customers there are, and we know based on who they are, what type of emails we should send to increase relevancy and drive revenue.
  35. Sales to customize based on meeting
  36. Sales to customize based on meeting
  37. Warm up to the audience. Introduce yourselves. Get things going. Let them know that you are representing the Email Experience and that the workshop has actually been developed by numerous experts across the organization. If they like the course, encourage them to become members and refer their friends.