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7 Management Strategies for Safe & Compliant Shops
- 1. 7 Management Strategies for Safe & Compliant Shops Environment & Safety Products Team
- 2. Moderator Becky Ross Marketing Manager (303) 228-8753 bross@kpaonline.com
- 3. Presenter Peter Zaidel Environment & Safety Product Director (303) 228-2397 pzaidel@kpaonline.com
- 4. Presenter Laura Payette Training Content Developer (303) 219-7809 lpayette@kpaonline.com
- 5. Presenter Trevor Stage Channel Partner Manager (303) 228-2382 tstage@kpaonline.com
- 6. If you have questions during the presentation, please submit them using the “Questions” feature Questions will be answered at the end of the webinar QUESTIONSQuestions
- 7. @kpaonline #DealerWeb TK Carsites Social Networks Chat with us during the Webinar on Twitter!
- 8. 7 Management Strategies for Safe & Compliant Shops I need to do what?! Brought to you by: Peter Zaidel Products Director Trevor Stage Channel Partner Manager Laura Payette Training Content Developer
- 9. Polling Question 1 Which is more important to you: Reducing accidents or avoiding citations? Reducing accidents Avoiding citations
- 10. 7 Management Strategies for Safe & Compliant Shops
- 11. 7 Management Strategies for Safe & Compliant Shops Develop Policies & Procedures 1 Write Programs
- 12. Fire Prevention & Emergency Response Hazard Communication Respiratory Protection Spill Protection Control and Countermeasure (SPCC) 1. Develop Written Programs
- 13. 7 Management Strategies for Safe & Compliant Shops Communicate 2 Train Your Employees 3 Post Key Information
- 14. 6H AC 609 Automotive Lift Safety DOT Hazardous Materials Fire Prevention & Emergency Response Forklift Safety Hazard Communication Hazardous Waste Personal Protective Equipment Respiratory Protection Spill Protection Control and Countermeasure (SPCC) UST Class AB Operator 2. Train Your Employees
- 15. Emergency response numbers Local Emergency Response Waste Haulers Business Emergency Contact Evacuation map Safety Committee Meeting Minutes Labor Law and OSHA Posters Safety Signs Instructions on how to access Safety Data Sheets (SDSs) 3. Post Key Information
- 16. 7 Management Strategies for Safe & Compliant Shops Implement 4 Provide Appropriate Equipment 5 Inspect and Maintain Equipment 6 Maintain Written Records
- 17. Personal protective equipment (PPE) Respirators Gloves Uniforms EPA-certified recover/recycle machines for A/C work Fire extinguishers First-aid supplies Spill kit/response materials 4. Provide Appropriate Equipment
- 18. Forklifts Hazardous waste containers/drums Lifts (hoists) Refrigerant recovery/recycling equipment Respirators SPCC tanks and overfill equipment Underground storage tanks 5. Inspect & Maintain Equipment
- 19. A/C machine registration and information related to cylinder reclamation Chemical inventory/SDSs Hazardous materials shipping papers and manifests Hazardous waste inspection log Lift inspections and maintenance Medical evaluations for employees who wear respirators Respirators change-out log SPCC tank inspection Underground storage tank inspections 6. Maintain Written Records
- 20. 7 Management Strategies for Safe & Compliant Shops Sustain 7 Cultivate a Culture of Safety
- 21. 7. Cultivate a Culture of Safety
- 22. Polling Question Which of these do you have the most trouble with? 1. Developing written programs 2. Training employees 3. Posting key information 4. Inspecting and maintaining equipment 5. Maintaining written records 6. Providing appropriate equipment 7. Cultivating a culture of safety
- 24. Questions? Contact Us! Peter Zaidel pzaidel@kpaonline.com Trevor Stage tstage@kpaonline.com Laura Payette lpayette@kpaonline.com And don’t forget to visit: www.kpaonline.com/environmentandsafety101
- 25. Got a Question? Ask our Expert!
Editor's Notes
- IntroductionsAs managers you’re responsible for getting your employees to service as many vehicles as possible – AND for keeping an eye on safety and compliance. Sometimes figuring out exactly what that means and doing it can seem pretty challenging. If you’re afraid one of your employees is going to get hurt or that a regulatory agency might do an inspection and find costly violations, but you’re not entirely sure what to do to prevent injuries or citations, this webinar is for you. Develop: written programsCommunicate: by training, posting key infoImplement: 4-6Sustain: by cultivating your safety culture
- Before we dive in, let’s see what you think. Which is more important to you: reducing accidents or avoiding citations? If the majority answers “accidents”:That’s great. Fines are certainly always a possibility, but the whole point behind compliance is to help keep your employees safe. When you focus on compliance, your workplace safety increases and you reduce your losses. Certainly everyone attending right now has a section in their budget allocated to the direct and indirect costs of accidents. If you follow the seven management strategies for safe and compliant shops, there’s a good chance you’re going to impact that number over time. Let’s take a look at the seven management strategies. If the majority answers “citations”:If it’s so important, how much are you budgeting for citations each year? I’d be surprised if anyone attending right now actually has a line item in the budget for a regulatory fine. In our experience, virtually none of our clients budgets for this. But they do budget for the direct and indirect cost of accidents, and those costs can be controlled by focusing on compliance, which increases their safety and reduces their overall losses. That’s really the point behind compliance: To help keep your employees safe and, in turn, reduce your losses.
- We’ve presented these as a cycle: First you develop policies and procedures, then you communicate and implement them, and then you sustain them. A lot of the work is up front, but compliance is not a one-time event. It has to be maintained. You ultimately have to develop a culture of safety that just becomes part of the way you and your employees work. It’s kind of like putting on your seatbelt. Hopefully, you don’t even think about that anymore; you just do it. You want your employees to do the same thing with safety practices, and you have a big role in making that happen. So, let’s look at each strategy.
- This is one of the main things a regulatory inspector looks for. You have to be able to prove how you’re going to protect employees from hazards and handle incidents like fires and chemical spills. These need to be dealership specific and detailed. Written programs are all about whether you have the right processes and systems in place; it doesn’t matter if you’ve verbally told your employees. You must have things in writing. This shows that you’ve thought through things. When things go wrong, if you haven’t thought through how you’re going to handle them, it’s a mess. People get hurt, and your losses are high. Prevention and planning counts for a lot.
- Once you have your processes and systems written out, you have to communicate them; this is done in part through training. Not all of these topics may apply to you, and there may be some that do which aren’t on this list. The point of training isn’t to check a box; it’s to make sure your employees know how to work more safely.
- You need to give your employees tools they can access in an emergency.
- Now that everyone knows what to do, we need to get them to do it.
- The proof is in the pudding. If you can’t prove you’ve done something, it effectively didn’t happen. If an inspector comes, they’ll ask for you to find specific records. It’s not going to be enough just to have a closet full of receipts; they have to be organized. This isn’t a complete list of records you need to keep, but it does represent some key of the key items. The most important thing to keep in mind when it comes to maintaining written records is that you need a system for organizing them and a process for keeping them current. Imagine opening the door to a closet that’s stuffed full of loose receipts and trying to locate a particular record. It would take forever. If you need to provide proof that your lift inspections are current and you’ve got to shuffle through three boxes just to do it, you’re going to get dinged in an inspection. More importantly, if there’s a chemically related injury and you or an employee need to access the Safety Data Sheet for that chemical, you won’t have time to sift through binders in a back office. So develop a system for organizing all your records and a process for keeping them up to date so that you and your employees can access them quickly.
- Remember, the whole point behind these compliance items is to help keep your employees safe. If you do the first six things in this cycle, you’ll develop a culture of safetythat’ll become habit. Just like putting on that seatbelt or brushing your teeth every day.
- Now that we’ve gone through the seven management strategies for safe and compliant shops, which one do you think you’re going to have the most trouble with? Or maybe you already have a lot of trouble with it. Solicit responsesThe good news is that we have a solution that’s going to help you tackle your top area of trouble and it’s FREE.
- Your next step is to take some very actionable steps that will improve your shop’s safety and compliance. You can do that with our free online training called Environment & Safety 101 for Managers. Here’s how it works.1. Determine which of the topics are required, since some are optional. 2. Click a topic to find out what you’re responsible for within it. 3. At the end of each topic, check off the items you’ve already done and circle what’s outstanding. At the end of the training you’ll have a personalized To Do list that tells you exactly what you need to do to help make your department safer and more compliant. Print your list and use as a guide.