Tanveer Makhani, Kineo Senior Solutions Consultant, presented 5 Practices Every Elearning Team Needs to Master at the 2013 ASTD VOS Conference in Phoenix.
7. 5 Practices to Master
1.
2.
3.
4.
5.
Proper Planning
Learning Models
Maximizing SMEs
Tone and Visual Design
Evaluation and Measurement
8. What is inside the scope of this project?
•
Target audience
•
Business Requirements
•
Needs assessment
•
Proposed Solution
•
Budget
•
Evaluation
•
Business Case
•
Success Measures
What is NOT inside the scope of this project?
9. Learner Assessment
WHO
WHAT
WHERE
WHEN
WHY
HOW
are they? Does this affect their learning style?
do they need to learn? Are they capable?
do they come from? Can your learning relate?
do they learn? Do timing and location matter?
are they here? Are you fulfilling that goal?
will they learn best? How do you know?
10. Budget and Constraints
What skill sets exist within your immediate team or
department?
What technologies do you currently have?
How many resources do you have available to work on
this project?
What kind of budget is required for a project like this?
11. Style Guide
What is the look and feel of your training?
Themes, Color Schemes, Other Style Elements
Are your style choices realistic?
Do they work with your constraints?
12. 5 Practices to Master
1.
2.
3.
4.
5.
Proper Planning
Learning Models
Maximizing SMEs
Tone and Visual Design
Evaluation and Measurement
20. One way to describe it…
A learning model is a general, reusable
solution to a commonly occurring problem in a
given context.
It is not a one-size-fits all solution. Rather, it is
a description or template for how to solve a
problem, and can be used in a variety of
situations.
Models are best practices that the designer
can adapt and implement as needed.
21. The Cognitive Approach to Learning
Knowledge &
Skills Builder
Goal-based
scenarios
Guided
story
Mentored
task
Show me,
try me, test
me
eMagazine
22. Three main reasons for a learning
experience:
To inform
or raise
awareness
To improve
knowledge
and skills
To change
attitude
or
behavior
23. The Cognitive Approach to Learning
Knowledge &
Skills Builder
Goal-based
scenarios
Guided
story
Mentored
task
Show me,
try me, test
me
eMagazine
24. 5 Practices to Master
1.
2.
3.
4.
5.
Proper Planning
Learning Models
Maximizing SMEs
Tone and Visual Design
Evaluation and Measurement
25. Subject Matter Experts (SMEs)
Provide expert, domain knowledge
Assist in identifying and accomplishing learning
objectives
Include consultants, authors, experts, industry groups,
customers, employees, etc.
26. 1. Define the design
process so the SME knows
their role and how they fit
34. 3. Ask the right questions
to get the right content
35. For Example:
Question 1: What are the top five things people must know?
Question 2: What key steps/processes people must follow to do this right?
Question 3: What are the five most common mistakes people make?
Question 4: Can you tell me five case studies or stories about the topic?
Question 5: Where should people go for more help and information?
36. Power to the SMEs!
1. Define the
design process so
they know their
role and fit
2. Help them
visualize the
inputs and the
outputs
3. Ask the right
questions to
get the right
content
37. 5 Practices to Master
1.
2.
3.
4.
5.
Proper Planning
Learning Models
Maximizing SMEs
Tone and Visual Design
Evaluation and Measurement
38. A lot of elearning
content is
downright
boring these
days
39. “As café staff, it’s compulsory that you
maintain quality of produce and serve it as
specified by the Quality Food Manual. By
the end of this training you will
understand how to serve every food type
according to the standards.”
40. “Our specials today are cold baked beans, burnt
toast and undercooked potatoes.
Oh, and we have no soup. (We forgot to make it)
What would you like to order?”
Customers expect great hot food at our café - they
know it’s made from our own high quality
produce. To be a hot food hero, you need to
present it, cook it, and serve it perfectly.
41. Tone Matters
Tone matters – no matter what the content.
Here’s a 5 rule framework to help you write engaging, exciting, and
yawn proof content:
1. Keep it light
2. Give it spirit
3. Have a conversation
4. Call for action
5. Be adult
43. Set direction
1 Get
attention
2 Set
direction
6 Action
and
support
3 Present
information
5 Assess
and
Summarise
4 Exemplify
and
practise
51. Publish Your Results
Share your success with upper management
Conduct marketing campaigns
Go for industry awards and recognition
Keep it fun, but show demonstrated value in what
you’ve done
52. 5 Practices to Master
1.
2.
3.
4.
5.
Proper Planning
Learning Models
Maximizing SMEs
Tone and Visual Design
Evaluation and Measurement