Do you want to learn how to tap into your largest online audience's potential? Would you like to see your private social network community get a second wind? This webinar will teach you to take another look at your membership. You're not alone if the vast majority of users are passive most of the time. The spectrum of activity is wide and filled with people who are contemplating action, observing the scene, browsing, searching, reading, lurking, or otherwise passively hanging out. Passive members or "lurkers" have value. KiKi will uncover to the key to turning lurkers into champion members passionate about their membership and the community.

1. LOL or Lurker: Leverage Your Largest Online Audience KiKi L’Italien Senior Consultant, Technology Management DelCor Technology Solutions # higherlogic 1

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8. KiKiL’Italien Senior Consultant, Technology Management DelCor klitalien@delcor.com @kikilitalien 8

9. Resources We are all Lurkers: Toward a Lurker Research Agenda by Michael Muller, David R. Millen, N. Sadat Shami, and Jonathan Feinberg, IBM Research http://www.parc.com/content/events/attachments/Muller-Updated-LurkersInCILurkers-paper3.pdf Brass Tack Thinking blog by Amber Naslundhttp://www.brasstackthinking.com/ Word of Mouth Marketing by Andy Sernovitzhttp://www.amazon.com/Word-Mouth-Marketing-Companies-Talking/dp/1427798613/ref=sr_1_1?ie=UTF8&s=books&qid=1279210641&sr=8-1 Creating Customer Evangelists by Ben McConnell and Jackie Hubahttp://www.amazon.com/Creating-Customer-Evangelists-Customers-Volunteer/dp/1419597213/ref=sr_1_1?ie=UTF8&s=books&qid=1279210735&sr=1-1 Tweetake: Tool to export Twitter information into excel spreadsheet http://tweetake.comTweetake allows users to backup their twitter profile including your followers, people whom you are following, friends and your tweets. Radian6 - Enterprise Social Media Monitoring http://www.radian6.com Where I lurk most: Twitter, #blogchat, #measurepr chat Notes Almost every major web site has something like a tracker. These are sometimes called "hit counters" or "visitor logs". Not only do these logs keep track of every time a page is viewed, they also show where the visitor came from and then where they went to next. Monitor site traffic -Google Analytics is a free service that enables you to monitor traffic sources and activity via a simple script that you can copy and paste into your site’s header. This is particularly useful for sites that have large lurker populations and/or are geographically dispersed. It’s also a good way to see which parts of a website are being read — and which are being skipped over.