Learn from e-payments experts at WEX Bank, Expedia and HotelTonight who will discuss how single-use virtual accounts can help drive efficiencies in the payment and settlement process for OTAs, traditional agencies and tour operators. Topics include: domestic and global adoption trends and drivers tips from inside Expedia and HotelTonight implementations choosing the right partner and best solution Panelists for this FREE webinar are: Monica Fallo, WEX Bank, director US sales Chris Richter, Expedia, senior project manager Jared Simon, HotelTonight, COO Kevin May, Tnooz, editor and moderator Gene Quinn, Tnooz, CEO and producer

1. Success Stories for ePayments
in Travel Booking
Webinar
January 30, 2013

2. K
Kevin May Gene Quinn
Editor & Moderator CEO & Producer

3. Panelists
Monica Fallo Nicole Tackett Chris Richter Jared Simon
Director Manager, Sr Project Manager COO
WEX Bank Payment Solutions Expedia HotelTonight
WEX Bank

4. Poll no. 1

5. Success Stories for ePayments in
Travel Booking
January 30th, 2013
©2012 WEX Inc. Confidential and proprietary.

6. Agenda
Recent trends in ePayments
Single Use ePayment: How it works
Case study: Expedia
Case study: HotelTonight
Best practices and implementation considerations

7. Travel Industry and ePayments
…Ahead of the curve Percent B2B Payments
Electronic
80%
44%
GPCC
emerge as
default for
business
UATP travelers SWIFT SUGAs All Sectors* Travel**
’30s ’60s ’70s ’80s ’90s ’00s ’10s
ATC, IATA, SITA, ARC
* 2012 RPMG Benchmark Survey
** WEX internal estimates

8. ePayment Adoption
…Moving mainstream
Percent of Organizations Using
60
50
40
30
20
10
0
2007 2009 2011 2012 2014
Source: “Electronic Accounts Payable Benchmark Survey," Palmer & Gupta, 2012.

9. ePayment Global
…International portfolio growth
2012 versus 2011 Growth
50%
40% 30% 32% Interna onal
US
30%
20%
10%
0%
©2012 WEX Inc. Confidential and proprietary.

10. What Is a Single Use ePayment?
No physical plastic (It’s virtual!)
Transaction-specific, one-to-one payment
Each authorization request is evaluated
against a range of controls (transaction
and user level)
A secure payment method that is accepted
globally by all suppliers via existing card
terminals
Captures a range of user defined data
associated with each payment
Automated reconciliation reducing
incidences of payment fraud and disputes

11. Travel Booking, Early Adoption Drivers
Volume of transactions
Paying broad, disaggregated supplier base
Global marketplace
Comfort level with new technologies (particularly OTAs)
Card accounts existing role in travel booking
Broad acceptance of cards in the travel supplier market

12. How Does It Work for Travel Booking?
©2012 WEX Inc. Confidential and proprietary.

13. How Can It Benefit Your Suppliers?
No need to invoice travel companies – push notificationbased
on contracted rates
Ability for faster receipt of payments for their AR team
Reduce fee associated with international payments
Simple and intuitive for staff to process payments
No hardware or software installation for those already
accepting MasterCard
©2012 WEX Inc. Confidential and proprietary.

14. Poll no. 2

15. Case Study
©2012 WEX Inc. Confidential and proprietary.

16. Case Study: Expedia
• Expedia Fast Facts
– Around 55M annual transactions
– Pay over 111K vendors
• Payment Needs
– Improve control
– Automate accounting reconciliation with true single use
solution
– Support growing international transactions
• Solutions Leveraged
– WEX Purchase Log with Web Services
– Proprietary electronic invoicing – Expedia Pay

17. Case Study: Expedia
• Implementation
– First run in 2008; broader rollout in 2010
– Launched Expedia Pay in late 2005
• Results
– Reduced headcount by 3% while also processing a 61%
increase in booking volume
– Reduction in paper payments
– Significantly improve vendor relationships

18. Case Study: Expedia Insight
• Keys to Success
– Focused industry experience & knowledge
– Identifying a true single use product
– Ongoing relationship with a committed partner

19. Poll no. 3

20. Case Study
©2012 WEX Inc. Confidential and proprietary.

21. Case Study: HotelTonight
• HotelTonight Fast Facts
– Mobile app launched in 2010
– Same-day mobile booking of distressed hotel inventory
• Payment Needs
– Solution that is scalable, and low-cost
– Eliminate inefficiencies of paper payments
– Seamless, real-time presentment of payments
• Solutions Leveraged
– WEX Purchase Log with Web services

22. Case Study: HotelTonight
• Implementation
– Very quick implementation, including internal
training
– Technology team wrote to WEX API in a couple
of days
• Results
– Nearly all payments are electronic
– Met scalability objectives

23. Case Study: HotelTonight Insight
• Keys to Success
– Understanding implications of single-use for both internal
team and accepting hotel partners
– Quick integration and ramp-up
©2012 WEX Inc. Confidential and proprietary.

24. Best Practices & Considerations
©2012 WEX Inc. Confidential and proprietary.

25. Four Critical Success Factors
1. Executive sponsorship
2. Consultative partner and engagement
3. Customization Optimization
4. Portfolio approach

26. 1. Executive Sponsorship
• Payments are a strategic initiative
• Empower the organization to welcome “what is possible”

27. 2. Consultative Partner
• Whiteboard sessions
• Lead business process mapping
• Proactive versus reactive orientation
• Align stakeholders:
– “Mr. VP Finance, meet Ms. VP Operations”

28. 3. Customization & Optimization
• Direct access to product, sales engineers and IT experts
• Flexible payments technology that interfaces with existing
processes
• Speed to market; nimble development

29. 4. Portfolio Approach
Card-less/Virtual
Credit limits for exact payment amounts
Append data
1 REAL TIME
1+ BULK, OR
BATCH A/P
o Transaction-specific o Require vendor enrollment
o Vendors process through card terminals o Buyer-initiated, direct deposit
o Can leverage approval workflows o Interfaces directly with ERP; approval workflows from ERP
o One-time use, secure account number o One -time use, secure account number

30. Thank You!
Monica Fallo
monica_fallo@wexinc.com

31. Q&A

32. Thank You!
Replay and presentation from today’s webinar will be
available at www.tnooz.com
Please send your questions to kevin@tnooz.com