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Managing People You Can’t See



                James P. Ware, PhD

                Executive Director
                The Future of Work…unlimited


     June 7, 2011          Webinar sponsored by:
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Follow the conversation on Twitter
  #GoodManager


 Handles:    @thefutureofwork
             @HarvardBiz
             @gotomeeting
Welcome!




     Angelia Herrin
    Harvard Business Review
               http://hbr.org/

                                 Boston, MA
Our Feature Speaker




   James Ware, PhD
   The Future of Work…Unlimited
        www.thefutureofwork.net/


                                   Berkeley, CA
Poll Question




    How many of you are managing
        people you can’t see?




                                                                                        -5-
                © Copyright 2011 by The Future of Work…unlimited. All rights reserved
A Tale of Two Books




                 The Difference
                                                                                          -6-
                  © Copyright 2011 by The Future of Work…unlimited. All rights reserved
Shift Happens—Again




                                                                                         -7-
                 © Copyright 2011 by The Future of Work…unlimited. All rights reserved
And the Whole World Has Changed

                                                                                   Someone has hit the
                                                                                     “Reset” button.




                                                                                                         -8-
                 © Copyright 2011 by The Future of Work…unlimited. All rights reserved
Today’s Agenda

        Why is remote/mobile                        What challenges does
          work growing so                               a distributed
               rapidly?                              workforce present?

                     A conversation
                     about managing
                  remote teams and a
                  distributed workforce

         How can you keep
                                                    What does all this
         remote employees
                                                   mean for the future of
           engaged and
                                                          work?
            productive?


                                                                                              -9-
                      © Copyright 2011 by The Future of Work…unlimited. All rights reserved
Work is Evolving


                     How
       What
                    “work”
      “work” is
                   gets done




       Where        What
       “work”      workers
      gets done      do


                                                                                             - 10 -
                     © Copyright 2011 by The Future of Work…unlimited. All rights reserved
The “Anywhere Office” is a Reality Today



              33%                                                             35%




                                       32%

                       “Third Places”


                                                                                            - 11 -
                    © Copyright 2011 by The Future of Work…unlimited. All rights reserved
The Global Mobile Workforce is Growing Rapidly*

            Mobile Workers as Percent of Total Workforce
50%
45%                                                                                                                                                      Old habits
40%
                                                                                                      35%                                                Resistance
35%                                                                                                                                                  Scarcity of experts
                                                                            27%
30%                                                                                                                                                  Up-front investment
25%
20%                                                        16%
15%                                                                                                                                     Technology
10%                                                                                                                                    Commute costs
5%                                                                                                                                         ROI
0%                                                                                                                                     Environmental
            1
          1990          2
                      1995           3
                                   2000          4
                                               2005            5
                                                             2010                 6
                                                                                 2015                  7
                                                                                                      2020                                impacts
* “Mobile” means working away from office at least two days per week.
Source: Future of Work Demographic Projections, 2011
                                                                                                                                                                 - 12 -
                                                               © Copyright 2011 by The Future of Work…unlimited. All rights reserved
But It’s Not Just About Mobility

          Global Working-Age Population:
          1990:                                                                                   2010:
        3.25 billion                                                                            4.5 billion




95% of growth occurred in less-developed countries; 67% in Asia
                                                                                                              - 13 -
                        © Copyright 2011 by The Future of Work…unlimited. All rights reserved
What is Unique About “Different Places” Work?

                      More task
                      time, less
                        social
                     interaction




          Fewer              Differing
        accidental         languages,
        meetings              social
                            customs,
                          expectations



                                                                                                    - 14 -
                            © Copyright 2011 by The Future of Work…unlimited. All rights reserved
Distributed Workers “Meet” and Interact in Four Ways*
   Match the Technology to the Situation




                                                   Same

                                    Time

                                               Different



                                                                                  Same                                Different

* Adapted from a model first developed by Bob Johansen, Institute for the Future                    Place
                                                                                                                                                - 15 -
                                                                        © Copyright 2011 by The Future of Work…unlimited. All rights reserved
Employee Engagement
The Critical Ingredient                                                           Clarity of
                                                                                expectations




                               Regular                                                                   Rewards for
                              feedback                                                                   engagement




                                                  Quality of
                                                    peer/                                         Inspirational
                                                 subordinate                                       leadership
                                                relationships

                                                                                                                       - 16 -
                          © Copyright 2011 by The Future of Work…unlimited. All rights reserved
Engaging Distributed Team Members
                 Lead
                Team-
               building
              exercises



               Be a                 Celebrate
     Teach
                role                   life
    empathy                          events
               model




              Recognize
               Success



                                                                                                  - 17 -
                          © Copyright 2011 by The Future of Work…unlimited. All rights reserved
Forming a Virtual Team
Critical Team-Building Activities




                                                                                                   - 18 -
                           © Copyright 2011 by The Future of Work…unlimited. All rights reserved
Special Challenges for Globally Distributed Teams

                                                                                            Work
                                    Time                                                    Styles
                                    Zones


     Culture
                                                                                             Work
                                                                                           Schedules
                                                                                                     - 19 -
                   © Copyright 2011 by The Future of Work…unlimited. All rights reserved
Overcoming Differences




                                                                                          - 20 -
                  © Copyright 2011 by The Future of Work…unlimited. All rights reserved
Agree on Tangible Performance Measures for Each
Job. . . and Use Them
                                                                           How will we
      Why does this                                                        know it’s being
      job exist?                                                           done well?




                                                                                              - 21 -
                      © Copyright 2011 by The Future of Work…unlimited. All rights reserved
What Does All This Mean for You?

                                     Lead
                               by Doing



                 Invest in Appropriate
                         Technologies




             Embrace Distributed Work

                                                                                          - 22 -
                  © Copyright 2011 by The Future of Work…unlimited. All rights reserved
For Further Information

James P. Ware, Ph.D.
Executive Director
The Future of Work…unlimited
Berkeley, California
+1 510 558 1434 voice
+1 510 558 1431 fax
+1 510 206 8147 mobile
jim@thefutureofwork.net



Website:    http://www.thefutureofwork.net

Blog:        http://www.thefutureofwork.net/blog

Twitter:    http://www.twitter.com/thefutureofwork



                                                                                                          - 23 -
                                  © Copyright 2011 by The Future of Work…unlimited. All rights reserved
Questions?


   Type your questions into the
   questions pane in the control
   panel -->

                                   Type question here
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                   Click the TRY IT FREE button
                   Use Promo Code: meet

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Managing People You Can't See

  • 1. Managing People You Can’t See James P. Ware, PhD Executive Director The Future of Work…unlimited June 7, 2011 Webinar sponsored by:
  • 2. Questions? Type your questions into the questions pane in the control panel --> Type question here
  • 3. Follow the conversation on Twitter #GoodManager Handles: @thefutureofwork @HarvardBiz @gotomeeting
  • 4. Welcome! Angelia Herrin Harvard Business Review http://hbr.org/ Boston, MA
  • 5. Our Feature Speaker James Ware, PhD The Future of Work…Unlimited www.thefutureofwork.net/ Berkeley, CA
  • 6. Poll Question How many of you are managing people you can’t see? -5- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 7. A Tale of Two Books The Difference -6- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 8. Shift Happens—Again -7- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 9. And the Whole World Has Changed Someone has hit the “Reset” button. -8- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 10. Today’s Agenda Why is remote/mobile What challenges does work growing so a distributed rapidly? workforce present? A conversation about managing remote teams and a distributed workforce How can you keep What does all this remote employees mean for the future of engaged and work? productive? -9- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 11. Work is Evolving How What “work” “work” is gets done Where What “work” workers gets done do - 10 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 12. The “Anywhere Office” is a Reality Today 33% 35% 32% “Third Places” - 11 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 13. The Global Mobile Workforce is Growing Rapidly* Mobile Workers as Percent of Total Workforce 50% 45% Old habits 40% 35% Resistance 35% Scarcity of experts 27% 30% Up-front investment 25% 20% 16% 15% Technology 10% Commute costs 5% ROI 0% Environmental 1 1990 2 1995 3 2000 4 2005 5 2010 6 2015 7 2020 impacts * “Mobile” means working away from office at least two days per week. Source: Future of Work Demographic Projections, 2011 - 12 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 14. But It’s Not Just About Mobility Global Working-Age Population: 1990: 2010: 3.25 billion 4.5 billion 95% of growth occurred in less-developed countries; 67% in Asia - 13 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 15. What is Unique About “Different Places” Work? More task time, less social interaction Fewer Differing accidental languages, meetings social customs, expectations - 14 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 16. Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation Same Time Different Same Different * Adapted from a model first developed by Bob Johansen, Institute for the Future Place - 15 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 17. Employee Engagement The Critical Ingredient Clarity of expectations Regular Rewards for feedback engagement Quality of peer/ Inspirational subordinate leadership relationships - 16 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 18. Engaging Distributed Team Members Lead Team- building exercises Be a Celebrate Teach role life empathy events model Recognize Success - 17 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 19. Forming a Virtual Team Critical Team-Building Activities - 18 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 20. Special Challenges for Globally Distributed Teams Work Time Styles Zones Culture Work Schedules - 19 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 21. Overcoming Differences - 20 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 22. Agree on Tangible Performance Measures for Each Job. . . and Use Them How will we Why does this know it’s being job exist? done well? - 21 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 23. What Does All This Mean for You? Lead by Doing Invest in Appropriate Technologies Embrace Distributed Work - 22 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 24. For Further Information James P. Ware, Ph.D. Executive Director The Future of Work…unlimited Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile jim@thefutureofwork.net Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork - 23 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
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