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Capture Demand


Marriott Site Audience Retargeting Using Criteo




Ready, Aim, Fire … Retarget
       SMX West, San Jose, March 11,


      Product Feed
        Updated
        Monthly


                                                       1
Who is Beeby Clark+Meyler?

• Award winning
  interactive agency
  focused on innovation in
  media.

• Client portfolio includes
  travel, retail, entertainme
  nt, fashion, etc.

           @josephlijo
           @GoBCM
5 Key Considerations for Remarketing /Retargeting


 1.   Build your Audience, then Remarket

 2.   Define Remarketing Strategy

 1.   Deliver Relevant Message to Audience

 2.   Prevent Audience Media Fatigue

 3.   Measure Incremental Benefit




                                                    3
1. Build you Audience then Remarket

            Brand Website              Users Browsing the Web   Build up at least 100K monthly unique
                                                                 visitors to your brand website before
Small Audience = Limited Opportunity                             launching your remarketing campaign
                                                                Larger Audience Size:
                                                                     Higher chances of intercepting
                                                                      the audience on the web after
                                                                      they leave your site
                                                                     More granular segments with
                                                                      targeted messaging
Larger Audience = Bigger Opportunity
                                                                Paid & Organic Search are two key
                                                                 tactics to build your audience pool
                                                                 before remarketing
2. Define Remarketing Strategy

    Identify & Evaluate Consumer Behaviors on your site and begin building a pool of anonymous
    cookies to identify sizeable customer segments to remarket.

1                                                              3




      2
2. Define Remarketing Strategy


                         Before you start, think about
                         what you want the customer to
                         do
                         Think beyond just sales. Get
                         customers or prospects to:
                         - Sign up for email
                         - Provide product reviews
                         - Shop for accessories after purchase

                         Align incentives/offers according
                         to customer value/benefit.
3. Deliver Relevant Message to Audience

  SIMPLE SEGMENTED CREATIVE                         DYNAMIC CREATIVE


               BANNER FOR SEGMENT 1



               BANNER FOR SEGMENT 2



Simple rules-based delivery of pre-      Assembled in real time based on user
existing assets.                         profile.

Suitable for simple product portfolios   Typically pulls site data/imagery/pricing
or where technology issues may
prevent use of more dynamic solutions    Dynamic creative Solutions from
                                         Adacado or Mediamind make this
Still more effective than standard       possible
creative
3. Deliver Relevant Message to Audience | Case Study
         Kinder Care retargeting campaign utilized dynamic, data-driven creative to deliver a
         28% lift in conversions. Messaging was assembled on-the-fly based on user data
         profile.
                                  Site Visitor Data   Featured In Ad        Landing Page


                                      No Data
Previous Site Visitor User Flow




                                     Location
                                       Data



                                     Program
                                       Data


                                     Program
                                       and
                                     Location
4. Prevent Audience Media Fatigue | Manage Frequency


“ I hate those shoes that keep following me around everywhere I go, even on Facebook” –
Anonymous

     Sample Frequency Distribution for Remarketing Campaign   In remarketing campaigns, small
                                                               numbers of users can account for
                                                               a large number of impressions
                                                              Capping or managing your
                                                               frequency level can improve
                                                               reach/ROI and is less annoying to
                                                               consumers
                                                              Experiment with different
                                                               frequency segments to
                                                               determine the optimum rate for
                                                               your brand/product
5. Measure Incremental Benefit | Control vs. Exposed
Study
User Visits            EXPOSED: Always Shown a Client Ad       CONTROL VS. EXPOSED
Music & Arts.com


                                                                                         13.2%
                                                                                      INCREMENTAL




                                                                 Control Exposed

                       CONTROL: Always Shown a PSA Ad



    A control-exposed structure was used to measure the difference in conversion between each
    group. Only the “exposed” group was shown client’s display ad.

    Only the incremental lift was used to calculate program return on advertising spend
5. Measure Incremental Benefit | Impact on Paid
Search
          Impressions                                   Clicks                               Conversions
                                       10X                                       10X
  8X                                   9X                                        9X
  7X                                   8X                                        8X
  6X                                   7X                                        7X
  5X                                   6X                                        6X
  4X                                   5X                                        5X
                                       4X                                        4X
  3X
                                       3X                                        2X
  2X                                   2X                                        2X
  1X                                   1X                                        1X
         2011           2012                     2011            2012                       2011      2012




Overall search activity on branded search terms increased dramatically YOY
• 51% increase in branded searches
• 19.3% increase in clicks
• 51% increase in conversions


           *This data represents brand campaign data for July 1 – September 30 for 2011 and 2012             11
5 Key Considerations for Remarketing /Retargeting


 1.   Build your Audience, then Remarket

 2.   Define Remarketing Strategy

 1.   Deliver Relevant Message to Audience

 2.   Prevent Audience Media Fatigue

 3.   Measure Incremental Benefit




                                                    12
Questions?

             Lijo Joseph
             ljoseph@beebyclarkmeyler.com

             @josephlijo
             @GoBCM

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SMX West 2013 Presentation - Retargeting Best Practices

  • 1. Capture Demand Marriott Site Audience Retargeting Using Criteo Ready, Aim, Fire … Retarget SMX West, San Jose, March 11, Product Feed Updated Monthly 1
  • 2. Who is Beeby Clark+Meyler? • Award winning interactive agency focused on innovation in media. • Client portfolio includes travel, retail, entertainme nt, fashion, etc. @josephlijo @GoBCM
  • 3. 5 Key Considerations for Remarketing /Retargeting 1. Build your Audience, then Remarket 2. Define Remarketing Strategy 1. Deliver Relevant Message to Audience 2. Prevent Audience Media Fatigue 3. Measure Incremental Benefit 3
  • 4. 1. Build you Audience then Remarket Brand Website Users Browsing the Web Build up at least 100K monthly unique visitors to your brand website before Small Audience = Limited Opportunity launching your remarketing campaign Larger Audience Size: Higher chances of intercepting the audience on the web after they leave your site More granular segments with targeted messaging Larger Audience = Bigger Opportunity Paid & Organic Search are two key tactics to build your audience pool before remarketing
  • 5. 2. Define Remarketing Strategy Identify & Evaluate Consumer Behaviors on your site and begin building a pool of anonymous cookies to identify sizeable customer segments to remarket. 1 3 2
  • 6. 2. Define Remarketing Strategy Before you start, think about what you want the customer to do Think beyond just sales. Get customers or prospects to: - Sign up for email - Provide product reviews - Shop for accessories after purchase Align incentives/offers according to customer value/benefit.
  • 7. 3. Deliver Relevant Message to Audience SIMPLE SEGMENTED CREATIVE DYNAMIC CREATIVE BANNER FOR SEGMENT 1 BANNER FOR SEGMENT 2 Simple rules-based delivery of pre- Assembled in real time based on user existing assets. profile. Suitable for simple product portfolios Typically pulls site data/imagery/pricing or where technology issues may prevent use of more dynamic solutions Dynamic creative Solutions from Adacado or Mediamind make this Still more effective than standard possible creative
  • 8. 3. Deliver Relevant Message to Audience | Case Study Kinder Care retargeting campaign utilized dynamic, data-driven creative to deliver a 28% lift in conversions. Messaging was assembled on-the-fly based on user data profile. Site Visitor Data Featured In Ad Landing Page No Data Previous Site Visitor User Flow Location Data Program Data Program and Location
  • 9. 4. Prevent Audience Media Fatigue | Manage Frequency “ I hate those shoes that keep following me around everywhere I go, even on Facebook” – Anonymous Sample Frequency Distribution for Remarketing Campaign In remarketing campaigns, small numbers of users can account for a large number of impressions Capping or managing your frequency level can improve reach/ROI and is less annoying to consumers Experiment with different frequency segments to determine the optimum rate for your brand/product
  • 10. 5. Measure Incremental Benefit | Control vs. Exposed Study User Visits EXPOSED: Always Shown a Client Ad CONTROL VS. EXPOSED Music & Arts.com 13.2% INCREMENTAL Control Exposed CONTROL: Always Shown a PSA Ad A control-exposed structure was used to measure the difference in conversion between each group. Only the “exposed” group was shown client’s display ad. Only the incremental lift was used to calculate program return on advertising spend
  • 11. 5. Measure Incremental Benefit | Impact on Paid Search Impressions Clicks Conversions 10X 10X 8X 9X 9X 7X 8X 8X 6X 7X 7X 5X 6X 6X 4X 5X 5X 4X 4X 3X 3X 2X 2X 2X 2X 1X 1X 1X 2011 2012 2011 2012 2011 2012 Overall search activity on branded search terms increased dramatically YOY • 51% increase in branded searches • 19.3% increase in clicks • 51% increase in conversions *This data represents brand campaign data for July 1 – September 30 for 2011 and 2012 11
  • 12. 5 Key Considerations for Remarketing /Retargeting 1. Build your Audience, then Remarket 2. Define Remarketing Strategy 1. Deliver Relevant Message to Audience 2. Prevent Audience Media Fatigue 3. Measure Incremental Benefit 12
  • 13. Questions? Lijo Joseph ljoseph@beebyclarkmeyler.com @josephlijo @GoBCM

Editor's Notes

  1. Twitter HandleBCM: started in 2005 by 3 industry veterans from the original Modem Media and Digitas. Founder of Modem Media SEM practice (Stuart Meyler). Head creative for Modem Media (Tom Beeby). Focused on innovation in media – from measurement to new concepts in creating media experience. Award winning, etc. Focused on digital mid to large size clients
  2. Slide Notes:
  3. Kinder care and marriott,
  4. Slide Notes: