1. www.driven-solutions.com

2. About us
 Established in 1948
 Driven Solutions is a provider of ancillary products
• Car Club • Vehicle transport
• Travel Insurance • Credit protection
• Travel Protection • Theft protection
• Concierge Services • Expert Opinion℠
• RV Tech support • Lease Wear & Tear
Over $2 billion dollars paid out to customers & dealers

3. About us
 Operate 2 internally-owned, 24x7 call centers,
leveraging proprietary membership system
 75% bilingual staff (English, Spanish and French)
 Customer –centric philosophy
 Custom-tailored programs
Our Brands:bout us

4. Cost Claim’s Fee’s
Partners

5. Network
 Supporting clients and customers 24/7 – Providing the best emergency
service the industry has to offer – drives everything we do, from our call
centers to our towing network to the technology that powers them.
 Prestigious ISO 9001:2000 certification
for the highest information security
practices; PCI compliant and certified
level 1 – Recertification in December
2011.
 Contracted network of 32k towing and
service providers in the US and Canada
 Two fully redundant Data and Call
Centers in Dallas, TX and London, ON–
Not outsourced like competitors
 We service over 10 million customers
This presentation and the information contained in it are the confidential and proprietary work product of Dominion Automobile Association © 2009

6. Scope of services
Class 1 Class 2 Class 3 Class 4 Class 5 Class 6 Class 7 Class 8
6,000 lbs or 6,001 to 10,001 to 14,001 to 16,001 to 19,501 to 26,001 to 33,001 lbs
less 10,000 lbs 14,000 lbs 16,000 lbs 19,500 lbs 26,000 lbs 33,000 lbs and over
We are the only company in the Canada & U.S. to provide service
to all vehicle classifications

7. Industries
Automotive Insurance Affinity Logistics
 OEM’s  Towing & Labor  Banking  Network Mgmt.
 New & Used  Brokers &  Independant  Tow
 F&I Aftermarket Agencies Consumer Lending  Repair
 Retail & Reseller  Storage
Warranty  Auto Lending
Arrangements  Transport
 Maintaince  Products
 Accident
 On Demand  Loyalty Products  Municipalities
 One-Call Accident
Scene  Fleet (Light &
Heavy)
 Claims Mitigation
 Goverment
 Secondary Towing

8. Products
Our emergency road service is a 24/7/365 days a year product.
After all, emergencies don't take a holiday. We offer both standard
and custom programs for vehicles of every weight and
classification: cars, trucks, vans, RVs, buses, motorcycles and
commercial tractor-trailers. Our core roadside assistance service
offers several major benefits including:
 On Demand
 Towing  Travel Insurance
 Winching  Legal defense
 Battery Jump Start  Destination Assistance
 Lockout  Theft Protection
 Tire Change  iPhone applications
 Fuel Delivery

9. Products: Customizable iphone app
 Branded in your company logo / colors
 Location tracking via GPS / Google Maps
 Direct contact to any call center
 Accident / Claims reporting feature (w/ photos)

10. Products
Insurance Services
We’ve managed accident scene towing and removal throughout North
America – assisting our clients customers for over 45 years. Our
disciplined approach to network management has resulted in significant
savings over the past decade.
 Turnkey private label solutions
 Fast, 24/7/365 tow network across U.S. and Canada
 Dedicated case managers internally managed
 Closed-loop process both personalized and automated services
 Secondary towing services
 On-Demand products and pricing
 FNOL – Accident scene services

11. Products
Tires and wheels are where the rubber hits the road. Literally. That's why
Driven Solutions is here to be your customer's tire and wheel protection
provider. Our Tire & Wheel Protection package provides comprehensive
coverage of the owner's vehicle in the event of tire damage resulting
from a road hazard.
 Road Hazard  Deductibles
 Cosmetic tire and wheel coverage  Custom
 Sign and Drive roadside assistance  Reimbursement programs

12. Products
The car key of today has blossomed into an elaborate key fob with
multiple buttons and functionality. Now, each key fob includes a complex
computer chip that makes replacing a lost or stolen key very expensive.
That's why Driven Solutions has developed our Key Fob Replacement
Plan which provides a no-cost guarantee to replace your keys, giving
you peace-of-mind from this very expensive loss.
Key Replacement with Motor Club Benefits:
 Key replacement for your lost, stolen or destroyed keys
 Lost keys will be disabled from starting your vehicle
 Lockout Protection
 24-hour Emergency Roadside Service

13. Products
Our Paintless Dent Repair warranty uses expert body workers and
specialized tools to gently push dented metal back to its original form.
This dent repair warranty seamlessly erases door dings caused by
shopping carts and the carelessness of other people.
What dent repair warranty provides:
 Procedure permanently removes door dings and minor
dents without harming the manufacturer's finish
 No sanding, painting or body fillers
 Repairs are fast & guaranteed

14. Products
Windshield Protection. This comprehensive Windshield Protection
warranty covers the car owner from all cracks, chips and stars on the
front windshield glass. This patented windshield repair process bonds
glass together, restores windshield strength and prevents small cracks
from spreading.
 Repairs cracks
 Fixes stars
 Mends chips
 Improves appearance

15. Questions?
Throughout the years, Driven Solutions has gained a reputation
for nimbleness. We are quick to listen and fast on the uptake.
This has enabled us to tailor our ancillary roadside, automotive
protection, travel club, credit card and insurance products to meet
the unique needs of each of our clients.
Joseph Licciardi, Vice President
Driven Solutions
Office: (214) 570-3038 Mobile: (561) 319-3766
Email : joseph.licciardi@driven-solutions.com
www.driven-solutions.com