The document describes Engagedots, an enterprise business solution from NDOT Technologies. It has over 140 skilled professionals and 400 man years of experience. Engagedots allows businesses to manage their entire operations through a single platform, increasing sales and income with centralized data and support. It features modules for contact management, sales, support tickets, employee management, reports, internal social networking, settings, project management, task management, and employee collaboration.
1. NDOT Technologies
Engagedots
An Enterprise Business Solution from NDOT
2. Eminent Features
• Substantial 4+ years of experience in web-oriented product design
& development and mobile application development
• Cumulative organization experience of 400 man years
• Head quarters occupying 7500 Sq.Ft in Coimbatore city with an
operating office at US and Morroco
• Team of 140+ skilled professionals
• More than 1000+ customers across the globe
3. Engagedots
Engagedots is an enterprise business solution that can manage
entire business through single platform. It can increase the
sales & income with centralized database & good support
system.
The employees can be managed efficiently with task
management and performance management. The project can
be monitored for progress and can be completed within
stipulated time.
4. Engagedots Features
Leverages sales with good support system
User-friendly and intuitive user interface
Suitable for all types of industries including:
IT services
Government
Financial services
Manufacturing
Healthcare
Retail
Education
Media
Best Cloud-based collaboration platforms
Standalone and also supports SaaS model
Supports on various platforms
5. Engagedots Advantages
Adapts with the existing business
Collaboration among employees
Quick decision making
Integrates all departments into single unit
Generates need-specific reports
Append data from other CRM
Manage employees in hierarchal structure
Project & sales automation
Secured access along with effective communication
6. Benefits
Tremendously improve the sales with custom modules
Track down marketing goals and direction
Breakthrough productivity and workflow
Easy customer handling with centralized database
Satisfied customer with personalized service
Easy employee management
Employee collaboration within enterprise
Enterprise-level social networking
Control on completion of assigned task
Detailed report on projects and sales
8. Contacts Management
The contacts module acts as the central database that is accessed
by other modules for proper functioning of Engagedots solution.
The functions include:
Manages centralized contact database
Provides database to follow leads
Database used for communication with clients
Lead status can be viewed at any time
Search the database dynamically
Filter the contact database alphabetically
Sort by field label
9. Contacts Management
The features include:
Contacts can be managed easily with option to edit or delete
All the information like name, title, email, phone number etc can
be recorded
Each contact record can track the complete details of
opportunities, purchases, and invoices
The notes related to the contact can be recorded.
11. Sales Module Features
Features include:
Assign leads
Manage sales leads
Lead generation
Billing and invoice automation
Tickets listing with status
Track projects and tasks
Schedule events or meetings
Record the notes
12. Support and Ticket Management
This module helps to resolve the client's problem swiftly using the right
tools.
Tickets are raised on issues by clients
Tickets are automatically assigned to support agents with powerful
business rules
Tickets are attended by the liable person to solve issue
Manage queries through multiple channels like email, live chat,
help desk, web form, and phone call
FAQ is made available with smart answer recommendations
Helps to build long lasting customer relationship
13. Support and Ticket Management
Features include:
Track ticket status till the closure
Client contact information handling
Route or assign tickets
Set ticket types and priority
Monitoring tickets closely
Email notification
Support via phone, email, skype
14. Employee/Account Management
The employee management module manages the complete
details of the employees like name, roles, responsibilities etc
in a hierarchy model in the enterprise level.
Team level hierarchy
Level-wise employee details
Centralized employee database
Keeps track of employee leads, contacts, opportunities,
purchases and projects
Notes can be included for each entry
15. Employee/Team Management
Features include:
Manage employees in hierachial manner
View the tree structure
Record employee personnel information
Monitor each employee's status
Keep track of particular employee's leads, contacts,
opportunities, purchases, and projects
Option to edit or delete employee records
16. Reports Management
Reports are essential tools to get insight of various facts using data
and understand the relationship among the data
Functions include:
Reports to monitor task progress and completion
Sales report to get status of the lead and percentage of
conversion
Work status report to monitor work progress
Track on enterprise activities with chart wise reports like pie
chart, bar diagram and more
17. Reports Management
Features include:
Prepare reports with editable fieldset by selecting the fields
required.
Add or view reports
Filter the reports based on field value
Avoid redundancy of data
Pictorial charts for better understanding
Periodical reports for closely monitoring the business activities
18. Internal Social Network
The internal social interaction helps to build a corporate community within
the organization that can enable better decision making and problem
solving.
Profiles are created for each employee to communicate with his
colleagues within enterprise
Get updates about colleagues and share ideas and interest
View profile, post on wall, update status, search people
Import all the contact information like email id, phone number etc
Helps to establish a social connect
19. Internal Social Network
Features include:
Detailed profile management
Add friends
Secured messaging and socializing
Calendar option to note events
My task list to view status of work
Update status message
Include photo, video, or link with status message
Restrict message view only to friends, only me, and
everyone
20. Settings
The settings panel allows to manage the entire business as well
as the Engagedots business solutions to function properly.
The features of Settings panel include
The hierachical organization tree structure can be
managed with dynamic role definition
Editable readymade email templates are made available
with option to track changes
Control parameters are available for internal/external
access
21. Settings
The features of Settings panel include
Every employee can be vested with limited powers and
permission to access the application
The dashboard of each empolyee is role-based
The application is made secured with authorized access
set by administrator
The language can be set using settings panel
The SMTPsettings can be defined
22. Project Management
The projects can be handled easily by Engagedots with complete
control over project execution and completion.
The functions of project management includes:
The whole projects can be assigned or can be divided and
assigned as tasks
Multiple projects can be handled simultaneously
The work progress can also be monitored with regular
events like meetings
The status of work or task completion is indicated by the
progress bar
23. Project Management
The functions of project management includes:
The summed up progress bar of each employee associated
with projects indicates project status
The project hours can be edited by authorized persons
Project-related documents and notes can be managed in
this module
Events like meetings can be scheduled to monitor project
progress
24. Task Management
The task management module assigns task to employees and keeps
track on the project
Functions include:
Tasks are assigned level-wise to employees
Progress of the task is monitored
The completion of the task is measured in percentage
Work progress is reflected on team level as well as individual
Module aids to have complete control over the project
Multiple task handling
26. Task Management
Features include:
Option to add, edit, or delete task
Set priority and status
Have checklist of tasks
Filter task based on status
Search the records based on task/email
Reduced project administration overhead
Control on project progress
Monitor resource utilization
27. Employee Collaboration
Social networking within the enterprise level allows for best
employee collaboration.
Corporate private network within the organization
Dynamic knowledge-based database
Quick access to needed information
Share documents and ideas
Assist for better decision making
Solve issues quickly
Manage easy work flow
28. Employee Collaboration
Features include:
Advantage of enterprise social networking
Post on wall
Enterprise micro blogging
Likes, comments, link sharing
Easy updates on people and projects
Share ideas and feedback
29. Strength
• Proficient field knowledge
• Cost effective solutions
• Experienced professionals
• Fast turn-around time
• Bug-free application development
• Technical support to customers round the clock
30. Contact
Morocco
Chahir Driss
India Corporate HQ: M.D Super Trade
NDOT Technologies Pvt Ltd, Mag. 7 IMM. ALI
Site No.7, Block No.3, 171 BIS RUE MOHAMED EL BEQAL
Maruthamalai Road, GUELIZ , MARRAKECH 40000
Coimbatore - 641 041, India. MOROCCO
Email: d.chahir@ndot.in
Phone : +212 (0)6 58 58 5000
US Office: +1 (323) 982-8943.
Head Office: +91 422-434-2519.
Email: contact-sales@ndot.in Bahrain
Skype: nandakumar.online Ashish Thomas Mathew
Buidling 929, Road 2919
Manama
US Operation Kingdom of Bahrain
NDOT LLC, ashish.mathew@ndot.in
1628 Oak Tree Rd STE 9Edison, Phone: +97334313532
NJ 08820
Phone: +1 (323) 982-8943