The document discusses trends in the information governance industry and ways to stay updated on the latest developments. It covers popular topics being discussed such as artificial intelligence, privacy laws, automation, and new standards. Conferences and professional chapters are focusing on AI, privacy, cloud migrations, and developing maturity in records and information governance programs. The document provides recommendations for additional learning resources like online groups, associations, solution providers, and social media channels.

1. Winning at Work:
Industry Trends to
Keep Your Skills Sharp
Jesse Wilkins
President and Principal Consultant
WIN WITH IG!
September 19, 2023

2. Agenda
• What’s Going On in the Industry?
• What are People Talking About?
• Where Can You Learn All the Things?

3. CHATGPT!!!!1!!
• It’s really good at the things it’s
good at
• It’s really, really so-so at most of the
things we think it’s good at
• It makes stuff up!
• (And it’s not just ChatGPT – it’s
generative AI writ large.)

4. Artificial Intelligence
• Wait – isn’t that ChatGPT?
• AI everywhere
• AI + process automation
• AI governance in the context of
privacy

5. Privacy
• Connecticut Personal Data
Privacy and Online
Monitoring Act
• 12 other states, most
recently Delaware on
September 11, 2023
• Lots of nuance in what
each covers

6. Privacy
• What counts as personal data
• What counts as a sale
• Purpose
• Minimization
• Disposition
• Employee privacy

7. Automation
• Process automation
• IG/RIM process automation
• Leveraging AI for automation
• E.g., Microsoft Syntex +
Purview

8. Standards
• ISO 24143:2022
• Information governance concepts and principles
• ISO/IEC 27557:2022
• Application of ISO 31000:2018 for organizational
privacy risk management
• ISO/IEC 27559:2022
• Privacy enhancing data de-identification
framework
• ISO/IEC 38507:2022
• Governance implications of the use of artificial
intelligence by organizations
• NIST Privacy Framework
• https://www.nist.gov/privacy-framework

9. Standards in
Development
• ISO/CD TS 7538
• Technical specification on how to manage
retention & disposition processes
• ISO/CD TR 8344
• Issues and considerations for managing records
in structured data environments
• ISO/DIS 18128
• Risk assessment for records management
• ISO/WD TR 24332
• Blockchain and Distributed Ledger Technology in
relation to authoritative records, records
systems, and records management

10. Agenda
• What’s Going On in the Industry?
• What are People Talking About?
• Where Can You Learn All the
Things?

11. But First, a Caveat
• Some of this is skewed by who is
“on the circuit”
• Has something to say
• Willing to say it, often for free
• Has the time and availability to say it
• “Known” commodity

12. Conferences –
Key Themes
• Conferences generally
follow industry trends
• AI and GenAI were
everywhere
• M365 governance,
especially Teams
• Governance of messaging
and collaboration apps

13. Conferences – Key Themes
• Privacy
• Intersection of privacy and IG/RM
• Tech threats to privacy
• Balancing marketing & personalization with privacy
• Migrating, e.g. from shared drive, to the cloud, to M365

14. Conferences – Key
Themes
• Program development and
maturation
• Inventories and data maps
• Developing/updating policies
and procedures
• Dealing with physical records
• The importance of cross-
disciplinary collaboration
• IT, RIM, risk, privacy, legal, etc.

15. Conferences – Key
Themes
• Personal professional
development in IG/IM/RM
• Overall needs and strategies
for PD
• Certifications
• Soft/professional skills, e.g.,
change management
• Transitioning from RM to IG

16. Chapters - Overview
• Analysis of nearly 800 industry events
from previous 12 months
• 65% ARMA chapter meetings
• 20% other association events
• 15% conferences and vendor events

17. Chapters –
Key Themes
• Several key topics were covered every single
month:
• General RM/IG topics including case
studies (22.8%)
• Privacy (14.8%)
• M365 – numerous different angles (7.7%)
• AI (including ChatGPT and generative AI)
(7.0%)
• Soft skills (usually change management or
project management) (6.8%)
• Cybersecurity (4.4%)
• Structured data (3.2%)
• These topics accounted for 66.7% of the
events analyzed

18. Chapters – Key Themes
Lots of joint events Lots of social events A fair number of
tours

19. Agenda
• What’s Going On in the Industry?
• What are People Talking About?
• Where Can You Learn All the
Things?

20. Google it!

21. My Events Listing
• As comprehensive as I
can make it
• Help me help you!

22. Twitter X
• Curate a Twitter
“must-follow” list
• Follow who they
follow!

23. LinkedIn
• Same as X – curate
a list and follow
who they follow
• Join relevant
groups
• Search for stuff!
• LinkedIn Learning
(premium)

25. Other Groups and Associations
Check out what AIIM is
covering in its webinars
and conferences
Ditto IAPP, ACEDS,
NAGARA, etc.
Look at what government
groups are presenting on
Google “[topic] +
association” to find new
associations or focuses

26. Solution
Providers
• Webinars
• Case studies
• Look at the events they
are participating in and
what those events are
covering

27. Where Do YOU Go to Learn?

29. For More
Information
Jesse Wilkins
President, Athro Consulting
https://www.athroconsulting.com
jesse.wilkins@athroconsulting.com
LinkedIn:
https://www.linkedin.com/in/jessewilkins
Twitter: @jessewilkins