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The booking engine that will
boost your conversion rate
1Thursday, March 3, 2016
Joan Baylina Jr. CEO
www.mastercamping.com
joan@masterasp.com
Jordi Baylina CTO
www.mastercamping.com
jordi@masterasp.com
www.mastercamping.com Girocamping, 2016 2
A new Online Booking Engine
● Highlights:
○ Over 67000 online reservations closed in 2015.
○ Over 15 years since the first online booking engine.
○ Rewritten from scratch to gain flexibility and adding new features.
● Objectives
○ Increasing the conversion rate of the direct sales channel.
○ Work thoroughly cross-selling
○ Flexible management: type of accommodation, products, prices and promotions
○ Integration with each Web "look & feel".
○ Save work in camping reception: budget generation and streamlining the check in
process.
www.mastercamping.com Girocamping, 2016 3
How it works?
www.mastercamping.com Girocamping, 2016 4
Real Time Booking Engine
www.mastercamping.com Girocamping, 2016 5
● Ensures maximum physical capacity of
camping accommodations.
● Flexible pricing based on the number of
accommodations, guests and their ages.
● Cross-selling:
○ Example 1: We can provide a cot if a baby comes.
○ Example 2: Offer a ski pass if were are in ski
season.
○ Example 3: Offer cancellation insurance if the
booking is made with enough anticipation.
Ages holders and companions
www.mastercamping.com Girocamping, 2016 6
Sale of the same accommodation with different rates
www.mastercamping.com Girocamping, 2016 7
Selling the same product with different accommodation
types
www.mastercamping.com Girocamping, 2016 8
Advanced Integration with the planning of
availability
● Reservations are inserted directly into the
planning.
● Camping sets priority for filling specific
accommodations first.
● Specific accommodations can be blocked
during a certain period of time.
● 100% Compatible with current quotas to
agencies and tour operators.
www.mastercamping.com Girocamping, 2016 9
Planning and optimization of conditions
Other booking conditions can be set: minimum and maximum days of stay,
specific days of arrival and departure, full weeks only, etc.
www.mastercamping.com Girocamping, 2016 10
Payment Policy
The amount of the payment in advance is configurable based on:
● Booking date.
● Arrival day.
● Days remaining until the arrival.
Example:
● Camping not accepting transfers for last minute bookings
www.mastercamping.com Girocamping, 2016 11
Promotional codes
Avoid asking "Do you have promotional code?”
How do we do it?
Generating unique URLs that allow us to:
● Show only specific products.
● Show specific promotions based on customer language.
● Associate a promotional code with a banner / flyer.
● Promotional code associated to each customer via email
marketing campaign.
● Generate “one-time discount” promotional code.
www.mastercamping.com Girocamping, 2016 12
New system of discounts Master Camping.
● Discounts associated with a product (or pack).
● Discount for prompt payment.
● Early bird discount.
● Last minute discount.
● Discount depending on number of adults and children.
● Discount depending on dates and length of stay (Example: 10% discount for
stays longer than 7 nights)
● Discount according to the method of payment.
● Discounts associated only with a particular concept (free wifi)
www.mastercamping.com Girocamping, 2016 13
Configuration is done through the web
www.mastercamping.com Girocamping, 2016 14
Integrated with Google Translate
www.mastercamping.com Girocamping, 2016 15
Integrated with booking cancellation insurances
● Billing a percentage of reservation or according to a
predetermined step
● Opt-in / Opt-out.
● Offered automatically to customers who reserve with a certain
anticipation.
● Full payment is made, regardless the percentage of the payment
in advance.
www.mastercamping.com Girocamping, 2016 16
Custom widgets. "One click" booking.
www.mastercamping.com Girocamping, 2016 17
Detailed Billing information
www.mastercamping.com Girocamping, 2016 18
Optional SSL Certificate for your domain.
www.mastercamping.com Girocamping, 2016 19
Why Responsive? "mobile / tablet"
www.mastercamping.com Girocamping, 2016 20
100% Responsive. Desktop / Tablet / Mobile
www.mastercamping.com Girocamping, 2016 21
Integration with Google Analytics
www.mastercamping.com Girocamping, 2016 22
Multitrack. Attribution model made easy
12/01/16 14:40 Adwords campaign (Costa brava NL)
13/1/16 13:58 Newsletter January
18/01/16 14:12 ACSI
18/01/16 14:55 ADAC
22/01/16 14:32 Direct
22/01/16 21:14 Facebook. Post “Dawn” 18/01
22/01/16 22:34 Reservation done. Mr Joseph Mooz
(id: 2934), Buungalow 4 Pax 12/07 to
19/07
www.mastercamping.com Girocamping, 2016 23
Campsites with the new booking engine already running:
Coming next:
24
Joan Baylina Jr. CEO
www.mastercamping.com
joan@masterasp.com
Jordi Baylina CTO
www.mastercamping.com
jordi@masterasp.com

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Master Booking - v4 by Master Camping

  • 1. The booking engine that will boost your conversion rate 1Thursday, March 3, 2016 Joan Baylina Jr. CEO www.mastercamping.com joan@masterasp.com Jordi Baylina CTO www.mastercamping.com jordi@masterasp.com
  • 2. www.mastercamping.com Girocamping, 2016 2 A new Online Booking Engine ● Highlights: ○ Over 67000 online reservations closed in 2015. ○ Over 15 years since the first online booking engine. ○ Rewritten from scratch to gain flexibility and adding new features. ● Objectives ○ Increasing the conversion rate of the direct sales channel. ○ Work thoroughly cross-selling ○ Flexible management: type of accommodation, products, prices and promotions ○ Integration with each Web "look & feel". ○ Save work in camping reception: budget generation and streamlining the check in process.
  • 4. www.mastercamping.com Girocamping, 2016 4 Real Time Booking Engine
  • 5. www.mastercamping.com Girocamping, 2016 5 ● Ensures maximum physical capacity of camping accommodations. ● Flexible pricing based on the number of accommodations, guests and their ages. ● Cross-selling: ○ Example 1: We can provide a cot if a baby comes. ○ Example 2: Offer a ski pass if were are in ski season. ○ Example 3: Offer cancellation insurance if the booking is made with enough anticipation. Ages holders and companions
  • 6. www.mastercamping.com Girocamping, 2016 6 Sale of the same accommodation with different rates
  • 7. www.mastercamping.com Girocamping, 2016 7 Selling the same product with different accommodation types
  • 8. www.mastercamping.com Girocamping, 2016 8 Advanced Integration with the planning of availability ● Reservations are inserted directly into the planning. ● Camping sets priority for filling specific accommodations first. ● Specific accommodations can be blocked during a certain period of time. ● 100% Compatible with current quotas to agencies and tour operators.
  • 9. www.mastercamping.com Girocamping, 2016 9 Planning and optimization of conditions Other booking conditions can be set: minimum and maximum days of stay, specific days of arrival and departure, full weeks only, etc.
  • 10. www.mastercamping.com Girocamping, 2016 10 Payment Policy The amount of the payment in advance is configurable based on: ● Booking date. ● Arrival day. ● Days remaining until the arrival. Example: ● Camping not accepting transfers for last minute bookings
  • 11. www.mastercamping.com Girocamping, 2016 11 Promotional codes Avoid asking "Do you have promotional code?” How do we do it? Generating unique URLs that allow us to: ● Show only specific products. ● Show specific promotions based on customer language. ● Associate a promotional code with a banner / flyer. ● Promotional code associated to each customer via email marketing campaign. ● Generate “one-time discount” promotional code.
  • 12. www.mastercamping.com Girocamping, 2016 12 New system of discounts Master Camping. ● Discounts associated with a product (or pack). ● Discount for prompt payment. ● Early bird discount. ● Last minute discount. ● Discount depending on number of adults and children. ● Discount depending on dates and length of stay (Example: 10% discount for stays longer than 7 nights) ● Discount according to the method of payment. ● Discounts associated only with a particular concept (free wifi)
  • 13. www.mastercamping.com Girocamping, 2016 13 Configuration is done through the web
  • 14. www.mastercamping.com Girocamping, 2016 14 Integrated with Google Translate
  • 15. www.mastercamping.com Girocamping, 2016 15 Integrated with booking cancellation insurances ● Billing a percentage of reservation or according to a predetermined step ● Opt-in / Opt-out. ● Offered automatically to customers who reserve with a certain anticipation. ● Full payment is made, regardless the percentage of the payment in advance.
  • 16. www.mastercamping.com Girocamping, 2016 16 Custom widgets. "One click" booking.
  • 17. www.mastercamping.com Girocamping, 2016 17 Detailed Billing information
  • 18. www.mastercamping.com Girocamping, 2016 18 Optional SSL Certificate for your domain.
  • 19. www.mastercamping.com Girocamping, 2016 19 Why Responsive? "mobile / tablet"
  • 20. www.mastercamping.com Girocamping, 2016 20 100% Responsive. Desktop / Tablet / Mobile
  • 21. www.mastercamping.com Girocamping, 2016 21 Integration with Google Analytics
  • 22. www.mastercamping.com Girocamping, 2016 22 Multitrack. Attribution model made easy 12/01/16 14:40 Adwords campaign (Costa brava NL) 13/1/16 13:58 Newsletter January 18/01/16 14:12 ACSI 18/01/16 14:55 ADAC 22/01/16 14:32 Direct 22/01/16 21:14 Facebook. Post “Dawn” 18/01 22/01/16 22:34 Reservation done. Mr Joseph Mooz (id: 2934), Buungalow 4 Pax 12/07 to 19/07
  • 23. www.mastercamping.com Girocamping, 2016 23 Campsites with the new booking engine already running: Coming next:
  • 24. 24 Joan Baylina Jr. CEO www.mastercamping.com joan@masterasp.com Jordi Baylina CTO www.mastercamping.com jordi@masterasp.com