Tom Morgan - July 29, 2014 - From Chaos to Collaborative Communities

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JAX Chamber IT Council

Transformations: From Chaos to Collaborative Communities

Technology

Transformations: Chaos to
Collaborative Communities

Topics
▪ What's the problem?
▪ Our wins
▪ Starting sustainable change
▪ Our transformation
▪ Results

What's the Problem?
What we’ve been doing is no longer working

Unable to fix dysfunction
Kill the product!?

Transformation change needed
Quick fixes failed

“We love Scrum”
“Testers are finally part of the team”
“Quick responses from Product Owner speeds
our development cycle”
-Team Members

“Quality has improved significantly”
- QA Manager

“My workload has decreased by 50% with Scrum”
“I get to see results every few weeks”
“They are working as a team”
“I don’t even read the documentation anymore.”
- Product Owner

Production Release Frequency
Business agility discovered
3 ½
years
3 times
per year
Monthly!

What’s the beginning of sustainable change?

What’s the beginning of sustainable change?
You Are

Learn agile
Or find an agile expert to help

Work from two directions
Change
championing
Daily coaching
team

Prepare
Yourself
Agile
Ongoing
improvement
Leadership
Agent of
change

Penetrate organization layers
Executives
Managers
Team
Buy-in

Initial momentum
▪Possibly hardest part
▪Get just enough support, then go for it
▪Use the roadmap

Team Kickoff – Learning starts
Collaborative Community Genesis

A journey, not a destination
Transformation is a process

Agile coaching path
Learn
Train
Convince
Lead
Coach

Tools automate lifecycle elements
What about the tools?

Tools automate lifecycle elements
What about the tools?
A fool with a tool is still a fool

Our tool approach
Migrate as
needed and
ready
Try to use current
tools – or none
Individuals and Interactions
Priority
Agile Practices Underway

Our tool transitions
Purpose Start Migration
Backlogs ClearQuest Team Concert
SCM ClearCase Team Concert
Builds ManualAnt and Build Forge scripts Team Concert
Manual testing Quality Manager w/Team Concert
Automated testing NA/FunctionalTester FunctionalTester
Requirements Word Docs in ClearCase
Requirements Manager
evaluation
Agile devOps NA Target UrbanCode

Collaborative
Communities
Cross-
functional
Teams
Tools
Focus on
Work Items
Friendly
Cooperation
Scrum
Framework

Chaos is Gone!
Product
Costs down
Quality up
Opportunity up
Customer satisfaction up
Teams
Dysfunction down
Continuously improving
Predictability up
Faster, more reliable estimates
Doing more with less
Individuals
Happiness up
Transparency up
Productivity up
Collaboration up
Cooperation up

Tom Morgan
temx@bellsouth.net
50
Questions?

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Tom Morgan - July 29, 2014 - From Chaos to Collaborative Communities

1. Tom Morgan temx@bellsouth.net JaxChamber Information Technology Council July 29, 2014

2. Transformations: Chaos to Collaborative Communities

3. Topics ▪ What's the problem? ▪ Our wins ▪ Starting sustainable change ▪ Our transformation ▪ Results

4. What's the Problem?

5. What's the Problem? What we’ve been doing is no longer working

6. A simple exercise

7. Evidence

8. Evidence

9. Evidence

10. Evidence

11. Unable to fix dysfunction Kill the product!?

12. Transformation change needed Quick fixes failed

13. Our wins Positive Outcomes

14. #1in customer satisfaction

15. 62% under budget

16. “We love Scrum” “Testers are finally part of the team” “Quick responses from Product Owner speeds our development cycle” -Team Members

17. “Quality has improved significantly” - QA Manager

18. “My workload has decreased by 50% with Scrum” “I get to see results every few weeks” “They are working as a team” “I don’t even read the documentation anymore.” - Product Owner

19. Visibility

20. Visibility

21. Predictable “constant pace”

22. Production Release Frequency Business agility discovered 3 ½ years 3 times per year Monthly!

23. What’s the beginning of sustainable change?

24. What’s the beginning of sustainable change? You Are

25. Preparation

26. Learn agile

27. Learn agile Or find an agile expert to help

28. What is Agile?

29. Agent of change

30.

31. Work from two directions Change championing Daily coaching team

32. Some help on bringing change

33. Prepare Yourself Agile Ongoing improvement Leadership Agent of change

34. Our transformation

35. Evidence Problem Roadmap Solution

36. Penetrate organization layers Executives Managers Team Buy-in

37. Initial momentum ▪Possibly hardest part ▪Get just enough support, then go for it ▪Use the roadmap

38. Our transformation roadmap

39. Team Kickoff – Learning starts Collaborative Community Genesis

40. Boot camps

41. A journey, not a destination Transformation is a process

42. Agile coaching path Learn Train Convince Lead Coach

43. What about the tools?

44. Tools automate lifecycle elements What about the tools?

45. Tools automate lifecycle elements What about the tools? A fool with a tool is still a fool

46. Our tool approach Migrate as needed and ready Try to use current tools – or none Individuals and Interactions Priority Agile Practices Underway

47. Our tool transitions Purpose Start Migration Backlogs ClearQuest Team Concert SCM ClearCase Team Concert Builds ManualAnt and Build Forge scripts Team Concert Manual testing Quality Manager w/Team Concert Automated testing NA/FunctionalTester FunctionalTester Requirements Word Docs in ClearCase Requirements Manager evaluation Agile devOps NA Target UrbanCode

48. Results

49. Collaborative Communities Cross- functional Teams Tools Focus on Work Items Friendly Cooperation Scrum Framework

50. Chaos is Gone! Product Costs down Quality up Opportunity up Customer satisfaction up Teams Dysfunction down Continuously improving Predictability up Faster, more reliable estimates Doing more with less Individuals Happiness up Transparency up Productivity up Collaboration up Cooperation up

51. Tom Morgan temx@bellsouth.net 50 Questions?

52. Thank You!

Tom Morgan - July 29, 2014 - From Chaos to Collaborative Communities

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