1. XaSystems .
ITIL Consultants • Accredited ITIL Education Provider
ITIL v 3.0 Quick Reference Card
ITIL version 3 has arrived! With it comes an emphasis on service orientation, a perspective sometimes overlooked when considering the very
popular process-centric Service Support and Service Delivery portions of the original library. ITIL v3 repackages the library - making greater use of
its content - into a full lifecycle view. There is a real focus on the alignment of IT with the Business, on the management of IT throughout the entire
service lifecycle, and on the importance of creating business value.
The New Books... What’s Inside...
Service Strategy A guide to developing the principles of service
Business Service Management management into a strategic asset. The framework
Portfolio Management will help develop internal and external markets,
Risk Management service assets, the service catalog, and
Organizational Development implementation strategies.
Financial Management
Service Design A guide to developing services and service
Service Level Management management. The framework will assist in the
Availability Management development of valuable, recoverable customer
Information Security Management services with achievable levels, standards, and
Supplier Management regulations. The design guidance will process service
Capacity Management strategies into a catalog of managed services.
IT Service Continuity Management
Service Transition A guide to developing the methods for transitioning
Change Management requests for changes to the developed services into
Asset and Configuration Management the live environment. The framework will assist in the
Release and Deployment Management development of processes that minimize disruption
Service Validation and Testing to the environment through the establishment of
Evaluation controlled processes developed from the
Knowledge Management requirements in the Strategy framework and created
from the design framework.
Service Operations A guide to developing the practices involved in the
Incident Management management of service operations. The framework
Problem Management will provide methods to stabilize services and allow ©2007. Xa Systems, LLC. All rights reserved. 200707EDU01
Event Management for changes. Proactive and reactive control
Request Fulfillment perspectives are illustrated and management is given
Access Management the information to make more intelligent decisions to
optimize the service lifecycle.
Continual Service Improvement A guide to developing the skills necessary to shape
the quality of the service delivery and increase the
value of the service to the customer; the framework
utilizes ISO models as the feedback system.
Xa Systems, LLC 1033 Sterling Road Suite 204 Herndon, VA 20170
(703) 766-5049 www.xasystems.com info@xasystems.com

2. XaSystems .
ITIL Consultants • Accredited ITIL Education Provider
ITIL v 3.0 Quick Reference Card
From Version 2 to Version 3: Where is it Now?
Service Strategy
Business Service Management
Portfolio Management
Risk Management
Organizational Development
Financial Management
Version 2
Service Design
Service Catalog Management
Service Delivery Book Service Level Management
Service Level Management Capacity Management
Financial Management Availability Management
It Service Continuity Management
Capacity Management Information Security Management
Availability Management Supplier Management
Service Transition
Transition Planning & Support
Change Management
Service Asset and Configuration Management
Release and Deployment Management
Version 2 Service Validation and Testing
Evaluation
Knowledge Management
Service Support Book
Service Desk Function Service Operations
Event Management
Incident Incident Management
Incident Service Request Request Fulfillment
Problem Problem Management
Configuration Access Management ©2007. Xa Systems, LLC. All rights reserved. 200707EDU01
Operational Activities
Change Service Desk Function
Release
Continual Service Improvement
7 Step Improvement Process
Service Reporting
Service Measurement
Return on Investment for CSI
Business Questions for CSI
denotes new concept in version 3 Relationship Management
Xa Systems, LLC 1033 Sterling Road Suite 204 Herndon, VA 20170
(703) 766-5049 www.xasystems.com info@xasystems.com