Field research (ethnographic research) is a vital first step when designing solutions for staff working in challenging environments. This includes healthcare staff, call centre workers, and other front-line staff. (Presentation by James Robertson at World Usability Day 2013 in Canberra, Australia.)
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The importance of field research when designing for health workers
1. The importance of
field research when
designing for health
workers
James Robertson, Step Two Designs
jamesr@steptwo.com.au // @s2d_jamesr
Step Two Designs (www.steptwo.com.au)
November 2013
2. “ In 2001, our first
intranet project was
with Hunter Health …
”
Step Two Designs (www.steptwo.com.au)
November 2013
30. Field research and
UX can save lives!
Step Two Designs (www.steptwo.com.au)
November 2013
31. www.steptwo.com.au/papers
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Email: jamesr@steptwo.com.au
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Step Two Designs (www.steptwo.com.au)
November 2013