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How design is transforming
    modern intranets

James Robertson, Step Two Designs

    Email: jamesr@steptwo.com.au
          Twitter: s2d_jamesr
Intranets must be more than “that place
                          you store boring documents”
Step Two Designs (www.steptwo.com.au)                 November 2012
The enterprise experience (EX)
                                            for staff is often awful




Step Two Designs (www.steptwo.com.au)                            November 2012
social
              collaboration                                 mobile




                                          intranets
                                        are changing

                    budget                      staff       new ways
                   pressures                 expectations   of working

Step Two Designs (www.steptwo.com.au)                                November 2012
Design and usability can
                                        transform how we work




Step Two Designs (www.steptwo.com.au)                       November 2012
Getting the fundamentals right
BAT

Step Two Designs (www.steptwo.com.au)         November 2012
Stockland
Step Two Designs (www.steptwo.com.au)               November 2012
CBA
                                        Open University (UK)




Step Two Designs (www.steptwo.com.au)                          November 2012
Card sorting

Step Two Designs (www.steptwo.com.au)             November 2012
Tree testing

Step Two Designs (www.steptwo.com.au)             November 2012
Usability testing

Step Two Designs (www.steptwo.com.au)                November 2012
Step Two Designs (www.steptwo.com.au)   November 2012
Designing enterprise systems
Coca-Cola Enterprises



Step Two Designs (www.steptwo.com.au)                           November 2012
Coca-Cola Enterprises



Step Two Designs (www.steptwo.com.au)                           November 2012
Coca-Cola Enterprises



Step Two Designs (www.steptwo.com.au)                           November 2012
Coca-Cola Enterprises
Step Two Designs (www.steptwo.com.au)                           November 2012
Framestore
Step Two Designs (www.steptwo.com.au)        November 2012
Framestore
Step Two Designs (www.steptwo.com.au)        November 2012
Framestore
Step Two Designs (www.steptwo.com.au)        November 2012
Award-winning
Government intranets
NSW Dept of Education
                                                                (NSW DEC)
Step Two Designs (www.steptwo.com.au)                           November 2012
NSW Dept of Education
                                                                (NSW DEC)
Step Two Designs (www.steptwo.com.au)                           November 2012
NSW Dept of Education
Step Two Designs (www.steptwo.com.au)
                                                                (NSW DEC)   November 2012
CRS Australia
Step Two Designs (www.steptwo.com.au)   November 2012
CRS Australia
Step Two Designs (www.steptwo.com.au)   November 2012
CRS Australia
Step Two Designs (www.steptwo.com.au)   November 2012
CRS Australia

Step Two Designs (www.steptwo.com.au)          November 2012
CRS Australia

Step Two Designs (www.steptwo.com.au)         November 2012
CRS Australia

Step Two Designs (www.steptwo.com.au)         November 2012
CRS Australia

Step Two Designs (www.steptwo.com.au)         November 2012
Having an impact
For a new solution (or upgrade) in the next six months:


    1 >> Can we make it simpler?

    2 >> Does it make smart use of technology?

    3 >> Does it meet the needs of staff?

    4 >> Is it beautifully designed?
Step Two Designs (www.steptwo.com.au)                       November 2012
2013Intranet Innovation Awards



            Register your interest, and be reminded:
            www.steptwo.com.au/iia


            Opens for entries in April 2013

Step Two Designs (www.steptwo.com.au)                   November 2012
James Robertson, Step Two Designs

        Email: jamesr@steptwo.com.au
        Twitter: s2d_jamesr
        Website: www.steptwo.com.au
        Blog:
         www.steptwo.com.au/columntwo
        Articles:
         www.steptwo.com.au/subscribe




Step Two Designs (www.steptwo.com.au)   November 2012

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How design is transforming modern intranets

Editor's Notes

  1. Beyond core corporate content, the intranet can also be used to deliver key business content. In this case, information on how to process claims in an insurance company; performance support; particular focus on front-line staff.