SIAM (Service Integration and Management) is an evolution of service management that focuses on managing multi-provider environments through collaboration and an end-to-end perspective. It is a response to more complex sourcing environments and is essential for managing cloud services. SIAM involves defining roles and governance, mapping existing services, selecting providers, and transitioning to the new model through an iterative process of discovery, planning, implementation, and improvement. The upcoming SIAM Professional Body of Knowledge will provide an in-depth look at what is involved based on the Foundation Body of Knowledge roadmap.

1. 1 | SIAM Professional - ITSMF17 - 20 November
SIAM
The GOOD, the BAD
… the OBLIGATORY
and the VIRTUOUS

2. 2 |
The BAD – SIAM is NOT …
• The former name of Thailand
o Well it is, but ..
• A silver bullet
• A replacement of ITIL®
• A fad
SIAM Professional - ITSMF17 - 20 November
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

3. 3 |
The GOOD – SIAM is …
• An evolution of service management
• An approach to multi-provider management
o Not (only) from a contractualsupplier management perspective
o But including collaboration, and end-to-end focus into the ‘core’
• A functionalstructuralorganisational approach
SIAM Professional - ITSMF17 - 20 November

4. 4 |
SIAM Layers
SIAM Professional - ITSMF17 - 20 November
Service Integration and Management (SIAM®) Foundation Body of Knowledge Version 1.0 - Figure 2

5. 5 |
The OBLIGATORY – SIAM is …
• A response to more complex sourcing environments
• Essential in a ‘digital first’ world
o Necessary for cloud services
• Part of the skillset of an ITSM professional
SIAM Professional - ITSMF17 - 20 November

6. 6 |
SIAM History
• Origins in the mid-2000s
• 2015 White Paper(s)
• 2016 Foundation BoK
• 2017 Foundation Accreditation
SIAM Professional - ITSMF17 - 20 November

7. 7 |
The VIRTUOUS – Next steps …
• The upcoming SIAM Professional BoK
o Will bring in-depth look at what is involved
o Based around the Foundation BoK SIAM Roadmap
• Ready for the modern challenges
o eSM
o VeriSM
SIAM Professional - ITSMF17 - 20 November

8. 8 | SIAM Professional - ITSMF17 - 20 November
SIAM Implementation Roadmap
4 Iterative stages:
• Discovery and Strategy
• Plan and Build
• Implement
• Run and Improve

9. 9 | SIAM Professional - ITSMF17 - 20 November
Discovery
and Strategy
• Define strategic objectives
• Define governance requirements
• Define roles and responsibilities
• Map the existing services
• Understand the marketplace

10. 10 | SIAM Professional - ITSMF17 - 20 November
Examples

11. 11 | SIAM Professional - ITSMF17 - 20 November
Plan and Build
• Detailed SIAM model
• Appoint providers
• Plan for transitionretirement

12. 12 | SIAM Professional - ITSMF17 - 20 November
Examples

13. 13 | SIAM Professional - ITSMF17 - 20 November
Implement
• Selecting approach
• Transition
• Organisational change
management
• Introducing service providers

14. 14 | SIAM Professional - ITSMF17 - 20 November
Examples

15. 15 | SIAM Professional - ITSMF17 - 20 November
Run and Improve

16. 16 | SIAM Professional - ITSMF17 - 20 November
Examples

17. 17 | SIAM Professional - ITSMF17 - 20 November
• Culture
& Collaboration
• Outcomes
over activities
• SIAM model
with service integrator

18. 18 |
Questions
SIAM Professional - ITSMF17 - 20 November

19. 19 |
Claire Agutter
Claire@scopism.com
@ClaireAgutter
Michelle Major-Goldsmith
Michelle.Major-Goldsmith@kineticit.com.au
@MMG9898
Simon Dorst
Simon.Dorst@kineticit.com.au
@ITILZealot
SIAM Professional - ITSMF17 - 20 November