Webinar Preview - Building Rapport
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Richard Schumacher and Brian Fox share tips for building rapport in investigation interviews. Check the full webinar here: http://i-sight.com/building-rapport-in-investigation-interviews/
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Webinar Preview - Building Rapport
- 1. Introduction Richard Schumacher, CFE Richard (Rick) Schumacher, CFE, is an established interview and interrogation consultant. Prior to that he spent 10 years as a US Army Special Operator in the Middle East during both Operation Iraqi Freedom and Operation Enduring Freedom where he conducted Information Operations and Psychological Operation campaigns with the goal of eliminating miscommunication between Coalition Forces and native audiences. Brian Fox, CPA, MBA Brian Fox, CPA, MBA, is the creator of Electronic Confirmations, receiving the first two patents granted on electronic audit confirmations. He founded Capital Confirmation, Inc. and Confirmation.com, now used by all of the Top 10 Banks and by more than 60,000 accountants in 100 countries. Joe Gerard Joe Gerard is the VP of Sales & Marketing at i-Sight, a leading provider of web-based case management software for corporate investigations. He’s worked with companies like Dell, Coke, Allstate, BP and more than 100 others to implement improved investigative processes that leverage best practices and case management.
- 2. Agenda • Importance of Building Rapport in Investigation Interviews • Effective Ways for Building Rapport • Real World Examples of Building Rapport • Questions
- 3. Importance of Building Rapport in Investigation Interviews • Builds trust and credibility • Enables true communication • Helps obtain relevant information
- 4. Two Effective Ways to Build Rapport • Mirroring • Developing Shared Experiences
- 5. Two Effective Ways to Build Rapport Mirroring • Is a simple and subtle method of shared tempo. • Should be employed subtly, and not overtly copying someone’s behavior and mannerisms. • Ability to identify with an individual’s mental state. • Active listening is crucial. • Can open up potential information flow.
- 6. Questions? If you have any questions, please submit them now. Thank you for taking the time to attend today’s webinar. If you have any questions about the information covered in the webinar, please contact: Brian Fox Rick Schumacher Brian.Fox@confirmation.com rick.schumacher@gmail.com Joe Gerard jgerard@i-sight.com
Editor's Notes
- Richard (Rick) Schumacher, CFE, is an established interview and interrogation consultant. Prior to that he spent 10 years as a US Army Special Operator in the Middle East during both Operation Iraqi Freedom and Operation Enduring Freedom where he conducted Information Operations and Psychological Operation campaigns with the goal of eliminating miscommunication between Coalition Forces and native audiences. Rick perfected his investigative skills while combatting potential insurgents, where he led investigations and interviews. For the last eight years he has also been a criminal investigator for the state of Texas and is a specialist in interpersonal and intercultural communication. He is also an instructor on interviewing techniques and effective communications.Brian Fox, CPA, MBA, is the creator of Electronic Confirmations, receiving the first two patents granted on electronic audit confirmations. He founded Capital Confirmation, Inc. and Confirmation.com, now used by all of the Top 10 Banks and by more than 60,000 accountants in 100 countries. Brian is a four-time winner of the accounting profession’s “Top 40 Under 40 CPA in America,” was named as an “Entrepreneur of the Year” in Nashville. Brian previously worked in audit for Ernst & Young LLP and in mergers and acquisitions for PriceWaterhouseCoopers