SlideShare a Scribd company logo
1 of 22
Download to read offline
Second Half and Full Year 2011




                                       Mark Bryan
                      Bank of America Merrill Lynch
       © 2012
    Information
  Services Group
All Rights Reserved
                                    31 January 2012
isg-one.com
2



                      Welcome to the 11th Semi-Annual Asia Pacific TPI Index Call
                      Covering the state of the outsourcing industry for commercial contracts with
                      total contract value greater than $25 million.




                                         Arno Franz
                                         Partner & President,
                                         Asia Pacific




                                         Michael Rehkopf                            Dinesh Goel
                                         Partner,                                   Partner,
                                         North Asia                                 India




       © 2012
    Information
  Services Group
All Rights Reserved


isg-one.com
3
                           At A Glance



                       “          BUSIEST YEAR EVER IN THE BROADER MARKET WITH 870 CONTRACTS AWARDED
                                     EVERY REGION EXPERIENCED RECORD SETTING CONTRACT ACTIVITY IN 2011
                                                   80% OF ALL 2011 MEGA DEAL TCV IN EMEA
                                                                                              “
                               ASIA PACIFIC & AMERICAS TCV OFF WHILE EMEA TCV AT ALL-TIME HIGH IN 2011
                                               ITO TCV BEAT ITS 5-YEAR AVERAGE, BUT WAS DOWN Y/Y
                                                   BPO TCV ↑ Y/Y WITH RECORD ACTIVITY LEVELS



                                                        2H11 TCV     2H11 Y/Y    2H11    2011 TCV    2011 Y/Y
                                    Score Card           ($B)*       Change     Counts    ($B)*      Change
                                     Global Market        $   52.6    22%        410     $    95.0     3%
                                     Mega Deals           $   16.0     20%        6      $    22.4     -3%
                                     Asia Pacific         $    4.8    -32%       43      $     8.9    -10%
                                     EMEA                 $   32.6     43%       188     $    55.3    27%
                                     Americas             $   15.2     16%       179     $    30.9    -20%
                                     ITO                  $   37.1     11%       251     $    64.2     -9%
       © 2012
    Information                      BPO                  $   15.5    62%        159     $    30.9    43%
  Services Group
All Rights Reserved


isg-one.com           *Contracts with TCV > $25M
4
                        Regional Full Year Contract Trends
                        While every region experienced record-setting contract activity, only EMEA
                        translated that into increased TCV for the year



                                           Annual TCV ($B)*                                      Annual # Contracts
                                  Americas          EMEA          Asia Pacific               Americas         EMEA          Asia Pacific
                                                                               $55.3                                                   397
                          $50.7                                                                                                  358
                                                                       $43.6                                                           366
                                                                                                                                 332
                                                                       $38.7 $30.9     214
                          $22.1
                                                                                       121
                                                                                                                                 95 107
                                                                        $9.9 $8.9
                                                                                        42
                          $9.9

                           2002 03    04     05    06   07   08   09     10 2011       2002 03   04     05   06   07   08   09   10 2011




       © 2012
    Information
  Services Group
All Rights Reserved


isg-one.com           *Contracts with TCV > $25M
5

                       Broader Market Shift Towards Smaller Contracts
                       Contract counts in the smallest band, $25M to $99M in TCV, have grown strongly
                       since 2005
                                                   Annual Counts Comparison by TCV Bands

                                                        $25M-$99M    $100M-$999M        $1B+


                                                                                                  663




                                                                                                2007 – 2011
                                                                                                CAGR ↑ 15%
                                                                     384



                              212                                                                197

                             149


                              16                                                                  10

       © 2012
    Information               2002       03        04     05    06   07    08      09      10    2011
  Services Group
All Rights Reserved


isg-one.com           *Contracts with TCV > $25M
6
                        Asia Pacific Full Year Contract Trends
                        TCV was down in 2011 as more contracts than ever were signed in the region
                        but of smaller value.


                                                                Annual TCV ($B)* Comparison

                                                                                                                   Avg of Prior 5 Yrs
                                                                                                                        $10.6
                                                                                                                                        ↓10%
                                                                                       $11.2     $11.1     $12.5
                                     $9.9               $10.3                                                        $9.9     $8.9
                                                                   $6.8        $8.2
                                              $4.3

                                    2002      03         04        05          06          07      08       09        10      2011




                                                                   Annual Counts Comparison
                                                                                           Avg of Prior 5 Yrs                           107
                                                                                                                               95
                                                                                                  85

                                        42


       © 2012
    Information                        2002        03         04          05          06         07        08        09        10       2011
  Services Group
All Rights Reserved


isg-one.com           *Contracts with TCV > $25M
7
                        Asia Pacific Half Year Contract Trends
                        TCV for the second half of 2011 fell 32% year-on-year. It was the weakest
                        second half performance in 5 years for TCV & in 4 years for contract numbers


                                                           Half Year TCV ($B)* Comparison
                                                                          Avg of Prior 5 2Hs
                                                                                 $5.9
                                                                                                                               ↓32%

                                                                                                $7.9            $7.1
                                        $6.6                                                            $6.1
                                                                                       $5.7                            $4.8
                                                                   $4.7
                                                $2.5      $3.4               $2.8

                                       2H02     2H03      2H04     2H05     2H06      2H07      2H08    2H09   2H10    2H11


                                                             Half Year Counts Comparison
                                                                          Avg of Prior 5 2Hs                            47
                                                                                  46
                                                                                                                                 43
                                          21



       © 2012
    Information                          2H02      2H03     2H04      2H05          2H06      2H07     2H08    2H09    2H10   2H11
  Services Group
All Rights Reserved


isg-one.com           *Contracts with TCV > $25M
8
                        Asia Pacific Comparison of Activity by TCV Bands
                        Robust growth in the number of smaller contracts added strength to the market
                        and partly offset the rollercoaster effect of mega relationship awards


                                                            Distribution of Contracts by TCV Bands
                                                                            $25M-$99M                $100M +
                                       Contract # by TCV Band                                                         TCV by Band
                                                                                     86       $8.8


                                                                                                                                                     $5.5

                                                                                                                                                     $3.3
                              21                                                     21
                             21                                                               $1.0


                             2002 03    04     05     06    07        08   09    10 2011     2002 03        04   05     06   07      08    09     10 2011

                                                           Average Contract Size for $100M + Band
                                                                                                            Avg of Prior 5 Yrs
                                                                                                                  $0.32
                                       $0.42                                                $0.39     $0.35                  $0.36
                                                    $0.22    $0.30         $0.24    $0.24                        $0.27                    $0.26
       © 2012
    Information
  Services Group                       2002          03          04         05       06      07        08          09         10          2011
All Rights Reserved


isg-one.com           *Contracts with TCV > $25M
9
                        Asia Pacific ITO Contract Trends
                        The number of ITO contract awards increased Y/Y but TCV was pulled down by
                        smaller contract values and fewer mega deals/mega relationships


                                                               ITO Annual TCV ($B)*
                                                                                                         Avg of Prior 5 Yrs
                                                                                                               $7.8



                                      $8.1              $8.2                    $8.8              $9.2     $8.2
                                                                      $6.8                 $5.9                      $6.5
                                               $4.0            $4.3


                                      2002         03   04     05      06        07        08     09        10       2011



                                                                ITO Annual Counts

                                                                      Avg of Prior 5 Yrs
                                                                                                                     70
                                                                              59                           61

                                         28


       © 2012
    Information
  Services Group                       2002        03    04     05      06        07       08     09       10       2011
All Rights Reserved


isg-one.com           *Contracts with TCV > $25M
10
                        Asia Pacific BPO Contract Trends
                        BPO showed robust Y/Y growth in the region with TCV up 35% and contract
                        numbers up by 9%

                                                                BPO Annual TCV ($B)*

                                                                                                         Avg of Prior 5 Yrs
                                                                                           $5.2                $2.8


                                                                                                  $3.3
                                              $0.4      $2.0   $2.5             $2.4                                  $2.3
                                     $1.8                             $1.3                                  $1.7

                                     2002      03       04     05      06        07        08     09         10       2011



                                                                 BPO Annual Counts
                                                                                                                      37
                                                                      Avg of Prior 5 Yrs                     34
                                                                              26

                                        14



       © 2012
    Information                       2002         03    04     05      06        07       08     09        10       2011
  Services Group
All Rights Reserved


isg-one.com           *Contracts with TCV > $25M
11
                        Asia Pacific Trends by Country
                        Smaller contract values in India drove down TCV in 2011


                                         2011 TCV ($B)* Compared with Prior 5 Years by Country

                                                           Prior 5 Yr Range         Average          2010         2011
                         $7


                         $6
                                                                              51% of contracts won by HP,
                                                                              IBM and Telstra
                         $5
                                        $4.59
                         $4                                                               70% of contracts
                                                                                          won by HCL, IBM,
                                                                                          TCS and Wipro
                         $3
                                                       $2.70

                         $2


                         $1
                                                                      $0.57                                                       $0.49
                                                                                       $0.31           $0.18
                          $-                                                                                          $0.03
                                 Australia &       India          Japan           China         Thailand       South Korea    Other
       © 2012                   New Zealand
    Information
  Services Group
All Rights Reserved


isg-one.com           *Contracts with TCV > $25M
12
                        Asia Pacific Industry Segment Trends by TCV
                        Financial Services and Manufacturing TCV lowest in the last 5 years, while
                        other sectors finished close to their 5 year average

                                        2011 TCV ($B)* Compared with Prior 5 Years by Industry

                                                   Prior 5 Yr Range     Average   2010     2011
                             $6

                             $5

                             $4

                             $3          $3.00      $3.09

                             $2

                             $1                                 $0.99
                                                                          $0.68   $0.64
                                                                                                  $0.40
                             $0                                                           $0.00           $0.07




       © 2012
    Information
  Services Group
All Rights Reserved


isg-one.com           *Contracts with TCV > $25M
13
                        Asia Pacific Industry Segment Trends by Contract Number
                        Almost all sectors recorded an increase in contract awards, albeit at smaller
                        contract values

                                  2011 Contract Numbers Compared with Prior 5 Years by Industry

                                                   Prior 5 Yr Range      Average           2010              2011
                            40
                                                          47% of contracts
                            35
                                         34               won by HCL, IBM,
                                                          Infosys and TCS         65% of contracts won
                            30                                                    by IBM, Infosys, TCS
                                                                                  and Tech Mahindra
                            25
                                                    23
                            20                                  21                                                  43% of contracts
                                                                                                                    won by Genpact,
                            15
                                                                                                                    HCL, IBM
                                                                             12
                            10
                                                                                          8                             7
                             5
                                                                                                                                       2
                             0                                                                           0




       © 2012
    Information
  Services Group
All Rights Reserved


isg-one.com           *Contracts with TCV > $25M
14
                        Asia Pacific Outsourcing Revenue Trends
                        As evidenced by a CAGR of 8% in active contracts and 4% in annualised
                        revenues, the Asia Pacific market remains an attractive region for providers

                                                         Annualized Revenue &
                                                         Active Contract Trends

                                                   Annualized Revenue ($B)*     Active Contracts
                                                                                                    547
                                                                                  502




                                                                                  $10.6            $10.4




                                        2007         2008          2009          2010              2011

                                                   2007 to 2011 Active Contracts CAGR: ↑ 8%
       © 2012
    Information                                    2007 to 2011 Annualized Revenue CAGR: ↑4%
  Services Group
All Rights Reserved


isg-one.com           *Contracts with TCV > $25M
15
                        Telco to Telco Regional Trends
                        Following a banner year in each region in 2010, TCV and contract numbers dropped
                        in 2011




                                          Annual TCV ($B)*                                      Annual Contract #
                                Americas         Asia Pacific           EMEA              Americas         Asia Pacific         EMEA

                                                                       $12.7                                                   26

                                                                               $9.9                                            20
                                                                       $9.3                                                         18


                                                                                                                                    11
                                                                       $4.1           8
                                                                               $3.3                                             7
                                                                                      8
                                                                                                                                    5
                                                                               $1.2   5
                         $0.2
                         $0.1
                         2002 03     04    05   06   07    08   09      10 2011       2002 03   04   05   06   07   08    09   10 2011




       © 2012
    Information
  Services Group
All Rights Reserved


isg-one.com           * Telco to Telco ITO Contracts with TCV > $25M
16
                        Asia Pacific Market Share Comparison by Provider Category
                        India-heritage firms dominated contract activity but this dominance has not
                        yet translated to TCV


                                                            2011 Asia Pacific Market Share
                                                            by Number and TCV of Awards
                                                             by Service Provider Category

                                                    US-heritage           India-heritage     Other


                                          ITO TCV *          53%           22%                25%

                                    ITO Contract #        37%                 41%            22%




                                         BPO TCV * 18%                      27%                      55%

                                   BPO Contract #     13%                        46%            41%
       © 2012
    Information
  Services Group
All Rights Reserved


isg-one.com           *Contracts with TCV > $25M
17
                       Asia Pacific Top 5 Service Providers by TCV and Contracts
                       The Top 5 Service Providers, based on TCV awarded and Contracts in 2011,
                       listed in alphabetical order




                                                    ITO*                                              BPO*
                                   TCV                             Contracts                  TCV        Contracts
                                    HP                               Fujistu                 BSA             Genpact
                                   IBM                                  HCL                 Downer            HCL
                                Infosys                                 HP                  Genpact           IBM
                        Mahindra Satyam                                 IBM                  IBM             Infosys
                                 Telstra                             Infosys                  TCS              TCS
                                                             Mahindra Satyam



       © 2012
    Information       *Contracts with TCV > $25M
  Services Group
All Rights Reserved   Note: Service providers in alphabetical order; no rankings implied.
                      Placements based on 2011TCV commercial contract awards sourced
isg-one.com           from ISG contracts database.
18

                      Key Long-term Trends in Sourcing Structure



                      1   Shift in Enterprise Decision
                          Maker’s Solution Requirements
                          Longevity       Disposability
                                                            2   Shift in ITO Enterprise Pricing
                                                                Strategies
                                                                Pricing Bands       Utility Pricing




                      3    Shift in BPO Enterprise
                           Purpose, Spurring Activity
                          Traditional           Industry
                                                            4    Global Service Provider
                                                                 Community Changing Shape

                          Back-office            Specific




       © 2012
    Information
  Services Group
                                          $
All Rights Reserved


isg-one.com
19

                       Emerging Set of Global Service Providers?
                       The 15 top service providers in each region based on Total 2011 TCV awarded.
                                                                 EMEA                           Asia Pacific         Americas
                                                                Accenture                           Accenture         Accenture
                                                                    BT                                  BT                BT
                                Global                             HCL                                 HCL               HCL
                               Providers                            HP                                  HP                HP
                                                                   IBM                                 IBM               IBM
                                                                   TCS                                 TCS               TCS

                                                                  Fujitsu                            Fujitsu
                                                                                                     Genpact          Genpact
                                Multi-                                                               Infosys           Infosys
                               Regional                        Capgemini                                             Capgemini
                                                                  CSC                                                    CSC
                                                               T-Systems                                             T-Systems

                                                                Aegis                                BSA                 CGI
                                                                 Atos                            Downer EDI           Cognizant
                                                                Capita                         Mahindra Satyam       RR Donnelly
                               Regional
                                                                Logica                              Telstra             Xerox
       © 2012
                                                          Sabre Holdings Inc.                     Xchanging
    Information
  Services Group
                                                                                                    Wipro
All Rights Reserved

                      Note: Service providers in alphabetical order; no rankings implied.
isg-one.com           Placements based on 2011 TCV commercial contract awards sourced from ISG contracts database.
20

                      Asia Pacific TPI Index 2011 Summary and Outlook


                                    ► Busiest year ever for contracting activity as all regions set a
                                      record for number of contract signings
                        market      ► Global TCV in 2011 up 3% Y/Y, slightly above our 2011 forecast
                        Summary     ► Increase of smaller deals in Asia Pacific provides stability to the
                                      underlying market
                                    ► ITO still dominated the market in Asia Pacific, though BPO
                                      value and volume grew strongly




                                    ► 5-7% growth in 2012 contracting activity expected from Asia
                        market        Pacific and BPO sectors
                        Outlook     ► Global TCV to hold firm in 2012
                                    ► Emergence of a new set of Global Service Providers?

       © 2012
    Information
  Services Group
All Rights Reserved


isg-one.com
21
                      Learn More
                      Please contact us with your questions and comments.


                             ►Arno Franz
                                Partner & President, Asia Pacific
                                +61 (0) 2 9006 1610
                                arno.franz@isg-one.com




                             ►Michael Rehkopf                       ►Dinesh Goel
                                Partner, North Asia                   Partner, India
                                +61 (0) 414 430 519                   +91 98458 93787
                                michael.rehkopf@isg-one.com           dinesh.goel@isg-one.com




       © 2012
    Information                                 www.considerthesourceblog.com
  Services Group
All Rights Reserved


isg-one.com
www.isg-one.com

More Related Content

What's hot

oe E. Harlan Executive Vice President, Electro and Communications Business
oe E. Harlan Executive Vice President, Electro and Communications Businessoe E. Harlan Executive Vice President, Electro and Communications Business
oe E. Harlan Executive Vice President, Electro and Communications Businessfinance10
 
Patrick D. Campbell Senior Vice President and Chief Financial Officer
 	Patrick D. Campbell Senior Vice President and Chief Financial Officer 	Patrick D. Campbell Senior Vice President and Chief Financial Officer
Patrick D. Campbell Senior Vice President and Chief Financial Officerfinance10
 
6 Prudential's "Inside Our Best Ideas" Conference
6	Prudential's "Inside Our Best Ideas" Conference6	Prudential's "Inside Our Best Ideas" Conference
6 Prudential's "Inside Our Best Ideas" Conferencefinance10
 
Spirax Sarco Engineering 2012 Annual Report Results
Spirax Sarco Engineering 2012 Annual Report ResultsSpirax Sarco Engineering 2012 Annual Report Results
Spirax Sarco Engineering 2012 Annual Report ResultsSpirax Sarco Engineering PLC
 
Investor Presentation - December
Investor Presentation - DecemberInvestor Presentation - December
Investor Presentation - DecemberMultiplus
 
Deutsche EuroShop | Company Presentation | 10/12
Deutsche EuroShop | Company Presentation | 10/12Deutsche EuroShop | Company Presentation | 10/12
Deutsche EuroShop | Company Presentation | 10/12Deutsche EuroShop AG
 
terex Wachovia062508
terex Wachovia062508terex Wachovia062508
terex Wachovia062508finance42
 
Deutsche EuroShop | Company Presentation | 09/12
Deutsche EuroShop | Company Presentation | 09/12Deutsche EuroShop | Company Presentation | 09/12
Deutsche EuroShop | Company Presentation | 09/12Deutsche EuroShop AG
 
4 T09 E 2009 Eng
4 T09 E 2009 Eng4 T09 E 2009 Eng
4 T09 E 2009 EngLocaliza
 
omnicom group annual reports 2002
omnicom group annual reports 2002omnicom group annual reports 2002
omnicom group annual reports 2002finance22
 
omnicom group annual reports 2001
omnicom group annual reports 2001omnicom group annual reports 2001
omnicom group annual reports 2001finance22
 
arrow electronics annual reports 2007
arrow electronics annual reports 2007arrow electronics annual reports 2007
arrow electronics annual reports 2007finance16
 
H.C. Shin Executive Vice President, Industrial and Transportation Business
H.C. Shin Executive Vice President, Industrial and Transportation BusinessH.C. Shin Executive Vice President, Industrial and Transportation Business
H.C. Shin Executive Vice President, Industrial and Transportation Businessfinance10
 

What's hot (14)

oe E. Harlan Executive Vice President, Electro and Communications Business
oe E. Harlan Executive Vice President, Electro and Communications Businessoe E. Harlan Executive Vice President, Electro and Communications Business
oe E. Harlan Executive Vice President, Electro and Communications Business
 
1st Quarter 2012, EMEA TPI Index
1st Quarter 2012, EMEA TPI Index1st Quarter 2012, EMEA TPI Index
1st Quarter 2012, EMEA TPI Index
 
Patrick D. Campbell Senior Vice President and Chief Financial Officer
 	Patrick D. Campbell Senior Vice President and Chief Financial Officer 	Patrick D. Campbell Senior Vice President and Chief Financial Officer
Patrick D. Campbell Senior Vice President and Chief Financial Officer
 
6 Prudential's "Inside Our Best Ideas" Conference
6	Prudential's "Inside Our Best Ideas" Conference6	Prudential's "Inside Our Best Ideas" Conference
6 Prudential's "Inside Our Best Ideas" Conference
 
Spirax Sarco Engineering 2012 Annual Report Results
Spirax Sarco Engineering 2012 Annual Report ResultsSpirax Sarco Engineering 2012 Annual Report Results
Spirax Sarco Engineering 2012 Annual Report Results
 
Investor Presentation - December
Investor Presentation - DecemberInvestor Presentation - December
Investor Presentation - December
 
Deutsche EuroShop | Company Presentation | 10/12
Deutsche EuroShop | Company Presentation | 10/12Deutsche EuroShop | Company Presentation | 10/12
Deutsche EuroShop | Company Presentation | 10/12
 
terex Wachovia062508
terex Wachovia062508terex Wachovia062508
terex Wachovia062508
 
Deutsche EuroShop | Company Presentation | 09/12
Deutsche EuroShop | Company Presentation | 09/12Deutsche EuroShop | Company Presentation | 09/12
Deutsche EuroShop | Company Presentation | 09/12
 
4 T09 E 2009 Eng
4 T09 E 2009 Eng4 T09 E 2009 Eng
4 T09 E 2009 Eng
 
omnicom group annual reports 2002
omnicom group annual reports 2002omnicom group annual reports 2002
omnicom group annual reports 2002
 
omnicom group annual reports 2001
omnicom group annual reports 2001omnicom group annual reports 2001
omnicom group annual reports 2001
 
arrow electronics annual reports 2007
arrow electronics annual reports 2007arrow electronics annual reports 2007
arrow electronics annual reports 2007
 
H.C. Shin Executive Vice President, Industrial and Transportation Business
H.C. Shin Executive Vice President, Industrial and Transportation BusinessH.C. Shin Executive Vice President, Industrial and Transportation Business
H.C. Shin Executive Vice President, Industrial and Transportation Business
 

Viewers also liked

Ruby an overall approach
Ruby an overall approachRuby an overall approach
Ruby an overall approachFelipe Schmitt
 
9707 w14 qp_32 (1)
9707 w14 qp_32 (1)9707 w14 qp_32 (1)
9707 w14 qp_32 (1)Saadia Riaz
 
SMART Seminar Series: "Ghorka 2015 earthquake: Impacts on resilience of commu...
SMART Seminar Series: "Ghorka 2015 earthquake: Impacts on resilience of commu...SMART Seminar Series: "Ghorka 2015 earthquake: Impacts on resilience of commu...
SMART Seminar Series: "Ghorka 2015 earthquake: Impacts on resilience of commu...SMART Infrastructure Facility
 
21 Rules For successive Social Media Marketing
21 Rules For successive Social Media Marketing21 Rules For successive Social Media Marketing
21 Rules For successive Social Media MarketingNoman Ali
 
SMART Seminar - Envisioning Low Carbon Cities: Challenges and Opportunities
SMART Seminar - Envisioning Low Carbon Cities: Challenges and OpportunitiesSMART Seminar - Envisioning Low Carbon Cities: Challenges and Opportunities
SMART Seminar - Envisioning Low Carbon Cities: Challenges and OpportunitiesSMART Infrastructure Facility
 
Plan de estudio curso básico
Plan de estudio curso básicoPlan de estudio curso básico
Plan de estudio curso básicoIván Aguirre
 
Actividad de aprendizaje 1.1 Caren Taipe tics_internet_estado del arte
Actividad de aprendizaje 1.1 Caren Taipe tics_internet_estado del arteActividad de aprendizaje 1.1 Caren Taipe tics_internet_estado del arte
Actividad de aprendizaje 1.1 Caren Taipe tics_internet_estado del arteCaren Prissila
 
Powerpoint alimentos elaborados.
Powerpoint alimentos elaborados.Powerpoint alimentos elaborados.
Powerpoint alimentos elaborados.marquitush
 
Speech3sleep
Speech3sleepSpeech3sleep
Speech3sleepD B
 
Corso Fare Marketing sul Web_Varese - Slide introduttive
Corso Fare Marketing sul Web_Varese - Slide introduttiveCorso Fare Marketing sul Web_Varese - Slide introduttive
Corso Fare Marketing sul Web_Varese - Slide introduttivesFormati Digitali
 

Viewers also liked (20)

Ruby an overall approach
Ruby an overall approachRuby an overall approach
Ruby an overall approach
 
Acf.cw.la6.s12.1
Acf.cw.la6.s12.1Acf.cw.la6.s12.1
Acf.cw.la6.s12.1
 
9707 w14 qp_32 (1)
9707 w14 qp_32 (1)9707 w14 qp_32 (1)
9707 w14 qp_32 (1)
 
SMART Seminar Series: "Ghorka 2015 earthquake: Impacts on resilience of commu...
SMART Seminar Series: "Ghorka 2015 earthquake: Impacts on resilience of commu...SMART Seminar Series: "Ghorka 2015 earthquake: Impacts on resilience of commu...
SMART Seminar Series: "Ghorka 2015 earthquake: Impacts on resilience of commu...
 
Art5
Art5Art5
Art5
 
Good maker vibes shared
Good maker vibes sharedGood maker vibes shared
Good maker vibes shared
 
21 Rules For successive Social Media Marketing
21 Rules For successive Social Media Marketing21 Rules For successive Social Media Marketing
21 Rules For successive Social Media Marketing
 
Evaluacion formativa o de procesos
Evaluacion formativa o de procesosEvaluacion formativa o de procesos
Evaluacion formativa o de procesos
 
Imagenes del siglo xx
Imagenes del  siglo xxImagenes del  siglo xx
Imagenes del siglo xx
 
SMART Seminar - Envisioning Low Carbon Cities: Challenges and Opportunities
SMART Seminar - Envisioning Low Carbon Cities: Challenges and OpportunitiesSMART Seminar - Envisioning Low Carbon Cities: Challenges and Opportunities
SMART Seminar - Envisioning Low Carbon Cities: Challenges and Opportunities
 
Plan de estudio curso básico
Plan de estudio curso básicoPlan de estudio curso básico
Plan de estudio curso básico
 
Understanding Tomorrow, Acting Today
Understanding Tomorrow, Acting TodayUnderstanding Tomorrow, Acting Today
Understanding Tomorrow, Acting Today
 
Scan0003
Scan0003Scan0003
Scan0003
 
Friends
FriendsFriends
Friends
 
Actividad de aprendizaje 1.1 Caren Taipe tics_internet_estado del arte
Actividad de aprendizaje 1.1 Caren Taipe tics_internet_estado del arteActividad de aprendizaje 1.1 Caren Taipe tics_internet_estado del arte
Actividad de aprendizaje 1.1 Caren Taipe tics_internet_estado del arte
 
Powerpoint alimentos elaborados.
Powerpoint alimentos elaborados.Powerpoint alimentos elaborados.
Powerpoint alimentos elaborados.
 
Healthcare Reform and Changing Service Delivery Models
Healthcare Reform and Changing Service Delivery ModelsHealthcare Reform and Changing Service Delivery Models
Healthcare Reform and Changing Service Delivery Models
 
Third Quarter 2013 Global ISG Outsourcing Index
Third Quarter 2013 Global ISG Outsourcing IndexThird Quarter 2013 Global ISG Outsourcing Index
Third Quarter 2013 Global ISG Outsourcing Index
 
Speech3sleep
Speech3sleepSpeech3sleep
Speech3sleep
 
Corso Fare Marketing sul Web_Varese - Slide introduttive
Corso Fare Marketing sul Web_Varese - Slide introduttiveCorso Fare Marketing sul Web_Varese - Slide introduttive
Corso Fare Marketing sul Web_Varese - Slide introduttive
 

Similar to 2011 2nd Half & Full Year, Asia Pacific TPI Index

Similar to 2011 2nd Half & Full Year, Asia Pacific TPI Index (20)

Third Quarter 2012, Global TPI Index
Third Quarter 2012, Global TPI IndexThird Quarter 2012, Global TPI Index
Third Quarter 2012, Global TPI Index
 
First Half 2012, Asia Pacific TPI Index
First Half 2012, Asia Pacific TPI IndexFirst Half 2012, Asia Pacific TPI Index
First Half 2012, Asia Pacific TPI Index
 
Second Quarter 2012, Global TPI Index
Second Quarter 2012, Global TPI IndexSecond Quarter 2012, Global TPI Index
Second Quarter 2012, Global TPI Index
 
1st Quarter 2012, Global TPI Index
1st Quarter 2012, Global TPI Index1st Quarter 2012, Global TPI Index
1st Quarter 2012, Global TPI Index
 
terex Merrill050808
terex Merrill050808terex Merrill050808
terex Merrill050808
 
terex Merrill050808
terex Merrill050808terex Merrill050808
terex Merrill050808
 
terex BofA050808
terex BofA050808terex BofA050808
terex BofA050808
 
terex BofA050808
terex BofA050808terex BofA050808
terex BofA050808
 
EMEA TPI Index - 4Q12 and FY12
EMEA TPI Index - 4Q12 and FY12EMEA TPI Index - 4Q12 and FY12
EMEA TPI Index - 4Q12 and FY12
 
Third Quarter 2012, EMEA TPI Index
Third Quarter 2012, EMEA TPI IndexThird Quarter 2012, EMEA TPI Index
Third Quarter 2012, EMEA TPI Index
 
terex Shareholders0508
terex Shareholders0508terex Shareholders0508
terex Shareholders0508
 
Asia Pacific TPI Index - Full Year and Second Half 2012
Asia Pacific TPI Index - Full Year and Second Half 2012Asia Pacific TPI Index - Full Year and Second Half 2012
Asia Pacific TPI Index - Full Year and Second Half 2012
 
terex KeyBanc060508
terex KeyBanc060508terex KeyBanc060508
terex KeyBanc060508
 
terex KeyBanc060508
terex KeyBanc060508terex KeyBanc060508
terex KeyBanc060508
 
omnicare annual reports 2005
omnicare annual reports 2005omnicare annual reports 2005
omnicare annual reports 2005
 
terex Sanford053008
terex Sanford053008terex Sanford053008
terex Sanford053008
 
terex Sanford053008
terex Sanford053008terex Sanford053008
terex Sanford053008
 
terex CSFB081308
terex CSFB081308terex CSFB081308
terex CSFB081308
 
terex CSFB081308
terex CSFB081308terex CSFB081308
terex CSFB081308
 
2012 12 07 key banc nyc roadshow
2012 12 07 key banc nyc roadshow2012 12 07 key banc nyc roadshow
2012 12 07 key banc nyc roadshow
 

More from Information Services Group (ISG)

More from Information Services Group (ISG) (20)

3Q22 Global ISG Index™
3Q22 Global ISG Index™3Q22 Global ISG Index™
3Q22 Global ISG Index™
 
2Q22 Global ISG Index™
2Q22 Global ISG Index™2Q22 Global ISG Index™
2Q22 Global ISG Index™
 
1Q22 Global ISG Index™
1Q22 Global ISG Index™1Q22 Global ISG Index™
1Q22 Global ISG Index™
 
4Q21 Global ISG Index™
4Q21 Global ISG Index™4Q21 Global ISG Index™
4Q21 Global ISG Index™
 
3Q21 Global ISG Index™
3Q21 Global ISG Index™3Q21 Global ISG Index™
3Q21 Global ISG Index™
 
2Q 2021 ISG Index™
2Q 2021 ISG Index™2Q 2021 ISG Index™
2Q 2021 ISG Index™
 
1Q 2021 Global ISG Index™ Infographic
1Q 2021 Global ISG Index™ Infographic1Q 2021 Global ISG Index™ Infographic
1Q 2021 Global ISG Index™ Infographic
 
1Q 2021 Global ISG Index™
1Q 2021 Global ISG Index™1Q 2021 Global ISG Index™
1Q 2021 Global ISG Index™
 
4Q 2020 Global ISG Index™ Infographic
4Q 2020 Global ISG Index™ Infographic4Q 2020 Global ISG Index™ Infographic
4Q 2020 Global ISG Index™ Infographic
 
4Q 2020 Global ISG Index™
4Q 2020 Global ISG Index™4Q 2020 Global ISG Index™
4Q 2020 Global ISG Index™
 
3Q 2020 Global ISG Index™ Infographic
3Q 2020 Global ISG Index™ Infographic3Q 2020 Global ISG Index™ Infographic
3Q 2020 Global ISG Index™ Infographic
 
2Q 2020 Global ISG Index™ Infographic
2Q 2020 Global ISG Index™ Infographic2Q 2020 Global ISG Index™ Infographic
2Q 2020 Global ISG Index™ Infographic
 
2Q 2020 Global ISG Index™
2Q 2020 Global ISG Index™2Q 2020 Global ISG Index™
2Q 2020 Global ISG Index™
 
1Q20 Global ISG Index™ Infographic
1Q20 Global ISG Index™ Infographic1Q20 Global ISG Index™ Infographic
1Q20 Global ISG Index™ Infographic
 
1Q20 Global ISG Index™
1Q20 Global ISG Index™1Q20 Global ISG Index™
1Q20 Global ISG Index™
 
Full Year 2019 EMEA ISG Index™
Full Year 2019 EMEA ISG Index™Full Year 2019 EMEA ISG Index™
Full Year 2019 EMEA ISG Index™
 
4Q 2019 Global ISG Index™ Infographic
4Q 2019 Global ISG Index™ Infographic4Q 2019 Global ISG Index™ Infographic
4Q 2019 Global ISG Index™ Infographic
 
4Q 2019 Global ISG Index™
4Q 2019 Global ISG Index™4Q 2019 Global ISG Index™
4Q 2019 Global ISG Index™
 
2Q19 Global ISG Index™
2Q19 Global ISG Index™2Q19 Global ISG Index™
2Q19 Global ISG Index™
 
2Q19 Global ISG Index™ Infographic
2Q19 Global ISG Index™ Infographic2Q19 Global ISG Index™ Infographic
2Q19 Global ISG Index™ Infographic
 

Recently uploaded

Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsWristbands Ireland
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsP&CO
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBBPMedia1
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinAnton Skornyakov
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024Stephan Koning
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfSourav Sikder
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Winbusinessin
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato pptElizangelaSoaresdaCo
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Reportamberjiles31
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examplesamberjiles31
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..dlewis191
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZKanakChauhan5
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toumarfarooquejamali32
 

Recently uploaded (20)

Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and Festivals
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizations
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup Berlin
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato ppt
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Report
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examples
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZ
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb to
 

2011 2nd Half & Full Year, Asia Pacific TPI Index

  • 1. Second Half and Full Year 2011 Mark Bryan Bank of America Merrill Lynch © 2012 Information Services Group All Rights Reserved 31 January 2012 isg-one.com
  • 2. 2 Welcome to the 11th Semi-Annual Asia Pacific TPI Index Call Covering the state of the outsourcing industry for commercial contracts with total contract value greater than $25 million. Arno Franz Partner & President, Asia Pacific Michael Rehkopf Dinesh Goel Partner, Partner, North Asia India © 2012 Information Services Group All Rights Reserved isg-one.com
  • 3. 3 At A Glance “ BUSIEST YEAR EVER IN THE BROADER MARKET WITH 870 CONTRACTS AWARDED EVERY REGION EXPERIENCED RECORD SETTING CONTRACT ACTIVITY IN 2011 80% OF ALL 2011 MEGA DEAL TCV IN EMEA “ ASIA PACIFIC & AMERICAS TCV OFF WHILE EMEA TCV AT ALL-TIME HIGH IN 2011 ITO TCV BEAT ITS 5-YEAR AVERAGE, BUT WAS DOWN Y/Y BPO TCV ↑ Y/Y WITH RECORD ACTIVITY LEVELS 2H11 TCV 2H11 Y/Y 2H11 2011 TCV 2011 Y/Y Score Card ($B)* Change Counts ($B)* Change Global Market $ 52.6 22% 410 $ 95.0 3% Mega Deals $ 16.0 20% 6 $ 22.4 -3% Asia Pacific $ 4.8 -32% 43 $ 8.9 -10% EMEA $ 32.6 43% 188 $ 55.3 27% Americas $ 15.2 16% 179 $ 30.9 -20% ITO $ 37.1 11% 251 $ 64.2 -9% © 2012 Information BPO $ 15.5 62% 159 $ 30.9 43% Services Group All Rights Reserved isg-one.com *Contracts with TCV > $25M
  • 4. 4 Regional Full Year Contract Trends While every region experienced record-setting contract activity, only EMEA translated that into increased TCV for the year Annual TCV ($B)* Annual # Contracts Americas EMEA Asia Pacific Americas EMEA Asia Pacific $55.3 397 $50.7 358 $43.6 366 332 $38.7 $30.9 214 $22.1 121 95 107 $9.9 $8.9 42 $9.9 2002 03 04 05 06 07 08 09 10 2011 2002 03 04 05 06 07 08 09 10 2011 © 2012 Information Services Group All Rights Reserved isg-one.com *Contracts with TCV > $25M
  • 5. 5 Broader Market Shift Towards Smaller Contracts Contract counts in the smallest band, $25M to $99M in TCV, have grown strongly since 2005 Annual Counts Comparison by TCV Bands $25M-$99M $100M-$999M $1B+ 663 2007 – 2011 CAGR ↑ 15% 384 212 197 149 16 10 © 2012 Information 2002 03 04 05 06 07 08 09 10 2011 Services Group All Rights Reserved isg-one.com *Contracts with TCV > $25M
  • 6. 6 Asia Pacific Full Year Contract Trends TCV was down in 2011 as more contracts than ever were signed in the region but of smaller value. Annual TCV ($B)* Comparison Avg of Prior 5 Yrs $10.6 ↓10% $11.2 $11.1 $12.5 $9.9 $10.3 $9.9 $8.9 $6.8 $8.2 $4.3 2002 03 04 05 06 07 08 09 10 2011 Annual Counts Comparison Avg of Prior 5 Yrs 107 95 85 42 © 2012 Information 2002 03 04 05 06 07 08 09 10 2011 Services Group All Rights Reserved isg-one.com *Contracts with TCV > $25M
  • 7. 7 Asia Pacific Half Year Contract Trends TCV for the second half of 2011 fell 32% year-on-year. It was the weakest second half performance in 5 years for TCV & in 4 years for contract numbers Half Year TCV ($B)* Comparison Avg of Prior 5 2Hs $5.9 ↓32% $7.9 $7.1 $6.6 $6.1 $5.7 $4.8 $4.7 $2.5 $3.4 $2.8 2H02 2H03 2H04 2H05 2H06 2H07 2H08 2H09 2H10 2H11 Half Year Counts Comparison Avg of Prior 5 2Hs 47 46 43 21 © 2012 Information 2H02 2H03 2H04 2H05 2H06 2H07 2H08 2H09 2H10 2H11 Services Group All Rights Reserved isg-one.com *Contracts with TCV > $25M
  • 8. 8 Asia Pacific Comparison of Activity by TCV Bands Robust growth in the number of smaller contracts added strength to the market and partly offset the rollercoaster effect of mega relationship awards Distribution of Contracts by TCV Bands $25M-$99M $100M + Contract # by TCV Band TCV by Band 86 $8.8 $5.5 $3.3 21 21 21 $1.0 2002 03 04 05 06 07 08 09 10 2011 2002 03 04 05 06 07 08 09 10 2011 Average Contract Size for $100M + Band Avg of Prior 5 Yrs $0.32 $0.42 $0.39 $0.35 $0.36 $0.22 $0.30 $0.24 $0.24 $0.27 $0.26 © 2012 Information Services Group 2002 03 04 05 06 07 08 09 10 2011 All Rights Reserved isg-one.com *Contracts with TCV > $25M
  • 9. 9 Asia Pacific ITO Contract Trends The number of ITO contract awards increased Y/Y but TCV was pulled down by smaller contract values and fewer mega deals/mega relationships ITO Annual TCV ($B)* Avg of Prior 5 Yrs $7.8 $8.1 $8.2 $8.8 $9.2 $8.2 $6.8 $5.9 $6.5 $4.0 $4.3 2002 03 04 05 06 07 08 09 10 2011 ITO Annual Counts Avg of Prior 5 Yrs 70 59 61 28 © 2012 Information Services Group 2002 03 04 05 06 07 08 09 10 2011 All Rights Reserved isg-one.com *Contracts with TCV > $25M
  • 10. 10 Asia Pacific BPO Contract Trends BPO showed robust Y/Y growth in the region with TCV up 35% and contract numbers up by 9% BPO Annual TCV ($B)* Avg of Prior 5 Yrs $5.2 $2.8 $3.3 $0.4 $2.0 $2.5 $2.4 $2.3 $1.8 $1.3 $1.7 2002 03 04 05 06 07 08 09 10 2011 BPO Annual Counts 37 Avg of Prior 5 Yrs 34 26 14 © 2012 Information 2002 03 04 05 06 07 08 09 10 2011 Services Group All Rights Reserved isg-one.com *Contracts with TCV > $25M
  • 11. 11 Asia Pacific Trends by Country Smaller contract values in India drove down TCV in 2011 2011 TCV ($B)* Compared with Prior 5 Years by Country Prior 5 Yr Range Average 2010 2011 $7 $6 51% of contracts won by HP, IBM and Telstra $5 $4.59 $4 70% of contracts won by HCL, IBM, TCS and Wipro $3 $2.70 $2 $1 $0.57 $0.49 $0.31 $0.18 $- $0.03 Australia & India Japan China Thailand South Korea Other © 2012 New Zealand Information Services Group All Rights Reserved isg-one.com *Contracts with TCV > $25M
  • 12. 12 Asia Pacific Industry Segment Trends by TCV Financial Services and Manufacturing TCV lowest in the last 5 years, while other sectors finished close to their 5 year average 2011 TCV ($B)* Compared with Prior 5 Years by Industry Prior 5 Yr Range Average 2010 2011 $6 $5 $4 $3 $3.00 $3.09 $2 $1 $0.99 $0.68 $0.64 $0.40 $0 $0.00 $0.07 © 2012 Information Services Group All Rights Reserved isg-one.com *Contracts with TCV > $25M
  • 13. 13 Asia Pacific Industry Segment Trends by Contract Number Almost all sectors recorded an increase in contract awards, albeit at smaller contract values 2011 Contract Numbers Compared with Prior 5 Years by Industry Prior 5 Yr Range Average 2010 2011 40 47% of contracts 35 34 won by HCL, IBM, Infosys and TCS 65% of contracts won 30 by IBM, Infosys, TCS and Tech Mahindra 25 23 20 21 43% of contracts won by Genpact, 15 HCL, IBM 12 10 8 7 5 2 0 0 © 2012 Information Services Group All Rights Reserved isg-one.com *Contracts with TCV > $25M
  • 14. 14 Asia Pacific Outsourcing Revenue Trends As evidenced by a CAGR of 8% in active contracts and 4% in annualised revenues, the Asia Pacific market remains an attractive region for providers Annualized Revenue & Active Contract Trends Annualized Revenue ($B)* Active Contracts 547 502 $10.6 $10.4 2007 2008 2009 2010 2011 2007 to 2011 Active Contracts CAGR: ↑ 8% © 2012 Information 2007 to 2011 Annualized Revenue CAGR: ↑4% Services Group All Rights Reserved isg-one.com *Contracts with TCV > $25M
  • 15. 15 Telco to Telco Regional Trends Following a banner year in each region in 2010, TCV and contract numbers dropped in 2011 Annual TCV ($B)* Annual Contract # Americas Asia Pacific EMEA Americas Asia Pacific EMEA $12.7 26 $9.9 20 $9.3 18 11 $4.1 8 $3.3 7 8 5 $1.2 5 $0.2 $0.1 2002 03 04 05 06 07 08 09 10 2011 2002 03 04 05 06 07 08 09 10 2011 © 2012 Information Services Group All Rights Reserved isg-one.com * Telco to Telco ITO Contracts with TCV > $25M
  • 16. 16 Asia Pacific Market Share Comparison by Provider Category India-heritage firms dominated contract activity but this dominance has not yet translated to TCV 2011 Asia Pacific Market Share by Number and TCV of Awards by Service Provider Category US-heritage India-heritage Other ITO TCV * 53% 22% 25% ITO Contract # 37% 41% 22% BPO TCV * 18% 27% 55% BPO Contract # 13% 46% 41% © 2012 Information Services Group All Rights Reserved isg-one.com *Contracts with TCV > $25M
  • 17. 17 Asia Pacific Top 5 Service Providers by TCV and Contracts The Top 5 Service Providers, based on TCV awarded and Contracts in 2011, listed in alphabetical order ITO* BPO* TCV Contracts TCV Contracts HP Fujistu BSA Genpact IBM HCL Downer HCL Infosys HP Genpact IBM Mahindra Satyam IBM IBM Infosys Telstra Infosys TCS TCS Mahindra Satyam © 2012 Information *Contracts with TCV > $25M Services Group All Rights Reserved Note: Service providers in alphabetical order; no rankings implied. Placements based on 2011TCV commercial contract awards sourced isg-one.com from ISG contracts database.
  • 18. 18 Key Long-term Trends in Sourcing Structure 1 Shift in Enterprise Decision Maker’s Solution Requirements Longevity Disposability 2 Shift in ITO Enterprise Pricing Strategies Pricing Bands Utility Pricing 3 Shift in BPO Enterprise Purpose, Spurring Activity Traditional Industry 4 Global Service Provider Community Changing Shape Back-office Specific © 2012 Information Services Group $ All Rights Reserved isg-one.com
  • 19. 19 Emerging Set of Global Service Providers? The 15 top service providers in each region based on Total 2011 TCV awarded. EMEA Asia Pacific Americas Accenture Accenture Accenture BT BT BT Global HCL HCL HCL Providers HP HP HP IBM IBM IBM TCS TCS TCS Fujitsu Fujitsu Genpact Genpact Multi- Infosys Infosys Regional Capgemini Capgemini CSC CSC T-Systems T-Systems Aegis BSA CGI Atos Downer EDI Cognizant Capita Mahindra Satyam RR Donnelly Regional Logica Telstra Xerox © 2012 Sabre Holdings Inc. Xchanging Information Services Group Wipro All Rights Reserved Note: Service providers in alphabetical order; no rankings implied. isg-one.com Placements based on 2011 TCV commercial contract awards sourced from ISG contracts database.
  • 20. 20 Asia Pacific TPI Index 2011 Summary and Outlook ► Busiest year ever for contracting activity as all regions set a record for number of contract signings market ► Global TCV in 2011 up 3% Y/Y, slightly above our 2011 forecast Summary ► Increase of smaller deals in Asia Pacific provides stability to the underlying market ► ITO still dominated the market in Asia Pacific, though BPO value and volume grew strongly ► 5-7% growth in 2012 contracting activity expected from Asia market Pacific and BPO sectors Outlook ► Global TCV to hold firm in 2012 ► Emergence of a new set of Global Service Providers? © 2012 Information Services Group All Rights Reserved isg-one.com
  • 21. 21 Learn More Please contact us with your questions and comments. ►Arno Franz Partner & President, Asia Pacific +61 (0) 2 9006 1610 arno.franz@isg-one.com ►Michael Rehkopf ►Dinesh Goel Partner, North Asia Partner, India +61 (0) 414 430 519 +91 98458 93787 michael.rehkopf@isg-one.com dinesh.goel@isg-one.com © 2012 Information www.considerthesourceblog.com Services Group All Rights Reserved isg-one.com