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THE INTELLIGENT BUSINESS MAGAZINE | ISSUE 32 | 2013

IN THIS ISSUE...
Intergenite photos	

2

Introduction	3
Enterprise Content Management as a Service	 4
Responsive Web Design	

6

Case study	

7

A day in the life of the Seattle office	

8

microsoft Dynamics Q&A	

10

Cloud tips and tricks	

11

Case study	

13

Becoming a modern enterprise
After being talked about for many years, the concept of the modern enterprise
is becoming a reality for many forward-thinking organisations.
Gartner has long-talked about the “nexus of
forces,” the confluence of the cloud, mobility,
social and big data and how – separately and
in combination – these trends are disrupting
how organisations operate and how people
work. At the Microsoft Worldwide Partner
Conference in July, Microsoft talked up the
so-called “four pillars,” outlining how these
same four trends influence Microsoft’s own
offerings – and its evolution towards being a
company focused on devices and services.
Analysts, media and the blogosphere are often
guilty of promoting these trends years before
they are ready for mainstream adoption, usually
waiting for costs to come down and any risks to
be mitigated, believing that any differentiators
that may be created are offset by the risks
involved in implementing them. In the case
of the cloud, mobility, the social enterprise
and big data, momentum has been building
for some time, and an increasing number of
organisations are embracing them.
How does this relate to the notion of a
modern enterprise? What do these solutions
provide organisations that allow them to
become “modern”?

Becoming a modern enterprise is more than
being an organisation that adopts any or all
of these solutions; the organisation also must
understand the impact these solutions can have
on how it works – and how these changes can
create improvements. How can the cloud and
mobile devices improve productivity or reduce
costs? How can the social enterprise work in
your organisation to facilitate communication
and improve collaboration? Are you ready
to take advantage of big data and the
opportunities it may afford? And, singly and
collectively, how could the implementation of
these services create long-term differentiation?
Commoditisation is also a characteristic of
many of these offerings, with a desire to offer
solutions that can be easily purchased and
consumed. Their “packaged” nature means that
organisations can often get up and running
quickly and cost effectively. And despite the
perceived attribute that “one size fits all,”
organisations still have the ability to tailor
solutions to meet their needs and – when used
in combination – the opportunities to mix and
match solutions and deployment methods,
together with packaged and custom solutions,
differentiation can be realised.

Taking advantage of these technological
shifts requires careful consideration and
successful adoption requires more than
simply adopting the technology. How it gets
incorporated into your organisation, and the
way it works, is critical. While some solutions,
such as cloud-based email, have minimal
impact on the behaviour of an organisation;
other solutions are more disruptive and can
create a step-change in value – when their
value is understood by everyone.
The Microsoft platform often allows an
iterative approach to adopting any of these
solutions: a “big bang” approach isn’t usually
required, but a more considered approach to
adoption is possible, regardless of whether
solutions are deployed on premise, in the
cloud or through a hybrid solution. How you
and your organisation translate the impact
of these solutions into how you work doesn’t
have to be answered on day one; it can be an
evolution that, once started, can benefit your
entire organisation.
ALUMNI
Intergenite Alumni
get-togethers London (left)
and San Francisco (right).

Coffee with the
Prime Minister
Intergen's Simon Bright
presents John Key with a
personalised message
from Intergen.

Cohesion
Intergen launches Cohesion,
its Enterprise Content
Management as a service
offering for the public sector.

Dynamics Day 2013
Intergen's fifth annual
Dynamics Day, held
in Auckland.

A winning streak
for Intergen sports
The Intergen Titans take
the soccer title (left) and
Corporate Challenge team
comes first in the
IT/Tech category.

TechEd 2013
Every year at TechEd the
Intergen team is a force
to be reckoned with – on
stage and behind the
wheel of a race car...

© Copyright 2013 Intergen Limited. All rights reserved. No part of this publication may be reproduced without the permission of Intergen Limited.

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ISSUE 3 2

2
INTERGEN

Defining – and celebrating –
the modern enterprise
As technology partners we’re in a privileged
position. We get to be a part of – and help
define – an organisation’s “modernisation”
through their use of IT. We are exposed to
the things that really matter to organisations
– things like harnessing, understanding and
making best use of their data, empowering
their staff, better connecting with their
customers and streamlining systems and
processes to enable greater productivity.
It’s our role to design and deliver the systems
that help make all these things a reality.
In our line of work, the greatest reward comes
from seeing how these technology innovations
make a real difference. In this issue of Smarts
we look at a number of examples of modern
technology solutions and explore several of
the key themes underpinning them. We look
at what it means to take a device agnostic,
“responsive” approach to web design, and
share tips and tricks we have learned in helping
organisations make the move to the cloud.
A fantastic example of an organisation using
technology in a truly “modern” way is Silver
Fern Farms with their “Pasture” system (see
page 7) – bringing integrated technology to the
field, where Silver Fern Farms’ most important
transactions take place.
Our Seattle team works closely with Microsoft
Corporation helping to build future technology.
The nature of the work they do is such that
they work to an intense schedule and can’t talk
publicly about a lot of this work. In this issue
the Seattle team shares with us a typical day in
the life of our work with Microsoft Corporation
– a real insight into the engine room where
the modern enterprise is defined and the sorts
of technology solutions we’ll see becoming
commonplace in the near future.

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We were extremely excited to recently launch
Cohesion, Intergen’s Enterprise Content
Management Service (see page 3) available
to New Zealand’s public sector – another
great example of a modern service that will
allow organisations to consume technology
in a new way.
We are also undertaking some
modernisation of our own. We have
instigated a programme we call Intergen.
NEXT and we are working on projects that
will redefine Intergen’s next phase of growth.
We are reviewing and redefining our go
to market strategy, updating or replacing
all of our internal systems and optimising
our processes. We have also undertaken a
significant reorganisation to align ourselves
with the things we do rather than where we
do things. All these changes are designed to
make us easier to do business with and to
help us deliver better quality solutions that
deliver more value for our clients
This is the final issue of Smarts for the year.
On behalf of all of Intergen, we wish you
all the best for the holiday period and the
new year ahead. Here’s to a prosperous and
successful 2014.

Tony Stewart is Chief Group Executive
Officer of Intergen. Contact Tony at:
tony.stewart@intergen.co.nz

ISSUE 3 2

In brief
»» Intergen launches Cohesion:
Intergen’s Enterprise Content
Management Service
In late November, the
Department of Internal Affairs
announced the all of government
enterprise content management
services (ECMS) panel, with
Intergen’s Cohesion service
named as one of the three ECMS
offerings available to New
Zealand public sector agencies.
Officially launched by Intergen
in Wellington on 3 December,
Cohesion is now available to
public sector agencies looking
for information and records
management services. See
overleaf for more information
about the Cohesion ECMS
Service.
»» Intergen joins “companies to
watch” list in 2013
TIN100 Report
2013 saw Intergen up nine
places – to 32nd – in this year’s
list of top 100 New Zealand ICT
companies, based on revenue
figures, and number six on the
“top 10 companies to watch” list.
»» Dynamics Day on demand
For those of you who didn’t make
it along to Intergen’s Dynamics
Day, you can watch the sessions
on demand here: www.intergen.
co.nz/dynamicsday.

3
portals, content & collaboration

Introducing Enterprise
Content Management
as a Service
Helping public sector agencies to communicate, collaborate
and meet their records management requirements.

ABOUT COHESION
KEY BENEFITS AT A GLANCE:
Usability and ease of adoption
•	 A familiar and compelling user
interface and an intuitive user
experience improves adoption rates
and simplifies training requirements
•	 A fully defined service and
commercial engagement model

Value from your information assets

Key members of the Intergen team
From left to right: Joe Bradley (Manager); Mike Gilbert
(Solution Architect); Declan Ryan (Business Development Manager);
Robert Stewart (Solution Specialist); Ed Rouse (Solution Manager);
Ryan Day (Project Director); Becks Cato (Solution Specialist).

For more information visit:
www.intergen.co.nz/cohesion
joe.bradley@intergen.co.nz
declan.ryan@intergen.co.nz
Phone: 04 472 2021

•	 Users can find, access and create
the latest information anywhere,
at any time
•	 Productivity gains through easy
access to and management of
information

Standards-based features,
implementation and management

As the current holder of the Microsoft Asia Pacific Public
Sector Partner of the Year award, and a strong and valued
Microsoft partner with a proven track record within the
public sector, Intergen has the experience and acumen to
support government agencies in their ECMS requirements
as part of this exciting new initiative.

•	 Simple to consume, with reduced
internal overheads and constraints
•	 Best practice records management

Collaboration
•	 Team focused, allowing your users to
work together and share information
inside and outside the organisation

‘As a service’ cloud benefits
PAUL MUCKLESTON
MANAGING DIRECTOR, MICROSOFT NEW ZEALAND

•	 Security, performance, scalability
•	 Cost certainty
•	 Streamlined project phases
•	 Technology currency

KEY TECHNOLOGIES

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4
What is Cohesion?

Intergenite
Becks Cato
What do you do?

I am a Solution Specialist – Enterprise
Content Management. I work with
client information managers, end users
and Intergen technical staff, to ensure
the systems we build meet the needs
of our clients in the most efficient and
effective manner. During a project, I’ll
typically work alongside our clients
to produce a design for the way
information is organised electronically
and with my technical colleagues to
provide governance support across the
whole solution.
How do you make a difference?

I have a determined focus on building
systems to help make it easier for
people to do their work.
What do you love about your job?

I love supporting my clients to improve
information management within their
organisation. I really enjoy sharing
the learnings I have from my private
and public sector experience and now
vendor side information management
projects with clients and my Intergen
colleagues.
A bit about yourself…

I developed an interest in the ability
of IT to improve information sharing
in communities of experts during my
university study in the ‘90s. I’ve been
working with SharePoint for a number
of years now, in several different
capacities. Outside of work I am an
outdoors and indoors enthusiast – from
helping to run a local equestrian club
through to studying for my Masters and
spending time at home with family.

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Cohesion is Intergen’s Microsoft-based
enterprise content management service (ECMS)
available as a standardised offer as part of
the recently announced New Zealand all-ofgovernment ECMS panel.
Cohesion is cloud-delivered and designed to
help public sector agencies to communicate,
collaborate and meet their records management
requirements.
Launched by Intergen in early December,
Cohesion is now available to New Zealand
public sector agencies.

CORE PLAN
•	 Document Management
•	 Workflow
•	 Community
•	 Search
•	 Mobility
•	 Taxonomy & Metadata
Management
•	 Integration with Line of Business
Applications
•	 Auto-Classification

What does Cohesion offer?
Cohesion offers a secure, easy to use, enterprisegrade service, accessible from almost anywhere.
Based on Microsoft technologies, Cohesion is a
templated, standardised service comprised of a
core package with additional optional service
extensions, giving you the ability to define the
package that best suits your organisation, and
to pay on a per user, per month basis.
Cohesion has Microsoft SharePoint 2013
at its core, which is tightly integrated with
RecordPoint and Pingar to deliver best of
breed content management and collaboration
capabilities, along with strong support of
records management patterns and practices.

•	 Data Ingestion &
ExtractionDocument Centric

SERVICE EXTENSIONS
•	 Records Management
•	 Lifecycle Management
•	 Archiving
•	 Library Management
•	 Image & Rich Media Management
•	 Digital Rights Management
•	 PDF Rendition & Redaction
•	 Digitisation

Working with Intergen: the process
Once you have decided on Cohesion as your
ECMS, we will work closely in partnership
with you to implement your solution. We
will guide you through a well-defined
process to identify and select your
required services based on your key
business drivers, and then work through
a workshop-based “gap-fit” process to
ensure your information management
needs are met. Our method includes
strong support through your data migration,
organisational change and user adoption needs.

For more information about Cohesion,
visit www.intergen.co.nz/cohesion or email
Joe Bradley, Cohesion Manager:
Joe.Bradley@intergen.co.nz.

ISSUE 3 2

5
WEB & DIGITAL STRATEGY

Do I need a responsive website?
What is
responsive design?
Responsive web design fluidly
adapts and resizes elements on
the page to suit the size of the
screen they are being viewed
on. As a result, it generally
means designing for a range of
devices in parallel, rather than
designing a complete solution
for desktop then moving on to
mobiles and tablets.

THE SHORT ANSWER: IT DEPENDS

Questions to ask

Alternatives to responsive design

The long answer: To ask whether you need
a responsive website is to try to decide on
tactics before you’ve come up with an overall
strategy. Responsive design is a technique
– a way of getting a job done – with certain
characteristics that make it more suited to
some scenarios than others.

At that point, a series of other questions come
into play, and these can determine whether
you should side with responsive design or some
other tactic:

So what are the alternatives? There are a
myriad. The common ones include adaptive
design (easier to retrofit but requires wellstructured content), managing a separately
maintained m. Site (easy to implement
but painful to maintain), or building a
downloadable application (great for frequent
users - especially for transactional sites like
internet banking or travel - but not so good
for causal visitors).

Before you can decide on whether Responsive
Design is the right tactic, you need to build your
strategy, and you need to know that there is
a right time and a not-so-right time for “going
responsive”.
Strategy
Your strategy is your overall vision – it comes
from your objectives or goals – and describes
the sort of techniques you want to employ
to achieve those goals. In warfare or sports
there are defensive and offensive strategies. In
business, there are online and digital strategies
that describe how you will engage with your
customers, increase sales and save money,
and ultimately take business up a notch. No
two strategies are the same; they’re tailored to
individual business needs, especially in this era
of a mass of niche markets.
Responsive design describes a method for
getting web content onto mobile (and other)
devices. So hopefully you've arrived at the
responsive design question because you've
made a strategic decision to embrace mobile/
multiple device platforms as a communication
or operational channel. The question around
responsive design, then, can only be asked after
the question “shall we embrace mobile?” has
been answered in the affirmative.

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»» Are we about to build a new website/
application from scratch?
»» Have we assessed that all or most of our
content is equally valuable to users who are
on a mobile as those who are on a desktop
or laptop?
»» Is our website largely about consuming
content rather than making transactions?
If the answers to the above are yes, then
responsive design could be a goer. The ideal
time to factor in responsive design is during the
initial design of a website; it can be expensive to
’retrofit’ an existing design to make it responsive.
Responsive design means you will largely serve
up the same content to users regardless of
device, so it has to be equally as important to
have all this content to hand whether the user
is on a laptop, out and about, or even using
their phone in bed. However if your website
is predominantly transactional – i.e. it's really
an application – then a native application
downloadable from an app store may be the
better approach for mobility. Consumable
content on the other hand – text, images, audio
and video, can work well in a responsive design.

ISSUE 3 2

Responsive design though is great when
you are starting fresh with a blank canvas
for design. It requires up-front planning
and iterative, collaborative design and
development, but is beautifully scalable
across almost all modern web browsing
devices and platforms, from the smallest
smartphone to the largest smart TV.
I tend to pick on ’responsive’ because it’s a
bit of a buzzword at the moment, but like any
of the other digital design tactics out there,
it has strengths and weaknesses and when
utilised well, it's fantastic. So yes, chances are
you need a mobile friendly website, and you
could probably do really well using responsive
design techniques.

For more information about
resposive web design, contact:
mark.delaney@intergen.co.nz

6
modern applications

Silver Fern Farms a leading-edge
solution fit for the field
Greener pastures with ‘Pasture’
THE SITUATION
For leading global food company and red
meat expert Silver Fern Farms, innovation
is a critical element in achieving the
insights and business advantage in a highly
competitive market. With the organisation’s
most fundamental transactions – between
its Livestock Representatives and its farmer
partners – taking place in the field, Silver Fern
Farms needed to create a portable technology
solution that would allow vital information
to be captured, and made available to the
organisation in near real-time, around a
farmer’s kitchen table or in a paddock.
From paper to tablet
With a Plate to Pasture strategy that focuses
on consumers’ needs first and works back
from there to deliver to them, Silver Fern
Farms’ relationship with its farmer partners
is all-important. Silver Fern Farms’ field-based
Livestock Representatives are the key point of
connection in this relationship, taking farmers’
stock booking orders and helping them to define
their stock strategy.
“In the past our approach to capturing
information from farmers was very ad hoc,
manual and paper-based,” says Andy Perry, Silver
Fern Farms’ Regional Livestock Manager. “The
main issue we had was that this information
was stored in the Livestock Reps’ “top two
inches” or in their own paper diaries. We had a
complete lack of visibility and, dependent on the
farmer sending the contract back in the post,
which could take up to a week.”
Silver Fern Farms needed to move from paper
to tablet, creating an electronic diary and
stock booking system for its 85 Livestock
Representatives in their interactions with Silver
Fern Farms’ 20,000 farmer partners, capturing
vital information and providing it back to the
business in near real-time.

a solution fit for the field

The gain

Adoption by the sales force – Silver Fern Farms’
Livestock Representatives – was essential to the
success of Pasture. With an average age of 56,
varying degrees of computer literacy, willingness
and “well-worn livestock hands” navigating a
touch-based interface, the solution needed to be
user friendly, and the approach to designing it
needed to be extremely user focused.

With Pasture fully rolled out to “overwhelmingly
positive” feedback, the business has one
source of the truth. A “step change” for the
organisation, Pasture gives Silver Fern Farms
full visibility and accuracy of information, vastly
improved forecasting and reporting capabilities
and the ability to understand its business
with far greater certainty, making informed
decisions and reducing risk. As well as delivering
significant time savings in the contract process
– reducing the process from up to a week to
almost immediate access to information –
Pasture allows Silver Fern Farms to understand
its farmers better than ever, thus strengthening
the relationship with them, enabling more
insightful and engaged customer service.

“We worked closely with Intergen’s user
experience designers to create a system that
would work in the field,” says Elliot, Silver
Fern Farms’ Project Manager for Pasture. “The
outcome was a solution that is really intuitive.”

“The results from the field are
speaking for themselves. In
fact one of the Livestock Reps
said to me the other day: ‘I
went up the drive of a chap,
created him as a supplier,
signed him up with a special
programme, did his booking
and had the truck there to pick
up his animals the next day.’ It
doesn’t get better than that.”
matt tulloch
Process Improvement Manager,
silver fern farmS

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ISSUE 3 2

To watch the Pasture video visit:
http://intrgn.co/SilverFernFarmsPasture

7
Intergen

A day in the life of
Intergen’s Seattle Office...
Beyond our morning coffee or Red Bull, the
excitement of what we do for Microsoft drives
us to work harder, do more and accept the
over-the-top, last minute and challenging
project scopes. It means that our projects are
often high profile and a bit more stress than
we are comfortable with, but the outcomes
are amazing.
I got a call today saying that our team at
Microsoft would like to expand the scope
of our CRM project. They want our CRM
implementation to not only cover the existing
product, but to be able to cover a number of
similar systems at Microsoft. The scope? Huge.
The opportunity? Exciting! The deadline? As
soon as we can do it.
This is typical of our days on the Microsoft
“campus”. Our clients trust us with big projects
that often have long lasting impacts. At the
moment we are working with one of the product
teams, putting together a competitive analysis.
Our objective is to look at their competitors and
help them determine a typical SWOT analysis:
strengths, weaknesses, opportunities and
threats. The outcome of the project is to help the
engineering teams to determine how best to fill
market gaps and meet their customers’ needs in
the next version of the product.
From helping to understand opportunities in the
market, we also help them to be able to reach
that market. For another client we are creating
sales tools to show off the endless potential
of their product to their customers. We’re
designing demos to help envision the future and

Seattle team at Intergen Social Hour (from left to right): Chris Auld, Amber Williams, Kate Smith,
Zac Smith, Liz Larsen, Hamish Hill, Jay Templeton

demonstrate how this technology can be used
across devices to ease the flow of information
and improve customer experience. We’ve created
scenarios where we show how information can
flow through Windows 8 apps, phone apps,
point of sale devices, medical devices and
informational kiosks. These tools will influence
the future of how consumers interact with
technology.
Another client asked us to create a way for
customers to try out the product online, without
having to install anything, enter their email
address or make any commitments. They didn’t
want there to be a single barrier to getting a
rich experience with the product. The result was
an interactive website that allowed the customer
to step through the product while exploring the

The future of retail on display at the National Retail Federation’s
Annual Retail Show and Expo in New York.

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ISSUE 3 2

features and functionality of the product with an
opportunity at the end to install a trial version
and explore it further. We realised we had met our
mark when the competitor went out and created
exactly the same tool for their product! As always,
imitation is the sincerest form of flattery.
One of the ways that we get the highest profile
work is demonstrations for conferences. We work
for almost every conference putting together
cool demonstrations of the technology that can
be shown on stage to an audience of thousands.
Often we’re creating examples of functionality that
doesn’t yet exist and is only a vision of the future.
The goal is to inspire the audience with what can
be created with Microsoft technology and to go
out and create that future with Microsoft.

Jay and Hamish at the CRM Load Fest at the Western
USA SMS&P Summit.

8
Being at Microsoft, we have a wide range
of projects. Some days we work intimately
with SharePoint and are currently planning
out a complex SharePoint site for an online
community. Many days we work with Modern
Applications – a wide definition that includes
the cross section between applications
for mobile devices and tablets along with
interactive web applications. But almost every
day we work with innovative new technology
that is inspiring.
Our five project managers, Operations Manager,
CRM developer and Regional Manager are
based in Seattle itself. The rest of our team is
physically located in Auckland and Wellington,
but we also draw on Intergenites from all our
offices in New Zealand and Australia to help us
with our projects.
As our clients are located in any one of
Microsoft’s 100+ buildings in the Puget Sound,
we have a wide range to cover. We often work
from home in the morning, before the rest of
Intergen is awake. During the Seattle winter,
Intergen's New Zealand offices don't come
online until 11am and we have a bit of time to
do emails, create proposals for new work and try
and get our normal work done. As there are only

The Microsoft
Immersion Booth.

five hours of overlap during the business day,
and only four overlap days in the week, we have
to work hard to fit our communications into 20
hours in the week.
Working with our team remotely has both
advantages and disadvantages. We appreciate
the fact that when our day has ended, they
are still working until 8 pm at night to get
work done. And it’s great to come into work
on our Monday morning knowing our team
has had a full day of work on their Monday
(the day before) to get caught up on the week
ahead. But in order to spend more time with
our development teams, it often means later
evenings to chat once our day is done.

As our team spends less time in the office
together, we try and spend more time out of the
office together. Each quarter we host a social hour
with our clients. It’s an opportunity to show off
the new stuff we’ve been working on, buy them
a drink and get a chance to bring our extended
team together. We also plan team events as we
simply enjoy hanging out together.
Our work in the Seattle office may be challenging,
but it’s always inspiring. Getting to go to a
conference and see your demo on the big
screen. Developing new tools that help envision
the future. Helping to influence the future of
Microsoft products. It’s all in a days’ work.

Jay Templeton
My wife and I moved from Wellington to
Seattle in 2010 as she was transferred to
Microsoft’s corporate offices. I was looking
forward to settling into the role as an “expat
husband”, learning golf and building out
my man cave. It rains too much to play golf
consistently and my man cave plans were
such that my wife decided that I needed
to get a job.
I had done some consulting work for Intergen
before I left, so we already had a strong working
relationship and I knew the work Intergen
was doing up here were my type of exciting
projects. I contacted Chris Auld with a short
note to let him know I was interested in working
for Intergen a few hours a week. Chris was
surprised I lived in Seattle now and could see
the opportunity for me to add value to the work
they were doing here with Microsoft.
Right from that moment I had a vision of
creating another regional office and becoming
the Regional Manager. Intergen had been
working with Microsoft Corporation since
2003 and the growth of work with Microsoft

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already working on a significant amount
of SharePoint and Office projects, and we
expanded the business to involve new areas
like Dynamics, and Server and Tools (Azure,
SQL, Windows Server and System Center).

had become challenging to manage remotely.
Intergen had established a great reputation
and adding a local BDM with contacts from my
nine plus years at Microsoft New Zealand could
really help the business grow. I knew Microsoft
and the US market would love the initiative and
value Intergen brings.
And I was right. Even though I really only
wanted a few hours of work a week, the first
month was busy and then subsequent months
became overwhelmingly active. We were

ISSUE 3 2

It no longer became an effort to gain new
business, but rather the challenge was to
survive the growth to accommodate all the
new business we had. Before I knew it, I was
consistently working many hours, straddling
two time zones and needed additional local
people to support the opportunities we had
in front of us. By importing Hamish Hill from
Intergen New Zealand, our Seattle team
started to formally grow, and 18 months later
our team has grown to 10+ people located in
Seattle, Auckland, Wellington and Melbourne.
So much for being the house husband!
My move to Seattle definitely wasn’t what I
had expected, but at least it’s not boring!

Jay is Intergen USA’s Regional Manager:
jay.templeton@intergenusa.com

9
Microsoft’s vision for Microsoft
Dynamics and the Modern Enterprise
Q: 	 How do you think Microsoft’s “Services
and Devices” approach will affect the
Dynamics ecosystem?

At this year’s Dynamics Day, held in
Auckland and Sydney in October, we had
the privilege of the company of Microsoft’s
Kees Hertogh as our international keynote
speaker. Kees is a director for product
marketing at Microsoft, and a longstanding
member of the Microsoft Business Solutions
group. We took the chance to ask Kees
about Microsoft’s vision and direction,
both for Microsoft Dynamics and the
modern enterprise.
Q:	 What excites you the most about what’s
happening in Microsoft Dynamics
during the next 12 months?
A:	 First of all, there is new product
innovation that we’ll bring to market.
For example, we’ll have major releases
coming to market for our customers
like Microsoft Dynamics AX 2012 R3,
Microsoft Dynamics CRM 2013 and
Microsoft Dynamics NAV 2012 R2.
Secondly we’ve been making great
progress in delivering a set of native
device experiences, utilising all the
innovation Microsoft is bringing on the
tablets and phones, you’ll see us continue
making progress and delivering both
new apps as well as significant updates
to existing apps. Overall, I am excited
about our ability to continue to deliver
innovation to our customers and partners
year after year after year.

A: 	 I think the Services and Devices focus will
impact our ecosystem in several ways. First
of all, a focus on service delivery will both
continue to improve the “out-of-the-box
experience” of the business application,
simplifying deployment and lowering
implementation cost for our customers. In
addition, it will also open up innovation
opportunities for our customers and
partners through new scenarios by meshing
up different cloud services like, for example,
Social Collaboration (Yammer) and big data
feeds to provide deep and more actionable
insights. For our Dynamics partners, this
will mean a continuing evolution of their
skill sets, increasing their focus on helping
customers address real world business
problems and translating opportunities for
business innovation vs. spending time and
effort on IT maintenance.
Q: 	 What impact are the “four pillars” – cloud,
mobility, social enterprise and big data –
having on Microsoft Dynamics?
A:	 We see these ‘nexus of focus’ (as Gartner
calls them) as “technology vectors” that
will continue to influence the innovation
agenda we’re driving for our ERP and CRM
customers to deliver even greater customer

value. We’ve already made good progress
on this with, for example, the integration
between Yammer and Dynamics CRM,
the recent acquisition of Netbreeze, our
continued investment in Microsoft’s Azure
cloud platform, the increased adoption of
this platform in our Dynamics products
line and the release of mobile Windows 8
tablet applications for Dynamics, to name
a view. You’ll continue to see us delivering
innovation around these “four pillars”.
Q:	 You’ve been at Microsoft for a number of
years. How has the company changed in
that time, and where do you see Microsoft
heading in the future?
A:	 I’ve always been energised by the
company’s wide reach in technology
and focus on innovation over the long
haul to bring greater customer value.
Microsoft has a unique ability to continue
to change itself and improve its focus.
For me personally, now is actually a very
interesting time to work for Microsoft to
see the company change into a Services
and Devices company across consumer and
enterprise segments. Implementing this big
change and making bold bets like these is
something that get me even more excited
and motivated to be part of this change
to make even a bigger impact on our
customers’ personal lives and businesses.

The Intergen team at Dynamics Day, Auckland.

S M ART S

T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE

ISSUE 3 2

10
cloud services

Tips and tricks for
migrating to the cloud

What is Office 365?

Intergenite
Lester Young
What do you do?

I’m an Infrastructure Consultant in
the Infrastructure Consulting team,
based in the Wellington Office. I work
primarily on Microsoft Office 365 and
Microsoft Windows Intune projects as
well as managed desktop solutions.
How do you make a difference?

Office 365 is a suite of Microsoft technologies
delivered on a per-user subscription basis. It
provides organisations with unprecedented
flexibility and the ability to move some or all
of their different workloads to the cloud.
At Office 365’s core is productivity –
comprising the Microsoft Office suite; then
there are the specialty Office products, like
Project and Visio. Then there’s collaboration –
comprising SharePoint. Dynamics CRM Online
is closely associated with Office 365, but not
a part of it – although with the ever-increasing
convergence of technologies it may well be
brought into the fold in the future.

I make a difference by working with
organisations to understand the
technical requirements in their journey
to cloud-based services. Ultimately,
through my experience in Microsoft
infrastructure products I provide
technical advice and support for
organisations migrating to the cloud.

For a number of organisations, Office 365
is the ideal stepping stone for a move to
the cloud. It gives them the opportunity to
consume a service, just like we subscribe
to cable television services or mobile
telecommunication services – it’s a no-brainer
and it just works.

What do you love about your job?

The benefits

My favourite part of the job is working
with the Infrastructure Consulting
team as their skills and abilities
inspire me every day. Working with
the latest technologies delivered by
Microsoft and being challenged on
a daily basis to deliver the best and
most appropriate solutions is a great
part of the job. I enjoy working with
a variety of organisations from small
family businesses to enterprise-scale
organisations as it offers a great
insight into the IT challenges faced by
organisations of all types.

Cost efficiency. By moving to an operational
expenditure model, you know exactly what
you’re getting, what you’re paying for and
when you are paying for it.

A bit about yourself…

Born and bred in Wellington and an
alumni of the University of Otago, I
spend most of time away from work
renovating a railway cottage with my
partner, Elissa. If I'm not renovating,
you'll find either find me following
the black line in a swimming pool,
riding my bike, out running or – most
importantly – drinking coffee at one of
my favourite cafés after the event.

S M ART S

T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE

Simplicity. A move to the cloud reduces the
requirement for hardware, simplifies licensing,
and lessens the need for specific dedicated IT
resources to keep systems ticking over. It’s a
service that just works and you simply
subscribe to it.
It frees up your IT resources to do more
valuable things. Rather than focusing on
things like keeping the lights on, upskilling
team members and maintaining hardware, IT
teams can dedicate time and energy to a more
strategic IT focus.

ISSUE 3 2

Currency. Technology is changing constantly,
and cloud services enable your organisation
to stay at the forefront of technology without
having to think about, plan for or make
additional investments in upgrades. With
Office 365 you do get the latest and greatest.
But there is a proviso here: Upgrades need to
be made within a 12-month window, which
can sometimes prove problematic for some
organisations.
Capacity. Consider your traditional onsite mailbox limits, usually around 2-5GB.
With Office 365, each mailbox has a 50GB
allocation.
It just works. Office 365 is a global service
backed by Microsoft, with guaranteed service
levels (and significant financial penalties for
Microsoft if these are not met).
It gets better. With the convergence of
technology and with Microsoft making
constant incremental improvements to its
cloud offerings, the services on offer will get
better, more comprehensive, and represent
even greater value for money.
You get an enterprise grade solution at a
consumer price. Take, for example, the cost
of an organisation setting up its own disaster
recovery capability, which is as good as writing
a blank cheque. With Office 365, it’s all part
of the service.
Accessibility. Because your information is in
the cloud, you can access it from any device,
anywhere.
It’s greener. This is one of the typically hidden
or less frequently measured benefits. Think of
the energy you save by getting rid of servers
and coolers, just for starters.

11
Over the past few years we’ve worked with numerous
organisations in helping them make the move to the cloud.
We thought we’d share some of the lessons, tips and tricks
we’ve picked up along the way.

Tips and tricks
If this sounds like it could benefit your
organisation, where should you start? Below
are some tips and tricks about what to do next
and what you should watch out for.
Set up a (free) trial. People ask us how it will
perform. We can give you an idea based on
our own experience, but – like anything – the
best thing is always to see for yourself.
Beware of any potential ‘knock-on’ effects.
An example of this could be in moving from
SharePoint (often dubbed the Swiss army knife
of technology solutions) to SharePoint Online.
If you’re using some of SharePoint’s advanced
features, beware that there could be knock-on
effects, and similarly for any other advanced
functionality you’re looking to move
cloud-wards.
Review your internet connection. Any cloud
service is heavily reliant on your internet
connection. Before you commit to the cloud,
review your internet connection and know
your data caps. Ultimately, to get the best
experience, you need the best internet
connection you can get.
Things take fractionally longer – by
milliseconds. The first time you log in, you
notice those milliseconds. The third time you
log in, it’s the new normal.

If there’s an issue, you can’t
just go and talk to your
boss. The good thing is that,
from our own experience,
the issues are few and far
between.
Be prepared to experience
a new look and feel. If your
organisation is running relatively recent product
versions on premise, you’re not in for many
surprises, as Microsoft’s UI changes between
versions are relatively subtle. If you’ve been used
to older product versions, you may need to set
aside a small amount of time to orient yourself.
Before migrating, get your house in order.
This is a a common sticking point for lots of
organisations. Know your data (where it is, what
it is), and make sure it’s clean. As with anything:
rubbish in, rubbish out. Another incentive for
doing this is that by removing unnecessary
data you’re not paying for what you don’t
actually need.
It’s not all or nothing. Office 365 may suit
some pockets of your organisation, or certain
work tasks but not others. You can keep some
people working on premise, and head others to
the cloud, and likewise for different functions
across your organisation.
Don’t compare apples with oranges. With
cloud-based services, you cannot make

comparisons based on price alone. There are
other solutions that look to do a similar thing
at a lower cost. If cost is your main driver, be
realistic about the fact that you are not going to
get the same level of functionality and service.
Be prepared for your migration to take longer
than you think it might. One thing we’ve
learned from the migrations we have done for
organisations is that while we can give you an
estimate, and however much we would like be
absolutely definitive with timeframes, there are
far too many variables (an unforeseen largescale internet-based event anywhere in the
world, for example) that are out of our control
for us to be able to do this.
The devil is in the detail. So check the fine
print. Make sure you know exactly what each
aspect of the service entails.
If you’d like to know more about what a move to
the cloud entails, we’re always more than happy
to talk you through the many options and things
to consider.

Lester is one of Intergen's Infrastructure
consultants. Contact Lester at:
lester.young@intergen.co.nz

S M ART S

T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE

ISSUE 3 2

12
Portals, Content & Collaboration

Turners and Growers –
fresh taste to the world
SharePoint 2013 delivers a fresh outlook to
Turners & Growers’ doorstep.

THE SITUATION
Turners & Growers (T&G) has been New
Zealand’s leading distributor, marketer and
exporter of premium fresh produce for over
a century. No matter where their customers
are in the world, T&G’s goal is to ensure their
produce is as good as the day it is harvested.
Everyone at T&G, from finance, marketing
and sales to wholesalers and retailers, plays a
definitive part in delivering world class produce
to the shop floor. To make this a reality it’s vital
that everyone, no matter where they are in the
supply chain, can communicate and collaborate
with each other, at all levels and layers. T&G
has a strategy in place to maintain and grow an
integrated business that allows them to manage
all elements of the supply chain – and building
an intranet solution that could help eliminate
silos throughout the supply chain was central to
this objective.
It was also important for T&G to consider a
technology solution that could grow with them
into the future – Microsoft SharePoint had the
power to deliver the functionality and flexibility
they needed, all in one mighty compelling, userfriendly platform. With Intergen’s expertise on
board, it was time to get down to business and
bring a fresh new intranet to Turners & Growers.
The pain
T&G’s incumbent intranet was missing key
functionality and usability was poor. Creating an
intranet that could join all the dots across the
business was key.
As Kylie Horomia, Corporate Communications
Manager, T&G confirms: “Our previous
intranet was clunky; everything was stored in
different programmes and there was no central
information source. With multiple data sources,

FOLLOW US

it was hard to get one solid answer,
document or message. Staff needed
to keep up with the latest news,
update their team on progress and
have easy access to other resources
from other departments to help
support decision making. Emails were still a
primary communication tool. Key business
processes weren’t integrated and we were still
performing paper-based tasks. And only a small
number of people could update content.”
The gain
Janet Henderson, T&G’s Application Manager
says: “Intergen was easy to work with; they
listened to our pain points and showed us what
we could do to remove them, went through
options and shared their expertise. This allowed
us to not only implement a new intranet
but also to drill down and really look at our
business processes and develop a solution that
worked for our team.”
T&G now has more than what they initially
set out for: an intranet that not only delivers
one source of the truth but it has functionality
to streamline business processes to create
one living, breathing asset. T&G is now well
equipped with the right tools and resources;
they can throw away paper-based processes and
go about their daily work without encountering
bottlenecks along the way.

“Our new intranet has a
compelling user interface that
allows us to easily update and
maintain information, navigate
through the different teams
and open up silos. SharePoint
and Intergen not only ticked
the boxes but also provided
a solid foundation for future
implementations.”
Kylie Horomia
Corporate Communications Manager,
Turners & Growers

As Kylie confirms: “Our new intranet has a
compelling user interface that allows us to
easily update and maintain information,
navigate through the different teams and
open up silos. SharePoint and Intergen not
only ticked the boxes but also provided a
solid foundation for future implementations.
Choosing SharePoint and the Microsoft
platform meant any new solutions – such as our
financial systems and staff directory – can be
easily integrated with the current system.

www.twitter.com/teamintergen

www.linkedin.com/companies/intergen

Intergen is a trans-Tasman
information technology
services company that solves
challenging business problems
using the latest Microsoft
solutions. We provide our
customers with a range of
solutions and services, including
financial and relationship
management, portals, content
and collaboration solutions,
custom software development,
and consulting services.

www.intergen.co.nz/blog

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Intergen Smarts 32 New Zealand (Dec 2013)

  • 1. THE INTELLIGENT BUSINESS MAGAZINE | ISSUE 32 | 2013 IN THIS ISSUE... Intergenite photos 2 Introduction 3 Enterprise Content Management as a Service 4 Responsive Web Design 6 Case study 7 A day in the life of the Seattle office 8 microsoft Dynamics Q&A 10 Cloud tips and tricks 11 Case study 13 Becoming a modern enterprise After being talked about for many years, the concept of the modern enterprise is becoming a reality for many forward-thinking organisations. Gartner has long-talked about the “nexus of forces,” the confluence of the cloud, mobility, social and big data and how – separately and in combination – these trends are disrupting how organisations operate and how people work. At the Microsoft Worldwide Partner Conference in July, Microsoft talked up the so-called “four pillars,” outlining how these same four trends influence Microsoft’s own offerings – and its evolution towards being a company focused on devices and services. Analysts, media and the blogosphere are often guilty of promoting these trends years before they are ready for mainstream adoption, usually waiting for costs to come down and any risks to be mitigated, believing that any differentiators that may be created are offset by the risks involved in implementing them. In the case of the cloud, mobility, the social enterprise and big data, momentum has been building for some time, and an increasing number of organisations are embracing them. How does this relate to the notion of a modern enterprise? What do these solutions provide organisations that allow them to become “modern”? Becoming a modern enterprise is more than being an organisation that adopts any or all of these solutions; the organisation also must understand the impact these solutions can have on how it works – and how these changes can create improvements. How can the cloud and mobile devices improve productivity or reduce costs? How can the social enterprise work in your organisation to facilitate communication and improve collaboration? Are you ready to take advantage of big data and the opportunities it may afford? And, singly and collectively, how could the implementation of these services create long-term differentiation? Commoditisation is also a characteristic of many of these offerings, with a desire to offer solutions that can be easily purchased and consumed. Their “packaged” nature means that organisations can often get up and running quickly and cost effectively. And despite the perceived attribute that “one size fits all,” organisations still have the ability to tailor solutions to meet their needs and – when used in combination – the opportunities to mix and match solutions and deployment methods, together with packaged and custom solutions, differentiation can be realised. Taking advantage of these technological shifts requires careful consideration and successful adoption requires more than simply adopting the technology. How it gets incorporated into your organisation, and the way it works, is critical. While some solutions, such as cloud-based email, have minimal impact on the behaviour of an organisation; other solutions are more disruptive and can create a step-change in value – when their value is understood by everyone. The Microsoft platform often allows an iterative approach to adopting any of these solutions: a “big bang” approach isn’t usually required, but a more considered approach to adoption is possible, regardless of whether solutions are deployed on premise, in the cloud or through a hybrid solution. How you and your organisation translate the impact of these solutions into how you work doesn’t have to be answered on day one; it can be an evolution that, once started, can benefit your entire organisation.
  • 2. ALUMNI Intergenite Alumni get-togethers London (left) and San Francisco (right). Coffee with the Prime Minister Intergen's Simon Bright presents John Key with a personalised message from Intergen. Cohesion Intergen launches Cohesion, its Enterprise Content Management as a service offering for the public sector. Dynamics Day 2013 Intergen's fifth annual Dynamics Day, held in Auckland. A winning streak for Intergen sports The Intergen Titans take the soccer title (left) and Corporate Challenge team comes first in the IT/Tech category. TechEd 2013 Every year at TechEd the Intergen team is a force to be reckoned with – on stage and behind the wheel of a race car... © Copyright 2013 Intergen Limited. All rights reserved. No part of this publication may be reproduced without the permission of Intergen Limited. S M ART S T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE ISSUE 3 2 2
  • 3. INTERGEN Defining – and celebrating – the modern enterprise As technology partners we’re in a privileged position. We get to be a part of – and help define – an organisation’s “modernisation” through their use of IT. We are exposed to the things that really matter to organisations – things like harnessing, understanding and making best use of their data, empowering their staff, better connecting with their customers and streamlining systems and processes to enable greater productivity. It’s our role to design and deliver the systems that help make all these things a reality. In our line of work, the greatest reward comes from seeing how these technology innovations make a real difference. In this issue of Smarts we look at a number of examples of modern technology solutions and explore several of the key themes underpinning them. We look at what it means to take a device agnostic, “responsive” approach to web design, and share tips and tricks we have learned in helping organisations make the move to the cloud. A fantastic example of an organisation using technology in a truly “modern” way is Silver Fern Farms with their “Pasture” system (see page 7) – bringing integrated technology to the field, where Silver Fern Farms’ most important transactions take place. Our Seattle team works closely with Microsoft Corporation helping to build future technology. The nature of the work they do is such that they work to an intense schedule and can’t talk publicly about a lot of this work. In this issue the Seattle team shares with us a typical day in the life of our work with Microsoft Corporation – a real insight into the engine room where the modern enterprise is defined and the sorts of technology solutions we’ll see becoming commonplace in the near future. S M ART S T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE We were extremely excited to recently launch Cohesion, Intergen’s Enterprise Content Management Service (see page 3) available to New Zealand’s public sector – another great example of a modern service that will allow organisations to consume technology in a new way. We are also undertaking some modernisation of our own. We have instigated a programme we call Intergen. NEXT and we are working on projects that will redefine Intergen’s next phase of growth. We are reviewing and redefining our go to market strategy, updating or replacing all of our internal systems and optimising our processes. We have also undertaken a significant reorganisation to align ourselves with the things we do rather than where we do things. All these changes are designed to make us easier to do business with and to help us deliver better quality solutions that deliver more value for our clients This is the final issue of Smarts for the year. On behalf of all of Intergen, we wish you all the best for the holiday period and the new year ahead. Here’s to a prosperous and successful 2014. Tony Stewart is Chief Group Executive Officer of Intergen. Contact Tony at: tony.stewart@intergen.co.nz ISSUE 3 2 In brief »» Intergen launches Cohesion: Intergen’s Enterprise Content Management Service In late November, the Department of Internal Affairs announced the all of government enterprise content management services (ECMS) panel, with Intergen’s Cohesion service named as one of the three ECMS offerings available to New Zealand public sector agencies. Officially launched by Intergen in Wellington on 3 December, Cohesion is now available to public sector agencies looking for information and records management services. See overleaf for more information about the Cohesion ECMS Service. »» Intergen joins “companies to watch” list in 2013 TIN100 Report 2013 saw Intergen up nine places – to 32nd – in this year’s list of top 100 New Zealand ICT companies, based on revenue figures, and number six on the “top 10 companies to watch” list. »» Dynamics Day on demand For those of you who didn’t make it along to Intergen’s Dynamics Day, you can watch the sessions on demand here: www.intergen. co.nz/dynamicsday. 3
  • 4. portals, content & collaboration Introducing Enterprise Content Management as a Service Helping public sector agencies to communicate, collaborate and meet their records management requirements. ABOUT COHESION KEY BENEFITS AT A GLANCE: Usability and ease of adoption • A familiar and compelling user interface and an intuitive user experience improves adoption rates and simplifies training requirements • A fully defined service and commercial engagement model Value from your information assets Key members of the Intergen team From left to right: Joe Bradley (Manager); Mike Gilbert (Solution Architect); Declan Ryan (Business Development Manager); Robert Stewart (Solution Specialist); Ed Rouse (Solution Manager); Ryan Day (Project Director); Becks Cato (Solution Specialist). For more information visit: www.intergen.co.nz/cohesion joe.bradley@intergen.co.nz declan.ryan@intergen.co.nz Phone: 04 472 2021 • Users can find, access and create the latest information anywhere, at any time • Productivity gains through easy access to and management of information Standards-based features, implementation and management As the current holder of the Microsoft Asia Pacific Public Sector Partner of the Year award, and a strong and valued Microsoft partner with a proven track record within the public sector, Intergen has the experience and acumen to support government agencies in their ECMS requirements as part of this exciting new initiative. • Simple to consume, with reduced internal overheads and constraints • Best practice records management Collaboration • Team focused, allowing your users to work together and share information inside and outside the organisation ‘As a service’ cloud benefits PAUL MUCKLESTON MANAGING DIRECTOR, MICROSOFT NEW ZEALAND • Security, performance, scalability • Cost certainty • Streamlined project phases • Technology currency KEY TECHNOLOGIES S M ART S T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE ISSUE 3 2 4
  • 5. What is Cohesion? Intergenite Becks Cato What do you do? I am a Solution Specialist – Enterprise Content Management. I work with client information managers, end users and Intergen technical staff, to ensure the systems we build meet the needs of our clients in the most efficient and effective manner. During a project, I’ll typically work alongside our clients to produce a design for the way information is organised electronically and with my technical colleagues to provide governance support across the whole solution. How do you make a difference? I have a determined focus on building systems to help make it easier for people to do their work. What do you love about your job? I love supporting my clients to improve information management within their organisation. I really enjoy sharing the learnings I have from my private and public sector experience and now vendor side information management projects with clients and my Intergen colleagues. A bit about yourself… I developed an interest in the ability of IT to improve information sharing in communities of experts during my university study in the ‘90s. I’ve been working with SharePoint for a number of years now, in several different capacities. Outside of work I am an outdoors and indoors enthusiast – from helping to run a local equestrian club through to studying for my Masters and spending time at home with family. S M ART S T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE Cohesion is Intergen’s Microsoft-based enterprise content management service (ECMS) available as a standardised offer as part of the recently announced New Zealand all-ofgovernment ECMS panel. Cohesion is cloud-delivered and designed to help public sector agencies to communicate, collaborate and meet their records management requirements. Launched by Intergen in early December, Cohesion is now available to New Zealand public sector agencies. CORE PLAN • Document Management • Workflow • Community • Search • Mobility • Taxonomy & Metadata Management • Integration with Line of Business Applications • Auto-Classification What does Cohesion offer? Cohesion offers a secure, easy to use, enterprisegrade service, accessible from almost anywhere. Based on Microsoft technologies, Cohesion is a templated, standardised service comprised of a core package with additional optional service extensions, giving you the ability to define the package that best suits your organisation, and to pay on a per user, per month basis. Cohesion has Microsoft SharePoint 2013 at its core, which is tightly integrated with RecordPoint and Pingar to deliver best of breed content management and collaboration capabilities, along with strong support of records management patterns and practices. • Data Ingestion & ExtractionDocument Centric SERVICE EXTENSIONS • Records Management • Lifecycle Management • Archiving • Library Management • Image & Rich Media Management • Digital Rights Management • PDF Rendition & Redaction • Digitisation Working with Intergen: the process Once you have decided on Cohesion as your ECMS, we will work closely in partnership with you to implement your solution. We will guide you through a well-defined process to identify and select your required services based on your key business drivers, and then work through a workshop-based “gap-fit” process to ensure your information management needs are met. Our method includes strong support through your data migration, organisational change and user adoption needs. For more information about Cohesion, visit www.intergen.co.nz/cohesion or email Joe Bradley, Cohesion Manager: Joe.Bradley@intergen.co.nz. ISSUE 3 2 5
  • 6. WEB & DIGITAL STRATEGY Do I need a responsive website? What is responsive design? Responsive web design fluidly adapts and resizes elements on the page to suit the size of the screen they are being viewed on. As a result, it generally means designing for a range of devices in parallel, rather than designing a complete solution for desktop then moving on to mobiles and tablets. THE SHORT ANSWER: IT DEPENDS Questions to ask Alternatives to responsive design The long answer: To ask whether you need a responsive website is to try to decide on tactics before you’ve come up with an overall strategy. Responsive design is a technique – a way of getting a job done – with certain characteristics that make it more suited to some scenarios than others. At that point, a series of other questions come into play, and these can determine whether you should side with responsive design or some other tactic: So what are the alternatives? There are a myriad. The common ones include adaptive design (easier to retrofit but requires wellstructured content), managing a separately maintained m. Site (easy to implement but painful to maintain), or building a downloadable application (great for frequent users - especially for transactional sites like internet banking or travel - but not so good for causal visitors). Before you can decide on whether Responsive Design is the right tactic, you need to build your strategy, and you need to know that there is a right time and a not-so-right time for “going responsive”. Strategy Your strategy is your overall vision – it comes from your objectives or goals – and describes the sort of techniques you want to employ to achieve those goals. In warfare or sports there are defensive and offensive strategies. In business, there are online and digital strategies that describe how you will engage with your customers, increase sales and save money, and ultimately take business up a notch. No two strategies are the same; they’re tailored to individual business needs, especially in this era of a mass of niche markets. Responsive design describes a method for getting web content onto mobile (and other) devices. So hopefully you've arrived at the responsive design question because you've made a strategic decision to embrace mobile/ multiple device platforms as a communication or operational channel. The question around responsive design, then, can only be asked after the question “shall we embrace mobile?” has been answered in the affirmative. S M ART S T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE »» Are we about to build a new website/ application from scratch? »» Have we assessed that all or most of our content is equally valuable to users who are on a mobile as those who are on a desktop or laptop? »» Is our website largely about consuming content rather than making transactions? If the answers to the above are yes, then responsive design could be a goer. The ideal time to factor in responsive design is during the initial design of a website; it can be expensive to ’retrofit’ an existing design to make it responsive. Responsive design means you will largely serve up the same content to users regardless of device, so it has to be equally as important to have all this content to hand whether the user is on a laptop, out and about, or even using their phone in bed. However if your website is predominantly transactional – i.e. it's really an application – then a native application downloadable from an app store may be the better approach for mobility. Consumable content on the other hand – text, images, audio and video, can work well in a responsive design. ISSUE 3 2 Responsive design though is great when you are starting fresh with a blank canvas for design. It requires up-front planning and iterative, collaborative design and development, but is beautifully scalable across almost all modern web browsing devices and platforms, from the smallest smartphone to the largest smart TV. I tend to pick on ’responsive’ because it’s a bit of a buzzword at the moment, but like any of the other digital design tactics out there, it has strengths and weaknesses and when utilised well, it's fantastic. So yes, chances are you need a mobile friendly website, and you could probably do really well using responsive design techniques. For more information about resposive web design, contact: mark.delaney@intergen.co.nz 6
  • 7. modern applications Silver Fern Farms a leading-edge solution fit for the field Greener pastures with ‘Pasture’ THE SITUATION For leading global food company and red meat expert Silver Fern Farms, innovation is a critical element in achieving the insights and business advantage in a highly competitive market. With the organisation’s most fundamental transactions – between its Livestock Representatives and its farmer partners – taking place in the field, Silver Fern Farms needed to create a portable technology solution that would allow vital information to be captured, and made available to the organisation in near real-time, around a farmer’s kitchen table or in a paddock. From paper to tablet With a Plate to Pasture strategy that focuses on consumers’ needs first and works back from there to deliver to them, Silver Fern Farms’ relationship with its farmer partners is all-important. Silver Fern Farms’ field-based Livestock Representatives are the key point of connection in this relationship, taking farmers’ stock booking orders and helping them to define their stock strategy. “In the past our approach to capturing information from farmers was very ad hoc, manual and paper-based,” says Andy Perry, Silver Fern Farms’ Regional Livestock Manager. “The main issue we had was that this information was stored in the Livestock Reps’ “top two inches” or in their own paper diaries. We had a complete lack of visibility and, dependent on the farmer sending the contract back in the post, which could take up to a week.” Silver Fern Farms needed to move from paper to tablet, creating an electronic diary and stock booking system for its 85 Livestock Representatives in their interactions with Silver Fern Farms’ 20,000 farmer partners, capturing vital information and providing it back to the business in near real-time. a solution fit for the field The gain Adoption by the sales force – Silver Fern Farms’ Livestock Representatives – was essential to the success of Pasture. With an average age of 56, varying degrees of computer literacy, willingness and “well-worn livestock hands” navigating a touch-based interface, the solution needed to be user friendly, and the approach to designing it needed to be extremely user focused. With Pasture fully rolled out to “overwhelmingly positive” feedback, the business has one source of the truth. A “step change” for the organisation, Pasture gives Silver Fern Farms full visibility and accuracy of information, vastly improved forecasting and reporting capabilities and the ability to understand its business with far greater certainty, making informed decisions and reducing risk. As well as delivering significant time savings in the contract process – reducing the process from up to a week to almost immediate access to information – Pasture allows Silver Fern Farms to understand its farmers better than ever, thus strengthening the relationship with them, enabling more insightful and engaged customer service. “We worked closely with Intergen’s user experience designers to create a system that would work in the field,” says Elliot, Silver Fern Farms’ Project Manager for Pasture. “The outcome was a solution that is really intuitive.” “The results from the field are speaking for themselves. In fact one of the Livestock Reps said to me the other day: ‘I went up the drive of a chap, created him as a supplier, signed him up with a special programme, did his booking and had the truck there to pick up his animals the next day.’ It doesn’t get better than that.” matt tulloch Process Improvement Manager, silver fern farmS S M ART S T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE ISSUE 3 2 To watch the Pasture video visit: http://intrgn.co/SilverFernFarmsPasture 7
  • 8. Intergen A day in the life of Intergen’s Seattle Office... Beyond our morning coffee or Red Bull, the excitement of what we do for Microsoft drives us to work harder, do more and accept the over-the-top, last minute and challenging project scopes. It means that our projects are often high profile and a bit more stress than we are comfortable with, but the outcomes are amazing. I got a call today saying that our team at Microsoft would like to expand the scope of our CRM project. They want our CRM implementation to not only cover the existing product, but to be able to cover a number of similar systems at Microsoft. The scope? Huge. The opportunity? Exciting! The deadline? As soon as we can do it. This is typical of our days on the Microsoft “campus”. Our clients trust us with big projects that often have long lasting impacts. At the moment we are working with one of the product teams, putting together a competitive analysis. Our objective is to look at their competitors and help them determine a typical SWOT analysis: strengths, weaknesses, opportunities and threats. The outcome of the project is to help the engineering teams to determine how best to fill market gaps and meet their customers’ needs in the next version of the product. From helping to understand opportunities in the market, we also help them to be able to reach that market. For another client we are creating sales tools to show off the endless potential of their product to their customers. We’re designing demos to help envision the future and Seattle team at Intergen Social Hour (from left to right): Chris Auld, Amber Williams, Kate Smith, Zac Smith, Liz Larsen, Hamish Hill, Jay Templeton demonstrate how this technology can be used across devices to ease the flow of information and improve customer experience. We’ve created scenarios where we show how information can flow through Windows 8 apps, phone apps, point of sale devices, medical devices and informational kiosks. These tools will influence the future of how consumers interact with technology. Another client asked us to create a way for customers to try out the product online, without having to install anything, enter their email address or make any commitments. They didn’t want there to be a single barrier to getting a rich experience with the product. The result was an interactive website that allowed the customer to step through the product while exploring the The future of retail on display at the National Retail Federation’s Annual Retail Show and Expo in New York. S M ART S T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE ISSUE 3 2 features and functionality of the product with an opportunity at the end to install a trial version and explore it further. We realised we had met our mark when the competitor went out and created exactly the same tool for their product! As always, imitation is the sincerest form of flattery. One of the ways that we get the highest profile work is demonstrations for conferences. We work for almost every conference putting together cool demonstrations of the technology that can be shown on stage to an audience of thousands. Often we’re creating examples of functionality that doesn’t yet exist and is only a vision of the future. The goal is to inspire the audience with what can be created with Microsoft technology and to go out and create that future with Microsoft. Jay and Hamish at the CRM Load Fest at the Western USA SMS&P Summit. 8
  • 9. Being at Microsoft, we have a wide range of projects. Some days we work intimately with SharePoint and are currently planning out a complex SharePoint site for an online community. Many days we work with Modern Applications – a wide definition that includes the cross section between applications for mobile devices and tablets along with interactive web applications. But almost every day we work with innovative new technology that is inspiring. Our five project managers, Operations Manager, CRM developer and Regional Manager are based in Seattle itself. The rest of our team is physically located in Auckland and Wellington, but we also draw on Intergenites from all our offices in New Zealand and Australia to help us with our projects. As our clients are located in any one of Microsoft’s 100+ buildings in the Puget Sound, we have a wide range to cover. We often work from home in the morning, before the rest of Intergen is awake. During the Seattle winter, Intergen's New Zealand offices don't come online until 11am and we have a bit of time to do emails, create proposals for new work and try and get our normal work done. As there are only The Microsoft Immersion Booth. five hours of overlap during the business day, and only four overlap days in the week, we have to work hard to fit our communications into 20 hours in the week. Working with our team remotely has both advantages and disadvantages. We appreciate the fact that when our day has ended, they are still working until 8 pm at night to get work done. And it’s great to come into work on our Monday morning knowing our team has had a full day of work on their Monday (the day before) to get caught up on the week ahead. But in order to spend more time with our development teams, it often means later evenings to chat once our day is done. As our team spends less time in the office together, we try and spend more time out of the office together. Each quarter we host a social hour with our clients. It’s an opportunity to show off the new stuff we’ve been working on, buy them a drink and get a chance to bring our extended team together. We also plan team events as we simply enjoy hanging out together. Our work in the Seattle office may be challenging, but it’s always inspiring. Getting to go to a conference and see your demo on the big screen. Developing new tools that help envision the future. Helping to influence the future of Microsoft products. It’s all in a days’ work. Jay Templeton My wife and I moved from Wellington to Seattle in 2010 as she was transferred to Microsoft’s corporate offices. I was looking forward to settling into the role as an “expat husband”, learning golf and building out my man cave. It rains too much to play golf consistently and my man cave plans were such that my wife decided that I needed to get a job. I had done some consulting work for Intergen before I left, so we already had a strong working relationship and I knew the work Intergen was doing up here were my type of exciting projects. I contacted Chris Auld with a short note to let him know I was interested in working for Intergen a few hours a week. Chris was surprised I lived in Seattle now and could see the opportunity for me to add value to the work they were doing here with Microsoft. Right from that moment I had a vision of creating another regional office and becoming the Regional Manager. Intergen had been working with Microsoft Corporation since 2003 and the growth of work with Microsoft S M ART S T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE already working on a significant amount of SharePoint and Office projects, and we expanded the business to involve new areas like Dynamics, and Server and Tools (Azure, SQL, Windows Server and System Center). had become challenging to manage remotely. Intergen had established a great reputation and adding a local BDM with contacts from my nine plus years at Microsoft New Zealand could really help the business grow. I knew Microsoft and the US market would love the initiative and value Intergen brings. And I was right. Even though I really only wanted a few hours of work a week, the first month was busy and then subsequent months became overwhelmingly active. We were ISSUE 3 2 It no longer became an effort to gain new business, but rather the challenge was to survive the growth to accommodate all the new business we had. Before I knew it, I was consistently working many hours, straddling two time zones and needed additional local people to support the opportunities we had in front of us. By importing Hamish Hill from Intergen New Zealand, our Seattle team started to formally grow, and 18 months later our team has grown to 10+ people located in Seattle, Auckland, Wellington and Melbourne. So much for being the house husband! My move to Seattle definitely wasn’t what I had expected, but at least it’s not boring! Jay is Intergen USA’s Regional Manager: jay.templeton@intergenusa.com 9
  • 10. Microsoft’s vision for Microsoft Dynamics and the Modern Enterprise Q: How do you think Microsoft’s “Services and Devices” approach will affect the Dynamics ecosystem? At this year’s Dynamics Day, held in Auckland and Sydney in October, we had the privilege of the company of Microsoft’s Kees Hertogh as our international keynote speaker. Kees is a director for product marketing at Microsoft, and a longstanding member of the Microsoft Business Solutions group. We took the chance to ask Kees about Microsoft’s vision and direction, both for Microsoft Dynamics and the modern enterprise. Q: What excites you the most about what’s happening in Microsoft Dynamics during the next 12 months? A: First of all, there is new product innovation that we’ll bring to market. For example, we’ll have major releases coming to market for our customers like Microsoft Dynamics AX 2012 R3, Microsoft Dynamics CRM 2013 and Microsoft Dynamics NAV 2012 R2. Secondly we’ve been making great progress in delivering a set of native device experiences, utilising all the innovation Microsoft is bringing on the tablets and phones, you’ll see us continue making progress and delivering both new apps as well as significant updates to existing apps. Overall, I am excited about our ability to continue to deliver innovation to our customers and partners year after year after year. A: I think the Services and Devices focus will impact our ecosystem in several ways. First of all, a focus on service delivery will both continue to improve the “out-of-the-box experience” of the business application, simplifying deployment and lowering implementation cost for our customers. In addition, it will also open up innovation opportunities for our customers and partners through new scenarios by meshing up different cloud services like, for example, Social Collaboration (Yammer) and big data feeds to provide deep and more actionable insights. For our Dynamics partners, this will mean a continuing evolution of their skill sets, increasing their focus on helping customers address real world business problems and translating opportunities for business innovation vs. spending time and effort on IT maintenance. Q: What impact are the “four pillars” – cloud, mobility, social enterprise and big data – having on Microsoft Dynamics? A: We see these ‘nexus of focus’ (as Gartner calls them) as “technology vectors” that will continue to influence the innovation agenda we’re driving for our ERP and CRM customers to deliver even greater customer value. We’ve already made good progress on this with, for example, the integration between Yammer and Dynamics CRM, the recent acquisition of Netbreeze, our continued investment in Microsoft’s Azure cloud platform, the increased adoption of this platform in our Dynamics products line and the release of mobile Windows 8 tablet applications for Dynamics, to name a view. You’ll continue to see us delivering innovation around these “four pillars”. Q: You’ve been at Microsoft for a number of years. How has the company changed in that time, and where do you see Microsoft heading in the future? A: I’ve always been energised by the company’s wide reach in technology and focus on innovation over the long haul to bring greater customer value. Microsoft has a unique ability to continue to change itself and improve its focus. For me personally, now is actually a very interesting time to work for Microsoft to see the company change into a Services and Devices company across consumer and enterprise segments. Implementing this big change and making bold bets like these is something that get me even more excited and motivated to be part of this change to make even a bigger impact on our customers’ personal lives and businesses. The Intergen team at Dynamics Day, Auckland. S M ART S T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE ISSUE 3 2 10
  • 11. cloud services Tips and tricks for migrating to the cloud What is Office 365? Intergenite Lester Young What do you do? I’m an Infrastructure Consultant in the Infrastructure Consulting team, based in the Wellington Office. I work primarily on Microsoft Office 365 and Microsoft Windows Intune projects as well as managed desktop solutions. How do you make a difference? Office 365 is a suite of Microsoft technologies delivered on a per-user subscription basis. It provides organisations with unprecedented flexibility and the ability to move some or all of their different workloads to the cloud. At Office 365’s core is productivity – comprising the Microsoft Office suite; then there are the specialty Office products, like Project and Visio. Then there’s collaboration – comprising SharePoint. Dynamics CRM Online is closely associated with Office 365, but not a part of it – although with the ever-increasing convergence of technologies it may well be brought into the fold in the future. I make a difference by working with organisations to understand the technical requirements in their journey to cloud-based services. Ultimately, through my experience in Microsoft infrastructure products I provide technical advice and support for organisations migrating to the cloud. For a number of organisations, Office 365 is the ideal stepping stone for a move to the cloud. It gives them the opportunity to consume a service, just like we subscribe to cable television services or mobile telecommunication services – it’s a no-brainer and it just works. What do you love about your job? The benefits My favourite part of the job is working with the Infrastructure Consulting team as their skills and abilities inspire me every day. Working with the latest technologies delivered by Microsoft and being challenged on a daily basis to deliver the best and most appropriate solutions is a great part of the job. I enjoy working with a variety of organisations from small family businesses to enterprise-scale organisations as it offers a great insight into the IT challenges faced by organisations of all types. Cost efficiency. By moving to an operational expenditure model, you know exactly what you’re getting, what you’re paying for and when you are paying for it. A bit about yourself… Born and bred in Wellington and an alumni of the University of Otago, I spend most of time away from work renovating a railway cottage with my partner, Elissa. If I'm not renovating, you'll find either find me following the black line in a swimming pool, riding my bike, out running or – most importantly – drinking coffee at one of my favourite cafés after the event. S M ART S T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE Simplicity. A move to the cloud reduces the requirement for hardware, simplifies licensing, and lessens the need for specific dedicated IT resources to keep systems ticking over. It’s a service that just works and you simply subscribe to it. It frees up your IT resources to do more valuable things. Rather than focusing on things like keeping the lights on, upskilling team members and maintaining hardware, IT teams can dedicate time and energy to a more strategic IT focus. ISSUE 3 2 Currency. Technology is changing constantly, and cloud services enable your organisation to stay at the forefront of technology without having to think about, plan for or make additional investments in upgrades. With Office 365 you do get the latest and greatest. But there is a proviso here: Upgrades need to be made within a 12-month window, which can sometimes prove problematic for some organisations. Capacity. Consider your traditional onsite mailbox limits, usually around 2-5GB. With Office 365, each mailbox has a 50GB allocation. It just works. Office 365 is a global service backed by Microsoft, with guaranteed service levels (and significant financial penalties for Microsoft if these are not met). It gets better. With the convergence of technology and with Microsoft making constant incremental improvements to its cloud offerings, the services on offer will get better, more comprehensive, and represent even greater value for money. You get an enterprise grade solution at a consumer price. Take, for example, the cost of an organisation setting up its own disaster recovery capability, which is as good as writing a blank cheque. With Office 365, it’s all part of the service. Accessibility. Because your information is in the cloud, you can access it from any device, anywhere. It’s greener. This is one of the typically hidden or less frequently measured benefits. Think of the energy you save by getting rid of servers and coolers, just for starters. 11
  • 12. Over the past few years we’ve worked with numerous organisations in helping them make the move to the cloud. We thought we’d share some of the lessons, tips and tricks we’ve picked up along the way. Tips and tricks If this sounds like it could benefit your organisation, where should you start? Below are some tips and tricks about what to do next and what you should watch out for. Set up a (free) trial. People ask us how it will perform. We can give you an idea based on our own experience, but – like anything – the best thing is always to see for yourself. Beware of any potential ‘knock-on’ effects. An example of this could be in moving from SharePoint (often dubbed the Swiss army knife of technology solutions) to SharePoint Online. If you’re using some of SharePoint’s advanced features, beware that there could be knock-on effects, and similarly for any other advanced functionality you’re looking to move cloud-wards. Review your internet connection. Any cloud service is heavily reliant on your internet connection. Before you commit to the cloud, review your internet connection and know your data caps. Ultimately, to get the best experience, you need the best internet connection you can get. Things take fractionally longer – by milliseconds. The first time you log in, you notice those milliseconds. The third time you log in, it’s the new normal. If there’s an issue, you can’t just go and talk to your boss. The good thing is that, from our own experience, the issues are few and far between. Be prepared to experience a new look and feel. If your organisation is running relatively recent product versions on premise, you’re not in for many surprises, as Microsoft’s UI changes between versions are relatively subtle. If you’ve been used to older product versions, you may need to set aside a small amount of time to orient yourself. Before migrating, get your house in order. This is a a common sticking point for lots of organisations. Know your data (where it is, what it is), and make sure it’s clean. As with anything: rubbish in, rubbish out. Another incentive for doing this is that by removing unnecessary data you’re not paying for what you don’t actually need. It’s not all or nothing. Office 365 may suit some pockets of your organisation, or certain work tasks but not others. You can keep some people working on premise, and head others to the cloud, and likewise for different functions across your organisation. Don’t compare apples with oranges. With cloud-based services, you cannot make comparisons based on price alone. There are other solutions that look to do a similar thing at a lower cost. If cost is your main driver, be realistic about the fact that you are not going to get the same level of functionality and service. Be prepared for your migration to take longer than you think it might. One thing we’ve learned from the migrations we have done for organisations is that while we can give you an estimate, and however much we would like be absolutely definitive with timeframes, there are far too many variables (an unforeseen largescale internet-based event anywhere in the world, for example) that are out of our control for us to be able to do this. The devil is in the detail. So check the fine print. Make sure you know exactly what each aspect of the service entails. If you’d like to know more about what a move to the cloud entails, we’re always more than happy to talk you through the many options and things to consider. Lester is one of Intergen's Infrastructure consultants. Contact Lester at: lester.young@intergen.co.nz S M ART S T H E IN T E L L IG E N T BUS I NES S MAG A ZI NE ISSUE 3 2 12
  • 13. Portals, Content & Collaboration Turners and Growers – fresh taste to the world SharePoint 2013 delivers a fresh outlook to Turners & Growers’ doorstep. THE SITUATION Turners & Growers (T&G) has been New Zealand’s leading distributor, marketer and exporter of premium fresh produce for over a century. No matter where their customers are in the world, T&G’s goal is to ensure their produce is as good as the day it is harvested. Everyone at T&G, from finance, marketing and sales to wholesalers and retailers, plays a definitive part in delivering world class produce to the shop floor. To make this a reality it’s vital that everyone, no matter where they are in the supply chain, can communicate and collaborate with each other, at all levels and layers. T&G has a strategy in place to maintain and grow an integrated business that allows them to manage all elements of the supply chain – and building an intranet solution that could help eliminate silos throughout the supply chain was central to this objective. It was also important for T&G to consider a technology solution that could grow with them into the future – Microsoft SharePoint had the power to deliver the functionality and flexibility they needed, all in one mighty compelling, userfriendly platform. With Intergen’s expertise on board, it was time to get down to business and bring a fresh new intranet to Turners & Growers. The pain T&G’s incumbent intranet was missing key functionality and usability was poor. Creating an intranet that could join all the dots across the business was key. As Kylie Horomia, Corporate Communications Manager, T&G confirms: “Our previous intranet was clunky; everything was stored in different programmes and there was no central information source. With multiple data sources, FOLLOW US it was hard to get one solid answer, document or message. Staff needed to keep up with the latest news, update their team on progress and have easy access to other resources from other departments to help support decision making. Emails were still a primary communication tool. Key business processes weren’t integrated and we were still performing paper-based tasks. And only a small number of people could update content.” The gain Janet Henderson, T&G’s Application Manager says: “Intergen was easy to work with; they listened to our pain points and showed us what we could do to remove them, went through options and shared their expertise. This allowed us to not only implement a new intranet but also to drill down and really look at our business processes and develop a solution that worked for our team.” T&G now has more than what they initially set out for: an intranet that not only delivers one source of the truth but it has functionality to streamline business processes to create one living, breathing asset. T&G is now well equipped with the right tools and resources; they can throw away paper-based processes and go about their daily work without encountering bottlenecks along the way. “Our new intranet has a compelling user interface that allows us to easily update and maintain information, navigate through the different teams and open up silos. SharePoint and Intergen not only ticked the boxes but also provided a solid foundation for future implementations.” Kylie Horomia Corporate Communications Manager, Turners & Growers As Kylie confirms: “Our new intranet has a compelling user interface that allows us to easily update and maintain information, navigate through the different teams and open up silos. SharePoint and Intergen not only ticked the boxes but also provided a solid foundation for future implementations. Choosing SharePoint and the Microsoft platform meant any new solutions – such as our financial systems and staff directory – can be easily integrated with the current system. www.twitter.com/teamintergen www.linkedin.com/companies/intergen Intergen is a trans-Tasman information technology services company that solves challenging business problems using the latest Microsoft solutions. We provide our customers with a range of solutions and services, including financial and relationship management, portals, content and collaboration solutions, custom software development, and consulting services. www.intergen.co.nz/blog