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Habits for continuous improvements

3 & 4 October, 2013 Paris, France

hakan.forss@avegagroup.se
@hakanforss
http://hakanforss.wordpress.com/

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
“We are what we repeatedly do.
Excellence, then, is not an act,
but a habit.”
Aristotle

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Improvements are experiments

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Puff

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Oh, I did NOT
expect that!

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
The sound of learning

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Hypothesis

Learning

Observation

Prediction

Experiment

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Expect at least 50% of the
experiments will not give the
expected result
This is when we REALLY learn!

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Let’s do an experiment!

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Cross your arms

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Now cross them the other way

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
We need to rewire our brains for
continuous improvements

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Håkan Forss
Lean/Agile Coach

@hakanforss
Agile/Scrum/XP

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Lean & Kanban

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
What is a Kata?

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Wax on, wax off

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Create ”muscle memory”
for continuous improvements

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Vision

Challenge
Target
Target
Target
Target Condition
Condition
Condition
Condition
Current
Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Download.html
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
The Vision
Process focused

Not outcome focused
Not a business or company vision

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Toyota’s Vision for Its
Production Operations
Zero defects
100 percent value added
One-piece flow, in sequence, on
demand
Security for people (no injuries)

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Software development
Vision example
Zero defects, in production
100 percent value added
Highest value first, on demand
Security for people (no injuries)

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Download.html
Get out of the corner office

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
What to collect
Data and facts, not gut feel
Process description (Value Stream Map)
Process metrics
Outcome metrics

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Download.html
Our next target
condition is…

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Beyond the knowledge
threshold

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Put a square peg in a
round hole

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Setting a target condition
Hypothesis on the journey towards
the next Challenge and Vision
Based on your business strategy and
model for process improvement
Follow the Goldilocks rule
Not too hard, Not too easy, Just Right

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Challenge
Target
Target Condition
Target Condition
Target Condition
Condition
Current
Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Challenge

Current
Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target Condition examples
All work visible
Lead time 60 days (from 80 days)
Work-in-process 15 (from 20)
Deploy to production every 2 weeks
Specification by Example is used for 80% of
the features

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Download.html
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target
Condition

Current
Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target
Condition

Current
Condition

A

P

C

D

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Leader coaching the learners

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Download.html
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Download.html
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Download.html
Rocks !!

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Your treasure map to
Toyota Kata!
http://hakanforss.wordpress.com/tag/toyota-kata/
http://www.slideshare.net/hkanforss/
http://www-personal.umich.edu/~mrother/Homepage.html
http://www.lean.org/kata/
http://www.slideshare.net/mike734
http://www.slideshare.net/BillCW3/

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Håkan Forss
Mail: hakan.forss@avegagroup.se
Twitter: @hakanforss
Blog: http://hakanforss.wordpress.com

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