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Get the Trash
Out of Your Funnel
   October 9, 2012
Welcome!
 I’m Joanne Black
I’m Here
 In San Francisco
The Book On Referral Selling
How Are Your Customers Doing?
Business Challenges
 1. Reaching the
    decision maker
 2. Converting
    prospects to clients
 3. Budgets cut
 4. Getting qualified
    leads
 5. Making time to
    follow-up
Discuss Today
 • Why the shape of your funnel matters
 • The damage when your funnel is clogged
 • Get the “right” people in your funnel
 • How to create real velocity in your sales
   funnel
 • Identify your Ideal Clients and fire the
   others
You Will…
 • Increase your conversion rate
 • Have the best people in your pipeline
 • Shorten time moving prospects to clients
 • Work with only qualified leads
 • Calendar 3 meetings in 7 days
Joanne’s Points of View
 Contrary to popular belief
The Traditional Sales Funnel

                         Too many
                         unqualified
                         leads

                         …clog up the
                         funnel
Consider…
 If leads are “unqualified”, are they really
 leads?
Typical Demand Generation
 • Companies that promise to deliver
   “qualified leads” to your inbox
 • Companies that sell you lists
 • Website visitors
 • Social media
 • Downloads
 • Blogs
Qualified?
 Research makes it ok?
They May Just Be
 • Curious
 • Expanding their knowledge
 • Researching a competitor
 • Sending a link
“Lead” Sorters
 A, B, C
 • Prioritize
 • What work on
 • What put aside
More Sorters
 • Suspects
 • Prospects
 • Clients
 • Dead
Looks Like…
Joanne’s Point of View
 Generating Qualified leads is the most
 important step in your sales process
Why Qualify?
 Ensure Prospects
 • Match your capabilities
 • Are willing to talk to you
 • Value your services
 • Don’t waste your time
Who Qualifies?
 • You?
 • Marketing?
The Role of Marketing
    –   Advertising
    –   Conferences
    –   Email campaigns
    –   Website presence
    –   Direct mail
    –   Marketing automation
The Role of Sales
 Getting in front of the “right” people
But You Might Say…
   –   Prepare for the meeting
   –   Craft questions to ask
   –   Overcome objections
   –   Uncover the real issue
   –   Decide team roles
   –   Propose
   –   Present
   –   Close
   –   Follow-Up
If You Don’t Get to The Right People

  Nothing else matters…
Joanne’s Point of View
 Generating Qualified leads is the most
 important step in your sales process
Typical Qualifying Criteria
 • Industry
 • Geography
 • Business Unit/Function
 • Company Size
Other Typical Qualifying Criteria
 • Budget
 • Authority
 • Need
 • Timeframe
Begin the Qualification Process
Two More Criteria
 • Kind of person
 • Business situation or need
Who is Your Ideal Client?
Who Is Your Ideal Client?
 • Collaborative
 • Listens
 • Values our work
 • Respects deadlines & deliverables
 • Keeps promises
 • Sense of humor
 • Open to new ideas
 • Budget authority
Is This Ideal?
Ideal Client
 Who is the opposite of our Ideal Client?
What You Don’t Want
 A PITA client!
Fire the PITA
 Wears us out
Fire the PITA
 Frustrates us
Fire the PITA
 Makes us angry
A PITA Client
 • Drains our energy
 • Wastes our time
 • Uses too many resources
 • Is never satisfied
 • Never refers us
 • We don’t make money
Your Criteria
 Select your specific criteria

                   YOUR CHECKLIST
                                             100%




                                             50




                                    sample
                                             0
Your Criteria
 • If they don’t match your criteria, you
   have a PITA on your hands
 • Fire the PITA now
You Know Who They Are
 PITA clients are an opportunity

 COST
You Know Who They Are
 PITA clients are an opportunity

 LOST
 to work with our Ideal Clients
Fire the PITA
 Say NO! Don’t create an opportunity cost
 for your business.
Statistics From a Sales VP
 10 percent improvement in conversion rates
 in the beginning of the qualification process
 can result in…
This Result
 A 40 percent increase in sales productivity
The Big Question
 How do we increase our conversion rate?
The Answer?

              Turn the
              funnel upside
              down?

              …this won’t
              work.
The Answer
 Get only qualified leads in your sales funnel
The New Funnel

                 Get more
                 qualified
                 leads…

                 …and
                 increase
                 velocity
                 through the
                 funnel.
How Do You Get Qualified Leads?
 Through referrals
Referred Prospects
 You receive an introduction!
Why Referrals Work
 • Pre-sold
 • Credibility and trust
 • Sales time shortens
 • Competition goes away
 • Time with clients increases
 • No “hard” costs
Why Referrals Work
 What percent of the time do you get a new
 client?
 30%
           100
 50%        80

 70%        60
            40
 90%        20

 100%        0
You Need a Targeted Strategy
 • Written referral sales plan
 • Weekly written referral goals
 • Methods to track and measure referrals
 • Accountability for results
Do You Have a Targeted Strategy?
What is Your Answer?
Targeted Referral Strategy
 It’s




        But it’s not
It’s About Velocity



                      Qualified
                      referrals will
                      move quickly
                      through the
                      funnel
CSO Insights
 Barry Trailer bets his house
 • www.csoinsights.com
It’s Not
 The number of leads in your funnel
It Is
  The number you get through that counts
It Gets Better

                 Your new,
                 faster-moving
                 sales energy

                 …will generate
                 more qualified
                 leads through
                 referrals.
No More Smoke and Mirrors
 • Is the trash out of your funnel?
 • Are you ready to schedule your 3
   meetings in the next 7 days?
Resources
 • joanne@nomorecoldcalling.com
 • 415-461-8763
 • www.NoMoreColdCalling.com

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Get the Trash Out of your Funnel

Editor's Notes

  1. Some of you know me and some don’t. Some are NMCC graduates and are here for a refresher. Some have heard me speak and want to hear the message once again—can never hear about referral too often or too much. Some of you I don’t know yet. I’m going to change that right now!
  2. Maybe you feel like this or your customers do
  3. Transition: When you adopt referral marketing you address all of these issues. Let’s find out why/how
  4. Don’t have to be a follower-find your own direction. You will hear my opinions today—may be different than you’ve heard before or different than the way you’ve worked before—agree or not. Know what works--share
  5. How do you do they’re “qualified?”Lists—one Partner told me that lists they get are a waste—people not there anymore, wrong contact information, not qualified
  6. Try to make lists sound qualified--NO
  7. Shannon—I think I took this from the web—needs to be replaced
  8. Shannon—need new image—maybe someone who look like has authority
  9. Shannon—This slide’s a mess. Need new image (s) Can also break into two slides if you think it has more impact.
  10. Shannon—image showing a perfect client
  11. Joanne – not sure if this violates any copyright. Check with your contact and let me know how to proceed.Shannon—got this from the web and love it. If we can’t keep, I’ll connect with my person at Cartoon Resources, and maybe we can come up with something
  12. Shannon—something showing opposites—This is a lead in to the next slide
  13. Shannon—replace image
  14. Shannon—replace image
  15. Shannon—replace image
  16. Shannon—a build
  17. Shannon—Can you create a chart here? Maybe a checklist of criteria with the actual criteria too small to read, but enough detail so people can see it’s a chart.
  18. Shannon—image of firing someone
  19. Shannon—need image here. This is tougher—I want to show a cost to do business with a PITA—costs a lot more than we imagine
  20. Shannon—need image
  21. Pre-sold: Know who we are and the work we do delivers solid business resultsTrust: Referred by a respected sourceShortens: Eliminate prospecting—demand gen occurs through people you knowCompetition: What?Face-time—Where we want to beCosts: No line item on a profit and loss statement for referrals
  22. Ask: When you receive a qualified referrals—your ideal client and wants to talk to you.STAND UP AND CLAP—STAY STANDING
  23. A plan is not a plan unless it’s written. If all you do is write and put in a drawer you will have a 70% better chance of achieving your plan than if you never wrote it.
  24. YES—stand upNO—stand up
  25. I close the gap (use hands)Consistently hear—forget, no mining referrals, nice when they happen. What if you made them happen—every, single day?Referrals work whether:New project within existing customerNew business unit within existing customerBrand new customersCollaborating with other partners
  26. Questions