In the rush to the cloud, many business leaders are heading for trouble. Companies that don’t follow a roadmap or set up a safety net are driving off a cliff, encountering service failures that threaten viability. First businesses need to assess services for cost, value and risk to develop the roadmap that considers short- and long-term costs and savings. Second, businesses must build the safety net in terms of a service contract that outlines expectations for quality, performance, responsiveness, support, disruption and end of contract. This session will discuss the strategy for developing a service roadmap, contract and how to measure and govern the service provider, ensuring perception is reality.

2. Michele Hudnall Solution Product Marketing

3. “ How the Cloud Looks from the Top: Achieving Competitive Advantage in the Age of Cloud Computing” – A Harvard Business Review Analytic Service Report, June 2011

4. “ How the Cloud Looks from the Top: Achieving Competitive Advantage in the Age of Cloud Computing” – A Harvard Business Review Analytic Service Report, June 2011

5. Conservative efficiency gain in an $1B organization

6. 1-12% of revenue is IT spend 5% is $50M in IT spend Conservative efficiency gain in an $1B organization

7. $ 35M is operations 70% of IT spend is operations 1-12% of revenue is IT spend 5% is $50M in IT spend Conservative efficiency gain in an $1B organization

8. 5% is $50M in IT spend $ 35M is operations $ 17.5M spent on people 70% of IT spend is operations 50% is spent on human capital Conservative efficiency gain in an $1B organization 1-12% of revenue is IT spend

9. 5% is $50M in IT spend $ 35M is operations $ 14.875M keeping lights on! 1.5% of revenue $ 17.5M spent on people 70% of IT spend is operations 85% of time is reacting and maintaining 50% is spent on human capital Proactive 15% Reactive 50% Maintenance 35% $14.875M Conservative efficiency gain in an $1B organization 1-12% of revenue is IT spend