The guiding principles of tight project management are the same for any size of company, from the small and medium enterprise, up to the larger corporate. These principles depend on frameworks that can support better business performance for every type of service delivery. Any professional services organisation – whether it’s legal services, IT consultancy, change management, creative services, energy consultancy – whatever sector you work in, has two fundamental pillars to its operation… The first pillar is the core skill that you take to market – the talents and expertise your fee-earners bring, to add value for your clients. That’s your main competence; the experience you offer and the way you do things that offer insights to your clients and the way they do things. Your competitive advantage if you like. The other pillar of the operation is the entire support structure you wrap around the delivery of these core services. This is the engine that powers the machine. It’s where billing is taken care of, costs are taken into account, schedules updated, timelines enforced, resources managed and allocated. This is the engine room where everything has to be firing on all cylinders at all times to make sure your business makes a profit…make sure it doesn’t miss costs in the billing process…make sure that everything that can be put in place to support fee earners, is put in place. It’s also where project control ensures tight management of resources and people and gives you the ability to see everything at a glance – project status, who is where doing what. This overview is critical in managing change. This is where every little detail counts and the ability to cope with change every time it impacts your company’s actions is absolutely central to increasing client satisfaction and increasing your own profitability.

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Better Business
Performance for
Professional Services
Organisations
How to increase client satisfaction
and increase profitability through
enhanced service delivery

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Two Fundamental Operational Pillars
Two Fundamental Pillars

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Aligning Services to Client Expectations
Deliver the
Best. Better.
Control
Change
Real Time
Visibility
Micro View
Macro
View
Reduce
Complexity
Increase
Margins
Effectively manage
change across an:
• Organisation
• Department
• Function
• Role

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Project Management Best Practice
Best Practice = Hyper-efficiency
Service
excellence
through total
control
Contingency
planning to
ensure delivery
continuity
Manage costs
and drive
profitability

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Dealing with Complexity
Multiple Projects, Multiple Problems
• Delight in the unexpected
• Accommodate scope change
• Embed your value
• Assume change is a constant
• Beware of the ‘domino’ effect

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
The Best and the Rest
On Time
The top pressure [faced by project managers] is customers frequently changing their
minds mid project (41%). Professional services project managers can end up wasting time
and, most importantly, scarce resources to meet vacillating customer demands.
Aberdeen Group – Project Management in Professional Services
77%= Industry average
89%
On Budget
86%= Industry average
94%

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Enhancing Project Planning and Service
Delivery
The Role of Technology
• Professional Services Automation
(PSA) improves:
– Visibility
– Insight
– Control
– Accuracy
• A cost-effective project
management system saves
money, improves efficiency
and increases profitability
• Software supports your core skills
Visibility Insight
Control Accuracy

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Synchronise Service Delivery and Customer
Demand
Creating a Framework for Hyper-
efficient Project Management
• Prepare for change, with improved
project scoping and planning
• Spot potential issues with
comprehensive visibility of
every detail
• Assess the impact of change
and manage customer expectations
• Keep your team connected

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Preparing for Change
Create a High Performance
Organisation
 Flexibility – easily re-allocate
and redeploy resources
 Agility – drive swift responses
and fast problem resolution
 Visibility – provide complete
visibility into all aspects of
service delivery – at all levels
 Unity – collaborate effectively – see
the complete project landscape
 Transparency – keep everyone involved

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Resolve Issues
Enable Agile Responses
 Pro-activity – ensure that issues
never become problems
 Transparency – the essential
ingredient of control
 Acceleration – help your
clients faster
 Energy – success drives
further achievement

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Manage Customer Expectations
Deliver Better Than Promised
 Coordinate – make sure you exceed
expectations
 Synergy – cross-fertilize solutions
already proven to work
 Insight – harness experience
as needed
 Progress – make every project
goal a high-profile landmark

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Stay Connected
Collaborate to Drive Up Quality Levels
 Share – create knowledge repositories
to build cumulative expertise
 Feedback – harness lessons
learned, for continuous
improvement
 Learn – a controlled process
ensures value of insights is
maximized
 Improve – constantly aim for the
next level of excellence

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
A Flexible Agile Solution

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Summary – The Fundamental Truth
Project Control ensures efficient Project
Management and a Competitive Advantage
 Agility – change will never rock your world
 Control – tackle issues as they arise, not as they grow
 Reassurance – manage expectations and you can manage
anything
 Collaboration – keep your organisation connected.

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Useful Resources
INCLUDES: Supporting
whitepapers, Webinars, PSO Insight blog and FREE trial
of KeyedIn Projects
Visit: www.keyedinpso.com

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Take a Free 15 Day
Trial Today
• Easy to adopt, easy to use
• Intuitive
• Minimise IT cost and
deployment effort
• Delivery is backed by
impressive Service Level
Agreements
• Interfaces with ERP, CRM or
financial/accounting software

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Questions and
Answers
Thank You
Email: ondemand@keyedin.com
Web: www.keyedin.com/keyedinprojects
Twitter: @keyedinprojects