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1 ID Management Suite



                                                           Managing the User Lifecycle
                                                           Across On-Premises and
                                                           Cloud-Hosted Applications




Fully integrated identity and access management.




2 Agenda
  •   Hitachi ID corporate overview.
  •   Identity problems and ID Management Suite benefits.
  •   ID Management Suite technology.
  •   Example deployments.
  •   Discussion.




3 Hitachi ID Corporate Overview




                                              © 2011 Hitachi ID Systems, Inc. All rights reserved.   1
Slide Presentation



3.1    Hitachi ID Corporate Overview



      Hitachi ID is a leading provider of identity
      and access management solutions.
          • Founded as M-Tech in 1992, a division
            of Hitachi, Ltd. as of 2008.
          • Hitachi, Ltd.:
              – Founded in 1910.
              – $105 billion revenue in FY2010.
              – 360,000 employees.
          • Hitachi ID has 840+ customers with a
            combined 10.4M+ licensed users.
          • Offices in North America and partners
            overseas.
          • Approximately 140 employees.
      Award: SC Magazine Best Buy for the ID
      Management Suite.


3.2    Representative Hitachi ID Customers




4 Identity Problems and ID Management Suite Benefits


                                                     © 2011 Hitachi ID Systems, Inc. All rights reserved.       2
Slide Presentation



4.1   User Lifecycle: Business Challenges
                                               Slow:                                                  Role changes:
      • More IT → more                too much paper,                                                 add/remove rights.
                                     too many people.
        users to manage.                  Expensive:
                                                                                                      Policies:
                                                                                                      enforced?
      • There are             too many administrators                                                 Audit:
                                doing redundant work.                                                 are privileges appropriate?
        challenges                                                                                    Org. relationships:
        throughout the                                                                                track and maintain.

        user lifecycle.
      • Support cost.
      • User service.
      • Security.                             Reliable:                                               Passwords:
                           notification of terminations.                                               too many, too weak,
                                               Fast:                                                  often forgotten.
                              response by sysadmins.                                                  Access:
                                           Complete:                                                  Why can’t I access that
                                deactivation of all IDs.                                              application / folder / etc.



4.2   ID Management Suite




                                                           © 2011 Hitachi ID Systems, Inc. All rights reserved.                     3
Slide Presentation



4.3     Identity Manager Benefits

      Feature                       Impact                                Benefit
      Auto-provisioning             Changes on a system of record         Cost, Service, Security:
                                    trigger account creation,             Less manual administration.
                                    deactivation.                         New hires setup on time.
                                                                          Reliable termination.
      Self-service workflow          Change requests via web form.         Service, Cost:
                                    Authorizers selected by built-in      More efficient change
                                    logic.                                management.
                                    E-mail invitations, web               Less manual administration.
                                    approvals.

      Consolidated administration   Security officers can manage           Cost, Security:
                                    any user on any system from a         More efficient to manage by
                                    web console.                          user than by system.
                                    Reports show entitlements             Known account ownership
                                    across systems.                       establishes accountability.

4.4     Password Manager Benefits
 Hitachi ID Password Manager is an authentication management platform, providing a consistent
 process for managing passwords, tokens, smart cards and more.



       Feature                         Impact                              Benefit
       Password synchronization        Fewer passwords to                  Improved ease-of-use.
                                       remember.                           Fewer password problems.
       Self-serve password, PIN        Users resolve their own             Fewer help desk calls.
       reset                           problems.
       Assisted password reset         Faster call resolution.             Lower cost per incident,
                                                                           improved service.
       Policy enforcement              Password complexity, history,       Passwords harder to
                                       periodic changes.                   compromise.
       Single signon                   Automated application logins.       Users happier with IT.




                                                  © 2011 Hitachi ID Systems, Inc. All rights reserved.       4
Slide Presentation



4.5     Privileged Access Manager Impact

      Feature                                   Impact                                               Benefit
      Randomize passwords daily                 Eliminate static, shared                             Disconnect former IT staff.
                                                passwords.
      Controlled disclosure                     Control who can see                                  The right users and programs
                                                passwords.                                           can access privileged accounts,
                                                                                                     others cannot.
      Logging & Reporting                       Monitor password disclosure.                         Accountability.
                                                                                                     Faster troubleshooting.
      Encryption                                Secure passwords in storage                          Physical compromise does not
                                                and transit.                                         expose passwords.
      Replication                               Passwords stored on multiple                         Survive server crashes and site
                                                servers, in different sites.                         disasters.




5 ID Management Suite Technology
5.1     Closed Loop IAM

Integrated                                    Hitachi ID Management Suite                                                     Integrated
  Systems                                                          List accounts                                              Target
                        List
 of Record              people             Auto                                                                               Systems
                                        discovery
                                                                   Updates
                                  Detected
                                  changes

                                                                                                                Create,                    Non-integrated
                                    Auto-provisioning                   Identity                                delete,                    Systems
                                     Identity synch.                     Cache                                  update
                                                                                           Updates            accounts
                                  Automatic
                                  request


                                                        - Validate requests
                                                                                   Auto-
                       Manual        Requests           - Route for approval
  Requesters                                                                       fulfillment
                       request        Web UI            - Invite authorizers                                        Work
                                                        - Send reminders                                            Queue           Create,
                                                        - Escalate
                                                                                                                                    delete,
                    Invitations                         - Delegate
                                                                                    Manual                                          update
                                                                                                 Connectors                         accounts
                                                                                    fulfillment
                                                                    Request
                                                                                                               Transaction
                                    Approvals                        Queue                                       Manager
  Authorizers         Approve,
                      reject,        Web UI
                      delegate

                    Invitations                                                                         Invitations


                                                                   Workflow
                                   Certification                   Manager             Implementer
   Certifiers          Review,                                                                          Accept,
                                                                                                                            Implementers
                       certify,      Web UI                                              Web UI         confirm
                       correct




                                                                    © 2011 Hitachi ID Systems, Inc. All rights reserved.                               5
Slide Presentation



5.2    Included Connectors
 Many integrations to target systems included in the base price:



      Directories:                    Servers:                            Databases:
      Any LDAP, AD, WinNT, NDS,       Windows NT, 2000, 2003,             Oracle, Sybase, SQL Server,
      eDirectory, NIS/NIS+.           2008, Samba, Novell,                DB2/UDB, ODBC.
                                      SharePoint.
      Unix:                           Mainframes, Midrange:               HDD Encryption:
      Linux, Solaris, AIX, HPUX, 24   z/OS: RACF, ACF2,                   McAfee, CheckPoint.
      more.                           TopSecret. iSeries / OS400.
      ERP:                            Collaboration:                      Tokens, Smart Cards:
      JDE, Oracle eBiz,               Lotus Notes, Exchange,              RSA SecurID, SafeWord,
      PeopleSoft, SAP R/3, Siebel,    GroupWise, BlackBerry ES.           RADIUS, ActivIdentity,
      Business Objects.                                                   Schlumberger.
      WebSSO:                         Help Desk:                          Cloud/SaaS:
      CA Siteminder, IBM TAM,         BMC Remedy, BMC SDE, HP             WebEx, Google Apps,
      Oracle AM, RSA Access           Service Manager, CA                 Salesforce, SOAP (generic).
      Manager.                        Unicenter, Assyst, HEAT,
                                      Altiris, Track-It!, etc.


5.3    Scriptable Integrations
   • ID Management Suite easily integrates with custom, vertical and hosted applications using flexible
     agents .
   • Each flexible agent represents a standard process for connecting to a whole class of target systems,
     including:
        –   API bindings (C, C++, Java, COM, ActiveX, MQ Series).
        –   Telnet / TN3270 / TN5250 / sessions with TLS or SSL.
        –   SSH sessions.
        –   HTTP(S) administrative interfaces.
        –   Web services.
        –   Win32 and Unix command-line administration programs.
        –   SQL scripts.
        –   Custom LDAP attributes.
   • Typically a few hours to a few days to add an integration.
   • Hitachi ID can build these at fixed-cost.




                                                 © 2011 Hitachi ID Systems, Inc. All rights reserved.       6
Slide Presentation



5.4     Network Architecture
                                                                         ,
                                                                      nix
                                                                   , U 0,
                                                                 AD S/39 P,
                                                               d   O DA 0
                                                           e
                                                        tiv or        L S40                                                                     d,
                                                      Na assw ge        A                                                                   st e
                                                        p han              Password
                                                                                                                                         -ho pps
                             User                          c
                                                                           Synch                                                      ud a
                                                                           Trigger                       Target Systems            Clo aaS
                                                                           Systems
                                                                                                                                     S
                                                                                                         with local agent:
                                                                                                         OS/390, Unix,
                                                                 PW
                       Reverse                             ate        Hitachi ID                         older RSA
                                                       lid
                       Web Proxy                     Va               Application
              VPN                                                                                            s               Target Systems
                                                                      Server(s)                            ce
              Server                                                                                    rvi                  with remote agent:
  IVR                                                                       SQL
                                                                                                    b Se
  Server                                                                    DB
                                                                                                  We                         AD, SQL, SAP, Notes, etc

                                                                                                                             ork
                                          Load
                                                             SQL

                                                                                                                          etw
                                          Balancer           DB

                                                                                                                        lN
                                                                                                                   ca
                                              ails                                                               Lo
                                                                                                                                                     Target Systems
                                            Em                                                                                                                r
                                                                                                                                                          nte
                                                                      SQL/Oracle
                                                                                                     Firewall
                                   SMTP or
                                                                ke
                                                                   ts
                                                                                              r                                                      a Ce
                                                            Tic                             ge
                                                                                                                                                  at
                                   Notes Mail
                                                                                        g
                                                                                    Tri
                                            Incident
                                                                ok
                                                                  up
                                                                     &
                                                                                                                                             ot eD
      TCP/IP + AES                          Management       Lo                                                                          m
      Various Protocols
                                            System   System of                                     Firewall                         Re
                                                                 Record                                          Proxy Server
      Secure Native Protocol
                                                                                                                 (if needed)
      HTTPS




6 Example Deployments
6.1     Case Study: US Bank

      Customer description:                 US bank
      Product:                              Hitachi ID
                                            Password Manager
      Industry:                             Banking
      Number of users:                      150,000
      Functionality:                        Password reset via telephone, web browser
      Main business driver:                 Reduce IT support cost, improve authentication security when users
                                            call for help.
      Business impact:                      Eliminated 33,000 help desk calls/month.
                                            Saved at least US$ 4,000,000/year.




                                                                              © 2011 Hitachi ID Systems, Inc. All rights reserved.                                    7
Slide Presentation



               6.2     Case Study: Restaurant Chain

                     Customer description:            Global restaurant chain
                     Products:                        Hitachi ID                   + HitachiID
                                                      Identity Manager                Password Manager
                     Number of users:                 110,000
                     Functionality:                   Simplify onboarding, deactivation of users in 12 countries.
                     Main business driver:            Reduce IT administration cost.
                                                      Eliminate orphan accounts.
                     Business impact:                 Create and delete thousands of user accounts/year without
                                                      involvement by corporate security.

               6.3     Case Study: Semiconductor Company

                     Customer description:            Semiconductor company
                     Product:                         Hitachi ID
                                                      Privileged PW Manager
                     Industry:                        Semiconductor
                     Number of servers:               3,000 – Unix, Windows, SQL Server, VMWare ESX
                     Functionality:                   Randomize local administrator passwords on mission-critical servers,
                                                      daily. Control disclosure to 200+ users.
                     Main business driver:            Secure sensitive password and discontinue manual effort.
                     Business impact:                 Improved system security, reduced monthly cost of manually changing
                                                      thousands of passwords.

               6.4     Case Study: Insurance Company

                     Customer description:            Insurance company.
                     Products:                        Hitachi ID
                                                      Password Manager
                     Industry:                        Financial
                     Number of users:                 40,000
                     Functionality:                   Browser-based password synchronization and reset.
                     Main business driver:            Reduce IT support call volume.
                     Business impact:                 Automate 25,000 password resets and unlocks per month.




500, 1401 - 1 Street SE, Calgary AB Canada T2G 2J3 Tel: 1.403.233.0740 Fax: 1.403.233.0725 E-Mail: sales@Hitachi-ID.com


                                                                                              File: PRCS:pres
www.Hitachi-ID.com                                                                            Date: March 22, 2011

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Overview of Hitachi Id Management Suite

  • 1. 1 ID Management Suite Managing the User Lifecycle Across On-Premises and Cloud-Hosted Applications Fully integrated identity and access management. 2 Agenda • Hitachi ID corporate overview. • Identity problems and ID Management Suite benefits. • ID Management Suite technology. • Example deployments. • Discussion. 3 Hitachi ID Corporate Overview © 2011 Hitachi ID Systems, Inc. All rights reserved. 1
  • 2. Slide Presentation 3.1 Hitachi ID Corporate Overview Hitachi ID is a leading provider of identity and access management solutions. • Founded as M-Tech in 1992, a division of Hitachi, Ltd. as of 2008. • Hitachi, Ltd.: – Founded in 1910. – $105 billion revenue in FY2010. – 360,000 employees. • Hitachi ID has 840+ customers with a combined 10.4M+ licensed users. • Offices in North America and partners overseas. • Approximately 140 employees. Award: SC Magazine Best Buy for the ID Management Suite. 3.2 Representative Hitachi ID Customers 4 Identity Problems and ID Management Suite Benefits © 2011 Hitachi ID Systems, Inc. All rights reserved. 2
  • 3. Slide Presentation 4.1 User Lifecycle: Business Challenges Slow: Role changes: • More IT → more too much paper, add/remove rights. too many people. users to manage. Expensive: Policies: enforced? • There are too many administrators Audit: doing redundant work. are privileges appropriate? challenges Org. relationships: throughout the track and maintain. user lifecycle. • Support cost. • User service. • Security. Reliable: Passwords: notification of terminations. too many, too weak, Fast: often forgotten. response by sysadmins. Access: Complete: Why can’t I access that deactivation of all IDs. application / folder / etc. 4.2 ID Management Suite © 2011 Hitachi ID Systems, Inc. All rights reserved. 3
  • 4. Slide Presentation 4.3 Identity Manager Benefits Feature Impact Benefit Auto-provisioning Changes on a system of record Cost, Service, Security: trigger account creation, Less manual administration. deactivation. New hires setup on time. Reliable termination. Self-service workflow Change requests via web form. Service, Cost: Authorizers selected by built-in More efficient change logic. management. E-mail invitations, web Less manual administration. approvals. Consolidated administration Security officers can manage Cost, Security: any user on any system from a More efficient to manage by web console. user than by system. Reports show entitlements Known account ownership across systems. establishes accountability. 4.4 Password Manager Benefits Hitachi ID Password Manager is an authentication management platform, providing a consistent process for managing passwords, tokens, smart cards and more. Feature Impact Benefit Password synchronization Fewer passwords to Improved ease-of-use. remember. Fewer password problems. Self-serve password, PIN Users resolve their own Fewer help desk calls. reset problems. Assisted password reset Faster call resolution. Lower cost per incident, improved service. Policy enforcement Password complexity, history, Passwords harder to periodic changes. compromise. Single signon Automated application logins. Users happier with IT. © 2011 Hitachi ID Systems, Inc. All rights reserved. 4
  • 5. Slide Presentation 4.5 Privileged Access Manager Impact Feature Impact Benefit Randomize passwords daily Eliminate static, shared Disconnect former IT staff. passwords. Controlled disclosure Control who can see The right users and programs passwords. can access privileged accounts, others cannot. Logging & Reporting Monitor password disclosure. Accountability. Faster troubleshooting. Encryption Secure passwords in storage Physical compromise does not and transit. expose passwords. Replication Passwords stored on multiple Survive server crashes and site servers, in different sites. disasters. 5 ID Management Suite Technology 5.1 Closed Loop IAM Integrated Hitachi ID Management Suite Integrated Systems List accounts Target List of Record people Auto Systems discovery Updates Detected changes Create, Non-integrated Auto-provisioning Identity delete, Systems Identity synch. Cache update Updates accounts Automatic request - Validate requests Auto- Manual Requests - Route for approval Requesters fulfillment request Web UI - Invite authorizers Work - Send reminders Queue Create, - Escalate delete, Invitations - Delegate Manual update Connectors accounts fulfillment Request Transaction Approvals Queue Manager Authorizers Approve, reject, Web UI delegate Invitations Invitations Workflow Certification Manager Implementer Certifiers Review, Accept, Implementers certify, Web UI Web UI confirm correct © 2011 Hitachi ID Systems, Inc. All rights reserved. 5
  • 6. Slide Presentation 5.2 Included Connectors Many integrations to target systems included in the base price: Directories: Servers: Databases: Any LDAP, AD, WinNT, NDS, Windows NT, 2000, 2003, Oracle, Sybase, SQL Server, eDirectory, NIS/NIS+. 2008, Samba, Novell, DB2/UDB, ODBC. SharePoint. Unix: Mainframes, Midrange: HDD Encryption: Linux, Solaris, AIX, HPUX, 24 z/OS: RACF, ACF2, McAfee, CheckPoint. more. TopSecret. iSeries / OS400. ERP: Collaboration: Tokens, Smart Cards: JDE, Oracle eBiz, Lotus Notes, Exchange, RSA SecurID, SafeWord, PeopleSoft, SAP R/3, Siebel, GroupWise, BlackBerry ES. RADIUS, ActivIdentity, Business Objects. Schlumberger. WebSSO: Help Desk: Cloud/SaaS: CA Siteminder, IBM TAM, BMC Remedy, BMC SDE, HP WebEx, Google Apps, Oracle AM, RSA Access Service Manager, CA Salesforce, SOAP (generic). Manager. Unicenter, Assyst, HEAT, Altiris, Track-It!, etc. 5.3 Scriptable Integrations • ID Management Suite easily integrates with custom, vertical and hosted applications using flexible agents . • Each flexible agent represents a standard process for connecting to a whole class of target systems, including: – API bindings (C, C++, Java, COM, ActiveX, MQ Series). – Telnet / TN3270 / TN5250 / sessions with TLS or SSL. – SSH sessions. – HTTP(S) administrative interfaces. – Web services. – Win32 and Unix command-line administration programs. – SQL scripts. – Custom LDAP attributes. • Typically a few hours to a few days to add an integration. • Hitachi ID can build these at fixed-cost. © 2011 Hitachi ID Systems, Inc. All rights reserved. 6
  • 7. Slide Presentation 5.4 Network Architecture , nix , U 0, AD S/39 P, d O DA 0 e tiv or L S40 d, Na assw ge A st e p han Password -ho pps User c Synch ud a Trigger Target Systems Clo aaS Systems S with local agent: OS/390, Unix, PW Reverse ate Hitachi ID older RSA lid Web Proxy Va Application VPN s Target Systems Server(s) ce Server rvi with remote agent: IVR SQL b Se Server DB We AD, SQL, SAP, Notes, etc ork Load SQL etw Balancer DB lN ca ails Lo Target Systems Em r nte SQL/Oracle Firewall SMTP or ke ts r a Ce Tic ge at Notes Mail g Tri Incident ok up & ot eD TCP/IP + AES Management Lo m Various Protocols System System of Firewall Re Record Proxy Server Secure Native Protocol (if needed) HTTPS 6 Example Deployments 6.1 Case Study: US Bank Customer description: US bank Product: Hitachi ID Password Manager Industry: Banking Number of users: 150,000 Functionality: Password reset via telephone, web browser Main business driver: Reduce IT support cost, improve authentication security when users call for help. Business impact: Eliminated 33,000 help desk calls/month. Saved at least US$ 4,000,000/year. © 2011 Hitachi ID Systems, Inc. All rights reserved. 7
  • 8. Slide Presentation 6.2 Case Study: Restaurant Chain Customer description: Global restaurant chain Products: Hitachi ID + HitachiID Identity Manager Password Manager Number of users: 110,000 Functionality: Simplify onboarding, deactivation of users in 12 countries. Main business driver: Reduce IT administration cost. Eliminate orphan accounts. Business impact: Create and delete thousands of user accounts/year without involvement by corporate security. 6.3 Case Study: Semiconductor Company Customer description: Semiconductor company Product: Hitachi ID Privileged PW Manager Industry: Semiconductor Number of servers: 3,000 – Unix, Windows, SQL Server, VMWare ESX Functionality: Randomize local administrator passwords on mission-critical servers, daily. Control disclosure to 200+ users. Main business driver: Secure sensitive password and discontinue manual effort. Business impact: Improved system security, reduced monthly cost of manually changing thousands of passwords. 6.4 Case Study: Insurance Company Customer description: Insurance company. Products: Hitachi ID Password Manager Industry: Financial Number of users: 40,000 Functionality: Browser-based password synchronization and reset. Main business driver: Reduce IT support call volume. Business impact: Automate 25,000 password resets and unlocks per month. 500, 1401 - 1 Street SE, Calgary AB Canada T2G 2J3 Tel: 1.403.233.0740 Fax: 1.403.233.0725 E-Mail: sales@Hitachi-ID.com File: PRCS:pres www.Hitachi-ID.com Date: March 22, 2011