Hillel Abrahams Resume And References Aug Sept 2009

Hillel Abrahams – Project Manager & IT Specialist
5/1 Nahal Noam Street, Ramat Bet Shemesh A, Israel
hillel.abrahams@gmail.com Mobile: 0545.720.391; Tel/Fax: 02.999.6530

Education
2002: WinRunner Automated Testing Course – Mercury Interactive.
1999: The Training Connection - Networking Diploma for Microsoft Systems.
1993: MAM, Austria - Marketing and Product Management Course.
1986-1992: University of South Africa - Bachelor of Accounting Course.
Languages
English: First Language – Excellent spoken and written command of the language.
Hebrew: Second Language – Basic spoken and written command of the language.
Expertise
Management, IT specialist, project and product manager, implementation and
integration specialist, QA team leader, trainer, pre and post sales, technical writing
and RFP’s, customer service and technical support, liaison between development
teams, office management, computerized management accounting, QA, installation
and setup of accounting packages.

1999~2008: Implementation and QA Manager
Henry Schein Medical Technologies, Kiryat Yearim, Israel
Management Experience
 Enterprise-Beta software implementations and version-patch releases.
 Close communication with project team members at multiple locations.
 Interface development and system integration - interoperability.
 Analysis and design of systems to suit customers.
 Review requirements and design documentation.
 Product management and review of product stability.
 Matching of requirements to genuine deliverables.
 Budgeting and timing management.
 QA department, testing process, work allocations and team tasks.
 CCHIT 2006-8 certification process for electronic health record.
 Responding to RFP’s, RFI’s and white papers.

Quality Assurance Experience
 Planning testing activities for the project.
 Manual and automated testing (Winrunner).
 Writing of manual and automated test plans and implementing test cases.
 Reviewing and approving test plans.
 Guiding QA team and prioritizing activities for the testing team.
 Assistance during beta and user acceptance testing.
 MS SQL administration and troubleshooting of database issues.
 Scalability and load testing.
 Bug tracking and tasks utilizing TFS, Virtual Intercept.
 Creating Microsoft Virtual PC images for QA.
 Rating and setting of severity of bugs using FMEA system.

Implementation Experience (Including Pre and Post Sales)
 Main lead for the implementation team (Project Manager Solution Architect).
 Implementations on clustered and single servers with workstations.
 Technical understanding of operating systems and databases.
 Remote setup and administration of site (ASP, Citrix, RDP TS).

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1999~2008: Continued… Implementation and QA Manager
Henry Schein Medical Technologies, Kiryat Yearim, Israel

 HL7 interfaces and integration between systems (HL7, HTML, XML, XSL).
 Creation of recovery centers with MSSQL replication.
 Administration of source control (TFS, VSS) and backups.
 System and database backups and hardware maintenance.
 Liaison with sales teams, to provide expert services for pre-sales activities.
 Preparation of demos, proof of concepts and cost benefits analysis.
 Technical support for pre-sales.
 Training of technical staff and sales team.
 Demos and creation of presale tools.
 Attention to detail and ability to learn new technologies.

Customer and Technical Support Experience
 Technical support to live customers.
 Support training to the customer technical staff.
 2nd and 3rd level technical support and network administration.
 On-site visits for specific problems and for preventive maintenance.
 Remote installation and support via web and conference calls.
 Support of Electronic Medical Records and associated products.
 Training of technical personnel to install and configure the product.
 Technical writing – documenting features and FAQ’s.
 Solving multifaceted technical challenges combined with customer communication.
 Creating product knowledge base from resolved issues for general usage.
 Advising on Information Technology.

1998-1999: Computerized Accounting Consultant
Accounting, Business and Computer Systems, Johannesburg, South Africa.
 Implementation and training of Pastel computerized accounting systems.
 Setup and testing of interface between travel agent flight booking system and
accounting package.
1993-1998: Senior Bookkeeper , Cashflow Manager and Office Manager
The Mobile Phone Store, Bolle Sunglasses and Macrophone, Johannesburg
 Accounting, bank reconciliation, inventory and books to balance sheet.
 Daily cashbook for over 50 stores including cash, check and credit card transactions.
 Daily sales, office management and organization of office staff.
 Monthly invoicing, statements and billing.
 QA and testing of monthly automatic payments system via bank.
 Complex spreadsheets.
 Import and export of goods and merchandising in chain stores.
 Shipment costing, import tariffs and dealing with customs.
 Marketing campaigns and production of marketing material

References and recommendations available on request

August 27, 2009 2


List of Professional References:-

Name of Reference Telephone Number How to contact

Dr. David Friedman + 1.732.364.2144 Based in New Jersey (Eastern Time) -
Physician Executive ext 214 Call his assistant Mrs. Leah Hirsch and
Henry Schein Medical Systems she will track him down.
Reported indirectly to Dovid and
worked with him for many years
on many different projects.
James Grover james.grover@henryschein.com Based in Utah (Mountain Time) - I think
Director of Development the best way to reach James is to
Henry Schein Medical Systems. arrange a specific time with him via
Reported directly to James
email. That way James can be available
when you call. (Otherwise you are
likely to get voicemail on multiple
occasions.)

Michael Schoemann Mobile : 0527.603.347 Based in Israel - Best time is between 2
Operations Manager and 6 PM.
Reported indirectly to Mykey.

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Recommendations
Recommended By at http://www.linkedin.com/in/hillelabrahams

Echo Miranda IT Software Specialist Yavapai County Government
“Working with Hillel is wonderful. He takes the time to find out what the client wants and needs,
gives realistic expectations on what he can deliver and when he can deliver it, and then delivers
what he promises. He is personable, professional and goal oriented. Hillel Abrahams is an asset
to any company he works for. I encourage you to contact me if you would like to discuss my
interactions with Hillel further. Thank you, Echo Miranda IT Software Specialist Yavapai County
Government (928) 649-5111 echo.miranda@co.yavapai.az.us January 20, 2009.
Top qualities: Great Results, Personable, Expert - hired Hillel as a Software Developer in 2002,
and hired Hillel more than once.

Kate Galambos Manager, Healthcare Services Group, American Express
“Hillel Abrahams is an experienced client services professional in the IT industry. We worked
together via telephone and email for five years, on product development and implementation
services. Hillel was always courteous, knowledgeable, resourceful, reliable and dedicated. He
has a unique ability to balance conflicting demands while remaining consistently professional in
his dealings with clients and business partners. I highly recommend Hillel as a resource for any
company.” January 19, 2009 - was with another company when working with Hillel at Henry
Schein Medical Systems

Doug Smith CEO/CIO
“Worked with Hillel for nearly ten years. Expert assistance. Highly recommend.” January 19, 2009
Top qualities: Personable, Expert, High Integrity - hired Hillel as an IT Consultant in 1999, and
hired Hillel more than once.

Dan Ostroff Senior Software Engineer, Henry Schein Medical Systems
“Hillel is one of the most conscientious people with whom I ever had the pleasure of working.
Besides his duties of QA and Implementation Specialist, he was always there when I needed help
in the area of systems or networking. His ability to work with our clients was outstanding, and I
know this because I worked with the same clients. They all had positive things to say about him;
and he was always responsive to their issues. He was adept at acquiring new technologies and
skillful in maintaining positive personal relationships, both with his fellow workers and our clients. I
recommend him highly.” January 20, 2009 - worked with Hillel at Henry Schein Medical Systems

Yehoshua Greenberger Programmer, Henry Schein Medical Systems
“Hillel has an encompassing knowledge of computers from networking to SQL scripting. He is
highly skilled in being able to get right to the core of the matter whether in a network, computer or
the implemented system that the company is working on. His dedication in client support is
exemplary and he always makes sure that the developers take care of any outstanding client-
related issues.” January 18, 2009 - worked indirectly for Hillel at Henry Schein Medical Systems

August 27, 2009 7


Todd Greenway EMR Implementations and Support Supervisor, Henry Schein Medical
Systems
“I have roughly 2 years experience working with Hillel and personally miss the opportunity to work
with him now. Hillel and I worked together to support resellers and end-user clients in their
technical Electronic Medical Record implementations. Hillel has vast application and database
experience that I relied on heavily during the implementation process. Hillel also possesses a
wealth of knowledge relating to Health Information Technology and physician practices. But most
of all Hillel is a very considerate and respectful colleague. He has a great sense of teamwork and
can resolve conflicts easily. Hillel also has a great sense of dedication and commitment to his
work; while working with Hillel there were several times that he assisted me during normal US
business hours while he was in Israel.” January 21, 2009 - worked directly with Hillel at Henry
Schein Medical Systems

Stephanie Staples PA-C, Corporate Clinical Advisor, Henry Schein Medical Systems
“I had the opportunity to work with Hillel over the past three years. He is extremely dedicated to
his work and always available and to go above and beyond to help others. He was considered
one of our top systems experts and was instrumental in improving the features and functionality
of our software. January 19, 2009 - worked with Hillel at Henry Schein Medical Systems

David Robb Sales Operations Supervisor, Henry Schein Medical Systems
“Hillel is one of the hardest workers I know. He does whatever it takes to resolve issues and is a
tremendous asset to Henry Schein Medical Systems. I recommend him highly.” April 25, 2008 -
worked directly with Hillel at Henry Schein Medical Systems

Richard Lynn Paul QA/Project Manager, Henry Schein Medical Systems
“Many workers do their job and many bosses manage, but Hillel is a pleasure to work for and
work with. We worked together for over a year, and I can recommend him as thorough, hard-
working, and knowledgeable. He is also committed to the process improvements that his
superiors ask him to implement and makes diverse contributions to every project. I have no
reservations about any of his work.” April 4, 2008 - reported to Hillel at Henry Schein Medical
Systems

Nicole Leslie Berg Administrator, Monarch Medical
“As a colleague at Henry Schein (formerly known as Monarch Medical), I found Hillel Abrahams
to be incredibly helpful and knowledgeable. He took personal responsibility and showed
tremendous dedication and loyalty to the company. Hillel goes above and beyond what is
expected of him. I was impressed by his ability to find creative solutions. Most telling is the fact
that he was respected by management, highly regarded by his team and appreciated by our
customers. Doesn't get better than that!” January 19, 2009 - worked with Hillel at Monarch
Medical – now Henry Schein Medical Systems

August 27, 2009 8

Hillel Abrahams Resume And References Aug Sept 2009

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Hillel Abrahams Resume And References Aug Sept 2009