safety city emergency response center system that integrated with CCTV, police and fire fighter, Intelligent transportation system.

1. Oct. 2012

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OverviewI

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Anyang City Overview
 Population : 615,642
 Population Density : 10,530/km2
 Size : 58.46Km2
 City Council 1 U-Safety Center
 Police : 2 Police Station, 5 Constabulary, 4 Sub-station, 10 Posts, 739
Police Officer
 Characteristics : Residential Area (28.58%), Commercial (3.63%),
Industrial (5.53%), Green Belt (62.26%)
Year 2008 2009 2010
Total 21,938 18,670 16,155
Criminal 9,200 10,174 2,598
Crime Statistics Station, Sub-station, Patrol Center

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 Accept various and new emergency calls
media (Voice, Text, Image, Sensor Etc)
 Improve the prevention of criminal
 Track of criminal acts, Suspected and
Wanted Vehicles
 Provide an immediate response to the
Citizen
 Support the effective patrol in the community
 Monitor the risk area of criminal place to
protect the children (Missing children)
 Improve the coordination and cooperation of
field operation from bottom to top.
Major Challenges

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Previous systemII

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Previous – Police
System
Police Station, Constabulary, Sub-Station, Patrol Cars, Police Officer
Mobile and Fixed phone Emergency Call (Voice only)
No ANI/ALI
No Call Taker and Dispatcher Integration
No MDT (GPS , Text, Video Interoperation)
Need to integrate with Sub-station system
Incident Distribution System
No Video tracking and pattern recognition
112 Call Taking System
Instant Dispatching System (AVL)
GIS
Problems

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Previous-City
System
City Council
• 13 CCTV Camera
• ITS
• Illegal Parking Monitoring
• Bus-only lanes violation Monitoring
• BIS
• No integration between ITS and Security System
• No integration between Police Security and CCTV System
• No Standard Video Platform to integrate the different CCTV
• High-cost the leased data communication for CCTV
• No MDT Terminal to support GPS and no displaying in EOC
• No function to transmit the CCTV and Video to Patrol Cars
MDT
• Need net monitoring of the auto tracking, motion pattern
identification at event
• No interoperation and interconnection with Police EOC and
Sub-station
• No Video retrievals
• No Display a event on GIS
• No identification of the wanted vehicles, stolen vehicles
Problems

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Need to improvements
• City council and Police Station,
Constabulary, Sub-Station, Patrol Cars,
Police Officers
Interoperation
•U-Safety Center, Police Station and
Ambulance, Fire
Cooperation
•Data, Video and Text (city council and
police station)
Integration
• Video Interface Platform, Data
Architecture
Standardization
• Motion Detection, Pattern Identification,
Plate Number Identification
Video Analysis

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New (U-safety System, Digital City)III

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Improvements of new system
 Main functions
- Pinpointing CCTV cameras’ location on GIS map
- Automatic image configuration for better identification after taking picture
- Integration with 122 field control system (Korean Police’s Main System)
- Vehicles number plate recognition
- Incident Reporting in case of pre-programmed incident (ie. Climbing over a wall, Illegal throwing
trash away, Illegal parking and etc.)
- Image Correction of Criminals faces to utilize for investigation
- 3D Montage and Face Change Prediction System by age
- Transfer the video or image to patrol car’s MDT
- Automatically tracking suspected person after reporting

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SMS/Internet
Smart APP
Video Calls
SNS
U-Devices
System Configuration

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Integrated Video Surveillance and Analysis System
 c
Speed Limit
Disaster CCTV
Crime CCTV
SchoolCCTV
Surveillance Monitoring and Surveillance Center
CCTV Integration
- ONVIF
- K-SDK
Video Management System
- Auto streaming
- Failover Support
- Intelligent Monitoring
- Net screen monitoring
Video Analytic System
- Multi Channel Video Analysis
- High Speed and Real time Object Extract
- Remote Distance Human and Vehicles
Recognition and identification
- Unusual behavior identification and real
time alert
Display Video Walls
Video Retrieval System
-Event based analytic information
- IP Sec Based Service
- Space and time integrated retrieval
- Duplicate face and vehicles retrieval
Field
- IPSec Mobile Security
Solution (Fingerprint, Video)
- 911 Report Smart phone
Video Storage
Analysis Information Storage
CCTV
network
Event, Alert
Video and CCTV info
Video
Meta Data
911
Video

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• Intelligent CTS and CADs
• GIS, Statistics Mgmt, Crime Map
• Remote Device Controller
• AVLs/APLS, Location Information
• Integrated Call and Command Desk
Emergency Operation Center
Emergence Operation Center

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• Command Receiving System
• Incidents Report System
• Command Receiving Terminal and Devices
Station and Sub-station
• AVL/MDT
• Finger Print , The Wanted, CCTV
• Field Report System, Patrolling Info
Field and Vehicles
Station, Constabulary, Sub-station and field

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Crime
NotificationSOP Check
Response
Teaming
Crime Management Process using U-Safety (Digital City)
Crime
Monitoring/
Patrolling
Early
Warning
Crime
Registration
Crime
Occurrence
Initial
Reaction
Report
Management
Post-
Evaluation
Prevention
Policy
Response
Activities
Situation
Analysis
Response
Close
Response
Post-
Response

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The CCTV will monitor the children protection area or public area to identify the
criminal action and will trace the suspicious action. Police will patrol the street to
prevent the crime. The people who is dangerous situation will call to Emergency
Operation Center.
STEP 1. Crime Monitoring/Patrolling
Monitoring or Receiving the remote crime report including crime, traffic accidents,
unusual action.
User & Role
Functions & Features
Crime
Monitoring/Patrolling
Early Warning Registration Crime
• CCTV Monitoring or Call Taking from incidents
place
EOC Operator

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Crime Monitoring/Patrolling Screenshot #1
Information display
on video wall of
fixed wall, Patrol
cars, Mobile
devices..
Contents

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Crime Monitoring/Patrolling Screenshot
Information display on
satellite image , Incident
Location, Etc
Contents
Previous satellite image
and GIS query, and
search
History & Refresh
Shows the current
satellite image and GIS
Satellite Image

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STEP 2. Early Warning
The CCTV which has the motion detection, plate number identification, pattern
identification will giver alert to the U-safety center when CCTV recognizes the
suspected action. In case of the identification of the wanted person or the wanted
vehicles of CCTV, the system will giver alert to EOC operator.
• Preparedness Activity
• Required Action Check
and Commitment
• Early Warning
Warning acknowledgement at Warning Identification or Incident Occurrences
User & Role
Functions & Features
Crime
Monitoring/Patrolling
Early Warning Crime Registration
EOC OperatorRelevant Agency

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High performance surveillance camera integrated with Call Taker and Dispatcher System
Applying field video image to remote command through real-time transmission
Tracking the suspicious person using caller’s location with 3 CCTVs
Intelligent Surveillance Video

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Early Warning Screenshot #1
Alerting at Warning
Detection or Incident
Report Receiving on GIS
WarningWarning!!
Pattern Identification and
Auto Tracking

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STEP 3. Crime Registration
This system will support to take and register the emergency calls and events after
identifying the motion detection, the wanted person and vehicles.
• Create crime information
• Specify crime location
• Assign the Crime Type & Level, etc.
Required information key-in in crime registration.
After crime generation, return to the main monitoring page
User & Role
Functions & Features
Early Warning
Registration
Crime
SOP Check
EOC Operator
• Preparedness Activity
• Required Action Check
and Commitment
Relevant Agency

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Integrated Call Management
Emergency Call List
Caller’s Info.
Incident Info.
Available
Resource Info.
Automatic
Dispatching
Team Organization
On-going Incidents’ List
Listing all available resources and equipment in
real-time by caller’s and incident location
Add more, if any and click “items” button
Once the incident registered, a dispatching
team is organized automatically from the nearest
stations from the incident place
Listing all calls in
Distribute calls to available call-taking-desks
Checking Vehicles’ Location and Blink a nearest
police station or patrol cars from the incident
area on the Map
Display real-time Video by system integration with
CCTV system on GIS Map system

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Integrated Emergency Call Management
Integrated Emergency Call Management Modules will accept the report from Direct alert button,
SMS/MMS, Internet Calls, SNS, Smart Phone Application and Video Call to support the civilian
security
Direct Alert
SNS
SMS/MMS
Internet Calls
Video Call
Smart Phone App
IP-PBX
Command Receiving Command Receiving
Intergraded Call Mgmt
Call Interface
OS
TCP/IP
Call Distribution
Call allocation
WAS (Websphere)
OS
TCP/IP
DB Sever
DBMS (DB2)
OS
TCP/IP
Related
Agency
ANI/ALI
SubstationSubstation
Emergency Operation Center

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Integration with events of CCTV with Incident management module of Call Taking System
Supporting the intrusion detection and motion detection to monitor the security
New Incident
ANPR
CCTV
Incident Management
Incident Log Monitoring
Incident Management
Response Time Log Management
CAD
• Displaying the comprehensive
incident logs
• Querying the detail of incident log
that selected by user
• Checking the critical criteria of
incident
• Defining or Inputting the critical
criteria of incident
• Response Time Log Information
Incident Log
Integration with Intelligent Video Analysis

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STEP 4. SOP Check
After registration incident and crime, SOP(standard operation procedure) will be
reviewed, and SOP check list will be reviewed and checked.
• SOP Review • Sop Check List check
Review of SOP of Crime Type
Checking of SOP Check List
User & Role
Functions & Features
Crime NotificationSOP Check Response Teaming
EOC OperatorSupervisor

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SOP Check Screenshot #1
Screen Shot – Key Question
Screen Shot – SOP

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STEP 5. Crime Notification
After registering the crime information to the system, crime occurrence will be
disseminated to the station, patrol cars and police officers
Crime Information Dissemination with Video, Text, Image and Voice
User & Role
Functions & Features
SOP Check Crime Notification Response Teaming
• Crime Notification
• Info. Dissemination
EOC OperatorRelevant Agencies
• Crime Response Activity
• Organized Response Team
• Equip/Resource Allocation
for Crime Response

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Crime Notification Screenshot
Screen Shot – New Incident Notification Patrol Car’s MDT
Police Hand-held

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< Patrol Car>
Headquarter
Video/Audio/GPS Data
< Police>
<Traffic Police>
Commander
Transmitter(2W)
Transmitter(0.5W)
Transmitter(0.5W)
-Internet
-HSDPA
-CDMA/GSM/GPRS
-W-LAN
Transmitting the video to remote headquarter in real time
from the speeding vehicles in real time, so the
headquarter can control and order directly.
<Police Station>
®
®
®
®
®
Live Video Transmission

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Interoperation
Radio will connect through internet to communicate in global area
Applying IP based technology to radio communication
Support PTT talk
Core communication relay method
RoIP(Radio over Internet Protocol)
Military Radio TETRA
IDENCommercial
PSTN Phone
Satellite phone Mobile
Internet phone
Interoperation of Heterogeneous devices Communication

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STEP 6. Response Teaming
By referring the SOP and receiving the report from field, response team will be
organized by searching and selecting the appropriate station, patrol cars and police
officer. In teaming, the nearest team will be assigned automatically .
Search team
Organization response teams
Remote Report Receiving
User & Role
Functions & Features
Crime Notification Response Teaming Response Activities
Decision Maker
EOC Operator
• Determine the response
team
• Reference SOP Info.
• Enter team information
received reports from the
scene
• Manage response team list
and contact listOn Scene Commander
• Report the response team
information to ECC Center

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Response Teaming Screenshot

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STEP 7. Response Activities
Managing the mobilization of human, assets for the response activities, and analyzing
reports.
Mobilize resources management
Crime information management
User & Role
Functions & Features
Response Teaming Response Activities Situation Analysis
Decision Maker
EOC Operator
• Check status or
aggregate data
• Collect or receive report
about activity info.
• Manage asset info.
• Manage center store info.
• Manage crime info.
On Scene Commander
• Resources and damage
information is reported
to the ECC Center

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Support functions of navigation and vehicles' status through wireless data
communication with dispatched vehicles
Real-time sharing of essential information between EOC, dispatched vehicles and field
command
Intelligent Field Support

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Response Activities Screenshot #1
Disaster relief headquarters
Disaster relief situation room
Daegu fire department
Hospital
Medical team
Police
Firefighter
Cheongun-dong, Jongno-gu, Seoul, Korea
Yongdap-dong, Seongdong-gu, Seoul, Korea
Hoehyeon-dong , Jung-gu, Seoul, Korea
Flood
Level 3
2011.05.30 02:30
First respond
Response to flooding and urgent resident evacuation
from Daemyong 3 to 5 dong, Namgu, Daegu
Daegu
It is Under flood damage and it is going to more bigger and bigger very fast.
Choi myonghyun
Click
Daegu police agency
Transit corporation
Kisa
Display mobilization list

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STEP 8. Common Operational Pictures (COP)
COP display all information of incident situation and response activities in order to
support situation analysis and decision making
• Situation Analysis
• Situation Monitoring
• Decision Making
• Briefing & Reporting
• Situation Monitoring
Brief Info. Display in one Window
Configurable Dashboard
Integrated Maps and Graphical Chart
User & Role
Functions & Features
Response Activities Situation Analysis Response Close
EOC OperatorDecision Maker

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COP Screenshot #1
• Display Map &
Incident Location
GIS
• Damage progress
• Casualties progress
Graphical Chart
• Resource Info.
• Activities Log
Activities
• Display Satellite image or
weather
Graphical Information

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COP Screenshot #2
Dashboard is configurable for various purpose

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STEP 9. Response Close
Declare the end of incident when response activities are done.
According to the damaged condition, the stage will move to recovery after declaring
the end of incident.
Change the condition of Progress Status to the end.
User & Role
Functions & Features
Situation
Analysis
Response
Close
Recovery Management
• Response Action Closure
• Decision Making on Closing
• Declare the Response Closure
• Modify the Disaster
Status as Closed
EOC OperatorDecision Maker

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STEP 10. Report Management
Receive and Managing the Incident Info. conducted from the site.
Info. such as incident, recovery, and etc. are managing.
Manage recovery information in one Incident
Support Variable Statistics
User & Role
Functions & Features
Response Close Report Management Post-Evaluation
• Manage Incident Info.
• Manage Recovery Info.
Info. ManagerDistrict Officer
• Collect Incident Info.
• Collect Recovery Info.
• Report to EOC
State Officer

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Integration with events of CCTV with Incident management module of Mobile Devices
Supporting the alerts and data management in Mobile Devices
EOC
Call taker
Dispatcher
Field Unit (Mobile System)
Web site & Portal
Information transfer and Field report
Incident Registration & Search
Displaying GIS & CCTV Info.
Quadrant Patrolling and The wanted
database
DB
Information
transfer
Incident
Create & Search
News and Events
Base Traffic Info
Information
transfer
Traffic & Accident Info
CCTV Info
Incident Info.
Mobile Device of Police Officers - Monitoring and Reporting

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EIS Main Features & Functions
Screen Shot – Incident Information
Screen Shot – Graphic Statistics

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STEP 11. Post-Evaluation
Through the Post-Evaluation and the regular session of incident Preparedness, find
problems and find a way to prevent.
Display Crime Map on GIS
User & Role
Functions & Features
Recovery Management Post-Evaluation Prevention Project
• Register Crime Map
• Display Incident Statistics.
• Display Crime MapDistrict Officer
• Post-Evaluation
• Periodical Official Meeting
for management
Management
Council
Info. Manager

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Post Evaluation Screenshot #1
Evaluation and Target Score to achieve each station and to assess each station

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Gung Sang Do
Gung Sang Do First Risk Map
11mm 2,000m2 2 Damage Person
2008-02-04
2008-02-15
…
Typhoon Maemi Damage2.jpg
Post Evaluation Screenshot #2
Crime Map and analysis on GIS to show the criminal statistics

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STEP 12. Prevention Policy
Planning and conducting the Prevention Policy agencies shall report related info. to
the EOC, and the EOC manages this. Managed info. will be used to planning other
Prevention Policy.
Utilized as depository archive Prevention Project Information.
User & Role
Functions & Features
Report
Management
Post-Evaluation Prevention Policy
• Registration Prevention
Project Info.
District Officer
• Planning Prevention Project
• Execution Project
• Report to ECC Project Info
Agencies Info. Manager

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1 Crime Prevention
2 Quick Response
3 Reduction of Prank Calls
III Improvements

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Main Task Previous Now
The lost children
tracking
No Real Time Tracking All CCTV Real Time after report
Spot Arrest
Impossible track of spot
arrest
Real time tracking after
identification
Wanted Vehicles Tracking by each CCTV All CCTV in Real Time
Secure a proof
CCTV Each
(3 Days ∼1 Months)
All CCTV in Real time
(1 Day)
Reducing Crimes 10,174 2,598
1. Crime Prevention (Video surveillance)

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2. Quick response and cooperation
Unified response system
among related organizations
The departure time decrease
Prompt and easy cooperation
among org
Decreasing false calls from
83.9% to 13.9 %
• Integrated call
receiving
• Integrated DB
management
• Construction of
one ‘Integrated
Call Center’
Efficient control
and management
Reduction of
cost
Quick identification
of incident spot
Shortening
response time
Call taking and dispatch time → 43 sec
Field arrival time → 5 Min (2007,7, Busan)
Cooperation
among police,
fire and rescue,
Ambulance
Effective
incident
management and
Resources
management
Effective emergency
call management
Decrease of
misunderstanding
(nuisance) calls

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Emergency Operation Center in Korea,
Integrated System increased the response efficiency and minimize unnecessary
resources spending
< Number of 119 Calls & Mischievous Calls ex) Daegu Fire Department >
800,000
700,000
600,000
500,000
400,000
300,000
200,000
100,000
0
(Cases)
Prank Calls
Total Calls(Year)
After SystemBefore System
1998 1999 2000 2001 2002 2003
Total: about 27%
Prank Calls: about 70%
2005
3. Reduction of Prank Calls

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1 Interoperation to prevent crime
2 Support to quick response, patrol
3 Integration and interconnection
VI Lesson to share
4 Standardization and Expansibility

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1. Interoperation to prevent crime
Interoperation of CCTV and
Information System
ITS CCTV Crime CCTV Safety CCTV
112 Call Taker and
CAD
MDT and
Mobile Device
GIS and AVL
The various CCTV need to interoperate in U-city center, Police Station and
Constabulary, Sub-station and mobile device with Police Information System
such as 112 Call Taker and CAD, MDT and Mobile Device, GIS and AVL. Two
area should share the data to support the decision of field and center

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2. Support to quick response, patrol
Location Information and
Resource Management
Police Vehicles Police Officers Police Station
Incident Place CCTV Place Caller Place
Response
Patrol
To support the field response and patrol, the location and resource information
such as vehicles, officers, station and incident, CCTV, Caller is essential to
improve the current problems. The Integrated Location and Resource
Management Information will give benefits to make the response team and
patrol team.

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3. Integration and interconnection
Integration and
interconnection
CCTV MDT Mobile Device
GIS and
Spatial data Incident Report ANI/ALI
Statistics and
Crime Map
CCTV and MDT, Mobile Devices should use Web GIS, Mobile GIS and GIS
engines to show the better decision of incident response and patrol.
The data from CCTV, MDT and Mobile Devices will input to generate the useful
crime statistics and crime map, will share all devices..

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4. Standardization and Expansibility
Standardization and
Expansibility
CCTV Standard Platform Voice and Data Open Platform
Devices Open Protocol Platform OS Open Platform
The Standard platform of CCTV, Voice and Data will ensure the system
expansibility and easy to integrate the legacy systems. Especially, CCTV
standard platform will renovate the current CCTV and ensure the video to share
the all related agencies.