Share
Favorite
presentation design design design design design design Favorited (x)
+ Group / Event
Request download ?Message the author to enable downloading file.
More...
Favorited! Add tags?

e.g. tech "palo alto"

Cancel
Edit your favorites

Cancel
Send to your Group / Event

add your message

Cancel

Flash Player 9 (or above) is needed to view slideshows. We have detected that you do not have it on your computer.To install it, go here

Post to Twitter

<div>
                  <span class="slideshow-title" style="font-size:14px;">Out Of Box Experience Design</span><br />
                  From: <a href="http://www.slideshare.net/harrybr" class="slideshow-author">harrybr</a>,
                  <span class="ago">3 months ago</span><br /><br />
                  <div class="slideshow-embed"><div style="width:425px;text-align:left" id="__ss_557597"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" href="http://www.slideshare.net/harrybr/out-of-box-experience-design-presentation?type=powerpoint" title="Out Of Box Experience Design">Out Of Box Experience Design</a><object style="margin:0px" width="425" height="355"><param name="movie" value="http://static.slideshare.net/swf/ssplayer2.swf?doc=outofboxexperiencedesign-1218907633234475-9&stripped_title=out-of-box-experience-design-presentation" /><param name="allowFullScreen" value="true"/><param name="allowScriptAccess" value="always"/><embed src="http://static.slideshare.net/swf/ssplayer2.swf?doc=outofboxexperiencedesign-1218907633234475-9&stripped_title=out-of-box-experience-design-presentation" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="355"></embed></object><div style="font-size:11px;font-family:tahoma,arial;height:26px;padding-top:2px;">View SlideShare <a style="text-decoration:underline;" href="http://www.slideshare.net/harrybr/out-of-box-experience-design-presentation?type=powerpoint" title="View Out Of Box Experience Design on SlideShare">presentation</a> or <a style="text-decoration:underline;" href="http://www.slideshare.net/upload?type=powerpoint">Upload</a> your own. (tags: <a style="text-decoration:underline;" href="http://slideshare.net/tag/ia">ia</a> <a style="text-decoration:underline;" href="http://slideshare.net/tag/oobe">oobe</a>)</div></div></div><br /><br />
                  <div class="slideshow-description">Out of Box Experience Design: presentation by Harry Brignull & Pete Gale. More info at www.90percentofeverything.com</div><br /><br />
                  <a href="http://www.slideshare.net/harrybr/out-of-box-experience-design-presentation" class="slideshow-link">SlideShare Link</a>
                </div>

« Prev Comments 1 - 1 of 1 Next »

alysaally said 2 months Edit Delete

Hi its very good presentation and slides are also very nice. Here is a good site you can get some fashion design slides http://www.slideshare.net/alysaally/fashion-design-presen...

Add a comment If you have a SlideShare account, login to comment; otherwise comment as a guest.

Unsubscribe from followup comments

Enter the text in the image

(Cannot see the image? Reload image)

Favorites & Groups

zeilhofe favorited this 2 weeks ago
ibox2000 favorited this 3 weeks ago
erikhong favorited this 1 month ago Tags: ux
acolucci favorited this 2 months ago
renatoalbano favorited this 3 months ago Tags: interactiondesign design oobe ia ux id user-centred
Added to the group User Experience Design by harrybr
Added to the group IxDA by harrybr

SlideShare is now available on LinkedIn. Add it to your LinkedIn profile.

Out Of Box Experience Design

From harrybr, 3 months ago Add as contact

Out of Box Experience Design: presentation by Harry Brignull & Pete Gale. More info at www.90percentofeverything.com

1060 views | 1 comments | 5 favorites | 4 downloads | 3 embeds (Stats)

Groups/Events

IxDA User Experience Design

Embed in your blog options close

Embed (wordpress.com) Exclude related slideshows Embed in your blog

User Experience 5278 views

What is Design 103153 views

Digital Experience Design + The Digital Agency

Digital Experience Design + The Digit... 40566 views

Are You An User Experience Designer 17608 views

Conversation by Design 51106 views

User Centered Design 101 12406 views

Design for the World 56980 views

Usability 2.0 15565 views

All presentations by this author

More Info

This slideshow is Public

Total Views: 1060 on Slideshare: 740 from embeds: 320

Flag as inappropriate

Select your reason for flagging this slideshow as inappropriate.

If needed, use the feedback form to let us know more details.

Slideshow Transcript

Slide 1:Out of Box Experience Design Harry Brignull Pete Gale
Slide 2:Who are these guys? Harry Brignull: User Experience Consultant, Madgex Pete Gale: Head of User Experience, Cogapp
Slide 3:The problem: Self Install Broadband Packages are hard to install yourself
Slide 4:Which means... Customers call in for help Call center costs ramp up Frustrated customers less likely to renew contracts
Slide 5:Which means... In this case, good OOBE design isn’t just about being nice or ‘building a luxury brand’ - its all about reducing costs!
Slide 6:What’s the problem? N.D.F.
Slide 7:How Big? With return rates of 20-30%, home networking gear is currently the most returned item at “big box” electronics stores Scherf, K. Consumer Electronics Association Conference, Home Networking Panel, 20

Out Of Box Experience Design

Categories

Tags

Groups/Events

More Info

Flag as inappropriate

Slideshow Transcript

What's new?