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UK Full Service Market Research Agency
Key Facts


   Blue Chip client                                             Directors heavily
        base                          Established            involved in all projects
                                         2005




                             MRS                    Qual &
                            Partner                 Quant




Preferred supplier status             Traditional            One of the UK’s fastest
   with many clients                   & Online                growing agencies
What We Do




    Qualitative               Quantitative              Fully integrated
                                                           approach




    A tailored approach that utilises traditional and online research
     methodologies to deliver impactful insight focused on driving
                 change and improving the bottom line
What We Offer Overseas Agencies


                                Full Service
                            Full end to end project
                                  management
                                Including set-up,
                            fieldwork, analysis and
        Part Service               presenting             Field Only
    Qual recruitment and                              Qual recruitment only
    moderation (including                               Quant field & tab
    audio/video outputs)                               National network of
    Quant field, tab and                                    recruiters
      basic reporting                                 Consumer and B2B



                            Completely flexible
                              to your project
                               requirements
Expertise



Specialisms                              Audiences
                Communications &                      Consumer
                 branding
                                                          Mass market
                Product/concept
                                                          Teens/students
                 development
                                                          Greys
                Satisfaction tracking
                 (consumers, B2B, and                     Mid/high net worth
                 employees)
                                                       B2B
                Segmentation
                                                       Intermediaries
                Statistical modelling
                                                       Employee
                Ethnography
                Panel communities
Who For - 2009 Clients
Gusto Innovations

                          Supporting face-to-face qual, CATI and online quant…
                                                               Quantitative
  Qualitative                                                    Interactive techniques/tools
    Bespoke Online Solutions                                              Flash integration
        Focus groups                                                       Simulator models/
                                          Online Solutions                 predictive tools to assess
        Forums/blogs
                                                                           consumer behaviour for
        Rating tool
                                                                           potential scenarios
                                   Qualitative       Quantitative
                                                                           Product/revenue
                                                                           optimisation modelling




                                  GustoZoom           Technology
     Low cost, quick                                                      Streaming
      turnaround quantitative
                                                                           Production quality
      field & tab tool
     Clients builds survey via                                            Monthly vox pops
      simple online application                                            Secure online portal
     Reporting in circa 48hrs
   www.gustozoom.com
Gusto Panel Communities



                            Customer Panels

                            A dedicated group of
                            consumers to provide
                             deeper profiling and
   Advisory Communities         richer insight      Influencer Networks

      Getting engaged                               Create and nurture brand
        consumers to                                 advocates and impact
    collaborate on future                            positive perception on
   company developments                                   social media


                            Gusto Communities
                            • Consumer and B2B
                                     panels
                             • Bespoke, branded
                                client solutions
Gusto Trackers
    Full Stats Offer                                                              Flexibility

• Benchmarks                                                         • Regular questionnaire review
• Moving averages                                                    • Provision for ‘bolt on’/topical
                                                                       sections on questionnaire
• Multivariate techniques
                                                                     • 2 way process – client updates
   -  Regression
                                                                       on key issues/events within
   -  Segmentations                                                    business
   -  TURF                                                           • Real time access to holecount
                                       • Fresh sample or
   -  CHAID                                                            data
                                         revisit previous
                                           respondents               • Reporting frequency/format
                                                                       flexible to client requirements
                                    • Continuous or regular
                                                                         -  Ongoing topline reporting
                                              dips

    Methodologies                     • Client or general
                                       customer sample
                                                                      Fully Integrated Approach
 • CATI                                                              • Include qualitative – exploratory
 • Online                                                              or diagnostic
 • Face-to-Face                                                      • Range of bespoke qual
 Full range                                                            methodologies used
 • Customer Satisfaction                                                 -  Online & traditional
                            Extensive experience managing trackers
 • Awareness tracking            for variety of Blue Chip clients
 • NPD
Key Contacts


      Ian Rowlands
      Managing Director
      Ian.rowlands@gustoresearch.com




      Damien Flannagan
      Director – Head of Online Qualitative
      Damien.flannagan@gustoresearch.com         Gusto Research
                                                 Phoenix House
                                                 Roman Terrace
                                                 Leeds
      Donald
Macintosh

Chairman/Head
of
Quant   LS8 2DU
      Donald.macintosh@gustoresearch.com

                                                 Tel: 0113 268 9020
                                                 Fax: 0113 268 9088
                                                 www.gustoresearch.com
      Elli Willis
      Qualitative Director
      Elli.willis@gustoresearch.com
Gusto Research
www.gustoresearch.com
0113 2689020

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Gusto Research Presentation

  • 1. UK Full Service Market Research Agency
  • 2. Key Facts Blue Chip client Directors heavily base Established involved in all projects 2005 MRS Qual & Partner Quant Preferred supplier status Traditional One of the UK’s fastest with many clients & Online growing agencies
  • 3. What We Do Qualitative Quantitative Fully integrated approach A tailored approach that utilises traditional and online research methodologies to deliver impactful insight focused on driving change and improving the bottom line
  • 4. What We Offer Overseas Agencies Full Service Full end to end project management Including set-up, fieldwork, analysis and Part Service presenting Field Only Qual recruitment and Qual recruitment only moderation (including Quant field & tab audio/video outputs) National network of Quant field, tab and recruiters basic reporting Consumer and B2B Completely flexible to your project requirements
  • 5. Expertise Specialisms Audiences   Communications &   Consumer branding   Mass market   Product/concept   Teens/students development   Greys   Satisfaction tracking (consumers, B2B, and   Mid/high net worth employees)   B2B   Segmentation   Intermediaries   Statistical modelling   Employee   Ethnography   Panel communities
  • 6. Who For - 2009 Clients
  • 7. Gusto Innovations Supporting face-to-face qual, CATI and online quant… Quantitative Qualitative   Interactive techniques/tools   Bespoke Online Solutions   Flash integration   Focus groups   Simulator models/ Online Solutions predictive tools to assess   Forums/blogs consumer behaviour for   Rating tool potential scenarios Qualitative Quantitative   Product/revenue optimisation modelling GustoZoom Technology   Low cost, quick   Streaming turnaround quantitative   Production quality field & tab tool   Clients builds survey via   Monthly vox pops simple online application   Secure online portal   Reporting in circa 48hrs www.gustozoom.com
  • 8. Gusto Panel Communities Customer Panels A dedicated group of consumers to provide deeper profiling and Advisory Communities richer insight Influencer Networks Getting engaged Create and nurture brand consumers to advocates and impact collaborate on future positive perception on company developments social media Gusto Communities • Consumer and B2B panels • Bespoke, branded client solutions
  • 9. Gusto Trackers Full Stats Offer Flexibility • Benchmarks • Regular questionnaire review • Moving averages • Provision for ‘bolt on’/topical sections on questionnaire • Multivariate techniques • 2 way process – client updates -  Regression on key issues/events within -  Segmentations business -  TURF • Real time access to holecount • Fresh sample or -  CHAID data revisit previous respondents • Reporting frequency/format flexible to client requirements • Continuous or regular -  Ongoing topline reporting dips Methodologies • Client or general customer sample Fully Integrated Approach • CATI • Include qualitative – exploratory • Online or diagnostic • Face-to-Face • Range of bespoke qual Full range methodologies used • Customer Satisfaction -  Online & traditional Extensive experience managing trackers • Awareness tracking for variety of Blue Chip clients • NPD
  • 10. Key Contacts Ian Rowlands Managing Director Ian.rowlands@gustoresearch.com Damien Flannagan Director – Head of Online Qualitative Damien.flannagan@gustoresearch.com Gusto Research Phoenix House Roman Terrace Leeds Donald
Macintosh

Chairman/Head
of
Quant LS8 2DU Donald.macintosh@gustoresearch.com
 Tel: 0113 268 9020 Fax: 0113 268 9088 www.gustoresearch.com Elli Willis Qualitative Director Elli.willis@gustoresearch.com