GoECart CEO details what true omni-channel commerce really entails. The presentation demonstrates how merchants can provide a comprehensive, 360 degree shopping experience for their customers – both online and off and how an integrated front and back end retail solution can help merchants deliver the complete picture from purchasing through fulfillment. It also touches on how merchants can leverage the latest ecommerce, order management, and customer services technologies to deliver a better all-around shopping experience that will build loyal customers who will shop with them time and again.
Highlights include:
• Understand what customers *really* want
• Leverage the major components of 360 degree selling
• Deliver the goods on time every time with integrated order management and fulfillment
• Build and harness customer community with social media and Web 2.0
• Provide incentives for return/repeat business
• Leverage CRM to build better meaningful relationships with your customers
• Let customers pay how they want — and make payments easy
• Mine for golden nuggets about your business using state-of the art web analytics
• Use the latest technology tools to provide new levels of customer service