8. 1. STAGNATION
Lack of development
Lack of advancement
opportunities
Unclear goals
Poor succession
planning
"This miserable way is taken by the sorry souls of those who
lived without disgrace and without praise.” – Dante Alighieri
9. BlessingWhite:
“I have Career
Opportunities in this
organization” by
engagement level
Disagree or
Strongly Disagree
8%
14%
78%
Neither Agree nor
Disagree
45%
30%
25%
Agree or Strongly
Agree
Engaged
Disengaged
Source: BlessingWhite , 2012 Employee Engagement Research Report
10. THE WAY OUT: LEARNING & DEVELOPMENT
BlessingWhite:
#1 reason employees
stated for leaving
their company was:
“I don’t have
opportunities to
grow or advance.”
10%
12%
15%
26%
18%
Source: BlessingWhite , 2011 Employee Engagement Report
11. THE WAY OUT: SUCCESSION PLANNING
1%
66%
34%
Only 1% of executives
believe their
succession plans are
excellent
66% of executive rate
their succession plans
as fair or worse.
Only 34% of
organizations can
effectively identify
future leaders
Source: Quantum Workplace
13. 1. Create a culture of learning
2. Identify, develop and promote top performers
3. Focus on identifying and developing strengths
rather than uncovering weaknesses
14.
15. 2. NO ALIGNMENT
Lack of purpose
Lack of vision
Unclear and
unpracticable values
Poorly defined culture
“The infernal hurricane that never rests hurtles the spirits onward
in its rapine whirling them round, and smiting.”– Dante Alighieri
16. 2. NO ALIGNMENT
Towers Watson:
“I understand how my
job contributes to the
organization achieving
its business goals.”
88%
38%
Highly Engaged
Disengaged
Source: Towers Watson 2012
17. THE WAY OUT: VALUES
Modern Survey: “Employees who know and understand
company values are 30X more likely to be fully engaged.”
Source: Modern Survey 2012
17
18. POLL #1: WHY DO YOU STAY?
A.
B.
C.
D.
E.
F.
G.
H.
I.
My career
My finances
Complacency
My manager
Our mission
My job conditions
The economy
My colleagues
My work
18
19. THE WAY OUT: MISSION
BlessingWhite:
Why do you stay?
My finances
10%
5%
Complacency
11%
My career
Our mission
Disengaged
Engaged
5%
19%
17%
14%
19%
16%
My work
38%
19
Source: BlessingWhite 2013
20. 1.
Articulate a meaningful mission, goals and values
2.
Acknowledge and reward “small wins”
3.
Make your values practicable day to day
21.
22. 3. LACK OF SUPPORT
Lack of enablement
Inadequate resources
Inability to form strong
relationships
Inability to use
strengths
Poor wellbeing
“The secret of getting things done is to act!” – Dante Alighieri
23. 3. LACK OF SUPPORT
Towers Watson:
“My manager
helps remove
obstacles to doing
my job well.”
78%
27%
Highly Engaged
Disengaged
Source: Towers Watson 2012
24. THE WAY OUT: EMPLOYEE ENABLEMENT
Hay Group: Engaged employees are 10% more likely to
exceed performance expectations. Highly engaged and
enabled employees are 50% more likely to exceed
performance expectations.
Source: Hay Group 2012
24
25. THE WAY OUT: EMPLOYEE WELL-BEING
40%
Disengaged
35%
92%
Engaged
94%
Level of Well Being
Level of Engagement
Source: Towers Watson 2012
25
26. THE WAY OUT: STRENGTHS-BASED DEVELOPMENT
2%
61%
33%
57%
22%
Engaged
Not Engaged
45%
40%
Focus on
Weakness
Actively Ignored
38%
Actively Disengaged
1%
Focus on
Strengths
Source: Gallup 2013
26
27. 1.
Focus on and develop strengths rather than weakness
2.
Offer flex time and encourage well-being
3.
Consider measuring enablement as well as
engagement
28.
29. 4. BUDGET
Lack of budget for
engagement &
investment
Failure to invest for the
long term
“There is nothing lost, that may be found, if sought.” – Dante
Alighieri
31. THE WAY OUT: EMPLOYEE RECOGNITION
Aberdeen: “The number one way best-in-Class
organizations improve employee engagement is
through employee recognition programs. This is even
above other activities such as work-life balance and
interaction with managers.”
Source: Aberdeen 2013
31
33. THE WAY OUT: CONSOLIDATION
Employee gifts
Birthday gifts & parties
Attendance awards
Employee of the month
Sales contests
Safety awards
Employee social events
Health & Wellness awards
Referral bonuses
Sign-on bonuses
Holiday bonuses
Incentive plans
Perks
SPIFs
Car allowances
Retirement celebrations
Personal milestone celebrations
Source: Gallup 2013
33
34. 1.
Recognize and reward all employees
2.
Consolidate programs to find hidden spend
3.
Allocate 1+% of payroll budget to recognition
35.
36. 5. WRATH
Bad managers
Bad feedback
Poor communication
Focus on what is going
wrong
“Open your mind to what I shall disclose, and hold it fast within
you; he who hears, but does not hold what he has heard, learns
nothing”. – Dante Alighieri
37. 5. WRATH
SHRM: Importance of
communication between
employees and immediate
supervisors for job
satisfaction
2%
54%
40%
4%
Source: SHRM 2013
38. 5. WRATH
Gallup: Managers
who give little or
no feedback fail
to engage 98% of
employees
98%
Source: Gallup 2013
39. THE WAY OUT: POSITIVE FEEDBACK
10%
90%
Workforce Mood Tracker:
90% of employees see
positive feedback as more
motivating.
Source: Globoforce Workforce Mood Tracker 2013
39
45. THE WAY OUT: CROWDSOURCED REVIEWS
Workforce Mood Tracker:
Peer-reviewed employees
are 21% more satisfied
with their jobs.
67%
88%
Source: Globoforce Workforce Mood Tracker 2013
45
46. 1.
Train managers on positive feedback
2.
Consider crowdsourcing the review process
3.
Create an emotional network of people through
communications and feedback
47.
48. 6. HERESY
Engagement “Not My Job”
Lack of HCM visibility
Short term or situational
thinking
No HR seat at the table
““Because your question searches for deep meaning,
I shall explain in simple words.” – Dante Alighieri
49. 6. HERESY
What is the Primary Reason you are in HR Field?
77%
To help people grow and develop
58%
To help my company maximize its profitability
51%
To help balance organization and employee needs
24%
To represent the needs of employees
18%
I enjoy being part of a for-profit organization
9%
It’s one of many functions I want to learn about
Source: New Talent Management Network 2013
50. POLL #2: WHY ARE YOU ARE IN HR?
A. To help people grow and develop
B. To help my company maximize its profitability
C. To help balance organization and employee needs
D. To represent the needs of employees
E. I enjoy being part of a for-profit organization
F. It’s one of many functions I want to learn about
50
53. THE WAY OUT: BUILD AN HR METRICS DASHBOARD
Recruitment Metrics
Retention Metrics
Comp/Benefits Metrics
Culture and Diversity Metrics
Staffing/Performance/Productivity Metrics
Development Metrics
Health, Safety & Sustainability Metrics
53
54. 1.
Think holistically and strategically
2.
Speak the language of senior leaders
3.
Keep a strong metrics dashboard
55.
56. 7. RESPECT & RELATIONSHIPS
Hostile Environment
Lack of Respect
Workplace Bullying
Organizational Trauma
“I wept not, so to stone within I grew.” – Dante Alighieri
58. THE WAY OUT: RESPECT
Top 5 things candidates look for:
1. Stability
2. Compensation
3. Respect
4. Health Benefits
5. Work-Life Balance
Source: CEB 2013
58
59. THE WAY OUT: GRATITUDE
Academic studies
show that
grateful people:
Source: Globoforce Blog
–
–
–
–
–
–
–
–
–
–
–
Have Higher Emotional Well-Being
Get Along Better with Others
Are More Resilient to Trauma
Sleep Better
Are Physically Healthier
Are Less Depressed
Pay It Forward
Achieve More
Are Better Corporate Citizens
Are Less Likely to Burn Out
59
Are More Moral
60. 1.
Commit the organization to trust and respect
2.
Encourage gratitude and reflection
3.
Offer employees opportunities to give
61.
62. 8. FRAUD
Broken emotional contract
Choosing the right managers
Not hiring for cultural fit
"You were not made to live as brutes, but to follow virtue and
knowledge” – Dante Alighieri
63. 8. FRAUD
WorkUSA: Average
employee engagement
drops 9% in first year.
71%
57%
Less than Six Months
6-12 Months
Source: Watson Wyatt WorkUSA 2009
64. 8. FRAUD
Engagement and the “Employee Deal”
Company aligns the deal
with what the organization
stands for in the marketplace
12%
Company lives up to the deal
after an employee is hired
11%
Company has a reputation
for providing a good
employment deal
12%
92%
92%
93%
Source: Watson Wyatt Work USA 2009
65. THE WAY OUT: STRONG EMPLOYER BRAND
Top 5 Most Improved Metrics Due to Brand Strategies
Employee engagement scores
35%
Brand awareness surveys
32%
Number of applications received
Customer satisfaction/retention
Traffic to careers website
30%
27%
21%
Source: Hodes Employer Brand Study 2012
65
66. THE WAY OUT: EMPLOYEE HAPPINESS
Happy Employees:
Stay twice as long in their jobs
Believe they are achieving their potential 2x as much
Spend 65% more time feeling energized
Are 58% more likely to go out of the way to help a coworker
Identify 98% more strongly with company values
Are 186% more likely to recommend their organization
Source: WSJ and iOpener Institute 2012
66
67. THE WAY OUT: WITNESS EFFECT
“People who merely witness or hear about a helpful interchange may…
experience the positive emotion of elation. [This sparks] a generalized
desire to become a better person and perform helpful acts oneself. […]
Experiences of elevation, then, carry the potential to change people as
well as groups, organizations and communities.”
- Dr. Barbara Frederickson, UNC
Source: WSJ and iOpener Institute 2012
67
70. 9. TREACHERY
Lack of leadership
Lack of leader
engagement
Lack of focus on culture
from the top
“The darkest places in hell are reserved for those who, in times
of great moral crisis, maintain their neutrality.” – Dante Alighieri
71. 9. TREACHERY
BlessingWhite:
“I trust the senior leaders of this organization”
85%
30%
Engaged
Disengaged
Source: BlessingWhite 2012
72. POLL #3: ARE YOUR SENIOR LEADERS
STRONG COMMUNICATORS?
A.
B.
C.
D.
Yes, they love to connect with employees
Yes, when they remember or are coaxed
No, but they are okay with coaching
No, they are a disaster
72
73. THE WAY OUT: COMMUNICATION
Engagement follows frequency of interaction, feedback and action
Have communication from senior
management at least weekly
23%
53%
39%
Get feedback on performance from
supervisor at least monthly
Have perception that constructive
changes occurred as a result of a survey
Low Engagement
65%
6%
71%
High Engagement
Source: Watson Wyatt Work USA 2009
73
74. 1.
Level the communication playing field
2.
Help executives to see the ROI of engagement
3.
Engage senior leaders directly in culture initiatives
75.
76. 1.
Break down inter- and intra-organizational barriers
2.
Cultivate emotional engagement and relationships
3.
Treat employees as partners
4.
Focus on the positive
5.
Create meaning through actionable vision and goals
6.
Offer opportunities for giving and gratitude
7.
Be flexible in both thinking and strategy
8.
Visualize your culture: measure to manage
9.
Communicate more clearly and more often
Right. So encouragement is the strategy. And communication is the key. Educate senior execs on the importance of engagement and building culture and employer brand.Encourage them to take culture off autopilot, lead by example, and involve themselves directly in driving employee engagement. Trust in senior leaders is a key component of job satisfaction.Multilateral communication is absolutely critical here. And frequency appears to be a very important part of that for engagement. But even more important is that when two way communication is solicited from workers, it is acted upon.
Level the communication playing fieldHelp executives to see the ROI of engagement Engage senior leaders directly in culture initiatives
Okay, so hopefully some of this this should lead you to where you want to go.