1. Did you know what you want
when doctoring ?

2. Background of the hospital
• Existence in 1897 .5 FกF F ก F
• 1902 F F F
• 1994-1996 F ก ก F ก ก
F F F F ก ก F ก
• 1997 ก กก
F ก F ก F ก กก F F F
1897 1902 1994-1996 1997 -Present

3. Vision & Mission
• Vision
– Be the most respected international hospital
– Have official national and international hospital accreditation.
– Have close affiliation with university hospitals in the area.
– Be one of the leading hospitals in Asia Pacific region.
• Mission
To provide all patients with a comprehensive, professional and
high quality medical service in a warm, friendly and safe
environment

4. Current situation
• Total staffs=600 people
– 70% Medical staffs
– 30% Others
• Revenue growth in 2005 at 30% avg. 20-30% per year, income 1,000 million baht
• New medical services e.g. Uninary Care and Spin care
• New equipment e.g. Ultrasound , EKG telemetry , PET Scan
• Patient statistic
– OPD/ day 721 persons, 14.03%
– IPD/day 50 persons,28.21%
– Total revenue 919.32 million bath.
– Foreigner 75 % , Thai 25 % , Age 23 -50 year old (Man) and up 23 year old (Woman)

5. SWOT Analysis
• Well know both in Thai and foreigner
Strength • Physicians in every field of medicine, and compassionate
staff
• combination of modern medical facilities, highly qualified
medical practitioners
• A relaxed friend environment
• Limited area
Weakness • High Service price
• Expand services and equipment every year to cover more
Opportunity • Investing in human development as much as possible to
work with dedication
• Technology,internet, healthcare search engines so that you
can search for the information
Threat • New technology about healthcare product, self examination
and test.

6. Medical Service Department
Surgery Eye
Others
3% 3%
6%
Medicine
Rehabilitation 18%
3%
Haemo
3% Check Up
15%
Skin
4%
Orthopaedics
4%
Emergency
Paediatrics
6%
13%
Obstetrics &
Gynaecology
7%
Dental
Ear Nose Throat 8%
7%

7. Organization

8. Registration
Entrance
Entrance
New Patient Register
Register
Old Patient
counter
counter
Patient fill
Patient fill
form
Data Search from
Search from
Patient Database
form Patient Database
base
Issue patient
Issue patient
slip
slip
Visit Doctor
Visit Doctor

9. Check-Up Program Processes
ก, F F
ก, ,,
(5min)
(5min) ,, (5min)
(5min)
( 1)
(5min) กก visit slip
visit slip F F กก FF
(5min)
&& (1min)
(1min)
(5 min.)
(5 min.)
2 กก ,,
(8min)
(8min)
F F F F กก (4min)
(4min) 1
กก FF กก(10min)
(10min)
1
2
กก FF
(10min)
(10min) (1 hrs.)
(1 hrs.) (15min)
(15min) (10min)
(10min)
Total Operating time 138 min.

10. Layout and Routing of Check-Up Processes
Doctor
Cashier
Doctor
Doctor
ก ,
ก,
,
F , F กF ก
ก F ก

11. New Scenario : Layout and Routing
Advisor
กก (AdvisorF ก ก
F F ,
Cashier
2 min )
(53min.)min ) )F
min) 2ก, F
( (1(min.)min
1( ,
(30 min.) ก F
Pharmacy
(3 min.)(2 min.)
F ก (7 min.) ( 5 min )
WC
Service counter 2
Advisor1 Advisor2 Advisor3 VIP
Service
counter 3
WC
Waiting room EKG
Service
counter 1
Doctor Doctor Doctor Doctor Doctor

12. New Check-Up Program Processes
4
กก visit slip
visit slip Advisor
Advisor Advisor
Advisor
&&
( (30 sec ) )
30 sec ( (22min ) )
min ( (33min)
min)
( (30 Sec ) )
30 Sec
ก, F F
ก, ,,
(2 min.)
(2 min.)
(Check-Up Centre)
กก ,,
Total Operating time 60 min. (1 min.)
(1 min.)
F F F F กก
( (22min ) )
min กก F F กก
(5 min.)
(5 min.)
กก FF FF
( (55min ) )
min (30 min.)
(30 min.) F F กก (7 min.)
(7 min.) (3 min.)
(3 min.)

13. Check-Up Centre
• Manpower
– Check up staffs=25 people
• & facilities
• Layout & Process

14. Medicine Delivery
Doctor Cashier
• Paperless
• Fast and
Pharmacist correct
• convenient

15. Medicine Delivery

16. Medicine Inventory
• 20 days Minimum stock
• Use color tag show Expire date
• FIFO
• Centralize purchasing
• Data sharing

17. Room Service

18. BNH SPIRIT 4T’s3C’s
Target commitment
Think innovatively
Team work
Change
Customer
Communication focus
Training
& learning

19. Training activity
Title Target 2006
Hospital mandatory 53
Training Hours
On the job training 30 YTD/Staff (2005 ) :
English program 20 88.38 hrs.
Quality 15
24
IT 5 20 Target Training Hours
32
YTD/Staff (2006 ) : 188
Nursing Care 20 30
hrs.
20 20
Orientation 24
External 16
IC 5

20. Q4 Activities
Training hours:2006
24
20 53
32 30
5 20 20
Hos. Man OJT Nursing. English IT Orien. Quality Ext.

21. Program Training
1. Management program: Mini master management
program (MMM)
2. Orientation program
Monthly mini orientation
Quarterly grand orientation
Once every two months in nursing orientation
3. IT program
Power point for the presenter
Self Service for new staff
People soft for new heads of department

22. Program Training
4. Nursing care
Psychology care
IC Class
Narcotic care
Patient transportation
5. Hospital mandatory
Service mind
Hospital policy
One for all & all for one
Core competency
performance appraisal 2006

23. Program Training
6. English program
Class room
Sound lab
Tea party : The charade game
Wall street
OJT

24. NEED PROGRAM
Hospital mandatory training
Orientation Program
• 3 Days for the hospital policy
• 3 Days for nursing staff
• On the job training for each department

25. NEED PROGRAM
Hospital mandatory training
• Action Plan Seminar
• Professional Service Behavior
• Review Basic Life Support
• Annual Report tothe Department of Skill Development
•Training Tax Refund
Training

26. NEED PROGRAM
English program
• English program for new staff
• Improve the sound lab
• Monthly report for each department
• Tea party
• English examination in Basic Level
• Set up English program at SNH&SVH

27. Examination results
Compairision of English Levels 2005/2-2005/1
90
80
70
60
50
40
30
20
10
0
Sub-Basic Basic1 Basic2 Inter 1 Inter 2 Advanced
2005/1 2005/2

28. Benefit from Check up section
• Why we select Check up section?